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Camelback Volkswagen Subaru Mazda
Category: Automotive Car Dealers Car Dealers [Edit]
1499 E Camelback RdPhoenix, AZ 85014
(877) 449-1557
- Hours:
Mon-Thu 8 am - 9 pm
Fri-Sat 8 am - 8 pm
Sun 10 am - 6 pm
26 reviews for Camelback Volkswagen Subaru Mazda
26 reviews in English
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Review from Amy D.
Updated - 1/28/2012
*IF* a car-buying experience could go smoothly, then this was it!
I wasn't even wanting or needing a new car. I had a 2008 Rabbit & absolutely loved it. I went in for an oil change. Got a text from a sales person about my car. Kind of freaked me out, but ok. I told him I was quite happy with my car, but if I could get EXACTLY what I wanted, for nothing more than I was already paying, then he'd have a sale.
Done.
The deal was done in two days. Got my windows tinted, too.
The service department is REALLY good, too. Giuseppe is attentive and precise. I've already gotten my service scheduled for 90 days out.
They provide a shuttle service, too.
Antoine got my deal done quickly and with zero hassle.
It's my third car from this dealership. The service department has always been the reason I go back there. Now, the entire staff is responsible.1 Previous Review: Show all »
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6/23/2010
The service department gets 5 stars. Unfortunately, the rest of my ordeal buying a car here is what… Read more »
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Review from Donna B.
1/9/2012 4 Check-ins Here
I had a good experience at Camelback VW for having an oil change service completed on my 2007 VW. I am (happily!) stunned that you can make an online appointment for such a quick turnaround. My VW dealerships back East always needed at least a week's notice, which was incredibly annoying and inconvenient (and in metro areas not nearly as huge as Phoenix). I decided to give this dealership a fair shot at winning my business.
The customer waiting area is comfy, with magazines, newspapers, a flat screen TV, and free WiFi.
They didn't completely fix my roof (it still didn't work after I left), but the car is back there now and I have a loaner vehicle (nice!). I'm hopeful that my baby will be completely fixed when I get her back in a couple days.
Parking is extremely tight -- they could stand to have a few more customer parking spaces. -
Review from adrian f.
Phoenix, AZ
11/3/2011 2 Check-ins Here
I went to Camelback VW a month ago because I was looking to trade in a slightly older Audi for something a bit newer and more practical. I picked out a 2012 Jetta SE, took it for a test drive and fell in love with it! My salesman was Marty, who was very helpful. Unfortunately he (along with everyone else that worked with us) was entirely dishonest. They finally came up with a plan for me that would roll my negative equity over into the new Jetta. Even though the payment was higher than I wanted to pay, I was happy just to get out of the Audi! We did the paperwork and I drove away in my new car...
3 weeks later, the financing manager called me and said that he needed me to come in and sign MORE paperwork. I called back and spoke with MARTY, who informed me that the bank had appproved my financing and they needed me to sign off on it. Immediately I was suspiscious, since I HAD SIGNED FOR THE CAR ALREADY... 3 weeks prior. I called the finance manager back and he finally admitted that the financing HAD NOT been approved and that I would need to find a cosigner or put down a bigger down payment or I'd have to give the car back. Long story short I took it back and got my Audi back. Car dealers everywhere are letting people drive away in cars they know they won't be approved for in hopes that you'll fall in love with the car and do ANYTHING to try to keep it when they call you a few weeks later asking for it back! DO NOT FALL VICTIM! -
Review from Nicole P.
Phoenix, AZ
10/28/2011
This review is a long time coming and eventually will be much longer, but it's still so frustrating that I just don't have the energy for it right now.
Long story short, I bought a used Subaru this summer which I had to bring back into servicing multiple times (despite it being worked on by *certified Subaru* techs -- their emphasis, not mine) before I could finally take it home weeks later. Throw breaking down in 118-degree weather, being lied to, being talked down to, being ignored, and playing games into the mix... a horrible car-buying experience overall.
If for some reason you decide to buy a used vehicle from this dealership, I would suggest dealing ONLY with the new manager, Chris. -
Review from Britannia R.
Tucson, AZ
9/10/2011
Purchased a Tiguan from this dealership. Our sales guy was E. B., who really went above and beyond the norm in order to help us work through the purchase -- we live in Tucson so things had to be done mostly by phone, but he bent backwards to make things easy on us. It was really an ideal transaction and the perks that come with buying from a dealership are unmatched anywhere else.
The good experience went beyond the initial purchase, as well. When we went back to have SkyLink installed, they continued to give us impeccable service and did a great job on our car (since it was a used vehicle, some paint needed to be taken care of). Also, we mentioned to them that the car's grill was slightly messed up, and they replaced it for us that day! It was actually surprising, just how accommodating everyone was. I am so, so glad that I decided to buy from a dealership instead of doing a private sale. -
Review from Tanya U.
Phoenix, AZ
12/14/2011
I just purchased my first car from this dealership. My salesman was E.B. and I have nothing but great things to say about this place. I was apprehensive about buying my first car, but this place made it super easy, and did everything they could possibly do to help me in any way. As others said E.B. bent over backwards to make my car buying experience the best he could. Everyone from the sales, finance and the sweet lady Lynn who called me the day after were absolutely amazing! I couldn't of asked for a better car buying experience.
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Review from Scout S.
Paradise Valley, AZ
Updated - 6/21/2011 1 photo
The sales people were great when I was laying the cash down to buy...but forget it on the service end...they get one more chance and I will go else where...it's disappointing because anywhere can be nice when you are ready to spend money and I really expected more from the service than rude service agents...and also the work was not even completed...they let the car sit there half the day and I picked it up and nothing was done to it...they were rude about it...I don't know if I am used to BMW service quality or what...but I am disappointed with this low level of service and customer service standards.
1 Previous Review: Show all »
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10/3/2010
The very best dealership to buy a car! I despise purchasing cars! So when recently I needed to… Read more »
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Review from Evan H.
Scottsdale, AZ
7/8/2011
I pretty much never review anything, so just the fact that I was moved to do so says a lot about the service I have received at Camelback VW. I didn't buy my car there, but have visited them for all of my oil changes and scheduled maintenance for the past year and a half or so. Every time I'm there, the service department is really nice and gets you in and out very quickly. The pricing is always fair, and I have received a discount for some reason or another each time I have been there. I was there a couple days ago for an oil and filter change, and I had a coupon for 10% off but they went ahead and did the whole thing for free. Really wasn't expecting that, but it prompted me to let other people know that they have some great people working there.
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Review from Runner R.
San Francisco, CA
1/16/2011
We were on a cross-country road trip when our VW GTI started sputtering above 75mph. We brought it into Camelback at 7:30am hoping to get it looked at that day. Despite there being tons of people waiting for service, they were able to diagnose and fix the problem (MAF sensor and fuel filter) by 11am. Well done to the guys and many thanks.
I can't give them 5 stars because there was another problem (thumping noise) that they were not able to replicate. It was clear they didn't try too hard to replicate it either. Later that day, still bothered by the noise, we took it to Independent Automotive Services who diagnosed this minor problem and sent us confidently on our way. They were stellar. -
Review from Jenn H.
Los Angeles, CA
8/26/2008
Heidi, the service advisor is pretty much all they have going for them. She is on the ball!
Other than that, Camelback VW is as sleazy as they come.
The finance department LIED and LIED to me and my family about the terms of our contract and what we were signing. Packy (that's his name) mislead me about the terms of my contract, then OUTRIGHT LIED about whose name was on the note. Packy then coerced us into signing a contract that was NOT at all what he said was. He lied time and time again, used intimidation and insults and basically screwed me over in a way that I can hardly believe.
I need to contact the Better Business Bureau, but this has been going on for 3 years now. I wonder if it is past the statute of limitations?
STAY AWAY. -
Review from Dennis E.
Phoenix, AZ
Updated - 10/19/2009
After going through VW of America's Customer Care, Camelback VW Subaru is only willing to offer a $300+ discount on an alternator repair which will cost considerably more AND should have been completely covered while it was under extended warranty.
Although the alternator sounds like the likely culprit to my electrical system short circuits, it may not be the cause and I can't trust Camelback VW Subaru to repair the issue after the last 6 attempts.
I've lost faith in VW's quality because of Camelback VW Subaru and I highly don't recommend buying from them or getting service from them. I'm not having to take my issue to the Better Business Bureau. They're just not worth this much hassle.1 Previous Review: Show all »
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10/2/2009
Had an issue purchasing a VW back in 2007. Sales person ignored my ideal price range and pushed for… Read more »
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Review from Heather L.
Phoenix, AZ
5/12/2010
I am usually anti-dealership because I have always perceived taking my car to a dealership to be much more expensive than taking it to a random shop to be fixed. I have a 2001 New Beetle, and my first experience with Camelback VW was a couple years ago, when I went in to get the car's window fixed. All went well. Looking to save cash though, I went to a different local shop when it was time to get my car repaired so it could pass emissions. That place got me to pass emissions for around $350 by replacing the O2 censor on my thingy-ma-bob. (Hey, I'm a girl, sorry). It was certainly better than replacing the entire catalytic converter for around $900.
This year, I've been investing in getting some work done on the car. I went in for a wheel balance and oil change a couple weeks ago. The service guy, Frank, found a bunch of stuff wrong with the car's suspension. The dreaded catalytic converter replacement still needs to happen, too. I decided to start fixing the suspension one bit at a time since a lot needs to be done. Frank quoted me for around $550 for that day's work and sent me home with a nice, clean Subaru loaner car for the night.
I came back the next day to a car that had new arm bushings (hope that's what those thingies are called) in addition to my originally-planned oil change and wheel balance. They took a bit too long to get the car finished and returned to me. Frank felt bad for making me wait and knocked some extra cash off the bill and didn't charge me for some of the work that was done. So I saved around $200 on the overall bill.
I plan to go back to have more work done on the car soon. I prefer Camelback VW for oil changes because the quickie-lube places just don't have a knack for doing things right...but that's another review for another time! -
Review from C W.
Gilbert, AZ
3/4/2011
1. If you are looking to buy a car don't go here.
2. If you are looking to buy a used car definitely don't go here
I bought a used VW Jetta GLI from Camelback VW and had some issues less than 2 months later. I took the car back and they told me there was a part on backwards and their were aftermarket parts on the car. Obviously they didn't do the "certified pre-owned" check they touted when I bought the car.
The only reason I continued to go back is because the car was under warranty. It amazed me how many times they would overlook things during maintenance. They are horrible at recreating issues or checking noises. One time they actually returned my car to me and I immediately knew something was wrong. A service manager came out and they had to do some more work that took another day.
My car was hit on two separate occasions while being serviced.
The loaner vehicles are nice but it doesn't make up for their crappy service. -
Review from Gina M.
San Diego, CA
12/29/2010
Once you buy a car there, the customer service is over.
I have made MULTIPLE calls to their parts manager and the salesman who sold us our car, trying to get a straight answer on some additional parts we ordered for our VW, and I cannot get anyone to call me back. It's ridiculous. I'm paying for parts (plus interest) that I don't have and can't seem to get anyone to care about this enough to call me!!
I guess since they already got the money for the car, they figure they're done.
I will NEVER make the mistake of buying from them again, even if they're the only dealership in the country that can make the promises they made before I bought. -
Review from Chris Y.
Scottsdale, AZ
12/5/2008
Wow, I don't know what to say about the problems other people have had here. I bought my MkV GTI here in June 2006. Deborah (who was in fleet sales, heh, heh), took care of me and got me the car I wanted. There was no pressure or annoyance or haggling. This might be precisely because she was a fleet sales person, dunno, but it was a good experience.
I haven't had any annoying issues with their service department. They are all very eager to please. This is probably because their pay (and ability to stay employed there) is directly tied to the surveys that VW does after you utilize their service.
The only minor issue I have had here is with the satellite radio module in my GTI. They replaced it and the issue I was having came back, but it's not really their fault. A quick look online shows that lots of GTI owners have this issue and it's just one of those things that takes a couple of tries to fix.
I was actually there for service today for about 5 hours. I had them fixing up all kinds of things for me, including a weird electrical draw on my battery while the car was off. After a couple of hours of some really intense digging with a voltmeter, etc, the tech called me over to show me that the imitation lojack I had installed had a fused circuit and it was drawing power non stop. Ha! He went to a lot of trouble to find it for me -- it involved ripping open the dash and digging around, etc.
I like them. -
Review from Dan L.
Phoenix, AZ
10/23/2010
I have always dreaded the idea of resorting to a dealership for repairs. I have a friend who used to work there and he highly recommend them to me. He called ahead and told them I was coming. They we're really great and it seems they would be to no-connected customers as well. They offer a shuttle service when you drop your car off. I was walking around looking at some other cars after I put mine in and I met a salesmen named John. He was a really cool guy. Very honest about car sales and other things we talked about. I'm proud to be an owner of a VW and to have a dealership close that won't screw you.
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Review from john p.
Phoenix, AZ
1/24/2009
EXEC Summary:
+Wasted our time with childish obfuscation of the sales price
+Disregarded our ceiling for buying a vehicle
+Changed terms of finance and what it would take to qualify
Yeah I know sounds like most any used car sales operation in Phoenix. :)
This is a review of the used car sales process and while the staff insist that we must have somehow misunderstood them I don't think that. We went to look at a car, tested it,and left. We liked it enough to discuss terms the day after and that's where the fun started. We had simple needs. Tell us the car price + tax, fees and registration. That's it we didn't want a warranty or many of the other add ons that they try to foist on you. They made an offer, we declined as it was above our stated max of 10k out the door max.
Forward a day and a call from James called wanted us to consider it again at what they called the auction price. (Claimed car was a week away from being auctioned) This sounded better so we found sitter for the kid, drive down and ask for the new price. It was $200 less than previously but still above $10k, and that was that. They had taken up yet another night and this offer just plain sucked. They could have told us on the phone but no they think it's clever to waste people's money acting like a paranoid secret squirrel on a meth bender.
The usual what could we do to guarantee you'd buy it discussion occurred? Easy 8k out the door, that's a pretty low offer,insulting? Maybe but hey once you take the piss with an offer that failed to meet our limit and lose us a few hours of spare time then I get pissy. They didn't even counter, just said no way, can't even get close and the poor dealer's story of how much they were in for that car etc came out. I really thought they would break out some violins.
Next day call about how the night guy mustn't have been informed of the "auction price" offer and really they would let us get it for 9200 out the door Yay:) Erin went down on her own to fill out the paperwork.
( Sidebar) I have really good credit ( there's a reason Scrooge McDuck is Scottish after all) my partner less so, ok it's poor. That's ok we expected to pay dearly for this , her first car, but 20% is just plain awful. Hell when I was new to this country I got a lower rate on a new VW bug.)
They came back over 20% and I suggested she not do this without talking first or seeing if my bank would be a better bet. After she spent more hours at VW Camelback they wanted to run the numbers with me and her ( they still sucked being a full 12% over the number my bank qualified me for today) but in the meantime they told her she no longer qualified at 20% , that it would have to be co signed BUT if we added an extended warranty onto it, they could call in a special favor and they could see about it. That's when we walked for the last time. I could have bought the car, cash but that defeats the rebuilding credit goal. Simply didn't trust them. I think the withholding of credit unless you get to the figure by adding warranties is problematic and coercive in a manner that I'd consider unethical given a prior indication, the reason we were even back in the dealers , that she'd been approved. We received a call saying "they are sorry we misunderstood" some apology, we understand that you get so used to BS that you can't stop doing it even if you want to.
Ended the day at Superstition Honda and bought a used Civic so HA we were serious you jack offs!
The good stuff.The sales guy, (Chigago) Joe was great, personable and the process of showing us suitable cars, getting a decent test drive rather than the 3 rights and your back at the dealers was all pretty happy. I don't know if you can split out the role of the sales people from the finance office but I'd hate to think they are innocent and losing sales because of the F ing I people:) -
Review from Dave B.
8/27/2008
I almost bought a new VW Rabbit (2009) from these guys. We lucked out and got a 100% NON sleazy sales person but sadly she wasn't around (and didn't return my emails) at the time I was willing to "pull the trigger" and I went else where.
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Review from Fred M.
Phoenix, AZ
6/3/2008
This used to be THE place to go for great service while buying a car. I've purchased a few vehicles here and it was always a pleasure. Mark Exposito and Cory Epperson always went out of their way to make sure problems were solved in a timely manner. Well, I understand the Eppersons parted ways and Mark Exposito can only do so much on his own. Most of the sales people are young kids, and I routinely have talked circles around them about the cars they are trying to sell. My last two purchases I really honestly wanted them to be here, honestly, but the lack of knowledge, follow up, or expertise have me vowing to never return. They blew up what was one of the most honest friendly and helpful car dealers I'd ever been to.
Listed in: Cars!
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Review from Steve D.
Phoenix, AZ
6/7/2010
It's a great dealership for car repairs. I can't vouch for the sales people or anything else but the service techs. I recommend talking to Michael and Alex and call their cell numbers to get a hold of them. They'll service you as best as they can.
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Review from Darlene T.
Phoenix, AZ
10/20/2009
I have an mk4 gtik 1.8t. I took my car there to have a rattle in the suspension fixed. They found a bunch of other stuff wrong with my car which sucked... But they where all legitimate problems. The funniest part is the repairs that where being done where cause by a poor mechanic at one the of the east valley's VW "tuning shops". The high prices suck, but I got a loaner car and I only had to take it there once and it was fixed. I've become so used to running back and forth everytime I have something done to my car I thought it was normal. They did good work, they offer loaner cars, and they fixed it the first time. I've also had good experiences with the parts department.
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Review from t k.
San Francisco, CA
1/13/2008
Service was OK, I guess, but bad communication.
Brake indicator went on, and had it serviced almost right away, but away from home. They said they had to replace the rotors too, and I was skeptical, so I said, go ahead but I want the parts.
They gave me no explanation on the mechanics notes, nor later, why the rotors and pads had worn so oddly that the rotors had to be replace so soon after the brake pad indicator hit.
Bottom line- I don't know if I was a sucker or if they just didn't explain it well. -
Review from Chad B.
Philadelphia, PA
3/18/2010
I'm shocked to be giving a good review but here goes. Took my car in without an appointment to get the headlight repaired. They ended up saying the car had all sorts of problems and need to keep it for the weekend. They gave me a loaner (all thought it was a Beetle - yuck) and sent me on my way. I was very worried that i was looking at $1500+. They called me on Monday and said it was done. I was worried since htye had not called me to give a quote, but guess what. 9 things repaired including a nail in my tire.....for FREE!!!!!!
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Review from Seth L.
Tucson, AZ
11/8/2010
I went in to buy a car. The salesman was friendly and helpful (maybe not too knowledgeable about the cars though). After testing a golf and mentioning that I was also interested in a GTI, he told me "we can get you a GTI for the same price as a Golf" this sounded great and kept me at the dealer for a while. After several rounds of negotiating, the price they wanted was still several thousand over the price of a golf and I had to walk out. I don't mind that they were not able to get me a car, but why lie about a price to keep me in the store. I find it unacceptable and will not do business with them again, I will buy a VW elsewhere.
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Review from Halley S.
Phoenix, AZ
8/30/2010
I am basing my review on the service department at Camelback VW. I actually did lease my 2008 Volkswagen Jetta from this dealership in 2008 and have taken my car here for all of its service appointments. I did purchase a service contract which was great to have for the first 3+ years but now that it has run out I was worried about how much I would have to pay for service visits. Thus far I am very pleased with Camelback VW... just recently I had to have my car towed there because it started overheating all the sudden. When I called to make a appointment I was planning on using AAA to tow it but my service adviser said that I still qualify for VW roadside assistance and had someone out to my work within the hour to pick up my car. The next morning I called to check on my car and it was already fixed under warranty. It was a worry free experience for me and I greatly appreciate it. Since my service contract ran out I have taken it there previous to this visit for a 45,000 mile service and they fixed my daytime running lamp, oil change + tire rotation for free because they wanted to be as close to the estimate that they stated on the phone. I really appreciate that also. It seems over the last couple years they have really focused on customer satisfaction... every time I go there they ask me to fill out the survey that is emailed to me because they are looking for a perfect score and they want to ensure they get that from you. Another plus is this service department is open extremely late!
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Review from Susie k.
Phoenix, AZ
8/20/2010
The service department at Camelback VW is truly outstanding! Michael Miller has been our service advisor for quite some time. He is knowledgable, professional AND hardworking! No matter how busy the service dept is, he always makes me feel like my car is the most important car in the world!! I've had 5 VW's and all five have been serviced here so I've seen them grow & go through lots of changes... mostly good. all of the advisors are good, but if you can ask for Mike, you won't be disappointed!!
