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Capitol Hyundai
Category: Automotive Car Dealers Car Dealers [Edit]
911-B Capitol Expressway Auto MallSan Jose, CA 95136
(408) 265-4400
Announcement
Learn more about the Hyundai Assurance Trade In Value Guarantee at Capitol Hyundai today!
- Hours:
Mon-Sat 9 am - 9 pm
Sun 10 am - 9 pm
48 reviews for Capitol Hyundai
48 reviews in English
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Review from A P.
Santa Clara, CA
11/15/2011 2 photos
We already had our heart and mind set on Hyundai Sonata 2012.
The second we stepped on to the Capitol Hyundai dealer ship Jack approached us with a warm welcome. The series of questions Jack asked we knew right from the start that this guy knows his cars inside out. We told him what exactly we are looking for in our new Hyundai Sonata 2012 and he showed us couple of Hyundai Sonata 2012 that matched our preferences and also made some suggestions right off the back.
Interesting thing is mostly everyone at that dealership owns an Hyundai Sonata 2012. That tells you a lot about a car.
I'm a Marketing specialist and I know if someones trying to sell me something. With Jack it was different he wasn't trying to sell us anything. He just wanted us to get to know the car better before making any rational decisions. He repeatedly told us folks I really want you to know what this car offers before you can make your decision.
Before we know it we were picking out the color for our new Hyundai Sonata. We took the car out on a test drive. While test driving Jack was showing my mom and I some of the cool functions and features. We couldn't believe how smooth and quiet the car was at first. We couldn't even tell if the car was on at first.
Soon after the test drive we went into the office to work out the deal on the car. Jack asked once again if we were satisfied with the car and if it was our final decision. I've never seen a salesperson ask that question before. We were surprised see that coming from a salesperson. We have bought cars before and gone to so many dealerships and no one ever asked us if we were satisfied with the car we are buying. More like k here's the car that you're buying sign here and the car's yours.
Jack patiently worked on the deal with us and repeatedly asked if we had any questions about the car, terms and conditions, or the warranty. He's a very knowledgeable fellow with one goal in mind, keeping people happy. I'm happy to say that we had a smooth transaction with Jack, Khalid, and Jason.
When we were working on our paperwork with Jason he again explained everything in details. I've never seen this friendly service before at a dealership. I've seen people who act like they know everything but are full of crap. But it was different with this dealership.
Once our paperwork and everything was done Jack was waiting with our new car in front. One final time Jack showed us the functions and the features of the car and also helped us pair our phones to the car.
Before we got home Jack had already left a voicemail on our home phone congratulating on our new car and already had set up our first car service appointment in Jan.
I'd have to say these guys know how to work with people and know their customers needs when buying a car.
Thank you Jack and rest of the team, Khalid, and Jason for helping us buying our new Hyundai Sonata 2012. -
Review from Jasmine P.
San Jose, CA
10/12/2011
So... yeah I decided last minute to swing by the Hyundai branch. I already had my mind set that a 10 year/100,000 mi warranty was exactly up my alley, and had my mind set on a Kia Soul.
Yeah yeah.... I know this review is for Hyundai; so I encourage you to KEEP READING!
I decided to check out what Hyundai had to offer-after all they do own 80% of Kia, and offer the same exact amazing guarantee.
Steven was my sales guy, and word around is; he's awesome. Supposedly one of the top sales guys, and based on what I saw... it's no wonder.
I walked up and was approached with relative urgence. It wasn't as though my sale's guy was stalking his prey... more as though he was startled to see me, and wanted to rush to inquire onto rather or I needed his assistance.
I'm in sale's my self. I'm not top notch-amazing or anything... but I'm far more observant than the other guy, with respect to my 'sales experience'.
Me being me... I promptly told Steven I was in no need of assistance; and was; "just looking". He told me there was a football field of cars in the back, and allowed me to guide myself to the lot.
Nearly 20 or so minutes later, I headed back to my car. I was cool, and every car I thought had fit both my taste and budget was about 10,000 too much. Guess... I'm a pricey girl?
On my way out, Steven asked if I had found anything, and upon hearing my no; he then effortlessly mentioned a 2012 Accent with only 22miles on it, which fit my budget to a "T".
I took a skeptical look, followed by a test drive... and later a phone call to my mom during which I had to screw my head back on straight... because I was seconds away from buying.
For months I had been sold on a Kia Soul... and in an hour tops, this amazing guy and an absolutely great sales team at Hyundai had sold me.
Overall great experience. One that makes me wonder if I love the car, or the people? Because the car will stay for a few years, but the people... unfortunately.... well.... they have to stay at the lot. :( -
Review from Candice T.
San Jose, CA
10/9/2011
In the pursuit of car-buyer happiness, I accompanied my boyfriend to almost every dealership in San Jose. It took him over three months to make his final decision on a car and in that time, we got pretty savvy to the tricks of the trade.
In typical car salesman fashion, no one would ever admit that they don't know something about the car in question and we constantly caught them simply making stuff up about certain models.
We must have heard the question, "What do I have to do to earn your business?" at least 27 times... and it always felt like slimy bait. Several times, my boyfriend would be put on a "call list" when a new Sonata came in. And he never got a call back, but we did surprise visit to a few dealerships only to discover that he was lied to about the vehicle being available or that they had received a shipment without letting him know.
Enter Capitol Hyundai. This place was actually an accident. I was picking my Volkswagen up from service and my boyfriend insisted on driving me there. Next door was the Hyundai dealership, and knowing that his final choice on a vehicle was the Sonata, we asked to talk to someone while my car was being pulled around.
Colin Crawford, tall and lanky, never asked to "earn" our business. He never made up specs on the car. In fact, he knew so much about the Sonata, you would think he worked on the manufacture line. He wore a nice tie and was genuinely interested in talking shop. He knew there wasn't a car on the lot he could sell to my boyfriend, but Colin knew *what* he wanted.
Much to our surprise, he called about four days later. The exact model, year, color and detail just arrived and was sitting on his lot. A coincidence? Nah, I just think he knew he had a smart buyer who knew what he wanted, and getting that car was the ultimate in customer satisfaction.
My boyfriend had a copy of the Zag price sent to the dealership and then came in for it. The process was long, but the good-humored Colin and his Finance Manager, Jason, were eager to please and up 'till 10pm to do it. There was no unnecessary haggling over the price, since we got the Zag quote. And they insisted that he come in the next day to have the car fully detailed free of charge. All information was told up-front and in full disclosure.
I really appreciated their honesty and overall genuine nature we encountered at Capitol Hyundai, a refreshing breath in a business full of two-faced double-deals. -
Review from Saumitra D.
San Jose, CA
1/17/2012
Went here to look into the Hyundai Sonatas and Elantras after having seen them in a couple of other dealerships. The other places guaranteed that they could beat any price but were slow in having someone talk to me and offering me a test drive.
I used TruCar and already had an estimate from other dealerships over the Internet but wasnt sure what to choose between the Sonata and Elantra. The salesperson Colin Crawford was really who turned the deal in this dealerships favor. He was not pushy and had a great demeanor. I test drove both the Sonata and Elantra 3 times on different days with different configurations and he was very knowledgable about both cars not trying to push any one of them or getting tired of my not deciding. The test drive was pretty good; with him encouraging me to test the cars braking, handling and various features instead of just sitting and asking how it feels..
The negotiations were handled openly. They were able to match and better the other prices after a couple of iterations. At this point I had already decided to purchase from Capitol Hyundai even if the other dealerships offered couple of hundred bucks lower here and there just for the effort put in to earn my business.
The delivery of the car was also handled smoothly with a detailing, fuil tank of gas and all the paperwork. Other dealership tried to spin a whole story around the lease for a 2012 Sonata that was nationally advertised at 199 with 1999 down saying that this deal is national and locally it can be more depending on advertising cost, cars on lot blah blah. I appreciated the fact that Colin did not BS around the obvious nationwide promotions Hyundai was running on the lease and plainly offered that deal. He also mentioned very clearly what kind of promotions Hyundai was running and how I could use them, e.g. there was cash back on the Sonata and not Elantra.
Overall, a very pleasant experience, if you are looking for a Hyundai give them a shot. Hopefully the trend continues with the servicing at this place. -
Review from Roger A.
Santa Clara, CA
1/21/2012
I bought a yellow genesis coupe at this dealer, sales person was good and buying went very easy, once the car was out the dealership then problems started showing up.when i went back to ask them they mentioned its 150 point inspected car which they never did and mentioned to me there were no problems. I took the car to different Hyundai and they showed me the problem. Once they sell you a car they never care for your problems. DONT NOT BUY THE CAR HERE. ALL FALSE PROMISES
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Review from Bumpus H.
Los Angeles, CA
1/31/2012
Terrible service. I had to go here to correct a recall on my car. They tried to charge me to just have somebody to take a look at my hood latch. Later that day they were supposed to pick me up to bring me back to my car and nobody came and when I tried to call to see what happened I just got the runaround eventually getting sent to voicemail after trying for an hour. When I asked the guy the next day who was supposed to arrange the shuttle why nobody ever came, he pretended like he didn't hear me. I think it was somebody named Jason who blew it according to the shuttle drivers.
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Review from Jeff A.
Fremont, CA
12/22/2011
I was searching for a 2012 Sonata 2.0T Limited for a few months and eventually got it here. Other Hyundai dealerships actually had the exact trim I was looking for (Shimmering White) but this was the first place that gave me a fair price with NO HAGGLING. This was huge for me considering a certain Hyundai dealership in Fremont had us storming out of the showroom without looking back (didn't even return any of their phone calls to return either).
I appreciate the great customer service my girlfriend and I recieved from Casey and Jason. Maybe it helped that they heard about our horiffic shopping experience up until that point but I have a feeling that they would've renewed our faith in car salesmen regardless. The whole buying experience at Capitol Hyundai lasted only a couple of hours and was not stressful at all. They even complimented me on my 2000 Nissan Maxima trade-in that had over 200,000 miles on it (which was deserved in my humble opinion).
I highly recommend this place, not only to buy a new vehicle but to also restore your faith in humanity.
Disclosure: I was not paid to write this authentic review...seriously. -
Review from George S.
San Mateo, CA
12/13/2011
We bought r our Hyundai thru the Costco auto buyer's program, and were directed to Stephen Yee, the Costco representative. We received a prompt, no hassle quote, and the process went smoothly and easily. We were so pleased with ourexperience.
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Review from Lynn B.
Soquel, CA
9/14/2011 2 Check-ins Here
I'm reviewing the SERVICE department at Capitol Hyundai. We own a 2011 Sonata Limited 2.0T which we LOVE.
We purchased our car at Stevens Creek Hyundai, only because we just happened to end up there and never checked Yelp or we would have chosen to buy it at Capitol.
We had nothing but trouble at Stevens Creek Service...they suck! Capitol Service is FANTASTIC. Yesterday was our 2nd oil change at Capitol. The people are SO friendly and helpful. It turned out that our car had a couple of Service Alerts that required more time to do -- so Wayne Dabio offered me a loaner car so I could continue my day. Wayne was a joy to work with.
We live in Santa Cruz, so we have to drive "over the hill" or to Salinas to have our car serviced. We have many choices and we will continue to ONLY choose Capitol Hyundai. -
Review from Franklin W.
Burlingame, CA
12/8/2011
Purchased a Genesis through Jack. Two things stood out that I rarely find when purchasing a new car. First Jack was very knowledgable about the car(s)...I have found that is very rare, which I always find odd, after all these people spend all day there...secondly, Jack is very personable. He never rushed us or felt like we were wasting his time or was thinking about a possible next customer. And finally, after deciding to purchase, These transactions take quite a bit of time and and its better off working with someone that is a true professional.
Would highly recommend working with Jack. We had spot checked online pricing and they wereon par even though this was not an online purchase.
YMMV of course as I've purchased many cars in the past and found differences in employees working at the same dealerships but this particular transaction and salesperson was positive enough to compell me to put up a review that is not food related! Just looking up and down the other reviews, looks like I'm not the only one with a positive and similar experience. -
Review from Norman P.
San Jose, CA
5/23/2011
Came in to get a transmission flush.
Quoted $400. Are you serious?
Was told to come back on Wednesday to do it (you'd think they'd bend over backwards to get me in and out same day lest I go elsewhere).
Went to Stevens Creek Hyundai and had it done for $210 within 2 hours.Listed in: The Plague
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Review from Tim W.
Milpitas, CA
10/5/2011
Friendly sales person, Jack. He forgot the key on the way out to show us a car, had us wait longer. Wondered if he is using the sales strategy to get us to stay on the lot longer. He was knowledgeable of the cars, shared information that were not relevant to us about rims, tires and tire sizes. I think the best way to go is to ask customers what they want to know, allow them to take the lead and not be pushy with information. The Sonatas and Elantras were attractive, something I seriously would consider to buy a year or so from now.
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Review from Nissa Z.
San Jose, CA
4/27/2011
Brought my car in for an oil change and an overall check up. The staff was courteous and took their time explaining what I needed. When I asked what exactly NEEDED to be taken care of, they were honest and informed me that most of the stuff on the list doesn't HAVE to be done it's just suggested as it is an older car. Non life threatening.
The whole process only took a little over an hour. They offer coffee in the waiting area and tv if you want to wait around. I decided to go as soon as they open and noticed that they have a night drop off as well. You fill out the envelope insert your key and drop it in the box. Nice!
I'll be back! -
Review from Ailsa B.
San Jose, CA
Updated - 3/17/2011
SO ... a couple of days after buying my Accent, I realized I wanted to swap the personalized plates from my Jeep (which I kept) onto my new car. I spent quite some time cruising the DMV website trying to figure out how exactly to accomplish this, and while I found the form for doing the swap, I couldn't find anything on how I was to go about getting a new license plate for the Jeep! Thankfully a friend suggested the dealership probably had dealt with this issue before ... so I stopped by on my way home from work to ask.
Yep, they have a lady on staff who knew exactly what I needed to do (and I totally can't remember her name, I suck!). She explained the process for me and then put my sale paperwork on hold for a few days so I could get to the DMV.
I took myself off to my local DMV office this morning, had them issue me a new regular series plate for the Jeep, then after work I stopped and gave the "swap to the Accent" paperwork to Hyundai to file with all the other paperwork. There was a bit of confusion because I dealt with all new people today who thought my Hyundai paperwork had already been filed, but we got it sorted out with the help of Maria and Tony and it's all good.
Now, I just have to wait for the registration for the Accent to arrive and I can put my personalized plates on! Woohoo! SO excited! I love my car!1 Previous Review: Show all »
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3/12/2011
With gas prices soaring again, commuting in my 17 year old Jeep has been getting excessively painful… Read more »
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Review from Keith W.
San Jose, CA
Salesman Colin Crawford is awesome! A very knowledgeable, personable, and no pressure guy who cares about getting his customers into the right car at a fair price.
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Review from May L.
Palo Alto, CA
Updated - 11/1/2010
After I posted my review in June, Dennis the GM emailed me and asked me to come back in. So this past weekend, we went back and bought the car! Not only did they give us the best price over the phone (we called nearly every dealer in the Bay Area), they beat it by a bit. In fact, one dealer - Stevens Creek Hyundai said that there was no way that Capitol would sell us the car at that price and that it was just to get us to go there.
Well we went, and we got a great deal even better than in June. They also stuck to the amount for our trade-in (4 months later) and the whole experience was completely painless. I know, shocking!
So thanks to Khaled, Vern, Huck and Maria (who needs a bigger computer monitor, Dennis!) for a pleasant buying experience. No pressure, no sales tactics, and no exaggerations. Just a solid car and a good price. In and out with a new car in about 2 hours, can't beat that!1 Previous Review: Show all »
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6/23/2010
We were in the market for a Hyundai Elantra and I called around. Did the internet sales quotes… Read more »
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Review from Dan B.
San Jose, CA
7/1/2011
Service is sub par
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Review from beck y.
Cupertino, CA
7/25/2011
One of the finance managers (name starts with Ja..) at Capitol Hyundai, CA lied to me about Hyundai extended warranty. I told him I want only the Hyundai Protection Plan (HPP) offered by Hyundai over the phone. He told me that the (HPP) plan is offered by a third party called customedge and offered me a slightly lower price in order to lure me into his office. He also repeatedly assured me over the phone that this is plan backed by Hyundai. Fortunately I caught the discrepancy in the plan description after I came to his office. It turns out customedge is another after market plan. He finally showed me the real HPP with higher price. How can he lie with a straight face?
I saw other people complained about this dealership's finance department too.
Be careful and stay away from Capitol Hyundai ! -
Review from Balaji K.
Sunnyvale, CA
2/7/2011
When I read some of the 5-star reviews here I thought maybe these were written by bribed reviewers or some such scam. However I think those 4 to 5-star reviews for the sales department at Capitol Hyundai are right on spot.
My wife's 2009 Hyundai Elantra got totaled when someone rear-ended it and so we had cash for a brand new car. We decided on the 2011 Sonata and visited Capitol Hyundai first more than a week ago. The salesman was Mannie, who sent us an internet quote immediately after my request through Edmunds's site, took us to the exact car we wanted and let us take a test drive. He was a decent chap, not talkative or suave but not rude either.
Anyway we decided to take it easy and wait for sometime before buying a car. We did not visit any other dealer that week and went back to them the next Saturday. Mannie had gone on a vacation but the sales GM, Khaled, set us up with a salesperson named Casey. We told Casey that we had come in the previous weekend to take a look but had only decided this weekend to buy a Sonata and also that we wanted to trade-in our older 2006 Honda Civic. So he started off going to get the paperwork and when he returned we reminded him that we still had to meet 2 other dealers the next day before making our final decision. At that point he got kind of peeved, saying that if we had not decided to buy it then and there, it was not really worth his effort trying to put together an offer or write down figures. Talk about salesmanship- this person needs a 101 course on this subject.
So we were in an awkward spot- Mannie had offered us a sweet deal the earlier week ($1300 below invoice price and way below Edmunds TMV) but that one had expired 5 days previously. Now this guy was saying that he may not be able to work the details with us if we did not buy on the spot- and we wanted to buy soon because my wife needed a car at the earliest. Anyway, we did the right thing and said that no matter what we would shop around for the best deal and would not be pressured into making spot decisions.
This is where it got interesting. Khaled, a big, genial and talkative person (and I think Casey's boss), took over the deal-making. He saw us slip away from his dealership and decided he still wanted our business. So we sat down and told him that Mannie had given us a sweet price that had already expired. And to our disbelief, he put down a price that beat Mannie's number by more than $100. We mentioned the trade-in and said that we would go by the KBB price and/or Edmunds TMV (with the tradein car being somewhere between Fair and Good). Khaled put down a figure closer to the Good than the Fair value after looking over and driving my trade-in. He said that he would honor those numbers if we wanted to make a deal on Sunday (which we insisted be the day when we we would purchase our car after visiting other dealerships). No pressure tactics there, so that was good.
So on Sunday we visited San Leandro Hyundai (through Costco auto program) and Magnussen Hyundai and they couldn't beat Capitol's offer. We come back to Capitol and told Khaled that his price was all nice but that we would like no nasty surprises or scams such as random fees or dealer-added options etc., when we signed the final documents. So Khaled showed us the actual numbers for the cash we would be paying and we found that his advertising fees etc. all matched what the other dealers were quoting. So far so good and we had a deal.
Finally Khaled handed us over to another salesperson Jack, who we found was very knowledgeable and helpful and showed us all the controls and other features of the car. He also explained the warranty, service terms etc before letting us take another drive of the actual vehicle. He also took the time to answer our numerous questions when we did the visual inspection of the car before signing all the documents at the F&I department.
The F&I department was just like at other dealerships, pushing extended warranties etc.. They cajoled me and my wife into taking a sweetened warranty+service contract (though Hyundai offers 5 yr/60k and 10 yr/100k it is not as complete as one thinks it is and this extended warranty makes everything 10 yr/.100k). We are risk-averse people- we have had several nasty surprises with the supposedly reliable Honda Civic, because of which we ended up shelling out 1-1.5K during the 5 years that we have owned that car; and we plan to own our car for the longest possible time, so it made sense to us. But the F&I lady was very patient (more than 1.5 hrs in the F&I office alone) and sweetened the deal quite a bit before we agreed on the final price of the warranty.
Anyway, at the end of the day we are very happy that we purchased the 2011 Sonata and on the whole have nothing but good things to say about Capitol Hyundai as far as sales is concerned. I would recommend this dealership if you live in the bay area. They are very straightforward, don't scam you and treat you very well indeed. -
Review from Sharon I.
Los Angeles, CA
3/24/2011
I just bought a Hyundai from this dealership a few days ago after reading the raving reviews about it. The process was very hassle-free and my salesman, Matthew, was very helpful: he even let us take the car for a test drive without him being in the car. This allowed me and my family to talk in private. Vernon, the sales manager, gave us a good deal initially and we decided not to play the "back and forth" game of trying to lower the price even further and went with that deal. Also, I got a "recent college graduate" rebate for $400, so that was a good for us.
After signing all the contracts, we had to wait for the financing but I guess another party before us bought a car and were in the room for awhile. Matt kept telling us "10 more minutes," "10 more minutes," "30 more minutes"...finally, about 1.5 hours later, he said we should go out and grab dinner while waiting. My car was not finished being detailed, so he lent us his car to go out and eat (Matt actually gave me a free detailing for the future since it was raining!). After eating, we came back and the financer was finally ready. We step into the room and she is really nice, asking how our dinner was and about my new car.
****THIS IS WHERE I TAKE OFF ONE STAR****
So KARLA (the financer girl), goes on to tell us our extended warranty options. She was speaking really fast, making it difficult to interject and tell her we weren't interested in extended warranties. After she finished explaining the warranties, she asks us "So which one do you want?" My father replies: "None of the above." *AT THIS POINT* she becomes such a b*tch. It was a complete 180 from the smiley, friendly girl who greeted us, probably thinking she would make some commission by selling us extended warranties. She was completely unprofessional, tossing the papers at us to sign it. One time, she actually highlighted the wrong part for us to sign and when we asked her "are you sure we should sign here?" she gave this HUGE sigh, rolling her eyes, with a matter-of-fact tone and told us it was correct. When she actually took a look, she realized it WAS the wrong place and she got mad at US for signing there. After we finished signing everything with this first class biznatch, she told me I had to send in my transcripts asap for the rebate. I agreed and we left...thinking we will never have to see her again.
*****THIS IS WHERE I TAKE OFF THE SECOND STAR****
So I go home and I contact my graduate program administer for a transcript. She says I would have to pay $10 for an official transcript but she could just write a letter for me, stating my graduation date and give her contact information if there were any questions. She gave me an attached email within 1 day. ALSO, we found out that there is a Hyundai loyalty program, where if you already own a Hyundai, you can get an extra $500 rebate!
So my dad calls the dealership and asks the representative if he can come in later in the week to claim the extra rebate and turn in the recent grad letter. Two guys from the dealership tell him that it's okay.
So we come in today and fill out all the paperwork. Everything is going smoothly until we have to talk to KARLA again. SERIOUSLY?! IS THERE NO ONE ELSE? So Karla greets us with this terrible attitude and begins chastising me for not turning in the recent grad letter earlier. Wow...I don't know if she's been to college, but transcripts are not always readily available. Then Matthew comes in and says we can't combine rebates. This is when Karla revs her engine and decides to take over the conversation about how she already turned in the paperwork with one rebate and they can't retract it, blah blah blah. Then Vernon comes in and says he'll see what he can do. When Matt and Vernon leave, Karla pretends to rummage around some paperwork and looks at us: "I have a lot of things to do. So you can wait outside for them."
REALLY? This breezy is kicking us out of the office cause I guess she doesn't want to look at us because we didn't get her commission. So my dad and I wait outside. I don't want to get into details about the back and forth that happened between us and Matt/Vern because I like them, I liked their customer service, and they were actually very professional. Basically, the bottom line is: Vernon went to talk to the general manager and he approved both rebates (yay!). We had to draw up a new contract but we complained to the staff about Karla's terrible attitude and they agreed to draw up the contract themselves. They also mentioned that she's a back-up financer...okay. What the hell? Does she hate her job? Does she want to get fired? She has barely any authority and she trots around treating customers like this?
All in all, I actually would have given Capitol Hyundai 5 stars for their customer services and professionalism. However, Karla severely tainted this experience, so I'm giving them an average score. -
Review from Ben O.
San Carlos, CA
3/21/2011
DO NOT GO HERE. Read on if you don't believe me.
I was recently referred to Steven Yee at Capitol Hyundai via the Costco car buying program. After deciding to purchase the Hyundai Sonata, I shopped around a bit and found a better price at Stevens Creek Hyundai. After some negotiations at both dealers, I ended up buying the car at Stevens Creek. After notifying Steven of this decision, he thought it would be a good idea to insult me via email. I didn't think much about it. Steven was unable to differentiate negotiations from personal insults. Typical car salesman.
Here's where Steven's actions get pitiful. Since Steven had my personal information from the Costco program, he signed me up for numerous email offers and other childish things like email franchise information. In the last few days I have received over 20 emails and numerous phone (both home and cell) calls from various franchises and other car buying programs.
Anyone who employs someone so immature as Steven should not receive your business. -
Review from marc p.
San Francisco, CA
1/27/2011
Listen, I'm 45 and I've bought a few cars in my lifetime. My experience at Capitol Hyndai and with RANDY MUNSON in particular was spectacular.
4+ months research and shopping and the best deal and customer service was here. Randy responded to my Internet request within minutes, delivered quotes well below MSRP and made it clear that he wanted my business and would go to extremes to to make me happy. Really, what more could you want?
Capitol didn't have the make/model/color I wanted in stock but they did a dealer trade and delivered the car at a price and with a process I could have scripted myself -- honest, simple, easy.
Bottom line: Hyundai is making the best cars for value in the world and the proof is there if you do your research. I don't praise easily. But Capitol Hyundai is the place to get a righteous deal with folks you'd want to have a beer with maybe even invite to Christmas dinner.
Thanks Randy, Vern, Rachel and the whole Capitol crew. You're doing it right in what is often a very wrong world.
Best regards,
Marc
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Review from lisa h.
San Francisco, CA
7/20/2009
I'll try to keep my commentary to a minimum and just leave the facts in my review.
My fiance and I came to Capitol Hyundai to see the fleet manager, Jack, knowing exactly what I wanted (Hyundai Accent SE with auto transmission), how much I was willing to spend ($12,000), and ready to pay cash in full for a quick, hassle-free transaction.
Jack had a pleasant demeanor, and we had arranged to meet him at 9 am but we were about 30 min late to see him. He was gracious and didn't complain. We chose to go to Capitol because it had a 100% customer satisfaction slogan.
I had also looked into other places, including using the Costco auto buying program at Cammisa (do this), but I had already been to Capitol Hyundai once and hadn't been immediately offended, so I went back. We also went on the second to last day of the month, as commonly advised because the salesmen are interested in meeting their quota.
We talked with Jack briefly and I just wanted to know which car he could sell me for the lowest possible price. He was forthcoming with invoice prices, but he didn't have an inventory stock list (so they say, even though the stock list is fully available online, prices included) and made us walk around the lot looking at cars which I didn't care to do. All cars are pretty much the same to me, as long as they run. I wanted the cheapest car possible, which was why I knew I had to stick with a Hyundai. I told Jack up front my goals: a quick transaction, no walking around trying to get me to fall in love with my car, $12000 max, and no lies.
But he walked us around anyway. I settled on two options and wanted them to give me the cheapest one. They would not give me two quotes, or tell me which one would come out cheaper. They made me pick and haggled me one car at a time. By this time, we had been walking around for an hour, even though I had picked the two cars out within minutes of seeing them (it took that long to walk around and point out the Accents as distinguished from the other models).
Then we went into the pricing. Hyundai had a national rebate of $1500 for the 2009 Accent and $400 for recent college grads (which my fiance was). When they put the numbers on that stupid four block sheet, writing the numbers big like a kindergartener (I'm sorry, I know I promised less commentary and more facts), my fiance noticed that Khalid (the sales manager) had failed to subtract properly. Khalid, however, pointed at his false number and said to us, I have been in this business for years and years and this is the absolute lowest price you will ever see. That's when my fiance pointed out the subtraction "error." Khalid was unabashed and unphased. He fixed it (a $1000 "mistake") and we moved on to his next thieving trick.
Next, we looked at the number, it was $13,800. ($14,800 if my fiance hadn't bothered to check the math, that should be illegal, by the way.) We said no. We had made it very clear $12,000 was my limit. Why did they even waste our time? Khalid said that he was already losing $1500 on the deal. I blinked and said "no, you're not." He said "yes, the rebate is $1500, I'm already losing that much." I said, "doesn't Hyundai pay you back the rebate?" He said something that tried to sound like a no. I asked again. Finally, he said "yes, sure they do."
Ok, so maybe it's semantics. Khalid thinks he was actually "losing" his cash windfall from me. I think that doesn't really qualify as a "loss" per se.
Throughout the whole pricing process, Khalid and Jack kept telling me how low my monthly payments were going to be. I kept telling them I was paying cash and monthly payment meant nothing. But they didn't care.
3 hours and one price quote later (which took 30 minutes to get. seriously, 30 minutes of waiting and of following Khalid and Jack around like pestering children asking them to give us a written quote) we had to leave to meet friends for lunch.
As we walked out, with the "absolute lowest price you'll ever get" on a Hyundai Accent with auto transmission, Khalid said "Now, if you go to another dealer and he tries to beat it, come to us, we won't be undersold."
Then we came back. We didn't shop around, we were so frustrated with the whole situation, we just wanted it to be over. But they had said it would take at least another hour to get us out the door on the car at the price we agreed because they had to prep the car (clean it) and have me sign the papers. Jack promised to get the car and papers ready while we were gone so that all we'd have to do was sign the papers and we could go, no need to wait on the car. We said we'd be back at 5 pm.
When we came back precisely at 5 pm, the papers weren't ready to sign, as they had promised. Nor was the car cleaned.
They apparently didn't think we would come back, and didn't feel like it would be worth it to keep their word to a customer. Their prerogative, I guess.
Word limit - TBC under my fiance's login. -
Review from Khristine Q.
San Jose, CA
4/4/2011
I want to start off and say that we are not the easiest customers when purchasing cars however, Khaled and his team worked with our indecisiveness with a lot of understanding and a smile on their faces. I've been looking to buy a Sonata for a year and 1 month from this date and researched, called, and talked to a lot of dealerships in the area and I highly reccomend this one. The sales team that I got to know are Dustin, Casey, and Tommy. They are patient, not pushy, and very helpful. Jason is the finance guy and he is a wealth of knowledge, honest (a hard trait to find in this business) and treats you like family.
Car buying can be a really stressful experience but overall my experience with Capitol has been a pleasant one. I'm really happy with my car and look forward to seeing the guys at Capitol for all my future car needs. -
Review from Steven K.
Los Gatos, CA
1/15/2011
In late December 2010 and early January 2011, I was ready to buy a Sonata from this dealership, and I had made an agreement with a highly professional salesman named Tyler that he would let me know when the make, model, and color I wanted when it became available, which would be about three weeks after my most recent test-drive. (This is after having test driven and read about Nissans, Hondas, and Acuras and then having decided that I wanted to buy a Sonata LImited--either gas powered or hybrid.) I was just waiting patiently for the model I wanted to arrive on the lot, and Tyler had explained that I could expect it probably by the end of January.
I was surprised to be called weeks later by another salesman, Manny, who had briefly and casually spoken with me at the dealership while Tyler had gotten the keys for a test drive. In his phone call, he asked whether I might still be interested in buying a Hyundai, telling me there would be a big sale this weekend and never explaining why he was calling me and not Tyler. When I told him that Tyler and I had agreed on a specific model and color, he seemed surprised and started asking me basic questions I had already answered with Tyler.
When I expressed concern that the dealership seemed to have forgotten our verbal agreement and the specifics of it, he said that they have many customers and that it is hard to keep straight who wants what. I explained that his comment was slightly insulting and didn't give me confidence in that dealership. He then told me that I had "miscommunicated" with Tyler.
I just wanted to buy a car, and I don't understand why the dealership couldn't simply sell it to me without leaving me feeling like they didn't care enough about my business to keep track of what I wanted or which salesman I was buying it from. I tend to be "no nonsense" about major purchases, and I prize professionalism, consistency, and courtesy, so this is not the dealership for me. -
Review from Karen P.
San Jose, CA
3/10/2011
I started driving about 30 years ago and have purchased many cars, most of them Hondas (Prelude Si, Accord wagon, two Civics, two Odyssey's, well, you get the point). I was in the market for a small(er) sized SUV, and was nervous about getting something other than a Honda CRV, so I kept going back to various Honda dealerships in the Bay Area during the last few months, to look at them prior to my purchase. When I WAS ready and excited to see what we could do to pull a deal together just before the end of the year, the guys at Capitol Honda were so rude that I left. I then decided to look for another brand of car altogether this time around. Their loss, my gain. :-)
After looking around at various dealerships that final stretch of my search(Toyota, VW, Mazda, Ford, Chevy... the works), we went to Capitol Hyundai to see what deals they had to offer. We met Casey, who was friendly, honest, knowledgeable, and not pushy or rude like so many car salesmen I'd met over the last few months. But the Santa Fe felt a bit large and powerful to me, and then I drove the Tucson. I fell in love. I waited a week or two, during which time I spoke to Casey and went in to look around some more. I drove the Tucson again. Perfect for me. Casey was very patient, showing me any car I wanted to see, and letting me drive what I wanted. But I was sold on the Tucson.
When we got down to the financing portion of the deal, the guy there (Jim??) was great also. Also, Tony C. helped me along the way and was very nice. All are competent, friendly, honest, and genuinely want to help. People there were all SMILING, which is a great sign. All in all, EVERYONE at Capitol Hyundai I have come in contact with was amazing to deal with, and I'm very impressed, and am glad to be able to pass the word here!
I have been driving my cute "Chai Bronze" Tucson for a few months now, and LOVE IT! I'll be back on here soon to report how the Service side is -- I've already got 3500 miles on my car and need my (FREE!) service/oil change and wash/detailing!!!
P.S. FYI, another great thing I discovered is that my brand new Hyundai Tucson is $75.00 LESS a year to insure than my 2005 Honda Civic hybrid!! -
Review from gar l.
San Francisco, CA
1/27/2011
This is really a combo of a five-star and a one-star review. The five-star is for the deal and my fine experience with the internet sales staff and sales manager. They offered a deal better than other dealers would discuss, they answered calls quickly, they were scrupulously honest and did exactly what they said they would do. If I wanted to buy another car these would be the folks I'd go to first.
BUT
When there was nothing left to do but write my check, they let me wait a long time, and then put me in a small room with the guy who wanted to pay another $2000+ for some service and warranty contracts. He would not tell me the price to begin with, nor would he let me skip his spiel. It was laughable - there was no brochure or summary of the contract, and what was written down, scattered on the back of several pages of a multipart form, contradicted what the guy was saying. And of course if I didn't decide to pay the money right that minute, the deal would never be available again.
It was particularly odd to be blind-sided by this absolute hokum after an experience that was, in all other ways, exemplary.
So I have no hesitation recommending Capitol as long as you're prepared for this final little performance before you get your car. -
Review from Jay P.
San Bruno, CA
6/15/2011
Bought a new car here awhile ago. Although they didn't have the colors I wanted, they were able to trade in the vehicle for one at another dealership. The finance check had us sitting around for quite some time and then getting the vehicle from another dealership took quite awhile as well. The process took most the day but the salesmen were friendly enough and not so pushy, although they knew I was doing to buy from the start. Salesmen seemed nice enough, although they kept talking to me and after awhile I just wanted to be left alone and finish the process. They also got some details wrong between available options on each Sonata version, which is understandable I suppose. At the end they bribed me to give 10/10 reviews by giving me a free oil change coupon, even though they're too far for me to use it anyways. So I gave them 8/10 for the phone call review.
The part that really ruined the experience for me was the finance part. I was brought into the finance office and had all these BS maintenance and extended warranties being sold to me by a guy who speaks unnaturally loud and doesn't easily take no for an answer. I was so exhausted from the day that somehow I succumbed to buying the maintenance program, which was useless to me unless I was driving a lot and getting changes every 2 months. Now luckily the receipt stated I could return the service and get a refund for it, this is where the fun began. In order to cancel the maintenance program I had to drive 40 minutes back to the dealership and sign a paper, which wasn't filled out correctly so I had to make them complete it (Karla who did it no longer works there...) Now I had to take their word they'd actually submit it to Fidelity and then return that paper to hyundai finance for a refund towards my car payment.
Now the worst part is I called the finance department 8-10 times and left a message 4-5 of those times asking them to call me back and never ONCE were my calls returned, this was over a period of 2-3 weeks as well. Shady isn't it? How busy can they be? I figure they could at least return my calls after giving them 27k for a car. So now I was forced to drive back to the dealership in person to get an answer. The finance lady seemed shook up that I showed up in person and explained to me the process, which could have been done with a call back to me. Finally after several months I got the refund back for the $1300 oil change maintenance program. Just keep saying no to the extended warranties and maintenance program, gps bs, etc. and you'll be ok. Also they told me I could use the maintenance coupons at any dealership, but when I received the booklet it showed CAPITOL HYUNDAI on the center of each one of the coupons, so I'm not so sure I could use them at any dealership. I'd give it 4/5 if the finance sales were more chill and respected NO for an answer the first time instead of taking advantage of new car buyers at a vulnerable time. I DO like my car though, Hyundai has stepped up their game better than boring stuck in time Hondas and boring Camrys. -
Review from Matthew l.
Santa Clara, CA
Updated - 3/5/2010
**This review is for the parts department**
I bought an oil filter for my Genesis and the part guy gave me the wrong oil filter. It was for the Genesis V8 and not the V6 that I specified. Here I am in the middle of my oil change ready to do the last step and wow the oil filter I just pulled out does not look anything like the one I just bought. The part numbers are even different. UGHHH so annoying! I called Capital to speak to the parts manager but he was out to lunch so I spoke to some other gentleman and he said there is only one oil filter for the Genesis which was the one they gave me. If that is the case how come when I do a search online for oil filters for the V6 and V8 there are different part numbers? mmhmm I found this information on Hyundai website and it clearly states two different oil filters.
26320-3C250 (cartridge)
Entourage 2008 and up built after 8/7/08
Genesis 2009 and up 3.8L engine only
Veracruz 2007 and up built after 5/28/07
26320-3C30A (cartridge)
Genesis Coupe 2010 and up 3.8L engine
Genesis 2009 and up 4.6L engine only
With that being said, I'm glad I decided to do my own oil change as they would have put in the incorrect filter.
*UPDATE*
The general manager contacted me the next day after posting this review regarding the wrong part I received. He acknowledge the problem and said he will make sure it will never happen again. The response from him shows that Capital is listening to their customers and is dedicated to doing things right. I applaud him and his team for their dedication to customer service and because of that I give them 5 stars for addressing the problem. Thank you Capital I will continue to be a loyal customer of yours.2 Previous Reviews: Show all »
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2/15/2010
*This is a review for the service department*
I recently took my car in for warranty work and dealt… Read more »
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Review from Eric L.
Santa Clara, CA
2/10/2011
Went there on Super Bowl Sunday, and Randy was totally willing to show me around though that meant he was missing the game. He was very helpful and patient. I never felt pressured to buy TODAY like all the other dealerships seem to do.
It's only 4 stars now because I haven't actually bought a car and haven't completed the experience. It looks good so far. Hopefully Randy (and not some other random guy as mentioned in another review) will contact me (I left my email) about getting the right color/trim level into the dealership. Will report back if/when that happens.
UPDATE:
Couple weeks later, got a call about the color I wanted. There's some pressure to buy TODAY, which isn't the best. But buying fast isn't necessarily bad. I just need to make sure they don't try to pull any ridiculous dealer added fees. I'm using http://truecar.com and other sites for reference.
UPDATE:
I bought an Elantra.
Here's what happened. I negotiated a price over the phone with Randy before even bothering to go out there. It was a very good price, and by negotiated, I mean it really took 5 minutes. One thing to understand about these guys. They deal in volume. Instead of trying to squeeze money out of their customers, they just try to have more customers. They do this by just offering really good prices, and getting perks by hitting really good sales numbers. As this was the last day of the month, they were really motivated to get sales in to show Hyundai HQ. They do this by giving you really good prices with surprisingly little pressure.
Of course, I felt some pressure because these are such nice guys, and I want them to get the sale too. When I got there, the car was polished, detailed, everything. They let me go off and drive it with my wife and no salesman so I could really test it out.
Since the price was already agreed upon (and confirmed to be a good deal via internet sources, there was no real haggling of any kind. The only downside was that they were VERY busy. (since their business model revolves around volume) Randy went out and fueled up the car, made sure everything was ready, but they had no one in finance free to take my money. Eventually the manager stepped in and got me an accountant next door (they also run VW) to finish the job. Done and done.
I highly recommend this dealership for any new car purchases. Hopefully their service side is good as well, but since they are a bit out of the way for me, I'm not sure I'll be doing any service at this dealer. Or hopefully that's the case. My old Toyota I never brought into the dealer, and hopefully this Hyundai will be just as reliable. On that note, anyone want to buy a 2001 Corolla?
I hope all dealerships start acting this way. Then you'll see people actually working at the dealerships because they're selling so many cars, not just circling around like vultures which need to tear every bit of money from you in order to survive. -
Review from Julian A.
Berkeley, CA
10/24/2010
My new favorite car dealership. Well, my only car dealership. After having sold off my Tacoma within an hour of Craigslisting it, I realized I needed a new car. Thats when Capital Hyundai came to the rescue. They had exactly the car I wanted.
Let me get right to the point, then you can read the details:
1) Time: awesome
2) Honesty: awesome
3) Informative: awesome
4) Service: awesome
5) Recommend: YES!
When we pulled up to the door, Jack greeted us right away, but not in a way like he was ready to rip us off, more like in a welcome to our home way. We told him we wanted to test drive a specific car we saw online and he took us directly to it; no questions, ands ifs or buts about it. While we walked to the car he asked a few questions to identify our needs and wants in a car and also explained all about the car we were about to look at. While driving he was really informative. Considering how many different models they sell it was amazing how much detail he new. When we told him we were serious about driving away with it that day he went to work for us. He made sure we had all of the information about the car to make the right decisions. He patiently walked us through the loan application and all of the paperwork before we went into "financing" with Jason, which sounded like thats where the serious "buying" business happens. Before going into financing he even gave us the keys and said congratulations, which was kinda fun.
Jason, from financing, was equally amazing. He was really informative and helpful. At no point did we ever feel like anything was not being disclosed. We paid a fair price, got a fair deal, and drove away with a great car. It was a completely transparent transaction.
We are now proud owners of the 2010 Hyundai Elantra Touring -
Review from Andrea L.
San Jose, CA
7/15/2010
We came to the lot looking for a used car in our budget. we told the sales person our maximum was $10,000. cash.We were browsing at a used Mazda while we told him this and I asked how much the Mazda was being sold for (there was no price on it), and he said he could work out a deal to sell us the Mazda for $10,000.
Of course that was just a ploy to weasel us inside, where he proceeded to pretend to go to his manager to plead our case to sell us the car for the price we could afford.
After wasting 20 minutes of our time telling us the car goes for $15,000 and they cant let it go for less than $14,000,also tried to get us to finance the car after we told him we were only interested in paying cash. He just couldnt accept the fact that we didnt want to make any sort of payments. After continuously telling him no to the financing, we got fed up and started to leave.
Salesman then went into "panic mode" and begged us to stay there while he talked to his manager again. His manager comes out and starts this fast talking regime telling me how I wont ever be able to find a car in the price range we are looking for and that they have the absolute best prices in town. He proceeded to ramble on and on without giving us a chance to say no to anything. I finally had to cut him off and tell him we were leaving.
He had the nerve to follow us out the door and to my car where he continued to ramble his high pressure sales pitch and tried showing me a pathetic used Kia which he said he would sell us for $10,000.
We ended up having to just get in my car and lock the door and drive away without a word (not that we had a chance to get a word in edgewise)
Unfortunately, they had kept our phone number and actually called us the next day and left a creepy message asking if we found a car yet, and if we call back, the manager would like to talk to us some more.
If you are looking for a car, new or used, steer clear of the hyundai dealership unless you like the high pressure and bait and switch tactic's. -
Review from Christy H.
Columbia, MD
2/18/2011
I had the BEST car buying experience ever with Capitol Hyundai! I would highly recommend working with them on your next vehicle purchase! My sales consultant Colin, went above and beyond, as did the finance manager Jason! Thanks guys! I really appreciate all of your hard work!
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Review from Tomas J.
Palo Alto, CA
5/3/2010
My wife and I test drove the 2011 and 2010 Sonata at Stevens Creek Hyundai, and had the prototypical car buying experience: the salesman was, well, a salesmen; he promised a price only to have his manager reject it , and tell us to give him a "reasonable" price. After a frustrating hour of negotiation, we decided to call Capital Hyundai. What a difference! I spoke with Casey, told him what we wanted to pay, and he agreed to our price over the phone. When we arrived, he had the car ready for us. We were prepared to buy without test driving it, but Casey said, "You should never make this significant of a purchase without trying it first." We knew at that point that we were dealing with a different kind of car salesman; one who is honest, patient, and courteous. Casey was all of that and more. We purchased the Sonata (2010) from him at the price we wanted, the transaction was smooth, and we couldn't feel better about our purchase. Khaled Al-Dada, the sales manager, was also wonderful. He was completely transparent in our dealings with him. This is the first car that I've purchased, but I've watched my father purchase several cars. I have never seen a car purchase go more pleasantly. I would recommend that any interested in buying a Hyundai go to Capital. They were great.
By the way, we LOVE our Sonata. It's not sexy, but it's packed with features and drives like a dream. -
Review from Shauna S.
San Jose, CA
8/21/2010
Great experience here! Khaled, Casey, and Rachel were amazing! Casey took so much of his time with me, explained in detail ALL features of every car I looked at, was very patient and super nice. This is the place to go if you want a positive buying experience. They made things happen for me that no other dealership could have possibly done.
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Review from Jeff B.
Hollister, CA
12/28/2010
We visited this dealership several times during the last two months, while shopping around for just the right deal on a small 'crossover' SUV. After shopping the competition (and dealing with a few obnoxious salesmen elsewhere), we ended up coming back to the one dealership that treated us right, and worked the hardest for us: Capitol Hyundai. In particular, we consistently found our salesman there, Casey, to be extremely courteous, respectful, knowledgeable, and hard working, while making our buying experience pleasant -- and without any pressure whatsoever! He's as honest as the day is long, and it was the best car-buying experience I've ever seen. Great dealership -- they go the extra mile for you -- especially Casey! Thumbs up!
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Review from danielle s.
San Jose, CA
2/26/2010
So I am a totally unsastisfied customer with my Huyndai Tucson and unfortunately have been since a day after I walked off the lot. I have owned my Tucson for a little over 3 years. I bought it brand new off the show room floor, that was my first mistake. Second mistake, was being a single white female w/ no back bone to say NO! So next thing you know I am signing papers and being handed keys to my new car.
So here I am 3 years later, back in my home town of SJ and all of a sudden my car wont start. Not fun to say the least when I have an hour commute to SF everyday. Well let's make a long story short!
I had recently replaced the car battery and it seemed to be working fine for a few months. All of a sudden my car wouldnt turn over. The first time it happened, i jumped my car and drove it down to the late night drop off. Well of course by me jumping the car it recharged itself and the dealership couldnt find anything wrong. Well 2 days later, it happened again. This time I was furious and called a tow truck and had my car towed to the dealership. Of course, they couldnt find anything wrong w/ the battery or my car and had my come pick it up. Well again, it happened within a week later, and yet again I had it towed to the dealership. This time, beyond furious and having done my research I demanded to speak to the Supervisor there. I explain to him what i think is going on, and suprised by his knoweledge of the problem couldnt believe that it had taken me 3 times to get some sort of answer out of the dealership.
So what was going on? Apparently my Radio was staying on even after the car was turned off and it was draining my brand new battery. This is really where the story gets good. So the supervisor tells me that they will be taking the radio out and sending it in to get repaired. What happened next was unheard off! About a week or two had gone by and I hadnt heard anything so I call down to the dealership and speak to a technician. Well according to the technician the radio had just been sent in and it could take another week or two for it to come back. It was now approaching the Holiday season and I knew it was going to take forever. Well another week or so had past and still no word. So AGAIN i call down to the dealership and speak to yet another technician. This techinican puts me on hold and gets the supervisor on the phone. What he told me next about sent me over the top! Apparently, the radio HAD NEVER been sent in and it was sitting on the floor shop the whole time! So here I am 2 MONTHS w/o a radio which should have maybe taken 2 weeks!
THIS WAS THE WORST SERVICE I HAVE EVER RECIEVED. I was furious and threatend to right the Hyundai Headquarters and also try and claim a LEMON LAW as I now have documenation as to how many times my car had to be taken in for the same problem. Of course this got them very concerned. When I asked if there was some way I could be compensated, with a tune-up or free service the supervisor basically said it was out of his hands. WTF!
WORST SERVICE, TECHNICIANS AND JUST AN AWFUL DEALERSHIP! -
Review from Kelley F.
San Jose, CA
6/24/2011
After a terrible experience at a Nissan dealer looking at a used Infiniti G37, I ended up considering the Hyundai Genesis Coupe 3.8. A friend referred me here, and I had a great experience, and purchased my first new car ever! Colin Crawford was my Sales Consultant, and made my experience as pleasant as possible for buying a new car. He was very knowledgeable, personable, patient, and detailed. When I came in to sign the paperwork and pick up the car, they were a little short on help, so Colin personally helped to do the final detail on the car! He worked with Khaled Aldada (the General Sales Manager), and gave me what I feel was a truly excellent price on the car. We also worked with Jason Marucci in Finance who equally wonderful. I've never even considered buying a Hyundai, but I'm so glad I took a look! All the bad stereotypes I had about Hyundai were completely erased when I went to this dealership. Good luck with your car purchase!
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Review from Derek A.
San Jose, CA
9/16/2010
I recently helped my friend pick out a 2011 Hyundai Sonata. Jason Marcucci was great. He clearly explained all the necessary paperwork she needed to sign, was extremely engaged during the whole process, & recommended some great sushi spots in the area (not telling; got to ask Jason). Thanks again!
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Review from Laurie T.
Sunnyvale, CA
3/18/2011
I just bought a certified pre-owned Jetta from Casey Wilson at Capitol Hyundai and I couldn't be happier. Casey was so awesome! I bought the car for my daughter, and Casey knew how important price was to me. Not only did he help me find something within my price range, he made sure that it was a safe, reliable car, with a warranty! When we first visisted his lot, they did not have anything that my daughter really loved. Casey went to work and found the exact car we were looking for, color, interior, everyting she/we wanted, within my price range. When the car arrived, we drove over to pick it up and do the financing. I was not looking forward to this part, I've bought 4 cars in the past and this can take hours and hours. Not with Casey, he was ready to go, had the finance person ready to go (she was also wonderful, along with the General Mangager, Colin.) The whole experience was just fantastic. I keep telling all my friends they are crazy if they go anyplace else. Even if you don't want a Hyundai, which we didn't, Casey can find anything you want!. It feels weird to be so darn happy with my car buying experience, but because of Casey, I do. If I had the money, I'd do it again tomorrow!!! It's also really nice to see all the other people on here who feel the same way about Casey. He is a true professional, who really works for his customers!!!
