Burnsville Motors Sales & Service

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Don't buy from here, they sold us a car with the engine light on. JT said it was because they changed the battery and to give it a couple weeks. If it didn't turn off to bring it in. We didn't feel comfortable driving it so I went to O'Reillys and I used the diagnostic computer.The issues it brought with JT, this man talked to my husband in a way that you should never talk to a customer. He was so disgusting, I couldn't believe it. This man knew what the issue was and made sure people didn't tell us. In the end we ended up paying $565 dollars on a car that already had it on and sold it like that. It makes me so angry that we still had to pay for it.

No compres aquí, nos vendieron un coche con la luz del motor encendida. JT dijo que fue porque cambiaron la batería y le dieron un par de semanas. Si no se apagara para traerlo. No nos sentimos cómodos conduciéndolo, así que fui a O'Reillys y usé la computadora de diagnóstico. Los problemas que trajo con JT, este hombre le habló a mi marido de una manera que nunca deberías hablar con un cliente. Era tan horrible que no me lo podía creer. Este hombre sabía cuál era el problema y se aseguró de que los trabajadores no nos lo dijera. Al final terminamos pagando 565 dólares por un coche que ya lo tenía una luz ya encendida y que yo no cause y lo vendieron así. Me molesta tanto que todavía tuvimos que pagar por ello.

Very inattentive. Spent 5+ hours to be told that my file was moved in line by another salesman. Credit wasn't run until LATE Monday though I was told it would be taken care of first thing
Couldn't get me the rate I signed for. Bought and paid for full coverage insurance bc they required it. Out $250 for no reason and had to wait over 36 hours to find out they couldn't do the deal as promised. Waste of time and stress.

Shady people don't buy cars here. Sold me a third party warranty to cover nothing. Only drove the car for 2 thousand miles and claiming it's my fault for not check oil when my check engine light and oil light didnt even turn on. And yet still can't tell me what cause it to lose so much oil and blame that it was my catalytic converter. The car only had 50 thousand miles on it and lost so much oil. Now the new tech manager I quote "at his fix rate price he can get my car fix for 10k" to get it fix and for me to get a new use motor with 40 thousand miles for 10k. When I quote for less than that elsewhere for less than that. I don't really care if you guys are changing management in your business at least show some decently for all the people that bought cars from guys. Thanks for nothing.

UPDATE!!

Initially had rated them 1 star when i thought they were not willing to work with me on a Pilot I bought that had warning lights on the next day. When the owner, Jordan, got back to me after the 4th of July week, we worked out an acceptable solution to my problem. To me this marks a good business. It is east to earn 5 stars when the car sold has no issues, it is harder to do when the business makes an attempt fix it.

I appreciate the willingness to figure out a solutions, and the communication between JT and Jordan was very good either by call or text.

Jordan's desire to make sure that I was satisfied is the reason I will consider them again in the future.

My experience with JT, Joey and the entire staff working together made my car buying and urgency of my situation easy and stress free. They truly work as a team and I couldn't be happier that I was able to work with such a good team! My new car itself has proven its worth for safety and performance.
Thank you!!!

My rating is no stars.
The vehicle they were trying to sell us needed over 6 thousand dollars in repairs per our mechanic. The dealership manager said there's no way he was going to put that kind of money into a vehicle he's selling.
The car was actually dangerous to be on the road. He was rude and condescending and basically told us we cost him money and there was nothing more he could do for us. I really hope that someone doesn't buy this vehicle because it is very unsafe and unless you're coming in with a 6 figure income, they can't help you

Really thought the place was good but quickly found out that it was all about money. They have little to no care about you as a car buyer. Communication was horrible and I really regret going here in the first place. Hope everyone can receive better service because mine was good awful.

These guys totally changed my view of car salesmen! They were genuine and didn't try to push me into anything I didn't need. Really trustworthy, transparent, and have your best interest in mind. Thanks for the great service!

If I could I would give them a minus 2. Told us car was there, got there "so sorry, the windshield got a rock and is being repaired". Made an appt with us to be sure it was there. They Verified the appt over the phone same day as appt. we arrived. They have us do a test drive, we wanted the car, walking in to write it up was told that it was sold. Other people had been doing paperwork when we walked in so it seems they told someone else "if you get here soon (before OUR appt) the car is available". The windshield still cracked so "getting repaired" is a lie. No call no "other people got here first"and telling other people to "hurry and get there" instead of calling me (I could have been there earlier). Got told a sob story of someone who totaled their car needed a car. I pointed to my 19 yo daughter having been in an accident and said "same". We took the time to go there 2x and they sold the car out from under us. Then, bait and switch "how about this crappy car instead". Don't go there.

Purchased two cars from here. They treat you like family! They'll definitely work with you and give you the most respect. I always refer my friends and family here!