Bloomington Hardware

Watch out when you shop at Bloomington True Value Hardware. They have people (goons) everywhere watching you while you shop. I was there the other day looking around and I was a little disoriented from a blood draw at the doctors office, and was kind of walking around in a daze.

I noticed this guy following me at a distance. Then at the end of an isle I see this lady standing there watching me. I heard her say "We have a live one" like I was stealing something. Instead of helping me, they assumed I was trying to steal.

They assume this though. Their sign on their entry door says "FREE RIDE TO THE POLICE STATION IF YOU STEAL FROM US" It should say Welcome friends and neighbors. Instead it's a threat to you as soon as you drive up to their store.

This store can do anything they want because they are the only hardware store on the East side. These people do not care about their customers, it's just a game to them. Their only interest is making money.

They have been in business for many years and have done very well. They would not suffer if anyone did steal from them, insurance would reimburse them, and that person would be banned from the store. But If hangings still existed, and was allowed this store would take it upon themselves to punish customers who stole. They are a vindictive bunch of family members who run this store. Thier prices are high, they keep switching up their mdse, so what you do buy you can't go back and buy parts and accessories for. They do this so that you will be forced to buy more and buy new so they can make more money.

If this store could, they would sale the dust they sweep off the floor. They are a greedy, selfish bunch. Let the buyer beware.

Worst place to go if you want a good deal on hardware. You won't find that here, or friendly people. But since they are the only hardware store on the east side you can't do much about it. I hope they get a second hardware store on this side because they might be a little nicer. But they have a monopoly on this side of Bloomington so they can do what they want, and that they do. I say go to Kleindorfer's Hardware & Variety Store at 1401 W Kirkwood Ave, Bloomington, IN (812) 332-0487. They have lower prices and they really do care about the people.

They have a welcome sign out in front. Not a "FREE RIDE IN POLICE CAR IF YOU STEAL FROM US" AS Bloomington True Value Hardware does that you see when you drive up to their store.
This business is shallow, and superficial , they have the highest prices on hardware that I've ever seen. But since they are the only one on the east side and no other competition, they can have high prices and people will pay it because they don't want to drive further to get what they need. This is PROOF that they don't care about helping the customer to save money. Even though all the years they've been in business they've made quite a profit.

They take advantage of the customer and give them very little back. They pretend to care, but they are the most selfish and greedy people I have ever seen.

The employees also have an attitude there and it seems to be against the customer. You heard, the customer is always right, well in this case it's the Hardware store employees/owners that are always right.

I've dealt with some employees that have about bit my head up when I questioned something they were trying to sale me. One employee when I was there demanded that I did not buy Makita brand, and only bought American. (Black and Decker)

They like to pretend they are perfect but they only cater to themselves, they are a money hungry bunch. Since they are not corporate owned they do things different and don't always treat the customer fairly.

So they have a good thing going for themselves and they take full advantage of it. They do whatever will benefit them, not the customer. Pretending to care is their game, playing you is what they do best.

I will never go back there to this greedy bunch. Oh instead of welcome to the store, when you drive up it says "Free ride in a police car if you steal from us" Nice welcome huh? This is a company that have made millions off of their greed of Bloomington, Indiana residents. And I remind you that they have never given back to the community they have done so well in.

The manager at Bloomington True Value Hardware has a bad attitude. He's not very nice, and doesn't try to be. He can be that way because they would rather have someone mean, to put you in your place when you complain, than someone nice. REMEMBER, when you pull up to the store, you are welcomed by a sign that says "YOU WILL GET A FREE RIDE TO THE POLICE STATION IF YOU STEAL FROM US" INSTEAD OF SOMETHING NICE LIKE "welcome friends and neighbors" MOST STORES SAY WELCOME, BUT NOT THIS ONE! they would rather intimidate you, than to make you feel welcome. I never liked that sign, but never worried about anything. But it's still a very rude way to be greeted when you drive up. This place is greedy, they have very high prices, even higher now. But they can get away with it because they are the only hardware store on the east side, and they take full advantage of it and their customers that they pretend to care about.

I went to the BLOOMINGTON TRUE VALUE HARDWARE and now I see they have a man standing at the entrance and at the exit to keep an eye on people. (I call them bouncers) I had to run in to get something quick for a repair. This place to me has always come across as being very greedy, and they can be that way for two reasons, one is because they are the only hardware store on the East side of Bloomington, and Two, because of the high prices that are going on now. They already had high prices, but their prices are even higher now, which makes them even more money and find new ways to be greedy. They pretend to help the customer, but they don't really. Customers are just a money tree to them. As I said before, if they could sweep the dust off of their floor and sell it, they would.
The East side needs another hardware store so this one won't have a monopoly on that side so they will have to be more friendly and lower their prices.

Watch out for the BLOOMINGTON TRUE VALUE HARDWARE bouncers that stand around, they like to follow you around if you complain. Complain too much and get told to leave. There is ALOT to complain about, because their service is poor, they don't keep stock of the accessories you need to use the products you buy from them. They switch up their product so often so that you can't bring that product back for a refund if that product doesn't work. They hate things being brought back, so they switch them out every other month or so. Then when you go in there for accessories you need for it, like sand paper for your sander, they have switched products. And they tell you to buy new because you have an older product. SO you are either forced to buy new, or go to Lowes that will have your sand paper. This is a small store and the only one on the East side with no competition so they can do what they want. And that they do, which is take advantage of the customer. They pretend to care, but they really don't. But if you go to Kleindorfer's Hardware & Variety Store located at 1401 W Kirkwood Ave, they truly do care, and have much more product knowlege and products. They would never kick you out for complaining. But who'd complain, they are friendly and honest caring people. I mostly shop here and Lowes. I only run back into BTVH when it's an emergency. But alot of things I can also find at HOBBY LOBBY, they have wood items to repair furniture that are already cut and cost a lot less, (and you don't have to pay $1.00 a cut for it) plus gorilla glue,staining items and small tools. Until Bloomington True Value Hardware has competition they will continue to boot out customers that dare to complain.

Be sure to go to-- Kleindorfer's Hardware & Variety Store instead, located at
1401 W Kirkwood Ave, Bloomington, IN their number is (812) 332-0487.
These people at Kleindorfer's Hardware & Variety Store really care!

Also, the first thing you see when you drive up to Bloomington True Value Hardware is if you steal you will get a free ride to the police station. At most stores they say WELCOME. But not this one, its a threat, or in their case a promise. But it's still not very nice to drive up and see. It sure doesn't make me feel welcome. Nothing about this place is welcoming. But again it's the only hardware store on the east side. When you are in a hurry, you have no other choice but to go there.

The owners of Bloomington True Value Hardware are a real piece of work the lady up there holding the chicken and smiling is one of the owners and she does NOT TOLERATE complaints. She's told her hired men/women and other employees not to as well. They are the ones who are rude!

I was treated very rudely for asking for a man to help me with construction questions instead of a woman. Because I didn't trust a female to know all the answers. And she didn't, things she was telling me I found out later was completely wrong. I asked for someone else and she didn't send anyone back. (She just went to complain on me and say that I was rude.) They can do that so they don't have to do their job. I'm shocked that the owner would allow that.

I was in there today and saw them kicking someone out, they described him as being rude and that no one would wait on him. (same thing they told me in July 2022) All this guy did was complain about something and that's what they did. I got back in and I don't think they know who I am because I've lost weight and colored my hair.

Anyway the guy was complaining about a product he just bought that he can't find the accessories that he needed. They keep changing their product line. I guess that's so you can't return something. They change up their products so frequently and you can't go back and get what you need, so most of the time you are forced to buy a new product/new brand. It's just a way for them to make more money.

They have a monoply on the East side so you don't have a choice but to go there, but Lowes and kleindorfer's are better and don't mind complaints.

Bloomington True Value Hardware prices are also higher, again, because they have a monoply of being the only hardware store on the East side. So they can do what they want. Buyer beware! This place will cheat you everyway they can and then smile in your face and say "we appreciate you" They really don't though. Anyone who can't tolerate complaints doesn't deserve to be in business.

If they had competition, they wouldn't be so eager to kick people out of their stores. I've never been kicked out of any place for complaining. But complain in this store and watch out. They don't tolerate that sort of thing.

This store has BOUNCERS to toss you out when you complain, because no complaining is allowed.

Be sure to go to-- Kleindorfer's Hardware & Variety Store instead, located at
1401 W Kirkwood Ave, Bloomington, IN their number is (812) 332-0487.
These people at Kleindorfer's Hardware & Variety Store really care!

Still a shallow business run store. I don't know how they got so shallow, but they are. I guess when you have all that money from years of being in business you can treat others how you want.

I was in there shopping for bird seed (and a few other things) recently and back in the bird feed section I saw a dead rotting crow under the sack of feed (and a rat was eating on it and scurried off) when I went to move it and the blood, juices and bones stuck to the bag and there was a big hole there (in the bag I moved, and the one underneath) where the bird had been rotting for a while leaking out bird seed and really grossed me out I almost vomited because I'd just eaten before I went to the store. The birdseed bags looked like they'd just been thrown there haphazardly. I think someone knew that the bird was there but didn't want to remove it, maybe they through other bags around it to try to cover up things, but it didn't work. .
If I'd had my camera that day, I'd taken pictures and put them up here, but it was a quick trip there and I didn't think I'd need my phone. Also someone had left a 1/2 eaten sandwich to rot there and drink near by as well it looked like it had been there for a while. The store has never really been clean as I've seen this sort of thing before. They have never been good about keeping the place clean. I always see roaches crawling around the store.
Most of the time I shop Lowes or Kliendorferers across town, but I thought I could make a quick trip in and get some bird feed, ice melt and wood glue. I ended up driving to Lowes for those things that I needed instead. Bloomington Hardware Store people don't keep things clean.

BTVH has a monopoly on this side of town, there for they can keep their prices high and take advantage of the customer. There is no other competition for them so they can do what they want. They really need another hardware business on the east side of Bloomington so they will have competition and will be more kind to the customers. Right now they have all the power to be very mean or rude to customers that don't think like them. This is really a shallow bunch.

I tried to return bad paint and woodfiller to their store because it had gone bad and they refused saying that those things never go bad. But they do, look it up on line. Everything has a shelf life. Paint can become lumpy and woodfiller can dry out. This is a locally owned business that takes advantage of it's customers with very high prices because there is no one else in that area to compete with. Which gives them control to do anything they want. They would sale the dust on their floor if they could, they are so cheap and so hungry for money they even sale candy at the registers that is outdated along with their other food. I went in there and was going to buy some candy with my large order and it was dated from 2021. This place does not really care about you, it's just how much money that they can make. Pretending to like you is not really liking you. They don't like complaints, if you complain, you get called rude and get kicked out. Yes, I'm able to go back to shop at the store, they saw the errors of their way and I'm back shopping there. At least for a few things. Most of the time I go to lowes.

Never have I run into such a shallow business where complaining about something got you kicked out of the store. They called my complaining being rude and they didn't need people like me. So be careful not to complain or you will be told to never come back. This store can get by with things like this because they haven't let themselves fall into corporate hands. they have faught against it so they can do whatever they want. This place is very expensive to shop at and they can do that because they don't have any other hardware stores on that side of town, and have people who aren't qualified to run an ant farm. They don't even have everything you need for projects. You'd have to go to Lowes or another place to get what you need. I have found a lot of what I need at Hobby Lobby, right behind them too. So you might want to check Hobby Lobby as well for your needs and you can find them cheaper. This store has also taken advantage of the price gouging as well as they have raised things even higher.

They only treat you nice while you are buying over priced products from them, who don't know who to help you with things you need nor can they give you better products and service than at Kleindorfers. Best go to Kleindorfers across town, they have more knowledgable caring staff and lower prices. Bloomington True Value Hardware employees/owners don't really care about you. They are fake.

Recently ran into a lady who still works at Bloomington True Value Hardware, she said she remembered the day that I was treated so badly by the manager. She said she felt very bad for me, but she couldn't say anything because she has to keep her job. She said she knew I wasn't at fault, and she knew I'd been going there for a long time. It sure felt good to hear that. She also said that the manager was a bone head, (idiot was her exact word)
But anyway she's not the only employee that has been on my side, there is one at Lowes. She said they are hard to please, and others have quickly been fired just for doing things they didn't like. (or not agreeing with them). As Albert A in 2016 said they are Waaaaaaay overpriced and staff is unknowledgeable on all matters. Do yourself the favors and drive to Kleindorfer's Hardware & Variety Store at 1401 W Kirkwood Ave.

The bone head manager's treatment of me at Bloomington True Value Hardware is appalling , (and the bone head owner who let him do this, probably encouraged it). he can't stand to have someone complain so he called me rude and asked me to leave and never come back. I now go to Kleindorfer's Hardware & Variety Store at 1401 W Kirkwood Ave, Bloomington, IN. instead, see my great review on their site. They have better everything. I think if you aren't willing to do your job at Bloomington True Value Hardware and accept a challenge of questions from a customer then you have no business being a manager. I remember one time when a girl came to help me with several hardware questions and I didn't feel confident with her and asked her to get a man for me. She was offended and never sent anyone back so I could ask more questions about what I needed. So I had to leave without getting help. I'm sure that she was one that told the manager that I was rude. Well I didn't know things myself, so I felt a man would be better to ask. I'm the customer and it should have been my decision. The people who own and run the store can't handle questions or that the customer may be disappointed with something. So instead of dealing with it, they just called me rude and made me leave, which I did. I now shop at Kleindorfer's where they don't mind questions and they don't call me rude. I told them what happened at Bloomington True Value Hardware and they thought the treatment they gave me was sickening. I am always welcome there, and free to ask questions. Once again, I've never been asked by a business to leave and never come back. Bloomington True Value Hardware takes the cake on that. Shop at Kleindorfer's, they are the best and a locally owned business! They really care about the customer!

This business is shallow, and superficial , they have the highest prices on hardware that I've ever seen. But since they are the only one on the east side and no other competition, they can have high prices and people will pay it because they don't want to drive further to get what they need. This is PROOF that they don't care about helping the customer to save money. Even though all the years they've been in business they've made quite a profit.

They take advantage of the customer and give them very little back. They pretend to care, but they are the most selfish and greedy people I have ever seen.

The employees also have an attitude there and it seems to be against the customer. You heard, the customer is always right, well in this case it's the Hardware store employees/owners that are always right.

I've dealt with some employees that have about bit my head up when I questioned something they were trying to sale me. One employee when I was there demanded that I did not buy Makita brand, and only bought American. (Black and Decker)

They like to pretend they are perfect but they only cater to themselves, they are a money hungry bunch. Since they are not corporate owned they do things different and don't always treat the customer fairly.

So they have a good thing going for themselves and they take full advantage of it. They do whatever will benefit them, not the customer. Pretending to care is their game, playing you is what they do best.

I will never go back there to this greedy bunch. Oh instead of welcome to the store, when you drive up it says "Free ride in a police car if you steal from us" Nice welcome huh? This is a company that have made millions off of their greed of Bloomington, Indiana residents. And I remind you that they have never given back to the community they have done so well in.

Still no apology, probaby never read it or if they did they didn't care. You can't go around kicking out people who might complain about something that they don't like. Customers are going to complain. Not all customers are going to be nice. You will run into some rude customers from time to time. I think that those who said they didn't want to wait on me just didn't want to do their job. Sure I complained, I thought that some of their prices were too high, and the way they kept switching out mdse, so that I could not go back and get things I needed for what I bought after 6 months did bother me. For example after 6 months I needed more sanding paper for my sander, and they didn't have it, they had a new brand and stop carrying their old brands sanding paper. Then they changed out their weed eaters and I couldn't get something for that either. Mistakes on pricing that they made, THEY were rude about too. I saw a price of $91.00 on something I wanted so I picked it up and tried to get it for that price and they refused and said the sale was from the week before and the price went back to normal. They REFUSED to honor it, so I refused to buy it. I went over to another place and got it for less, after a customer, and store employee whispered to me that I could go some place else and get it for cheaper, so I did. Again, I've never been kicked out of a place for being told that I was rude. People are different and you have to accept that. But this hardware store doesn't because they are the only one on this side of town and they can call the shots. I'm putting up my last two reviews on them on this too. Go to Kliendorfers, they are nice, so is lowes!

Since they treated me with such disrespect I'm putting up two reviews, one from the past. Bloomington True Value Hardware doesn't care about reviews good or bad. As long as they keep making money what do they care?

Extremely poor customer service at Bloomington True Value Hardware I went in to get something cut to the size I needed and took my own wood. They refused to cut it saying I could only use their wood, plus they would charge a dollar for each cut. They didn't even have the size I needed and still refused to make a cut for me in what wood I brought in, so I had to walk out with nothing.

Worst in Bloomington! They are greedy even though they've been in business for 70+ years and made a fine profit. If there is a penny to be made off of the dust on their floor, they will bag and sale it.

2nd review--Recently, I went into the hardware store spent 60+ dollars forgot something and went back in looking for some other things. they asked someone to come help me but he never showed, once he did show up (he didn't seem like he was in a good mood from the beginning)

I asked the price on something I was holding (which was a paint stirrer) He quoted the price at $2.49 and when I went back to check on it where I got the item the price was marked at .30 So the manager lied to me.

He (the manager a short fat gray haired man with glasses) also followed gave me intimidating mean looks and watched me as I was walking around the store shopping and looking for things for a bit. (I felt like a criminal, even though I don't have a police record) and I would not put this review up, if I was guilty of anything.

When I got into line he started yelling at me from the other side of the store and everyone was looking at me. He said "I know who you are, and I want you to leave". He didn't say my name, but that I was a rude person and no one wants to wait on me. He said if I come back again, I will get a free ride to the police station. I then put the stuff down that I was going to buy and left the store.

I didn't do anything except express some concern when the manager told me that something was $2.49 and when I went back to check on it the price was marked at .30 so the manager lied to me. He seemed very upset after I said "you told me this paint stick was $2.49 and the price shows only .30". My daughter was with me and she witnessed the bad treatment I received from the management.

ONE OF THE THINGS I BOUGHT NEEDS EXCHANGING, (THE MANAGER GAVE ME THE WRONG ITEM, AND HE'S SUPPOSED TO KNOW HARDWARE!) BUT I CAN'T GO BACK IN THERE NOW, PLUS I HAVE REWARD POINTS THAT I WON'T BE ABLE TO USE. I'VE SPENT A LOT OF MONEY AT THIS STORE. I'VE ALSO NEVER BEEN ASKED TO LEAVE A PLACE NOR TOLD THAT I WAS RUDE. I JUST THINK THAT THE MANAGER HAS AN ATTITUDE PROBLEM.

I've been shopping and spending a lot of $ at Lowes recently. (because I do a lot of projects) They've never once asked me to leave or called me rude.
Bloomington Hardware, excel at being self-serving. They also don't treat their staff well as I've run into former employees who recognize me because I have gone in there often, and tell me of how badly they were treated and disrespected.

Since they treated me with such disrespect I'm putting up two reviews, one from the past. Bloomington True Value Hardware doesn't care about reviews good or bad. As long as they keep making money what do they care?

Extremely poor customer service at Bloomington True Value Hardware I went in to get something cut to the size I needed and took my own wood. They refused to cut it saying I could only use their wood, plus they would charge a dollar for each cut. They didn't even have the size I needed and still refused to make a cut for me in what wood I brought in, so I had to walk out with nothing.

Worst in Bloomington! They are greedy even though they've been in business for 70+ years and made a fine profit. If there is a penny to be made off of the dust on their floor, they will bag and sale it.

2nd review--Recently, I went into the hardware store spent 60+ dollars forgot something and went back in looking for some other things. they asked someone to come help me but he never showed, once he did show up (he didn't seem like he was in a good mood from the beginning)

I asked the price on something I was holding (which was a paint stirrer) He quoted the price at $2.49 and when I went back to check on it where I got the item the price was marked at .30 So the manager lied to me.

He (the manager a short fat gray haired man with glasses) also followed gave me intimidating mean looks and watched me as I was walking around the store shopping and looking for things for a bit. (I felt like a criminal, even though I don't have a police record) and I would not put this review up, if I was guilty of anything.

When I got into line he started yelling at me from the other side of the store and everyone was looking at me. He said "I know who you are, and I want you to leave". He didn't say my name, but that I was a rude person and no one wants to wait on me. He said if I come back again, I will get a free ride to the police station. I then put the stuff down that I was going to buy and left the store.

I didn't do anything except express some concern when the manager told me that something was $2.49 and when I went back to check on it the price was marked at .30 so the manager lied to me. He seemed very upset after I said "you told me this paint stick was $2.49 and the price shows only .30". My daughter was with me and she witnessed the bad treatment I received from the management.

ONE OF THE THINGS I BOUGHT NEEDS EXCHANGING, (THE MANAGER GAVE ME THE WRONG ITEM, AND HE'S SUPPOSED TO KNOW HARDWARE!) BUT I CAN'T GO BACK IN THERE NOW, PLUS I HAVE REWARD POINTS THAT I WON'T BE ABLE TO USE. I'VE SPENT A LOT OF MONEY AT THIS STORE. I'VE ALSO NEVER BEEN ASKED TO LEAVE A PLACE NOR TOLD THAT I WAS RUDE. I JUST THINK THAT THE MANAGER HAS AN ATTITUDE PROBLEM.

I've been shopping and spending a lot of $ at Lowes recently. (because I do a lot of projects) They've never once asked me to leave or called me rude.
Bloomington Hardware, excel at being self-serving. They also don't treat their staff well as I've run into former employees who recognize me because I have gone in there often, and tell me of how badly they were treated and disrespected.