Big Red's Guaranteed Clean

Excellent work and priced fairly. Carpets look new. The guys were friendly and work hard. Highly recommend!

They helped me right away to stretch my carpet. They were responsive, friendly and professional. The price was great for the scope of work. I would hire again!

We had a very expensive area rug cleaned by this company. It was picked up on June 7. It was not returned until July 14. Communication in between was Li'l if none, only if I reached out and questioned where is my rug. The rug came back, but not great. The pre-existing stains were still there and a new one in the middle of the rug. Also along the perimeter, it appears that there is water stains as if the rug had gotten entirely too soaking wet and just couldn't dry out. This is a fragile rug with no backing. It now leaves vacuum marks where before there were none when vacuumed, and sheds a lot of fibers. Also the edges are no longer straight. It's lost its shape. I would not recommend this for any high end expensive area rugs. Or any area rug.
I don't think it should have been cleaned with water. And I know that's what they did because when questioned about delivery, Rex stated it needed more time to dry. I pointed out all these issues to Rex when he and his associate delivered it, and I was not offered the happiness guarantee. I actually didn't ask for it because I just wanted them out of the house. Zero stars from me.

Cleaned our couch and did a great job! Also threw in a quick spot cleaning of one of our wool rugs! Great work!

I have 3 dogs and one of them is a puppy. We had have carpet in our finished basement with very thick padding. Daniel and his partner did a fantastic job! The were able to get the stains completely out and our basement smells SO much better. Our carpet looks brand new again! HIGHLY recommend!!

We could not be more pleased with the service! First, the work they did was exceptional. We had some REALLY bad waves in our carpet and they got them all out. Second, they cleaned the carpet (16-year-old carpet) we NEVER thought it would get clean and they really did a great job- SO HAPPY! The guys were so pleasant and communication was excellent- we would recommend them to everyone. We added on a room while they were working on the house and it was done much faster than we expected. The prices were GREAT! and the quality of work was exceptional. HIGHLY RECOMMEND!

After searching online and reading several reviews I called Big Red's. He was very informative about their cleaning process. I explained about the dog urine and cat scratch damage to our carpet on top of never having them professionally cleaned. I was quoted a price and that's what I was charged after the work was complete. That was a big complaint about some of the bigger companies in town....advertising a discount price but then up charging after arrival.
I received a text and email reminder before the appointment. The guys showed up on time and did a very thorough job!! The repair to the cat damaged holes in my carpet were perfect. You can't even tell where it was patched. The smell of dog urine is gone. I will definitely use Big Red's again and refer them to my friends and family.

Big Red's helped stretch my parents' carpet prior to them moving into their new home. I was quoted on the phone what I thought was a somewhat high price but it was also sight unseen. However, they seemed reputable and on the ball when I talked to them a few times over the phone, so I went with them. They were also accommodating with the day and time which was non-negotiable due to the movers needing to move furniture in the next day. Long story short: they arrived on-time, were very nice and professional, did a great job and it ended up costing a third of what I was quoted. Highly recommended!!

We were more than pleased with the work of our technician from Big Red. He arrived early and went right to work on our downstairs area where we had water damage. We had two large spots which disappeared when he was finished. He even offered to come back if the sports reappeared. The carpet looks bright and spot free. He also did our upstairs carpet and was very careful to return things where they belonged. We are very pleased with Big Red.

Big Red's sent 3 employees to tackle our job of carpet stretching in 4 different rooms and cleaning carpet in 2 rooms. (The owner, Rex, and site lead, Trevor, were very good about sending text updates as the date and time of the appointment approached.)

The group of 3 arrived when Rex and Trevor said they would. Trevor and his 2 coworkers (Dave and ???) were polite and friendly with me, yet very focused on exactly what needed to be done. They all seemed to know their roles and responsibilities without unnecessary chatter. They were smart and efficient in their tasks and finished in just a few hours, doing just what was requested adn required. All 3 wore masks 100% of the time, which I did not require - or even ask - but I very much appreciated it.

The rooms all look 100% better. And Trevor shared that the oldest carpets they stretched still had good life in them, reassuring me that I had made a smart choice in not replacing carpet in any of the rooms.

Big Red's had cleaned a large oriental rug for me just a few years ago - that I had dropped off. They did a great job then also. So, I was comfortable going to them again for a different reason. I would not hesitate to recommend Big Red's for various carpet needs where they excel.