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Budget Truck Rental
2 reviews for Budget Truck Rental
2 reviews in English
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Review from tina l.
Oakland, CA
10/29/2008
Me and my bf had the worst experience here .
1) We got confirmation that our truck rental is available at that location at that specific day. What happens.... went there to pick up our rental truck and was told that there wasn't any truck available . We than ask them when will the next one be available and his answer to us was " I don't know". With no choice, we had to take the van that was available.
2) We were told to be there at 7:30 to turn in the truck otherwise we were gonna be charge an extra day. We got there WAY before 7:30 and it turn out they aren't even open until 8:00! WHAT THE HELL!
3) We fill up the gas tank as mention on the contract but for some reason the needle does not go to (F) even when the tank was full. Went to another gas station to fill up again assuming that there was something wrong with that gas pump but same result..
4) Mentioned to the guy at the front counter and he said that was a command problem on their trucks and vans. Instead of letting us go , he was gonna charge us stating that we did not fill up the tank as mention on the contract. WE DID FILLED UP. Why was he trying to charge us when he KNEW that was THEIR problem? We as customers already fulfill our duty. At the end, our contract with them ended up not being closed because we refuse to pay for another full load of gas. That guy said he was gonna have a mechanic come and check on the van and told us to call back.
5) Called back the next day and all we got was ATTITUDE from him. He said exact words or at least close to what he said to us" DO U NOT UNDERSTAND ENGLISH OR SOMETHING... I ALREADY TOLD U WHAT WILL HAPPEN OK.. I DON'T WANNA HAVE ANY CONVERSATION WITH U" and than he hang up. We called back again and he HANG UP on us. HELLO,,, he was the one that told us to call back .
6)Than we called the BUDGET customer service and told them the whole story and the CSR told us that she will notify the district manager regarding this and also call that place to get the whole story.She also mention that the district manager will call up to give us an update... of course, no phone call for days.
7) Finally, my bf checked his credit card charge and realize that BUDGET already charge him for the van. It was only a few dollars more than what was told before.Even though it was a few dollars more than expected but we were glad that this nightmare was finally over and that we didn't get charge for the EXTRA load of gas.
Last words: DO not go there, those ppl will try everything they can to rip u off. We were lucky to not get rip off cuz we stand up for ourselves. Just imagine how many ppl they had rip off in the past. Don't be one of them.
If this is your only option, make sure that the truck / van is filled up all the way pass(F). If not, make sure you have one of those people that works there to see it and write a statement clearly stating it as well so that you won't get into the mess that we did.
AVOID THIS PLACE AND GO SOMEWHERE ELSE IF POSSIBLE !!! -
Review from Tina O.
San Carlos, CA
10/4/2010
This place is a RIP OFF! Do not rent from this place! They quote u 1 price and then after they get your cc# they change the rates and add on to the mileage! Mgr Vivek (not sure of spelling) but he is the nastiest person I have ever encountered in the "customer service" industry. DO NOT rent from this place! There are other places that must have better service. Hell, I rent u my car! Just don't go there! U have been warned
