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Budget Self Storage
Category: Local Services Self Storage Self Storage [Edit]
3445 Collins AveRichmond, CA 94806
(510) 237-7283
Announcement
1/2 Off Your First 2 Months! Free Move-In Truck credit. Free Lock. Free 25-piece Toolkit. Free Reservations. (*Ask manager for details)
Announced 4 days ago- Hours:
Mon-Sun 9 am - 6 pm
- Accepts Credit Cards:
- Yes
9 reviews for Budget Self Storage
9 reviews in English
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Review from Goldie W.
Berkeley, CA
5/2/2011
I used their service for about 3 months while I was in between apartments.
I opted for their facility over closer ones just because it was cheapest (1st month was a buck). I was REALLY pleased with the service during the sign-up process+things went really well while I had my crap there. I liked that I was able to pay online. Big plus. Clean facility, well lit, easy access.
Turns out that I paid a month in advance somehow. Cool! I get money back. There's the standard 4-6 week waiting period for any company to give you YOUR money back. Fine. I'll deal. However, between my contact info being filled out on my initial application and it being entered in their system, the wrong address was input in the computer wrong. That'd be ok if I weren't expecting money back. I gave my correct forwarding address while turning in my keys, but I've called a few times to verify that they have my correct address and to see when I'd be getting my money back. I keep getting very ambiguous answers. "If you gave us the correct address when you left, corporate will forward it their." "I can't tell you when the check was mailed out." I've asked for billing info in their corporate office+they won't give it up. So, I'll have to wait 6 weeks to see if they actually corrected my address.
On a separate note: DO NOT USE GOOGLE MAPS/MAPQUEST TO GET HERE. YOU WILL GET LOST!
I really like the storage facility as a storage facility. Wish I could get an answer on where my money is. Be sure to check all paper work+verify your address on their online system when using their service.
******** FOLLOW-UP *********
Was contacted by higher-ups after my review. The power of the web! He called me to straighten things out. Turns out there was an accounting glitch+I'm not actually getting a credit back. More importantly, he was receptive of my suggestions on how the situation was being handled with me+the local office. Really appreciate it+appreciate this company+will continue to recommend them. 5-star upgrade! -
Review from Malory V.
Carolina, PR
Updated - 8/23/2011
Okay, got all of my bedroom stuff in the 4x6 space this weekend - two days after I initially told them I would be there. But my place was still reserved and they were still REALLY nice. Seriously, of all businesses I've interacted with, the customer service is the most kind and accommodating. And that's basically because the manager, Janae Mitchell, takes care of everything there. I got the Yelp special that's advertised on here so it's a really good deal too. With the $8-a-month insurance, I'm paying $37 a month for the next four months. That's like crazy better than anything else I looked into.
1 Previous Review: Show all »
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7/7/2011
Okay, I haven't even moved my stuff in yet, but I'm so happy I found this place and this rate! I… Read more »
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Review from Angela m.
Oakland, CA
10/24/2011
I took advantage of the yelp deal and only paid $21 a month for their smallest space which turned out to provide more than enough room. The place is located in a very secluded industrial area and is properly secured. Management lives on site and the grounds are very clean. I'm incredibly satisfied and would use them again and recommend them.
Opening account was very easy--I called the day before I needed to move out all of my stuff and there were 2 spots available. The manager at the front desk was very throrough--you get a long spiel, you choose the date you want to make your payment on, you get a lock, she takes you to the storage spot, and she gives you a package of paperwork explaining all the rules in case you forget what she said (like cancellation of the account irequires a 15 day notice). Pay attention to the hours that they operate and when you're able to access your stuff.I never accessed my stuff until I closed my account (gave all my stuff to my sisters), but I think (and I could be mistaken) that you can only get in and out up until 8PM and if you get locked in, theres a fee they charge to get you out.
I like that I could pay online. I liked the rock bottom rates (even before th discounts) and the incredible service. HIGHLY RECOMMENDED! -
Review from Blue R.
San Francisco, CA
2/27/2011
so far, so great!
this is the best deal in the whole Bay Area. I dare you to beat it, or their level of service.
I spoke with Andrew (who unfortunately for you, and Budget Self Storage, is leaving for a new opportunity), who gave me clear information, a great deal, and let me know that he'd be there when I pulled in to walk me through the paperwork, etc.
After a little golf cart tour of the units, I picked one that was clean & the right size for my needs. Their current deal for an 8x15' unit includes: a free lock, 5 moving boxes, a credit for the cost of your moving van, and 1/2 off your unit for 4 months.
An 8x15' unit is costing me $62/month. My U-Haul cost about $115 (they only credit the cost of the van, not gas or taxes). Still, this means my first month is free, and my second month is only about a third of that. I pay month-to-month, and can bail out whenever I want (give 15 days notice - but no contracts). You don't have to stay 4 months just to get this deal.
I got an inexpensive insurance deal for an additional $12/month. It covers $3,000 worth of stuff no matter what happens. A lightning bolt could hit the unit, and I'd get paid. Not sure regular renter's insurance covers on this level (includes earthquake!) Varying levels of coverage are available.
A very friendly U-Haul center is a couple miles away on 23rd St., so moving and getting the rebate on the van is pretty easy. This location is central to most of the Bay Area, and feels very safe.
I'm not sure why you'd want to pay $300 for the same amount of space in San Francisco, but if you do, go for it. Any buy me a pony while you're at it. -
Review from jennifer M.
Oakland, CA
4/6/2010
After taking a hiatus from Berkeley over the summer, I needed an inexpensive place to store my stuff- so I looked online and found Budget Self Storage in Richmond. Although it wasn't exactly where I live in Berkeley, it proved worth the drive. Great price for a clean storage unit, the best in the bay! And super helpful/friendly staff. It appeared very secure, with cameras everywhere and electronically controlled gate.
They even gave me free boxes for my summer move! They come highly recommended in my book!!!!! -
Review from Eric B.
Yosemite National Park, CA
9/9/2010
This is the best sotrage deal in Richmond! And the managers are really friendly and helpful. The place is in a very safe area, but on top of that they have many security features, like cameras everywhere, a code to get in the gate, and infrared beams around the entire property. It is very clean and run very professionally. And they give you all kinds of free stuff when you rent from them (free lock, tool kit, boxes, truck credit to move your stuff in). I was able to just drive my car right up next to the unit with a big roll up door, and unload everything directly in. No carts needed, no stairs, no elevators!! Super easy!
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Review from Joshua R.
San Francisco, CA
6/8/2010
As a college student, I've used many storage facilities over the years. Budget Self Storage blew them all away. Not only are the manager and staff incredibly friendly, but the free stuff is super useful. The prices are unbeatable and the location is incredibly secure. There have been technical problems with the door and/or the comm system every time I've gone to pick up stuff (hence 4 not five stars), but honestly by the time I leave I'm so satisfied that I pretty much forget any minor inconveniences that have occurred. Use them. Always.
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Review from anya F.
Mill Valley, CA
9/20/2010
This is probably the best storage in the east bay, the prices are great, the customer service is awesome. Deborah at the front desk was very friendly and helpful with all of our questions. They currently have a special which is also awesome. This is a safe location, and we'll be very comfortable storing our things there until we purchase a home in the area. We have nothing but good things to say about this place.
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Review from Judy R.
Oakland, CA
8/10/2009
We used Budget Self Storage to store all of our worldly possessions, including our Toyota Rav4, when we spent a year abroad (we are academics). The staff there was extraordinarily helpful. They gave us tips for packing and storing that helped protect all of our items. We rented a Uhaul from them and that worked out perfectly. The facility is very well managed and the people are great. Highly recommended!
