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Brunswick Zone
Categories: Active Life Bowling Event Planning & Services Party & Event Planning Bowling, Party & Event Planning [Edit]
17210 N 59th AvenueGlendale, AZ 85308
(602) 978-1777
- Accepts Credit Cards:
- Yes
- Good for Kids:
- Yes
13 reviews for Brunswick Zone
13 reviews in English
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Review from Eli H.
Peoria, AZ
1/3/2012 1 Check-in Here
I have only been here a few times now but it is the closest bowling alley to my home and I have kids so there you go. I never had a problem here and my kids like bowling and the game zone which all cost me a pretty penny but this is a business. Soda here is almost as much as the movie theater and the food isn't all that good but that is not why you come here. I will go back when the kids ask and I am grateful to have a nice clean location for bowling near my home.
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Review from Michelle W.
Los Angeles, CA
4/17/2012
I like bowling... too bad this place has the worst customer service ever! The guy at the cashier was rude rude rude!! If you're going to take my money, at least put on a fake smile and don't yell at my friends...
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Review from Carmen G.
Phoenix, AZ
6/20/2011
Do I have to give it a 1 star?
Don't be fooled by the fancy remodeling. Everyone that works here, EVERYONE, is a trashy douche. Do not expect to be treated like a human being by ANY of the employees, including management. Every time I'm here, I have issues with them and their attitude. I will never ever go here again and I will disown all my friends who do. If you are thinking of going here, please contact me and I swear I will give you $5 if you re-think it. Or I will go with you- but not to bowl... To vandalize and terrorize. I hate Brunswick. -
Review from Erin H.
Peoria, AZ
5/1/2011
I'd like to start out that I've been to this Brunswick many times, starting when I was 11 or 12, and that I've gone to the cosmic bowling (nightclub themed bowlong from 11pm-2am) several times as an adult. Tonight was the worst experience I've ever had there. I apologize for the long review, but I believe that everyone who wants or likes to bowl there should consider what happened to me before spending their money here.
We arrived as a group of 5, and my brother and I bought two bowling passes for $33. Then we purchased another $10 worth of arcade tokens. By the time we decided to join our friends, it was 1am, so we had a good hour to go. We waited for our friends to finish their game and began ours at 1:20.
Exactly one frame into the game, the rake mechanism began to malfunction; it went up and down, sweeping under the pins, about 5 times in a row. We pressed the reset button and nothing happened. Then we stood there for about a solid minute; I told my group that if it happened again, we would go get an employee.
Nothing happened; the problem appeared to fix itself, so my brother bowled. RIGHT as he let go, the rake began to go down and his ball tapped it and then went into the gutter. I'd like to clarify here that he did not intentionally try to hit the rake, nor was he throwing his ball at the speed of sound.
The rake stayed down, so we used the intercom feature to talk to the woman at the front desk. She hung up on my friend after about 10 seconds of talking. When I went up to explain the problem, I was polite and firm about what had happened. I was confused at how rude she had become since the last time I had interacted with her; previously she had been friendly to me. She told us she shut down our lane because we had hit the rake. I told her we didn't try to hit the rake, and that the machine came down unexpectedly during a bowl.
She told us we should have come and gotten her the first time the rake was malfunctioning; I said that the problem had appeared to correct itself and had stopped. She told us she didn't care, that the lane would stay shut. I said this was fine, I just wanted my money back. At that point she went to get her manager, an older man with gray hair dressed in a polo shirt and slacks (I didn't catch his name).
He listened to my story for about 2 minutes and then told me they didn't give refunds and he wouldn't open up a new lane because they closed in five minutes. I told him that yes, NOW they were about to close, but when the problem occured we had 40 minutes left to get our money's worth. I said that the problem with the machine was not due to something I DID or DID NOT do, that this was clearly Brunswick's problem.
At that point he put his hand up in my face and walked away without saying a word. I was shocked at the level of rudeness and unprofessional behavior I encountered here tonight. The manager essentially told me that though HIS machine malfunctioned, it was still our fault and we shouldn't get our money back. I spent $43 (the other three people in our party spent $16 each, in addition to food and drinks), was a polite and respectful customer all evening, and ended up being treated like trash. I will never go back to this bowling alley again, and you shouldn't either. -
Review from Ameerah A.
Glendale, AZ
7/4/2009 1 Check-in Here
Now, I always had an issue with renting shoes at places like this, but I did it today, to partake in the huge family-friend gathering we had today at this location. We were a pretty large party (~35 men, women, children, and men that acted like children), and took up about 10 lanes, and there wasn't any issues. Plenty of beer pitchers and buckets of bottles to go around for the men, while plenty of trash talking took place as well. I was very surprised to see that a 7 1/2 was rather large on me. But very upset over how long it took me to find a ball that could fit my long fingers without getting stuck...
So I thought, when I first walked in the building, I smelled that old bowling alley or skating rink smell, but it either was a figment of my imagination or I just got use to it as time went on. Because this place was surprisingly clean, bathrooms and all. They served food and non-alcoholic beverages too. I even saw a small arcade and a separate bar area with pool tables. I probably will be back soon, I really enjoyed my time here, even though I bowled a horrific 3 games!Listed in: Popped Cherries
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Review from Hillary C.
Peoria, AZ
5/1/2011
I've been going to this bowling alley since my family moved here in '01. It was always a nice place, but lately the experiences there have been getting worse and worse. After what happened tonight, I am never going back to this bowling alley ever again, and I hope you don't either.
Tonight me and some friends went as a group of five. We got there late, around midnight and knew we didn't have a lot of time to bowl but just wanted to have a good night. After playing one game, our lane started malfunctioning; the rake kept coming down and the lane would close over the pins and repeated this for perhaps five minutes, and so one of our friends hit the rake button. After a minute, and it hadn't repeated, he bowled. Not two seconds after he bowled, the rake came down and his ball hardly tapped it. One of our friends tried to intercom the desk and explained the problem to which the employee replied, "You hit the rake" and then hung up. So she went up to talk to the employee, who informed her our lane had been closed and would not be reopening as we had hit the rake and then walked away.
We went to talk to the manager, who didn't even look like an employee - he was an older man dressed in a polo. We explained our issue, and asked for a refund because we hadn't gotten our full money's worth as a result of their malfunctioning equipment. He promptly replied they don't do refunds and then argued with us for about two minutes before throwing his hands up and walking away from us as one of my friends was speaking.
I'd like to just say that none of us intended to do anything wrong, we had gone out to have a fun Saturday night. We thought the lane had fixed itself after we had hit the rake button; because the lane had appeared to stop malfunctioning. All of us spent about sixteen dollars a piece (not including arcade games, food and drinks) and to be so disrespected is ridiculous. Even if Brunswick didn't give out refunds, he could have made more of an attempt to help us or understand our issue, but we were disregarded, ignored, and mistreated.
I will never go back, it's definitely not worth it to be treated by employees the way our group was treated. If you can't treat customers correctly, then you don't deserve to be a manager who is supposed to solve problems, not create them. -
Review from Jamie Z.
Peoria, AZ
8/1/2011
Plain and simple... This location can be simply put as average. As far as cleanliness it is okay, food equals okay, and service equals okay as well. Kinda disappointed when we requested bumpers on the lane for our two year old son. Come to find out they can not be engaged per bowler, but for every bowler within that lane. Come on now... my husband and I don't need nor like the bumpers up. It wasn't a huge deal, considering we were only bowling for something fun for him to do.
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Review from Andy M.
Phoenix, AZ
7/29/2011 1 Check-in Here
Score! I paid $10 for enough tickets to win a tiny piece of crap kaleidascope!
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Review from Myke R.
Glendale, AZ
I'm not an expert on bowling alleys, so it seems fine to me - like 3 stars OK. I gave them another star for the clerk behind the counter who was very helpful - she pulled out coupons for us to use with our group of 15. 3 lanes for 2hrs with pizza and drinks. $40 per lane. We got in more than 2 games each and I thought it was a good deal - $120 for 15 people.
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Review from Bernice M.
Phoenix, AZ
2/2/2011
This is the worst groupon I have ever baught!!! They should tell you before you go they have League Bowling cause when they have league bowling its not open to the public. Then even after that if there is an event going on they only will have 10 lanes open so you really cant even get in to bowl. I went 3 times tring to bowl and couldnt! I now was not able to use this groupn cause it expired and they wouldnt honor it after so i lost out of my money! I will never go there again and will use the rest of my groupons and never by a groupon and will never buy one again!!!!!!!
I would like a refund for this horrible experience and will make sure everyone knows of this experience I had! -
Review from Liz L.
Phoenix, AZ
5/9/2011
Comic Bowling... DJ's...Lasers... sounds like fun don't it??? Well I thought it was going to be fun, according to their website I was picturing a dark, glow in the dark bowling alley with lasers and loud blaring music and drinking. Hmm Hmm.. Went to cosmic bowling with a group of friends. Well we get there right when comic bowling starts... They had shut down all the lanes and started a line of people to start getting everyone ready. Right away I noticed the crowd of people.. not what I was expecting...There were a lot of kids out late at night and still jumping and running around, and when I say kids I mean 3,4 and 5 year old's. Finally got our lane and I was expecting it to get really dark so we could enjoy the black lights.. Nope didn't really happen, it still stayed pretty light in the bowling alley, and the lasers sucked.. Then I started waiting for the DJ and loud music.. ummm no.. that didn't happen either... they had put on some really bad music video's that we couldn't even hear over the bowling balls rolling down, which was probably a blessing. Then we go to the bar to pick up some pitchers of beers, not any good beers on tap and the ones they had were super expensive for this dive place.. We stayed cause we paid money to play.. We left around 1:30am, and the kids were still running around like crazy, I kept thinking to myself, what the F**k are all these kids doing up at this time... I won't be going back..
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Review from Heather Y.
Phoenix, AZ
6/19/2010
Bowled here yesterday, loved it. Place was clean, and even though we went at like 1pm, they had music going and colored lights. Similar to cosmic bowling, just they still had the main lights on. Bowling balls were in good shape and well made, some of the crappy ones will hurt your fingers within a short time, but these didn't. I had a coupon, but right now they have a pretty good $15 two hour unlimited play with shoe rental and soda per person which is CHEAP for bowling. Great place for a date or for kids or friends, really anybody.
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Review from Derek L.
Phoenix, AZ
4/4/2011 6 Check-ins Here
great for the family and comic bowling is the best for all ages.!!!!
