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29 reviews for Campus Veterinary Clinic
One of the Business' Favorite Reviews What's This?
I had my first visit to this vet today and it was an amazing experience. I delt with Dr. Yen and he was courteous, professional, warm and took genuine interest in my kitten's well being. All of the other staff were very nice and the vet tech that I dealt with was really, really excited to play with my kitten. Overall, a wonderful experience. I am glad it was such a great visit and I look forward to dealing with them for a long time!
I am a big fan of Campus Veterinary Clinic. Since our dog Delilah is sick at least once a month with something different each time, we have to take her to Campus a lot. Since we are there so much, we have had the pleasure of meeting with all 3 doctors. I really enjoy having Dr. Bourque and Dr. Reid work on Delilah. They really seem to care for the pets and I know Dr. Reid always seems excited, well, as excited as someone can be to see a sick dog, but nonetheless, excited to interact with Delilah when we go to the vet.
Since owning Delilah for a little over a year now, I think we have been in and out of the vet over a dozen times and each time we have had a positive experience at Campus. We even found out that one of the Vet Techs, Eryn, lives in the same apartment building as us, which was pretty cool.
I really appreciate all they have done for Delilah and I know that when I take her to Campus, she will be taken care of with respect and dignity, just as a human being would.
We've brought our kitten here three times but I'm thinking of shopping around for a vet that isn't so concerned with making money. Today I took our 7th month old kitten here to get neutered. First was a short exam and then a cost estimate. I almost fainted because the proposed bill was $300. The SPCA charges 35-50 dollars but we couldn't get our kitten in there because the lady we got him from has never given us his vaccine history so the SPCA won't even see him. My bf is a student with no job and I am an unemployed recent college grad and we were told on the phone the surgery would be $108 which, at about $50 each, we could handle. So I kind of freaked and read the estimate and found they had added a bunch of unnecessary crap I didn't want. They added a microchipping (our baby is strictly indoors) and a blood panel that CLEARLY STATES on the paper that it is only recommended for a cat over 7 years old. We have a freaking 7 MONTH old kitten who is extremely healthy and active. The microchipping was going to be $70 and the blood panel $85. Um, no. Had them cross those off the bill. It was a preliminary bill, but the fact that they automatically added those unnecessary things really turned me off from this place. Also, they add $40 for pain meds that we weren't told about on the phone. Bill will probably be over $150. I'm picking the kittums up in a couple hours so we'll see how the surgery went, though I'm sure all is well.
Now for the good: the vet techs are extremely sweet and clearly adore animals. The first time we brought our kitten in the vet tech would hardly put him down to let the dr. examine him. Dr. Yen is always gentle with the patient as well. Waiting room is cozy and they usually have classical music playing. I'd like to continue going here but the money, money, money aspect and lack of clarity with the bills might send me somewhere else.
Took my cat Lucy in this morning because she has been sick/acting weird. Overall, it was a good visit. The doctors were nice and seemed to care about her. The office is pretty small and so is the waiting room, but I was the only one there (8:20am) so it was fine.
She got some vaccines, some ear infection medicine and some meds for her stomach. It was pretty expensive, but I was expecting it.
My pit bull sees Dr. Reid regularly. The staff is very friendly. Dr. Reid sits on the floor and crawls around with the dog and is generally personable and warm. They are also more affordable than the other two vets I have tried out in Berkeley.
However, we went to visit her at the start of the summer & our dog was diagnosed with extreme flea allergies. We started giving her more expensive flea medication etc. We went back a few weeks ago because the symptoms weren't resolving, and she said it was *clear* that our dog's problem is food allergies and not fleas. This actually seems to have solved it, but I am frustrated about the original misdiagnosis.
On the other hand...medicine is rarely perfect...I mean, my doctor often runs unnecessary tests or is wrong. Like when a doctor diagnosed me with allergies to the dog and I actually had bronchitis. :)
Campus Veterinary Clinic, you are really screwed up.
I bought a cat from a shelter and took her here for her first vet visit. After evaluating her, they told me she had fleas, cavities, and a cancerous lump. I freaked out because I had just fallen in love with this cat and I didn't anticipate having to pay thousands of dollars for surgery on teeth and potentially cancerous lumps. I simply couldn't afford it.
Long story short, it turns out my cat has no cavities, and no cancer.
I told them I was short on money and asked if there was any other way we could proceed. After all, she seemed happy, had an appetite, and was processing her food. They didn't seem to understand my situation and strongly encouraged me to schedule a $3000 surgery to remove her cavities and remove the lump. So I paid for some overpriced flea medication (which they highly recommended), paid for a stool sample to be evaluated (they charged me for this without mentioning it during the exam) and scheduled a time to return for her surgery.
I took her to another clinic where they cleaned her teeth and after doing so, reported no cavities. My dad, a family practitioner (doctor), asked me more about my cat's mysterious lump (how it felt, where it was located, etc.) and told me he thought it was benign. Then he reasoned that, if she was active, eating, and overall healthy, she didn't have cancer... And if she did have cancer, it would have probably spread already.
So this all means that there was absolutely no reason for me to throw down $3,000 for my cat.
Campus Veterinary Clinic, shame on you. Really. Shame on you for trying to take advantage of a concerned, trusting college grad with very little income. I understand you're trying to make money but this is just plain wrong.
I take my two kitties and pit bull here and Campus Vet has always been wonderful. When my pit was still having unexplained diarrhea after several courses of deworming and antibiotics at another vet, they suggested a conservative course of action - which worked!! Another time she got a foxtail up her nose and we ended up at the emergency vet on University on a Sunday (people: please don't underestimate these nasty weeds!!!). Campus Vet called us Monday morning, the following day to follow up and make sure everything was okay. How nice is that?
The prices at Campus Vet aren't cheap, but they're totally reasonable and everyone there is very caring. If you need cheap, for routine stuff only, check my other reviews.
A few years ago I found a mangy kitten in an alley. I brought her to Campus Vet because of a recommendation from a cat-experienced friend. Dr. Yen treated her for mites, worms, and all around manginess. Because he was professional and knowledgeable I continued to have her treated there -- for annual shots/check-ups and to get her spayed. There are cheaper options for services (some clinics) but I opted to pay a little more for the quality of service.
Fast forward a couple of years. My cat is now gigantic, unruly, and has no tolerance for being examined (she's perfect). Prior to relocating to Southern CA, I took her in for her shots and a sedative to help with the long car trip. Dr. Reid was incredible (and cute!). She was patient with my long list of questions and with my cat who made multiple, genuine attempts at attacking her. Against all odds, Dr. Reid and an assistant were able to complete the exam. The sedative made the road trip tolerable for both of us.
Now in Southern CA, and without a local vet yet, I recently had to treat my cat for worms. I was in a panic because local vets were telling me they would have to put her in a box and "gas her" to sedate her if she couldn't be examined - which I knew would be the case. LISA at Campus Vet was amazing and the reason for writing this review. Through multiple, panicked, calls she helped navigate a solution for me. She spoke with her Vet, reviewed my cats records, and even communicated with my local options. She did all of this knowing that Campus Vet would not be getting my return business as I had moved out of the area. Lisa sounded genuinely empathetic and found a solution that was best for my cat. I even offered to pay a fee for their time and they refused. That says it all!
UPDATE: Unfortunately, my cat had a bad reaction to one of the vaccines he was given on our initial visit. I'm sure this was not Dr. Reid's fault (my vet friend in San Diego said it's fairly common). Not only did Dr. Reid take good care of us, but she took the time to call the vaccine distributor to have them pay for the office visit, lab work, and medicine. Definitely sticking with Campus Vet.
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One of the many sucky things about moving is having to find new doctors, especially a vet. We used to go to Mission Pet on Valencia and were sad to leave Dr. Gordon behind. But I took my cat to Campus Veterinary Clinic today for the first time and had a great experience.
I'll start by saying that the last place I took him here in Berkeley screwed up and told me he didn't need any shots when, in fact, he did. Since I was totally confused about what he did and did not need, the folks at Campus Vet were kind enough to let me come in the day before to review his records, saying that if he didn't need anything, I could save myself the time, money and trauma to the cat.
Turns out he needed a few vaccinations and Eryn and Dr. Reid took excellent care of him today. They took plenty of time with us, letting him get acclimated to the room and calming him down during the scary parts. They asked a lot of good questions and patiently answered all of my questions. Plus, when they found a small tumor, Dr. Reid took a sample right on the spot and since it was just fat (ew, I know) she didn't charge me for the service.
Friendly desk staff, warm and knowledgeable care givers. We're sticking with Campus Veterinary Clinic.
It's not easy finding a good vet. I have taken a couple of my cats into Campus Vet. I have had Dr. Reid and Dr. Bourque as my cats vet. I really, really like both vets. They are both very nice and caring people. Dr. Reid was very gentle with my cat (Felix) and she is very knowledgeable. I also really like Dr. Bourque he is very caring, friendly and funny. He is also very knowledgeable and goes out of his way for your pet. I would recommend either one of these vets to take great care of your pets.
Paula C. :p
After being to almost all the vet hospitals in town, this is the place!
Campus Vet is not only accommodating but they are extremely welcoming. From their cozy lobby, complimentary coffee/tea - why would you want to be anywhere else when visiting the vet?
Our Sheltie, Chamo has had some last minute runs into trouble such as a concussion from the park to a sprained leg from a jerk cyclist. On both occasions we have shown up to Campus with no appointment and they've always found a way to help our little man out. Even with their lobby packed-busy with kitties, doggies, and humans they still will take care of you.
I will say that our last visit was with Dr. Stephen Bourque was awesome! Bourque and the rest of his staff have an amazing repoire with their clients. Unlike VCA, Berkeley Dog and Cat or any of the "corporate" like-vets they go above and beyond "protocol" dialogue and will be honest with you about what you pet REALLY does or doesn't need. Meaning they won't just add or tag costly things to your bill that your specific situation won't need. As a client who is experiencing the side effects of our down economy I appreciate Campus keeping my wallet and pet's health as their best interest in mind.
*Note I would encourage you to be considerate to book an appointment if you can. As they are pretty popular they do book out regularly.
We were nervous about taking our dog to the vet here in Berkeley after a bad experience in San Diego. After a trip to PETS, we decided to take little Guenty to Campus Vet for a liver test and he saw Dr. Reid. By the time we picked him up, the staff had removed his muzzle and he was actually wagging his tail when he saw us. While that's normal behavior at home, little G HATES the vet and has never been so good with any other office and staff. They really made every effort to make him feel at home, and we felt that he was safe with them. The icing on the cake: Dr. Reid called us with the lab results and instead of suggesting a really expensive surgery like the vet in San Diego, offered an herbal alternative! Yay Campus Vets!
The gist: Campus Vets is reliable and affordable, and the entire staff so far has been amazing.
We used to bring my family dog and cats here when Dr. Berger was here, so I was a die hard fan, until a couple of years ago. And I absolutely LOVED Dr. Bela Kisamov, but she is not at Campus anymore. So now, I am giving this place 2 stars (instead of just 1) because they used to be a good clinic--so the possibility exists that they might get good again. However, I won't be going back to find out.
I took my cat, Zoe, to them when she had a bloated tummy, and asked them if they thought it possible that she had worms (I had just adopted a second cat from a shelter and thought perhaps she had brought home some beasties). They offered to do a $40 test to find out, and it was negative. Next thing I know, a white worm came crawling out of my cat's you-know-what, so I take her back to the vet to get a prescription. Not only do they charge me for yet another $45 visit fee (!), but when I complain that I had paid for a test that had come back negative and she did in fact have worms, they tell me that the tests aren't always accurate. So why charge me for another visit? Or, since the tests aren't accurate anyway, why not just skip the test, write a prescription for some fairly mild worm medicine and save me an extra vet trip, a cat-poo test, and spare themselves a bad rap...?
This is just one of many issues we had with this office.
Seriously, whenever I took my animals here, I felt totally nickel-and-dimed. The vets were cool and not terribly friendly, either (which doesn't make separating oneself from hard-earned bills any easier). Especially Dr. Yen. Do not see him if you expect a clinician to do more than grunt once for "it's terminal cancer" or twice for "your cat has fleas."
I used to like this office, but now, I really don't. We are not cheapskates and expect to pay top dollar for good veterinary care. What I cannot abide is paying top dollar for dollar-store veterinary care and dollar-store attitude.
We use Codornices veterinary clinic (particularly Dr. Grant), and we are quite happy there.
This place is just tops. I've unfortunately had to bring my cat here quite a few times in the past six months, and the entire staff has been fantastic. Dr. Reid is not, like so many vets out there, only in it to see how much money she can squeeze out of you. She truly cares about both you and your pet, and makes every visit as smooth as possible.
UPDATE: I'm still upset at how I was treated on my previous visit (see below) but today made up for that, but only because Dr. Reid saw my cat and discovered the problem while not overcharging me. I guess it's who you talk to and who you see that makes the difference. I think we'll only use Dr. Reid in the future.
I called today to have a microchip put in my cat and was told by the receptionist that I would need to pay $60 for that and then also pay a seperate checkup fee since my cat has not been in for 8 months! This is the last straw. I'm switching to a new vet. We've felt for years that this clinic does not care about it's loyal clients. They are also known for overcharging and telling people that they need expensive tests when they're not needed. So, maybe this is a good place if you have money to burn. Otherwise, stay away.
Update: The cat vet saved my cats life and the Campus Vet Clinic really helped us through a difficult time when we discovered our cat had fluid in his lungs from an unknown source. They did everything they could to make sure he made it thorough and I can't thank them enough! They still call us to check up on our cat. It's amazing how they remember all the animals that come through their doors.
My cat Toshiro is the number one four-legged man in my life (two-legged is my father.) I like to think that I treat Toshi right.
He gets face massages. Wellness cat food. A day bed. No questions asked access to my chest.
Just after adopting Toshi about a year ago he became very sick. Listless. Wouldn't eat. Lost that kitten spunk. Dr. Yen was able to see him immediately, on a Saturday, and did not charge me for the exam because I had adopted Toshi from the animal shelter. He hydrated Toshi with a hyperdermal water sack, and prescribed kitty antibiotics. Hours later Toshi was eating again and he hasn't stopped since. In fact, he loves food so much that I have to get him a new carrier so we can go to his annual exam with Dr. Yen, because he is too heavy for the one we have!
Pets have been a big part of my life; dogs, rabbits, hermit crabs, goldfish, and cats. Oreo is my current companion, a great tuxedo male cat whom I adopted with his buddy Ugh (Ugly) some 12 years ago from my friend Kay when she moved to Europe. I lost Ugh last summer; and currently Oreo is having health issues. Both cats have gone to several pet care clinics and vets over the past few years as they've had issues come up; and despite trying to do the right thing, and taking them to professional health care clinics, I just have not felt like my cats got the proper attention or diagnosis needed.
Dr. Reid and the people at Campus Veterinary have been outstanding. For once I feel like people are listening to me when I explain symptoms and concerns rather than just going thru the motions. While Oreo has a tumor, and we wait for the biopsy results; I at least have the peace of mind knowing that there are professional, skilled, humane people at our side to help us thru it. I honestly have that feeling that they care about the animals and that's a comfort that doesn't have a price for me.
For anyone in the East Bay or Berkeley, my vote for best pet care are these people.
Thank you Dr. Reid and everyone in all you are doing for Oreo and for me too. I wish I could find a human doctor as wonderful as them.
I've been taking my cat "Mia" to Campus Vet since she was a kitten and I have no complaints. She had a lot of dietary issues when she was young (runny poo all over the house :-\ ) which they were unable to help me with but eventually I found some good food and she grew up a little so maybe there was nothing they could do.
My only complaint is this: Mia seems to have a small cyst or something in her arm pit, about the size of a pin head. Last time I took her in I asked Dr. Yen to look at it which he did but I never really got an answer or advice about it. To be honest I didn't press him very hard and it was until I got home that I realized I had never really gotten an answer. He found it (quicker than I can), felt it, made some non-committal noises and moved on. I'm guessing it's nothing to worry about but he could work on his communication skills a little.
Dr. Berger spayed my elderly cat in 1982, and he and Dr. Ryan (who also had an elderly cat) saw to her care until Dr. Ryan left the practice and Dr Berger retired. Then Dr. Yen bought the practice.
Nice folks. But it was never the same. Some of the other vets brought on staff there really rubbed me the wrong way.
When it was time to get my cat put down, they were very nice and supportive and made a donation to UCD in her name.
I don't like to say that the practice has changed in a negative fashion, but their prices went up considerably. And I had to quit taking my rescued cat there, after Dr. Yen wanted to charge me close to a $1k for x-rays and scoping for what ended up being a hairball blockage.
We go to the Humane Society now.
We switched to this vet last year after horrendous treatment by the staff at Berkeley Dog and Cat. I have found the staff to be helpful, kind on the phone, and entirely competent. They are always friendly and courteous and will even suggest alternatives from others when the costs are deemed too high (for vaccines for example). Vet's Reid and Yen are both thorough and pleasant to work with. I recommend this practice.
Having just moved to Berkeley, I went with the yelp reviews and chose Campus for my cat. After two visits, we are moving on to another vet.
The first visit was for a sore on my cat's belly. My husband took our cat to this appointment and met with a vet that he liked better. She said watch it and it should heal. Ok. Sounds fair. When it hadn't healed a month later and another developed, back we went.
This time we saw Dr. Yen. A veryyyyyy disappointing experience. He was cold and seemingly bored with us and our cat. He clearly hadn't read her file to know about her previous history and didn't seem interested in finding out.
He decided it might be mites, but only checked one of her two skin sores before deciding it was an allergy. He put her on a special diet without setting up a follow up appointment or explaining how long the diet should last, how to reincorporate other food or what food we should buy going forward (I only discovered these were things I should know about from the internet). Oh, and he gave her steroids. As the steroids are winding down, still on the diet, the sores are back.
My cat is a shy indoor only cat who hates the vet. I'm not going back to these guys for another misdiagnosis from a bored vet.
Last note--in the month between the first and the second visit, according to Dr. Yen, my cat's tartar went from mild to full blown periodontal disease. Just a coincidence that the clinic's owner is the one who comes up with the expensive diagnosis?
Love this place... Dr. Margo Reid is the new vet there and she is so amazing... She has integrity and is willing to take time with you to learn more about the reason your pet is in the office... she is knowledgable and her care for animals is obvious... I'd reccomend her to anyone for routine vet care and urgent matters. The front desk staff is warm and helpful. they are even open on saturday... an extra bonus is that they are down the street from the Ohlone Dog park... My dog broke a nail ther while playing rough and we were able to walk right over and be helped immediatley... Dr. Ried is there Wed-Saturday.
i wasn't exactly excited about the vet that saw the kittens, dr. yen. he didn't seem all that knowledgeable about a few seemingly simple questions i asked (what does it mean when the kittens play with a toy and after capturing it, s/he cutely growls - is this a 'back off' notice to other cats that are around? a 'this is mine' signal?), and he wasn't all that attentive to my inquiries. his assistant was more attentive/a more polite/better listener.
that said, the receptionist was quite friendly, the waiting area seemed clean, we didn't have to wait long to be seen, and they accepted the exam certificates (coupons) from the sf humane society for the kittens' general checkups.
This is actually a positve review but it takes a little while to get there.
We have been using Campus off and on for almost 20 years (back to the Berger days) and were pretty over the place. seemed the various changes in regime had been going from bad to worse. We didn't like the staff -they were cold, uncaring, seemingly arrogant, judgemental overcharging putzes who made me swear after every increasingly infrequent visit that i would never go back again.
Last time i went there, a couple years ago was for an emergency. I was sitting in the waiting area with my cat in one of those cardboard carriers when the inner door opened and an owner, a staff person and a large dog on a leash came out. The dog headed straight for my cat's box. I said something to the effect of "Hey! Hey! HEY! Pull your dog back!" but the owner did nothing and the staff person watched as my cat in the box freaked out and literally erupted from the top of the closed box. This all took place in a matter of seconds. I tried to grab/scruff the cat but the full grown, quite strong male cat was in serious fight or flight mode and scratched and bit into my hands. I would have just let go by the two people just stood there with the dog still at the box and both the inner and exterior doors open! as I said this took just seconds to happen. Finally they pulled the dog back and i stuffed the cat back in the box, my hand starting to pour blood.
The dog owner seemingly indignant at all the fuss says "She wasn't going to hurt your cat! She just wanted to smell!".
"Were you expecting the cat to know your dog's intentions?!" i was pissed.
The staff person shuffles me and the cat into one of the back rooms where I try to clean the bite wound in a sink and wrap my hand with gauze. They off erred me no help. I had to ask for disinfectant. When someone finally came in to see me, I was offered no apology for the incident. If my cat hadn't needed to be looked at, I would have left immediately. The only acknowledgement came when the tech recommended I get a shot of antibiotic for my wound. They treated the entire thing as if it never happened. The service for the cat was as cold (and expensive) as always. I had to go to Kaiser for my hand (which started showing signs of infection within hours), see my doctor ($20), go to the lab for the shot ($25) and lose a half day of work...
But that was several years ago and things have changed at Campus.
I don't know why we decided to try again but we did.
We like the new staff and Dr Bourque was great. They're welcoming, positive, respectful, caring and don't talk down (at least to us).
Vets are expensive but for once we didn't feel like they were only concerned with trying to make their mortgage payment.
Once again, Dr Bourque was wonderful. We really like him, and the tech (can't recall her name -tall, dark hair with a streak of blue?) was also smart, informative, sympathetic. Just the way we would hope professional human beings would be.
A few weeks ago, I brought my very sick kitty here to see Dr.Reid and was really impressed. I love how she handled my sweet, but scared little friend. I was very grateful that Dr. Reid took the time to explain what tests she wanted to run and why. We eventually discovered that my Tony has a terminal cancer. Once we knew what the problem was, she thoroughly explained all of my options, but never pushed for expensive or heroic efforts. Dr. Reid and I are currently working together to keep Tony comfortable and happy during the time that he has left. She has been excellent in communicating by phone, and has been responsive to all of my questions and concerns. I could not be more pleased that I found such a caring vet.
Dr. Reid is amazing. She and Dr. Yen are both competent, but I recommend Reid if you want someone personable and willing to answer all your questions. I have found the CVC to be friendly and willing to accommodate the need for quick appointments or changes in my schedule. Dr. Reid is kind and very attuned to cats-- which I have found to be rare, as many vets seem to cater to dogs only. The most important thing, though, is that any time I've needed advice, it has been given to me over the phone--quickly and free of charge! They even came up with a personalized diet plan for my cat based on food I chose, not food they tried to sell me. And when I was concerned about possible side effects of medication, Dr. Yen called me within 5 minutes of my call and immediately wrote a new prescription, after discussing the pros and cons of various meds. Dr. Reid is willing to answer any question I might have no matter how off topic (I have a real interest in animal behavior), and she never makes me feel rushed. What is more, the staff has been nothing but kind... plus, they have parking!!
campus veterinary clinic WAS good at one point, but my experience with dr. yen has been horrible. our staffordshire terrier girl had mast cell cancer, and dr. yen made 5 incisions which were about 6" each, and decided to stitch them with dainty invisible melting stitches (even after we insisted that she is very active/spazzy/and we were worried about her stitches breaking). well, she had to return to him 5 times and be put completely under 5 times, to redo those surgical wounds because every one of the suture sites ruptured fully- exposing her muscle/flesh beneath, leaving her in excruciating pain, not to mention open to infections and the very real danger of unnecessary general anesthesia (5 times in 6 weeks!!!). dr yen. was terrible!!!!!!!!!!!!!!!!!!!!!!! we switched vets.
I've been taking my pets to Campus for many, many years. I was sorry to see Dr. Berger retire, but Dr. Yen has more than filled his shoes. Dr. Yen is quiet, friendly, and attentive. He's primarily interested in my animals; not my questions about mundane behavioral questions (who cares if my vet doesn't answer me about how my cats play, that's a behavioral question, not a veterinary question???) He listens to my concerns, and doesn't give judgment (this specifically about holding off on spaying my bitch), but when I was ready, he made space in his calendar, last minute, on the very day I was ready to go ahead. He is an understated guy; unassuming and wholly interested in my animal(s) progress and health. Although the staff has changed (I miss some of the ones who are now gone), everyone is friendly and treats me and my pets with dignity. It's expensive, yes, but no more so than other private vets. When I had to put to sleep my old girl last year, I received cards from the staff, and a bunch of little extra's from them that made the experience a tad bit more bearable. Though most of the veterinary staff are far more animal friendly than human friendly, I love them. I don't go there to make me feel good; I go there so my animals are well taken care of, and they are. Thanks to Dr. Yen and the rest of the staff.


