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Boston Standard Plumbing & Heating
Categories: Home Services Plumbing Home Services Heating & Air Conditioning/HVAC Plumbing, Heating & Air Conditioning/HVAC [Edit]
5 Stuart St(between Washington St & Kneeland St)
Boston, MA 02116
Serving Boston and surrounding area
Neighborhood: Chinatown
(617) 288-2911
Yelp Deals
$25 for $50 Deal at Boston Standard Plumbing & Heating
- Promotion lasts for 1 year from date of purchase. After that period, your Certificate is redeemable for the amount you paid, less any value you may have received. Not valid with other certificates or offers. Only 1 certificate(s) can be purchased and redeemed per person. By appointment only. Up to 2 can be purchased as gifts for others. 24-hour cancellation notice required or your certificate is forfeited. Tax included. Subject to the Yelp Deals General Terms.
- Reg. Price $50
- Discount 50%
- Savings $25
- Nearest Transit:
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Washington St @ Kneeland St (11, 191, 275)
Kneeland St @ Washington St (504, 555)
Washington St @ Tufts Med Ctr (11, 191, SL4, SL5)
- Hours:
Mon-Sun 6 am - 6 am
- Accepts Credit Cards:
- Yes
27 reviews for Boston Standard Plumbing & Heating
27 reviews in English
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Review from ack c.
Boston, MA
Updated - 12/19/2011
Yup, despite the 1 & 2 star reviews, I'm still giving Boston Standard 5 stars for their work... Listen up here guys, plumbing and heating is not easy work: you need skills (think blow torch in the dark close to gas and or water), you need patience, and in a place like Boston where condos and apartments were built long before standards, you need a bit of cleverness as you could easily find yourself with some seriously complicated work...
Our most recent work required several visits including one where nothing got done because the "professional" management company didn't actually know where the water shut-off valve was in a 5 year old building (oy vay, don't get me started), anyway, Boston Standard gave us a very reasonable price, came by several times, and still deserves 5 stars.
Re. the review below for the $500 dishwasher installation, it's great that you got a deal, but your deal is much less than my own father charged me- kind of makes me wonder about the quality of the materials?
On the other hand, if you keep giving 1 or 2 star reviews, I'll have an easier time getting my plumbing work done...1 Previous Review: Show all »
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8/12/2010
Boston Standard has been to our loft twice. Once to fix something and once to tell my husband that… Read more »
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Review from Nicole H.
Boston, MA
9/29/2011
Hey guess what? I have a job too.
Way late. Called after the service window to let us know they were on their way. Overpriced and pressuring us to spend money on work that does not need to be done. I don't have a great feeling about this company. -
Review from Ron J.
Boston, MA
6/28/2011
Breathtakingly expensive is how I'd describe Boston Standard Plumbing -- as in so expensive as to take your breath away.
I don't know if they do this for everyone, but they played the old "Roto Rooter" fixed-price game with me whereby they show-up, size-up the job, size-up the customer, and then quote an outrageously high price for the job. Too pressured to think clearly, the customer agrees and regrets it afterwords.
What's outrageous? I paid $682 to replace two faucets. It was all straightforward work on modern sinks in a 5 year old condo.
The work was fine and the plumber was nice and respectful, but if you don't have money to burn then find a different plumber who will do the work at an hourly rate or more reasonable fixed rate. -
Review from Catherine B.
Roslindale, MA
2/11/2012
We had a big leak in a master pipe in our triple decker. Boston Standard came out, gave an estimate and planned a return for the next day. The next day they came out early (!) and ended up fixing the issue and a few more, for about half the original estimate. Professional, thorough, on time. What else do you need in a plumber?
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Review from C.M. M.
Quincy, MA
11/16/2011
$290 to install a bath faucet worth $69. Nice guys, clean, and on time... But holy freaking $$$$! I could install this and should have but I thought since they were here doing another quick job I'd add it... Lesson learned. They are very good and very expensive. The other job was nearly a grand. I'd love to keep using them but I can see my plumbing costs would soon outweigh my mortgage.
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Review from Rob C.
Medford, MA
3/26/2011
Can't really give these guys a review on their service, since when I called, they told me there was a $30 charge to come out and do an estimate.
$30 for the opportunity to earn my business, on a $5K+ job??? No thanks. If I ever tried that with my clients, I'd get laughed at. In their case, they just got hung up on. -
Review from Tony S.
12/15/2009
Never thought I'd be sad to see my plumber go.
I just had our brownstone's entire heating system redone, entailing removal of asbestos and an ancient contraption of a boiler, and the installation of a new gas system with enough new piping to resemble a Star Wars set from the 80s.
We had a few contractors and plumbers come in and provide quotes, all of which sounded the same, informing us of the 'best' system to use, and filling our heads with terms that were completely foreign to me.
In walked Joe Wood, proprietor of Boston Standard. He took his time, explained everything to me in detail, making no assumptions of my knowledge (or lack thereof), was extremely professional, and didn't leave me in doubt about what needed to be done.
There was little doubt when I picked him to do the work. As the days rolled by and I stopped in for progress check, he and his team explained everything that was going on, continuously building upon my confidence.
The work is now done, and my entire family is actually sad to see his team go. They were extremely professional, punctual, and incredibly down to earth. This is a family business for Joe, and it reflects in his pride and quality of work.
Huge kudos for this company and team. -
Review from B.Kiddo K.
Boston, MA
4/26/2009
What????
I called this place because of the great reviews and I needed just the regular dishwasher/oven hooked up
facts follow:
reg job, they said it would take all day....it took a morning
i had to pay 35 bucks for their estimate but I figured they are semi-local and 5 stars means a great deal. But that is wack. Then they wanted $1200! They thought I was clueless and told me that I could "use credit"(argh!).
My contractor got me someone else who did the whole thing in a morning for $500. Total rip, do not call them!!!
EDIT: yes the guy I got was licensed and insured! the response isn't even right, therefore proving my point furtherComment from Joseph W. of Boston Standard Plumbing & Heating 6/17/2009
While we appreciate the pricing concerns in this review, for… More » -
Review from Joel G.
Jamaica Plain, MA
4/12/2009
Joe is amazing. He and his team are ON TIME and dress like they did not roll out of bed. His prices are fair and he gets back to you VERY quickly. His work is great and his prices are fair.
Hire with confidence, you will not find better. -
Review from A N.
Boston, MA
8/12/2010
This company honestly is as good as it gets!
My husband and I first contacted Boston Standard to get a quote to turn a closet into a laundry room. We had no hook-ups, ventilation, electrical outlets...nothing. We live in Southie, so living quarters are tight and two other companies that gave us quotes informed us that we wouldn't be able to make it happen without spending a small fortune.
Boston Standard came in with total professionalism and confidence. They said they could definitely make it happen. They quoted an extremely fair price and scheduled to come and do the work two days later. They showed up on time. They were fully prepared and at the end of the day we had hook-ups and ventilation! They recommended an electrician that was wonderful and three days later we had a beautiful, perfectly functional laundry room!
So, 3 months later when we had a mystery leak causing water damage (not from our laundry room) we called them up. We live on the first floor of a triple decker, so Boston Standard troubleshot the problem up to the third floor condo and fixed the issue instantly.
Finally, it was no question who we were going to call 4 months later when our central air stopped working. They were incredibly responsive and thorough. They replaced the compressor and gave us air conditioning back within two hours.
I highly recommend this company. All the guys we ever had visit us from Boston Standard have been professional, trustworthy, honest, respectful, and highly skilled. As far as price, I have to tell you, the cost is more than fair considering the wonderful quality of work you get in return. After dealing with other plumbing, heating and cooling companies, please believe me that paying one time to get the job done right is much better than paying four times because the work is unacceptable.
Go with Boston Standard every time. Every time. -
Review from Hillary M.
Boston, MA
4/6/2010
Oh Boston Standard, how do I love thee?
Our furnace kicked it a mere TWO DAYS after we brought our new baby home. On a Sunday. And lo, who could come and save us in the dead of winter? Joe from Boston Standard! And he not only came within an hour of being called, he was incredibly sociable, knowledgeable and effective. The heat was pumping in no time! Joe told us our furnace would probably bust again given its advanced age and he gave us several options for updating it at a range of prices. The staff provide excellent customer service so you're never sitting around waiting - by this I mean that you'll get a call letting you know if Joe is running late or needs to reschedule. I really appreciate that! Highly recommended company! -
Review from benjamin B.
Cambridge, MA
1/4/2010
Let me tell you a plumbing story....
You know how you feel when you are in the midst of being taken advantage of? Unfortunately it's a feeling that those of us who are not "handy" with things like automobiles, or in my case plumbing & heating systems are familiar with when they go to the wrong person to fix a problem. Depending on the situation you may or may not be in a position to decline the services of the scumbag trying to scam you.
I found myself in this position this morning. My heat had gone off and I called the wrong company - Winters Plumbing. They had replaced my thermocouple three years prior for approximately $350 so I thought I would call them for today's issue (which was the same problem) I assumed I would end up paying the same thing this time. I was wrong; the gentleman who came quoted approximately $600 (its a $10 part). In all fairness the guy who came was a nice guy, but his pricing book tied his hands.
I declined his quote and was left with a 40-degree house and not a clue of where to turn. Based on positive Yelp reviews I called Boston Standard Plumbing & Heating. After a nice discussion with the lady who answered my call I was scheduled for a 12:00 - 2:00 appointment with Joe. I told the nice lady on the phone I chose them because of the positive Yelp reviews, she replied, "yeah, its like his sister wrote those" I said, "His sister?", "yes" she replied "Joe; you'll see...". I didn't really understand what she meant at the time.
At 2:05, Joe had not yet arrived, so I called the nice lady back. "He is running a bit late with the folks before you, he will be with you in about 15 minutes". "Ok no problem", I said only a touch put off by the tardiness. Joe arrived in about 20 minutes and it was immediately clear why he was a bit late to my house. Joe explained everything. For some people I'm sure this isn't a big deal they just want whatever it is fixed and nothing more. For me however it was a big deal. If I am going to spend hundreds of dollars fixing something, I want to make sure I understand what is being done and why; Joe took care of this requirement and more for me. He explained everything, and also looked at a few unrelated issues and answered every question I had (there were many). He was here for just under 2 hours and erased any fears I had about being taken advantage of.
Joe quoted less than half that of what Winters had, and I am confident that the issue at hand was as (if not far more) expertly handled.
Bottom line is that its darn expensive to get stuff fixed in Boston... so you need to be confident in the folks doing the work for you. Businesses who realize this know that an explanation and a methodical approach to the issue at hand makes a big difference, and in my case it came along with a 50% price tag. I won't be calling anyone else for any plumbing / heating issues I have, I'm sticking with Joe. -
Review from michelle c.
Cambridge, MA
7/17/2009
On time, clean, and best of all they fixed my stopped up tub. I was really impressed with how professional they were and how clean they left my apartment after the job was done.
A little pricey, but would definitely recommend this to my friends. -
Review from Jenny S.
Cambridge, MA
7/13/2010
Boston Standard came by to give me a quote to replace my central air conditioning unit. For labor and parts (internal and external units), the cost was going to be $10,000. I just got another quote for half the price. They are professional and clean, but they are way overpriced.
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Review from Dan R.
Boston, MA
5/10/2010
We had Boston Standard come over to give an estimate to install central AC in our 840 square foot condo. They said we would have to get someone else for any of the electrical or ceiling/wall patching work, which seemed odd. They were not even sure if they could recommend an electrician, which made me wonder if they have ever installed an entire central AC before.
Anyways, their estimate was over $10,000 ( about twice the other quotes we received ). They also tried to charge my wife a service charge of $29.95 for the inflated estimate, which we thought was very odd. They quickly agreed to drop the service charge as we were not told there was a service charge for an ESTIMATE. However, after they waived the service charge, the rep was rude to my wife and kept saying he's not in the business of working for free as though we were way out of line. I have never heard of a fee for solely an estimate. -
Review from Jonathan F.
Jamaica Plain, MA
9/7/2010
Punctual and professional. I'm sure they do good work but they're prices are absurd. They wanted nearly twice what other plumbing companies quoted. At the prices they quote, I'd be paying nearly $500/hour for the work, and mostly it would have been picking up parts. They also pushed for some membership plan that would provide a very small discount on parts and labor. If price doesn't matter to you at all and you don't mind the upsell, these guys will probably do a good job. If you care about the money you're spending, look elsewhere. Compare quotes if you don't believe me.
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Review from Guy C.
Cambridge, MA
6/3/2010
They did fix the boiler problem that we were having but later realized that it cost 2-3 times more than it should have been. Also the guy was trying upsell by telling me the scary stories about boiler leak and trying to install new one. The fact is it's only 6 year old!
I would definitely get more consultation and quote from some other plumber before hiring them. -
Review from K P.
Roslindale, MA
6/17/2009
Very overpriced for what we needed.
First of all, you can't get an estimate or any information about price over the phone. We had our hot water heater break on a Saturday and Joe was able to come out and fix it faster than the other plumber I called. I was quoted $1000 for the job by another local plumber. When Joe got to our house he quoted me almost $1800! When I balked at the price he told me he would still have to collect a $150 Emergency Response fee if he were to leave at that point. Ultimately we had him do the work anyway and the job was well done, but we could have gotten it done for almost half the price. I would not call him again for any new work. -
Review from nesly m.
Milton, MA
7/22/2010
After reading the great reviews on yelp, I decided to give them a call to unplug the tough clog in my bathtub. The lady on the phone was very helpful but told me I would have to wait 2 days so we scheduled for noon 2days later. I even got a call the day before the visit to remind me they were coming. On the day of the appointment I got a call saying they would be late. Two hours later they arrived looked around, and came back with a quote. To my shock, they estimated that it would cost 500 dollars!! just to stick a snake through the drain and unclog. No Thanks. They then charged me 30 dollars for an obvious diagnostic even though they were two hours late.
They also provide a warranty for an additional 150$ that would give me 10% discounts for any future visits, so the next time my drain is clogged, i'd only have to pay 450$ instead of 500? Are you kidding me? -
Review from Ashley S.
Cambridge, MA
3/24/2009
I am so glad I had Joe taking care of my plumbing woes. He was thorough at explaining things before starting, providing clear estimates and taking care not to make a mess while working. He has been quick to respond to emergency calls as well as weekend issues. He was able to do the basics (toilet repair), to preventative measures (replacing aging parts before they failed) to savvy solutions for challenging situations (addressing pipes prone to freezing). I would definitely recommend Boston Standard for your plumbing needs.
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Review from Eva N.
Somerville, MA
3/21/2011
I called them on Friday because my heater did not work and they arrived between their time slot. I had called them previously and received good service. Not this time! They thought that my heater had a wire defect. They tightened the wires and started writing a bill. I then realized that my heater was not working and without further investigation they replaced my gas valve for 630 dollars. Once they left, the heater still did not work.
I called them within 20 minutes of leaving to tell them the heater was not working and I heard every excuse in the book of why they could not return (boston traffic - really?, it was going to be a warm weekend - 30's, etc). After coaxing them to come back and they actually investigated it, it turns out my thermostat was broken. Instead of apologizing and remedying the situation, they pretty much made it worse by giving me a lot of attitude like your whole heater needs to be replaced to justify keeping the 630 part in my heater. What I needed was a 30 dollar thermostat.
With the bad attitude, rude customer service and lack of knowledge, I would highly recommend you not try them out.
**It is noteworthy that after I wrote this review, Joe, the manager called and apologized for his worker's behavior. Apparently he had not heard the entire story and said he would address it with his workers. I was very impressed that he took the time to call. -
Review from White Devil C.
Boston, MA
Updated - 12/28/2009
In a follow up to my earlier post, I received the written pricing I requested on a filtration system that I asked about during the initial visit. In addition, a neighbor that I referred successfully used Boston Standard Plumbing to resolve the same shower pressure issue that I had. Based on these events and the prior work they did for me, I continue with my highly recommended rating.
1 Previous Review: Show all »
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12/16/2009
Arrived on-time with an advance phone call. Very professional, balanced in recommendations and… Read more »
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Review from Jessie O.
Boston, MA
4/5/2009
Joe is a great plumber; thorough, trustworthy, helpful, knowledgeable, and incredibly nice.... i cannot say enough good things. look no further, this is your guy!
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Review from John M.
Boston, MA
3/4/2011
My water heater broke a seal and needed to be replaced (of course it was 5 months out of warranty) I have a tenant so needed help ASAP I called their 24 hr. support line and they moved some things around and said they could be there first thing in the morning for a quote and immediate install if needed. They arrived over an hour late in a new very clean box truck with new very clean uniforms. They were professional and courteous. I received a Quote for $1800 dollars to replace the old with the exact same unit. I had this unit priced out with another plumber friend and it costs $700 for a new 40 gallon gas heater w/blower fan. so mark that up another Hundred to $800 add a plumper for $100/hr and helper @ $50/hr for three hrs. (they started at 10AM and were done by noon i gave them an extra hour for arguments sake. Add another $100 in parts (they had to move the gas feed pipe by sweating in an additional 6" section) My math says $1350. Where does the additional $450 go? Remember that nice truck, uniforms, and 24 hr support? But I will also say that i did have a subsequent problem with the unit that was of no fault of theirs, when I called they were there within the hour and fixed it within the hour. Summation- you will pay more but you will get Quality, professionalism, and dependability.
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Review from Adam M.
Boston, MA
4/27/2009
Joe and his team are true professionals. They were upfront about all costs associated with my requested work and fair in their prices. They were extremely efficient and completed replacement of my toilet and a new emergency shut off valve in just a few hours. Make sure to use the $50 coupon from Yelp. It goes a long way!
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Review from Michelle N.
Boston, MA
10/1/2010
I had a toilet that wasn't flushing properly in my unit in Beacon Hill. Boston Standard was able to come out, assess the situation, and give me a fair quote/solution including telling me what not to do so I was not "throwing good money after bad". I was extremely pleased with their level of service, and professionalism. They were also very clean, and efficient with replacing my toilet (the ultimate solution we chose). I would recommend them over Beacon Hill Plumbing to anyone.
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Review from STEVE M.
Brighton, MA
3/15/2010
They came out, they both seemed like nice guys, they looked at my three year old furnace, but decided that they did not want to take the chance of taking my furnance apart and charging me when they didn't know what the exact problem was. So I understood. I rather them not take my money and not fix the problem. I respect a company that knows when to walk away.
