Budget Laguardia Airport Car Rentals

Terrible customer service. Fast break wasn't ready upon arrival. Employees were EXTREMELY rude upon pick up and return of the car. Overall, the worst experience I've ever had renting a car.

Great place to rent from price wise. The management team has done a good job making the pick up process more efficient.

Beware of renting from Budget when flying out of LaGuardia!
Unlike other car rentals I've experienced, Budget does not open until 6:00 am and does not provide a shuttle to airport until that time, leaving you at their mercy and arriving at the airport behind schedule.
Additionally, there is no clear direction when returning the rental.
I won't rent from them again.

Oh no! What the heck is going on here!? I have rented vehicles around the country for work and personal and this was like I was in a Seinfeld episode. Surreal. Reserved thru Costco travel as usual. Arrived with my daughter at 12:05pm and left at 1:30pm with only 8 people in front of me. So what did I experience?

3 staff overworked. They tried their best. Then in the middle of the rush, with around 25 people in line, one staff left and never came back.

No separate line for the express rental. These renters were called up in front of people waiting for up to an hour causing many angry comments and arguments

Renters that didn't have documents or license or credit card info ready. Then demanding different cars once they saw theirs and going to front of line.

Double booking same car to two different renters, again both coming back to front of line and delaying other renters

Cars that were not clean, smelled, and one renter came back saying the tire had a bubble in the side wall

Staff should have announced to renters in line to use app to pre enter license and credit card info to speed up process.

This location needs a manager. The Manager on Duty sign had no name! No leadership. Not enough staff to clean and turn around vehicles quickly.

Oh my. What a horrible experience

Worst experience renting a car ever. Got to Budget from La Guardia via shuttle (no problems). Got in line only to hear from other customers that the wait is 1 1/2 hour. Everyone in line had either reservations or Fast Break. Finally got to, sadly, the slowest clerk, he took a minimum of another 30 minutes to process the paperwork. Directed to go to the space number. Wrong space. Go back into office. Assigned another car and went to the space. Wrong car. Back to the office. They ended up giving us a Toyota RAV4.

The best part was returning the car. Simple and easy.

The worst run rental car place I have been to in a long time. I travel around the country for work. The shuttle did not arrive for 30 minutes. Multiple people (including myself) did not have our fast break paperwork ready, so we all had to wait in line behind 20 people to get our car. It took us an hour and a half to get through the line. And then we had to wait another hour for our car to show up. Even though there were plenty of cars on the lot, they had to bring us one so we had to wait for it. Every single person in line was frustrated. There were 3 people working the desk. Took us a total of 3 HOURS to get our car. Rent from somewhere else in La Guardia! DO NOT RENT FROM BUDGET!!! Save yourself A LOT of time and frustration!!

Absolutely one of the worst experiences ever. 1 solitary person working the line, renters who seem to have never rented a car before and each couple requires 15 minutes of coaching about the add ons they should buy. Abysmal customer service, like renting something from the DMV

I have no words for how slow the service here is. If you have 2 hours to waste waiting in a line (rain or shine) this is the place to go! Walking to your destination is probably a better option. Literally choose anywhere else to rent a car.

the people were nice BUT the customer service is trash. When I returned my car, I dropped it off in the dropbox because it was Christmas and there were no workers to be found. Budget charged me a full extra day and changed the cost of the total for the week. When I explained I returned the car on time, they only respond "well thats what happens when you use the dropbox." (which isn't posted anywhere). Have had to call multiple times for them to try to take off the charge, and instead they owe me free rentals for the future :/
My total Went from what was supposed to be $284 to $573. Never renting from them again.

There is a long ass line. Nobody cares if you reserved your car three weeks ago and spent hundreds of dollars, you're gonna wait! And if you gotta pee, you better hold it because the bathroom smells like pure sh@#!, whenever you flush the sewer water bubbles up from the floor!!! Aaaahhhh!! Hell on earth!!

One of the worst car rental companies. Only thing that went smooth was the shuttle bus to and from the airport. Once we arrived at the location there was a line wrapped around the building. It took me 2 hours to pick up a rental car I rented via online even though I had fast break. Once I got the vehicle it was extremely dirty and had little to no brakes. I decided to go back inside and request another car. The second car was okay mechanically but was never cleaned from the prior renter. It even had the renter's agreement inside from the previous renter. Never again would I used Budget.