Budget Truck Rental

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• Budget Truck Rental

  Review from Lorri Lee L.

  

  • 146 friends
  • 20 reviews

  • Lorri Lee L.

  Redwood City, CA

  

  4/20/2011 1 photo 3 Check-ins Here

  this was the most disgusting POS vehicle I have ever driven.  this wasn't a typical budget rent-a-truck truck.  apparently this location is owned by Peninsula Truck Rental and that was the logo on the truck they rented to me.  luckily, I have a commercial driver's license and some experience driving large vehicles (trucks, busses, etc) because if I didn't I would've been in trouble.  this was a truck-driver's truck (if you know what I mean).  I couldn't drive more than 25mph without it shaking + shimmying.  the cab was disgustingly dirty and smelled of cigarette smoke and (quite possibly) bodily fluids.  the box of the truck was even worse, as though homeless people had taken up residence in it.  it was filled with dirt and debris.  if I hadn't been on a tight schedule I never would've taken it.  ick!  even after a shower I still feel dirty.  oh, and the kicker is that I was charged twice as much as I was quoted on the telephone.  
  
  stay away.  stay far, far away from Peninsula Truck Rental (a supposed Budget Truck Rental affiliate).
  
  edit:  4/21/11 -- okay, not only did they give me a receipt for $69 for a $39 rental, but they hit my account for $350 (deposit?) plus $79 for the rental.  bogus, bogus company.

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  Comment from Gabriel S. of Budget Truck Rental 3/15/2012    « Hide

  

  Our company has been in  business for more than 20 years,… More »

  Our company has been in  business for more than 20 years, our clientele has been very happy and appreciative with our services. Our mission is:  To perform for our customers the highest level of quality truck rental services at fair and market competitive prices. To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
  
  All of our vehicles go through vigorous cleaning process each time they are return from rental. And after they've been inspected by our quality control crew, they are placed back onto rental lot to be rented out again. However in the rare cases we may have missed couple of dominoes that got stuck between box panel that doesn't mean we are careless about our cleaning process. Inside of the vehicles as well as the cargo bay of the vehicles are vacuumed and washed carefully by our dedicated cleanup crew.
  
  In regards to credit card authorization, our company policy is "for each rental agreement we place a $350.00 hold on the renter's credit card to prevent monetary loss to our company" this is the standard procedure in the industry and explained to renter upfront. As soon as the vehicle has been returned back to us and the rental agreement is satisfied hold is lifted automatically. However some credit card companies may hold the amount longer, which we have no control over and that is an issue between credit card company and the card holder.

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• Budget Truck Rental

  Review from Jessica H.

  

  • 0 friends
  • 11 reviews

  • Jessica H.

  Woodside, CA

  

  1/19/2011

  We reserved a moving truck on Saturday, but when we arrived the shop was completely closed.  We waited for 30 minutes, and we asked a neighboring business why the shop was closed.  He tried calling the cell phone of the owner for emergencies as well as the office.  No one answered.  We then called Budget, but we were transferred 3 times and placed on hold for several minutes.  We finally went to UHaul.

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