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Budget Truck Rental
Category: Hotels & Travel Car Rental Car Rental [Edit]
18620 Woodfield RdGaithersburg, MD 20879
(301) 355-6655
2 reviews for Budget Truck Rental
2 reviews in English
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Review from Deb C.
Gaithersburg, MD
12/28/2011
I rented a standard car here for a recent trip and the manager (who may have been referred to in Gem's review) was just amazingly polite and helpful. He took extra time to arrange things for us, and left us with an excellent impression of Budget. We will definitely rent cars here in the future, and trucks as well when we need them!
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Review from Gem S.
Arlington, VA
12/29/2009
I was moving in Arlington, Virginia and had scheduled to pick up a truck at a different Budget truck rental (within walking distance from the apartment I was moving from) on Sunday morning.
I made the reservation two weeks early, and had re-confirmed it a few days before. But less than 24 hours before I'm scheduled to pick up my truck, I get a call telling me that "we won't have your truck, call the main customer service number and get them to send you to a location where there is a vehicle for you". Well that sucks. Budget supposedly charges you $50 if you cancel your reservation without giving them 48 hours notice, but it's apparently OK for them to make changes at the last minute?
Well, that's not good, I've got movers coming! So I call Budget, and they apologize for the inconvenience. Then they reschedule me to a different location. No longer walking distance, but I can take a taxi or a bus, no big deal. To make sure, though, I call the new location. "Sorry, honey", the lady there says to me, "we won't have any trucks either. You have to call them back." So I call the number back, and this same scenario played out three times more! The people at all the other places (in D.C. and in Silver Springs) don't even want to try to help me, they just want me to get off the phone as fast as possible. I'm so angry I'm shaking.
Then the Silver Springs person puts me through to this Gaithersburg location on Woodfield Rd, and I talk to Million Gebreab who is the Operator there. Million is the first person at Budget who seems genuinely interested in helping me. He tells me he has trucks available, and not to worry. Call him on Sunday morning, and he'll have one set aside for me. I call him on Sunday, and all is well. I drive up there - not walking distance like I planned, now it's 35 miles to drive! - and Million gets me hooked up (at a lower rate than I expected even). He finds me a parking spot for my car nearby, and there it stands safely until I return the truck the next day.
Million was the only person at Budget who was actually HELPFUL, rather than offering platitudes of being "sorry for the inconvenience". I'm taking one star off only because it's a Budget truck rental, and I sure as heck won't be using that company again...
