Bruegger's Bagel Bakery

 

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Ben L.

New York, NY

8/12/2008

Imagine walking into a place (for instance, in New York City) where the coffee and bagels are served so rapidly that you barely have time to fumble for your money and get it ready before the cashier is waiting impatiently with hand outstretched.

Now, if you can imagine the exact opposite of that place, you will have an accurate impression of Bruegger's on Whitney Ave.

They have one guy busy making the breakfast sandwiches, at a pace that suggests a glacier trapped in molasses and running on very low batteries -- while three other employees wander around aimlessly with eyes glazed doing absolutely nothing -- while a line of people waits impatiently, becoming later and later for work.

This has happened to me here on three separate occasions over a period of several years, so it's not just a one-time thing.

Then there was a time that I put in an elaborate order for coffee and refreshments for an important breakfast meeting, then arrived that morning to find they had no record of the order at all, and had to keep important guests waiting for 20 minutes while they (at geriatric snail speed, of course) started from scratch to prepare the order that I'd phoned in the previous week!

There's no actual reason for this place to exist.

If you want great service and good coffee in the morning, go to the Dunkin' Donuts just up Whitney - perhaps the best in the city - or if you want gourmet-type food and drink (before 4pm) go to Judie's European bakery.

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