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Budget Rent A Car
Category: Hotels & Travel Car Rental Car Rental [Edit]
14-5533 Kelowna AirportKelowna, BC V1V 1S1
(250) 491-7368
2 reviews for Budget Rent A Car
2 reviews in English
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Review from Teena D.
3/22/2011
I rented a car from the Kelowna airport location on Sunday and I returned it today.
The car I was given was a hybrid. Huh? The fella at the desk was very helpful in spending the time with me to tell me how it works. It turned out to be a very cool car!
When I returned the car today, the guy (a different one) was extremely friendly in checking me in. -
Review from Tod M.
Vancouver, BC
9/30/2011 2 photos
Honestly, if you're going to run a car rental place that offers a GPS system, you should probably try taking one out on the road yourself to see if it actually works.
Three times (!), Budget's GPS tried to direct me down dirt roads -- roads which paralleled the main highway (which, of course, I should have been on). In one case, I drove for five minutes along a dirt road convinced it knew where it was going. (I don't live in the area so I certainly didn't know the right route to the resort I was going to. That's why I got a GPS!) That particular sojourn ended, literally, in a dead-end.
Getting the car and returning it seemed to be an unusually long process. Checking the car out, in particular, took forever. I have bought companies whose contracts had less places to sign, initial, and place a thumbprint of your own blood.
I had the car for about 24 hours. The guy told me it would be $19.99 plus $6.99 for their "top-up" insurance in case my Gold credit card wouldn't cover anything. (I thought that was the point of those cards!) Whatever. So I figured I'd be paying about $32 or so.
Only when I checked in did I discover that the fee would be for two full days (even though I was close to a 24-hour window) for both the rental and the extra insurance. So it ended up costing me double what I had expected.
I supposed someone who rents cars all the time would have known that, but I don't. I assume when people say "That's going to be $6.99," that that's the price I'll pay. If it's going to be "per day," don't you think they should tell you that?
There was nobody at the return spot outside so I went in to return it -- friendly young woman helped me, took the GPS fee off, and gave me an additional 10% off, so that was a nice touch. And, like the check-out of the car, this process seemed unnaturally long. Apparently "the system" kept booting her out as she was trying to process the discount.
Best part: One of their employees, Jonathan, wears a nametag which proudly says "Working Here for 3 Years!" It's proudly stamped into his nametag. I guess turnover is pretty high if you're celebrating three years!
