Utah Bouncin Bins Party Rentals - Salt Lake City

This is the best rental place I've ever dealt with, we rent a lot of Bounce houses and water slides and these guys were the best I've ever dealt with! They had our slide ready and they helped my wife when she went to pick it up. I highly recommend them!!

Worst customer service ever. They will not cancel for stormy weather even though we have used them several times in the past.. Will not go back in the future. Avoid using thus company for part needs.

I rented the 55ft obstacle course over night last weekend and it was so much fun! We had adults race for a "wedding olympics". The driver Joel called and asked if he could drop it off a couple hours earlier which I was fine with. It had 2 outlets that needed to be used and it kept going out because they were connected to the same line. Joel waited until it was finally fixed before leaving. There was chocolate melted on the unit which was the only down side. But I called the front office to let them know and they apologized for it and said they'd let management know I got a dirty unit. They were nice enough to extend it some more hours the next day. I would recommend this company for how easy going they are and working with you to meet your accommodations.

Great prices and service. We had our inflatable delivered and set up. I will rent from this company again!
Even the adults had a great time. We will rent 2 next time :)

I rented a bounce/slide combo for my daughters birthday. It was a nightmare. They only set it up with one blower and the bounce had two. It kept deflating. The bounce house wasn't the one I saw online. The bounce house they brought was old and dirty. Had holes covered with tape. The guy came out and put a second blower. After he left it kept deflating. I called after the party for a refund since the children didn't get to utilize it. The lady said the manager would get back to me, it's been over a month and I haven't received a call. I ordered a bounce house for my daughters Birthday every year however in California. I never had an horrible experience. Do not rent from these crooks. You will be disappointed.

Incredibly rude customer service lady. I did not get her name, but when she called to confirm a reservation for our company, she argued with me about the start time of the event, when it had already been scheduled and reiterated several times over the past few weeks. She was unprofessional, condescending, mean-spirited, and not efficient at doing her job whatsoever.

Overall terrible customer service skills and not worth the headache. I won't be doing business here again.

We hired Bouncin Bins after reading their website and where it states that all the inflatables are cleaned and disinfected before they bring it over and set up, which is important to us knowing our kids would be all over it. That plus everything on the website looked good. So we scheduled it out and paid in full ( which is probably why they haven't returned our calls ). They arrived and quickly set it up and started to leave, when my wife noticed how dirty it was and also had an awful odor. My wife ran over and asked them why it wasn't cleaned? There response was " it just arrived yesterday and they didn't have time to clean it ". This was extremely frustrating to hear knowing we didn't have another option since our party started in an hour. We asked if they had any cleaners, they said they didn't. So they started wiping it down with these dry dirty towels. We handed the some Clorox spray cleaners so they could both clean. They rushed threw it and then left. We finished cleaning it because the odor was still present. We called the office multiple times and we were told we would receive a call from a manager. We still haven't received a call. It's always frustrating when a company makes you pay in full before you get to see the condition of the rental. Also they drive these large metal stakes in the ground, 3 were left behind. Glad we look, it would've damaged the mower. Renter beware!

Great inflatable company with so many options to choose from. The pricing was better than everywhere I looked and the service is great! I will use them again and recommend them to my friends.

Their rentals are always clean and well maintained, and their service is reliable and prompt. I use them every time for parties.

Inflatable worked fine but their customer service is terrible. The wrong bounce house was delivered and i called twice to get a resolution and both times they said they would call me back and never did. Rental was for 4 hours and they asked to pick up the rental an hour after the party was over (at 4 pm). No one showed up that night and at 11 pm they called me to say they were leaving Lehi and would be there in a hour. The drivers never arrived that night. The bounce house continued to sit there until 6 pm the following day without a word from the company.