Body And Soul Spa

Elite '09

157

901

Leang E.

Chicago, IL

Updated - 11/8/2009

I think it's great getting feedback from the owner, but I have no reason to exaggerate my experience on my review. I wasn't having a bad day prior to me getting here if my review was read correctly.  It probably was bad after this though.  I don't have any prior relationship with anyone working here or incented to write a biased, negative or positive review.  If so, I would preface that by saying so.  When I came in I saw someone else sitting at the sofa with a robe on drinking tea, so believe me I was waiting for someone to ask me if I wanted something to drink.  I was waiting for someone to tell me what was going on when it was 10 minutes past my appointment time already.  I feel that I was more than patient and willing to set my frustrations with what was going on aside and was pretty forgiving.  When somone did come by to say something, it was that we'll be with you soon - nothing was asked if everything was ok, nor was I told that someone before me is running late, or if I  had some place else I needed to be.  Soon is very vague because that ended up being an extra 10 minutes more, which is when I finally got up to ask what was going on.  I do have to say that coming in and asking to fill out a form felt very much like going into a doctor's office without having to provide my insurance when the person at the desk isn't very friendly.  As a member of Yelp, and having written over 800 reviews of public establishments for the past several years I pride myself on giving honest feedback and speaking true to my experience and would not make something up.  I get asked by friends, family and coworkers all around for recommendations.  I don't just make something up and if I'm giving a good recommendation to someone they will more than likely have a postiive experience.  I know that if I am going to a place for the first time that I will be yelping it, so I am especially aware of what is going on.  I can see that the owner here has been very responsive and defensive towards all the reviews that have been written.  It's tough not to take things personally, but if all the other reviews that were posted on here had something negative to say about their experience it must say something about the place.  I have always been interested in consumer behavior and what drives people to buy or go some place and it's certainly the customer experience.  It's why I love my job.  Statistically speaking, and my job is in the realm of statistics if even 4 reviews prior to me going had 1 star (I should have yelped the place prior so I didn't even know what to expect at all) then the likelihood that mine would also be bad would be greater and that happened to be true.  Sorry, data and information do not lie - how you interpret and what you do with it in terms of improving it is what makes the difference.  The way I see it is that the people that work there know that their jobs would be on the line so they do have more of a reason to say something that isn't true.  Customers have nothing to gain or lose by talking about their experience.  Most of us want our local businesses to survive, (yours included) but it's the businesses' responsibility to provide a satisfactory experience as well.  I have to say I'm surprised that the response for these reviews isn't more of how can we make your experience better or get you to come back.  I love to go to new places and try them out and have been described as a fair person so i have found the responses back from the owner here to be pretty appalling.

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Comment from Jadranka M. of Body And Soul Spa 11/7/2009    Hide »

Thank you for posting your response of how you were treated…    More »

Thank you for posting your response of how you were treated on our spa but in reality we have been open for 10 years and we have survived til now. There are many clients that will take their time in getting dress even if we mentioned to them that they could take their time in getting dress but they still take advantage of the time. Sorry to hear you had a bad experience with us, one of the things we always do is ask if you would like something to drink; we did ask you and you said NO. It is not our fault that you are having a bad day prior to coming into our spa to get a weightloss treatment.

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0

6

Vanessa V.

Cook, IL

Updated - 10/13/2009

In response to Body & Soul I was NOT 12 min late first and for most. Second I do NOT own a spa I own a salon and we ONLY offer hair services. Customer service is HUGE to us, our clients are treated with respect and we VALUE their business. I have NEVER written a review before however my experience was so disappointing I felt the need to write one. I know I personally would appreciate any and all critism so I can improve my clients experience. The reason I went to your spa was not only because I support the pretty city promo but because I believe in supporting all local business's. I love spa treatments and your spa would have been very convenient, I also was looking for a spa to refer clients since we do NOT offer ANY body treatments. I respect and support female business owners, being one myself. I simply wrote a review on my experience. If you valued your customers you could have reached out to me to correct the situation. I would have been MORE than happy to say everyone has a bad day and MAYBE I was wrong. However your response supports the experience I had at your spa. I wish you the best of luck in your business and I'm sorry if my review upset you however I would hope you wouldn't take it personally but would make the changes necessary. I was not the only bad review.

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Comment from Jadranka M. of Body And Soul Spa 10/7/2009    Hide »

Our participation in pretty city promotion made our salon…    More »

Our participation in pretty city promotion made our salon very busy. We need the clients to be on time. Even for the clients being 5 minutes late we reserve time to shorten treatments (and you were 12 minutes late). That's what is written in our policy on our website. You don't need to be early but on time.
You also told our employees that you own a spa very close to our spa. You even left your business card. So we are wondering what is your real reason of your visit that day.

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