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Categories: Appliances & Repair, Computers, Music & DVD's [Edit]
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"Called PAR this morning regarding our dryer that wasn't working. Made an appt. for Frank to come out Friday but a while later got a call…" read more »
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Before i start this review i have to say something: ALWAYS ASK THE MANAGE FOR A DISCOUNT!!! It is easy and they have the power to do it and 10% is always a good thing.
ok, i am one of those weird guys who like to swing by and play some video games and see whats new. i rarely buy anything from the stores as i am an online buying fan. However, if i am buying something like a tv or pc, i am getting here as they can give me a warranty or place to return it.
Anyway, i recently bought a Laptop there (HP Pavilion) and they were helpful and even gave me a discount of MS Office and MS Outlook. BUT, beware all PCs are installed with a shit load of software which will not only slow down your PC it is a bitch to uninstall. They do provide a "service" to "optimize" you PC but with a little effort you can do it yourself.
However, i also went to buy a car stero and was told to my face, "Instiliation is $50". Needless to say, i was floored when i was told there was an extra $40 for parts. Since i already bought the sterio i had no real choice but to accept it even though i felt like i was getting butt-fucked and having to tip after.
Will i go back, you ask? Yes, i will, but next time i will do the following:
1) Ask if there are any extra charges
2) Ask for a discount
Wireless technology is the latest rage. Well it has been the rage for about 5 years, but I am just now catching up.
I currently have a huge giant laser printer in my office that I use for EVERYTHING. But it isn't wireless and it's hooked up to my desktop. But about half the time I am working off a lap top and when I need to print I either email myself the document/spreadsheet or I download it onto a jumpdrive and hook it up to my desktop. Not a huge deal but not super convenient either.
I did a quick check for top rated printers and decided to get the lowest rated because it was the cheapest. Doesnt make much sense, but hey it was on sale for $159. That's about what it costs for a printer cartridge these days.
I checked out http://Bestbuy.com and found they had the HP printer I wanted in stock at the SF location. I'm physically closer to San Bruno, but to save a few dollars for the company I will drive the extra 15 minutes to the SOMA.
One thing I did not think about is that I have both a PC and a MAC notebook (our marketing group loves MAC), and just assumed that the printer would work on both. This is not the case. Maybe some of you tech experts know this but I had no clue. So Sophie's Choice moment here, do I get an Apple compatible printer or a PC? I closed my eyes and decided to take care of the girl. See the PC is much more temperamental and acts like one so it was an easy choice.
It took a bit of arm wrestling, but I was able to get the printer to finally print and am now living in 2009.
Best Buy seldom is. They lure you in with great deals on DVDs and other low-end media, earn your trust by selling you a copy of "Batman Returns" for only $9.99 and then make a killing on seemingly innocuous other purchases.
Case in point: the cheapest HDMI cables they have in stock are $29.99. Or, the Blu Ray player I was interested in was available elsewhere in town for $20 less. Or the big TV I spent months researching was available many other places for up to $300 less than Best Buy's "sale" price.
Don't get me started on the customer service lines when you have to return something.
Bottom line: Best Buy is best for when you need a gadget but fully intend to return it. Like that time we bought a portable DVD player in Miami just to make sure that the flight home with LittleQ was smooth sailing - and then returned it as soon as we got back to SF.
Employees will lie to your face!!!
My boyfriend was trying to buy a PS3 game today but every store we checked seemed to be out of stock... except Best Buy. According to the employee on the phone, they "definitely" had some copies available. We checked the floor first, but couldn't find it so we asked a second employee to check the inventory on his computer. He told us it was in stock and insisted that any copies they had were on the floor.
We still couldn't find it so we asked a third employee who was organizing the section if he knew offhand where the game was located since it's a new release and may have been displayed separate from the other games. The guy told us, "If you can't find it, we must be sold out. Uh, yeah... I remember we had a couple there yesterday but guys have been coming up to me asking about it... so I think they must be gone." He repeated, as if to convince himself, "Yeah... we must be sold out. Sorry 'bout that." Obviously he was full of shit.
Ha! He assumed that was the end us. However, my boyfriend is persistent. He asked a fourth employee working at the check out counters if she can get someone to check the warehouse. Surprisingly, she simply asked one of the floor people to check it out and lo and behold, dude comes back with a copy of the game. Just when we thought the ordeal was over, the girl who helped us refused to ring us up even though she had just finished with her previous customer. She waved us away as she told us to go to the end of the line. Sure, what's another five minutes when we've already wasted an hour there?
So, basically, if you want to find an item at this monstrosity of a media store that isn't on the floor, you have to hound several employees to check the warehouse if you expect to get any results. Typically the majority will be lazy and lie to your face, expecting you to be satisfied with their uneducated guess as to whether something is sold out or not. I'm surprised this chain hasn't gone the way of CompUSA and Circuit City what with the reluctance to eh, sell stuff.
I am tempted to give this Best Buy a 1 star rating, but I'll give them two for now as the girl who helped me at least tried to solve the problem.
First, customers buy online with the understanding that their orders will be ready when they receive the "your items are ready for pickup" email. Unfortunately, my items were not even at the customer service desk when I showed up to pick them up (about 5 hours after I received the email).
Second, customers expect to be helped and not ignored when we are waiting in line. I had a terrible experience where I just waited and waited. When I was finally helped, the sales associate realized that my item was not even on the shelf. I know it wasn't necessarily her fault since the folks on the floor were too busy selling rather than placing it into the customer service desk/online pickup area.
Incidents like this where my order is not ready for pickup and where I subsequently waited for 15-20 minutes before the folks finally found my items is unacceptable when the sales associates are suppose to have my items ready for pickup. It was a waste of my time and even though the customer service associate that helped me at the desk apologized, I know that this store can truly improve the customer service experience.
Beware of making orders and picking it up at this Best Buy. They might take some time to find your order.
Best Buy's massive reach in the consumer market allows them to deliver decent prices on MOST items people stock in their home. If you're looking to walk out of a store with a decent deal on a major purchase, then this is the place. For smaller items like discs and accessories, I recommend the internet. I paid 3 cents for an HDMI cable via the internet that would have cost much more at Best Buy. Though this likely has more to do with the manufacturer of the product than Best Buy itself. It's one area where they could work to drive down prices for consumer.
Also, I recently tried to capitalize on their new trade-in program that I saw at their website. I went to two different stores and got inconsistent information between what is advertised on their site and the knowledge of the 'geek squad'. Once the kinks are worked out, this may be a great program, but not yet.
Review of: Car Stereo Installation
This is a story in managing customer expectations, and how Best Buy completely failed to do so.
I bought a new car stereo here and I asked the sales guy about having it fitted by the on-site Geek Squad installer. When told that it was first-come, first-served, I asked if it was possible to make an appointment. It was not. So, we came the next day, first thing in the morning before the store opened, and found ourselves fourth in line. When the service bay doors opened the Geek Squad guy spent about 45 minutes talking with the first two customers ahead of us about their installation. Then he came to us and told us that they were already booked up for the day and we couldn't be helped. By this time there were another three cars lined up behind ours. They had also been told it was first-come, first-served, and that they also would not be served that day.
Eh? Booked up? After helping only two people? What happened to first-come, first-served?
Apparently that only applies to little things, like car stereos. People with large, complicated installations get to make an appointment. And they take half a day to do. We'd have to try our luck another day, or at another store. We phoned around the other BBs in the area but the story was the same in all of them. Come back another day and roll the dice again.
No thanks. If you'd told us in the first place that it isn't really first-come, first-served, and that if we did turn up we'd have to be right at the front of the line, we wouldn't have denied ourselves the luxury of a Sunday morning lie-in and dragged our sleepy asses halfway across the city to stand around for 45 minutes getting nowhere.
To his credit, the Geek Squad guy did at least tell me how to remove the existing stereo if I wanted to do it myself, so I did. It took about 2 hours and I saved myself $50.
You might want to consider doing the same.
I did my research on the home entertainment system I wanted for my bedroom; I looked for the best price and ended up buying it online and selected the pick up in store option. The store was less than 2 miles from my home, so I thought I'll swing by after work and pick up my $300+ sound system and be out much faster than if I would have just picked it up in the store and paid for it..."the old-fashioned way", right? Wrong!
As it turns out, I had to wait in line to pick up my order and what line makes the most sense for ease of access and speed?-- why, the return and exchange line, no doubt. I waited 15 minutes and there were still the two people in front of me waiting with me in line as we listened to the understaffed, under-trained customer service reps. The phone was ringing off the hook, the people that were being helped kept pointing at this old receipt, huge confusion, everyone was tense...it felt like a public service counter giving away free flu shots in the midst of a pandemic flu season. My head was ringing by the time I decided to leave... 30 minutes later-- 45 minutes total was spent watching the staff walk back and forth, taping packages, writing out descriptions of returned items, answering phones, not having the answer to anything. I was, for lack of a better word, pissed.
I don't know if this is a practice among all BB's or what, but I have not returned to any BB since, and don't plan to either. Urgh, just typing about it makes me mad...so I changed my two stars to one.
Mind you, my credit card had already been charged at that point, so I didn't want to go pick out the same system I ordered and stand in line to "pay again." I canceled the order online and I ended up having to wait the three or four days before my credit card was credited. I bought it online at Sears with 10% off the price...much, much better experience and they have a dedicated pickup system that allowed me to be in and out in-- no lie-- 5 minutes flat.
There's no reason to review a store based on some of the products they sell. Best Buy has a decent return policy and with some patience you can get fair service. I only wish they had http://myquickreceipts... so I could sync it up with my rewards - they've got it at the Scottsdale store if you happen to live in or visit AZ.
This store gets a lot of bad reviews, but I found Gerlaine in the computer department to be very knowledgeable and helpful! She listened to my needs and found me a laptop that suited them perfectly. Only 4 stars because they were out of stock on the product that she reccommended for me. But she gave me all of the necessary information and showed me where to find it online. 5 stars for Gerlaine. -1 for not having the item.
LAST Best Buy Experience:
Me: (meandering around the TV aisles doing a comparison of a TV seen on the Costco website for $399. Glad I didn't buy said TV from Costco because of poor picture quality in person.)
1 minute later, enter Salesguy
Salesguy: Can I help you find a TV?
Me: Well I was lookin at this one but it looks really pixelated up close. Is there something better but not too expensive?
Salesguy: (practically skipping towards end of aisle) Samsung is on sale this week, this TV is incredible!
Me: Wow, that TV on Amazon was at least $70 higher! Okay, i'll take it.
Salesguy: ( Lifting my TV for me, going to get a moving cart for it)
Me: That was easy
Salesguy: and don't you want a $60 surge protector to go with it?
Me: No Dice, Best Buy man - let's just do the TV today
So, to sum it up: quick, helpful service, not too pushy on selling me extras, and I was in and out of the store in less than 20 minutes. Good for you Best Buy!
09 Sept. 2009
I returned my Hewett Packard Dv6000 Special Edition Laptop to Best Buy, 1717 Harrison Street, San Francisco, CA 94103 to have the faulty power adapter replaced.
After approaching the "Geek Squad" custom service desk, I was asked to present my computer. The geek squad representative assessed my computer & then began to fill out the appropriate paperwork.
After filling out the appropriate paper work, the Geek Squad representative asked me - "Have you had the opportunity to back up your hard drive? I responded, "no."
The Geek Squad representative then informed me that he could not insure that my data would not be lost during my computer's repair. And therefore offered to back up my hard drive data for $100.00. Being that time was an issue, I paid the $100.00. He then told me, "It will be 1- 2 weeks to repair your computer."
1. My computer was under a 2 year warranty extended warranty that I purchased when I purchased the computer from Best Buy. Therefore, I believe that all repair costs should be waived for two years.
2. A standard "computer tech" procedure is "to back up work on an external hard drive before tinkering with a clients computer." Therefore, a hard drive back up should be part of the computer tech services. Not an additional cost to the client.
3. $100.00 for 10 minutes of work (transferring hard disk data from a laptop computer to an external hard drive) comes to $10.00 per minute. If I was aware of this additional cost, I would have purchased an external hard drive and done it myself. (External hard drives at Best Buy range from approximately $100.00 - $150.00).
On 12 September 2009, I received the following email from Best Buy's Geek Squad:
"HAVE NO FEAR - IT'S IN GOOD HANDS!"
This email is being sent to either thank you
for recently bringing your product into a
Geek Squad® Precinct or to notify you of a
service order number change. Your product
is in good hands and will be serviced
as soon as possible.
Your computer is awaiting shipment.
On 16 September 2009, I received the following email from Best Buy's Geek Squad:
'YOUR PRODUCT IS IN GOOD HANDS."
Your product is in the hands of Geek Squad®, getting the care and attention it needs. We are working diligently to complete the job as
quickly as possible - no action on your part is necessary. We'll contact you as soon as the product is complete and ready for pickup.
We're on it. Things will be better soon.
Your computer is awaiting shipment."
On 02 October 2009, I received the following email from Best Buy's Geek Squad:
You are receiving this communication because you have entrusted Geek Squad® and Best Buy® to repair a product some time after September 8th.
We recently completed an upgrade to our internal system that processes parts orders and shipping/receiving. Unfortunately, this has created a temporary slowdown in our ability to move products through our service network. The impact to you as a client is a potential delay in the repair of your product and/or in the communication of the status of your repair.
Our teams are working diligently to process your repair and return your product to you in a reasonable time. We apologize for any inconvenience this may have caused.
We want to assure you that we deeply value our relationship with you and are committed to providing the best possible service experience.
Thank you for your understanding and trusting in Geek Squad for your technology needs.
Your computer is awaiting parts.
And today, 06 October 2009, I telephoned Best Buy to check on the status of my computer. The Geek Squad representative informed me that my computer is awaiting shipment back to their store location and "could" be there in another week. However, he could not give me any factual information.
So for approximately 1 month, I have had no computer to run my website business & have found myself going from friend's house to friend's house to access the internet.
Had I previously read all the yelp reviews & complaints about Best Buys' Customer Service, I would have definitely taken my business somewhere else.
SO WHO DO I TALK TO TO SPEED UP THIS MESS?
I've tried the Customer Care number (888) 237-8289 only to be put on hold & listen to automated messages.
This company is has shown a fine example of "horrible customer service."
So now, I'm gong to start with the corporate office:
Best Buy Co. Inc.
7601 Penn Ave S.
Richfield, MN 55423
Best Buy Corporate Office (612) 291-1000
cc:
Better Business Bureau of North Dakota & Minnesota
2706 Gannon Road
Saint Paul, MN 55116-2600
651 699-1111
Attention: Customer Relations Representative,
Okay, so I'd like to adjust my review from yesterday as Alfred in the Geek Squad was incredibly helpful this morning in updating my software, and even told me he was going to make sure personally that my laptop was fixed. BIG THANK YOU!
Previous Review:
Worst ever. My boyfriend just bought me a laptop for my birthday and they sent us home with the wrong version of virus protection that isn't compatible with Windows 7.
I called the Geek Squad number and they told me to go to the website and use my sku code from the out-dated version to download the 2010 version.
I thanked them, and tried this, and of course this didn't work. I called back and they admited "oh yes, that won't work" and mentioned I needed to bring the computer back in to get the correct version of the software. . Annoying.
For this level of know-how I might as well have used ebay.
This place drives me crazy but where else am I going to go?
I have some elderly friends with an old computer and they needed a new keyboard. I went to Best Buy to pick one up for them and realized that I didn't know if their computer has USB ports so I tracked down one of the hipsters that work there.
Me: This is for an old computer, do you have a PS2 USB adapter?
Him: I'm sure it's not that old.
Me: I don't know if it is, do you have the adapter?
Him: How old is the computer?
Me: DO YOU HAVE THE ADAPTER!?!
Him: No
Here's some advice for all the Best Buy monkeys; when a customer asks you a question just answer it.
Maybe there products are fine pricewise but ordering a washer and getting it delivered with all their subcontractors is a joke. They are not fit for business for this kind of sevice. Hyperactive and disorganized!
I purchased a $1500 camera here only to realize that it was priced lower on their own website. I came back and asked them to price match their websites price but they refused. I asked for a manager and he said they didn't have to price match. How come your policy plastered on the wall says otherwise? This guy didn't like the fact that I proved him wrong. He decided the best solution was to return to the group of employees who stand around and do nothing and crack jokes. I figured that they didn't deserve my business so I went ahead and returned the camera and bought another somewhere else.
Keep in mind when shopping here that you won't receive any help, and if you somehow do run into an employee your questions will not be answered.
I guess one of the qualifications for working at Best Buy is idiocy, ignorance, and just plain stupidity.
Ok, so I'll start with the important caveat that when I go to Best Buy, I do so KNOWING I am completely on my own. The odds of getting help from an actual salesperson are pretty bad. The chance that the service will be quick is even lower. And let's be real, if I ask a question like "what's the difference between these two printers?" and a salesperson gives me an answer that doesn't involve reading the specs right off the display cards (if I'm lucky), Satan has just laced up his ice skates.
That being said, I acknowledge all this and absolutely LOVE good Best Buys. I love that they are big box stores and when I walk in I am immediately slapped in the face by that weird smell that can only be aisles and aisles of electronics, DVDs, headphones, TVs, cameras, video games, and the general possibility that I will walk out with something awesome that I didn't even know existed, but suddenly realize I cannot live without. Most importantly, Best Buy usually has a TON of music.
Which is why I used to love this Best Buy... But in the last year or so, they overhauled the organization inside and now it kinda sucks. There used to be several aisles of CDs that were easy to browse. Now everything is jammed together in a weird / disorderly fashion in 1.5 aisles. It's harder to browse and there is less music. The new releases are inexplicably mixed with the DVDs in an entirely different row. And I realize cost cutting is probably a must and online retailers like http://Amazon.com and iTunes are making in-store competition more difficult. But for me, the reason to go to Best Buy is to see and touch a gazillion albums and carry around about 20 of them before deciding which seven I want. Sadly, the new store organization reminds me of a Circuit City or (gasp) a Fry's.
*Sigh*
Bought a laptop here today for my daughter. They really push you on the extended warranty. I'm having buyers remorse already ... spent $629 on a laptop and $299 on a 3 year warranty.
I got the impression that when buying an electronic device at Best Buy, it's all about the warranty. That's what the clerks are trained to do ... sell extended warranties.
The clerk who helped me choose the laptop was about my daughter's age and she provided good advice on what a college student would need in a laptop. Just can't get over the extended warranty push ...
I got a new job and thus I am in a new tax bracket. That isn't meant to brag as I'm fully aware that times are tough right now.
That said, papa celebrated by getting a television for his bedroom.
I bought said TV here. It's a beautiful 32" Samsung that cost slightly more than $500. Not bad at all.
I brought it home and set it up only to find that the screen flickered on and off. QUE? POR QUE?!?
I packed it back up and returned it. The return team was pleasant enough. I grabbed a new box.
Took it home and installed it. THE SCREEN IS FLICKERING. QUE?!? DONDE ESTA?!? MARIA CONCHITA ALONSO?!?
Returned it. Bought a surge protector because perhaps my wiring is faulty. Grabbed another new TV.
It works! I have TV in my bedroom.
3 stars for Best Buy because the price was cheap and everyone was pleasant enough to deal with. Minus 2 stars because you'd think they'd do some troubleshooting or some suggesting rather than just letting me continue to take home new TVs and return them all unpackaged and shiz.
Oh well. Helloooooo nextflix.
This location seems a little more spread out unlike the Colma location.
It was quite busy when we came here,but got parking.
Some staff were helpful(some),but I was not the one buying something so the 3 stars might come into question in my update.
Note: I did see some 80's movies.This makes me happy:)
I'm not a big fan of Best Buy Harrison St, but I wanted to Yelp about one of the ladies working at the Customer Svc Desk. Edith helped me exchange my Nephews' Nintendo DS that I had bought for him earlier this yr. I walked in there with nothing more than the damaged item. She helped me find my warranty pprwrk and even pointed out a problem with the pprwrk that might cause me trouble down the line. Her service and patience was something I hadn't really experienced at that Best Buy. Thank you Edith..
Have you been caught driving without your Bluetooth earpiece yet? If not, chances are you will.
Came here to buy a Bluetooth earpiece in January, when the new California law, on prohibiting cell phone usage while driving, got my friend a $250 ticket (no warnings for first offense).
Parking lot was decent and I couldn't resist the urge to eat at the TACO TRUCK on the corner (that is another review). You can tell I have ADD.
The price range was from a $20 basic Jabra to a $130 sleek, noise-canceling Jawbone II. Too bad they didn't have sample models to try it with wipe-able earplugs. They would sell so many more goods!
Had to buy a few models to take home because for some reason, most Bluetooth, even with different earpiece sizes, keeps falling out of my ear. Returning the goods was not a hassle, but the line was long.
Upshot: None of them worked well, so I had to get an old school, generic, WIRED ear-set for $6 somewhere else. That was my Best Buy!
**
The funny part is that my friend had a Bluetooth earpiece, but he was too lazy to put it in his ear. Now he has it ON even when he takes a shower. He has been traumatized by his TICKET!
Please don't be like my friend. I am gonna have to give him some love.
I hope the gadget manufacturers can come up with a hands-free, voice-recognition text-messaging device. They will make millions.
SAVE A LIFE - it could be your OWN.
@ @
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| These are not ovaries!
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3/24/09
The employee named Ms. E has bad customer service! When I went to the Magnolia customer service counter for help with a television ,she was on the phone and told me another guy will help me once he was done! I/we the customers stood there for 8 minutes! She was running her mouth on a personal phone call in front of the customers! I can't believe that she was really on the phone for that long! After her long ass personal phone call she decides to help me! The television that I wanted wasn't in stock and she told me to call in 2 days. I called in two days and spoke with someone on the morning shift . I was told that television came in so, I told them I would come and pick it up at about 6pm.
3/26/09
I walk into the Magnolia section of the store and....there she is.... Eunice! Another employee told her she have a customer that wanted to fill out a credit card application. She walks away and say that she has to go to the bathroom! ha ha ha. She is so damn lazy!
POOR CUSTOMER SERVICE ON YOUR PART MS.E!
Seriously, f*ck this Best Buy.
Okay, that just sounds crude, but c'monnnn. And this location is particularly gnarly, what with the under-the-freeway rat-filled alley detour it takes to get there by bus and the incredibly RUDE and unknowledgeable staff. Mean!
Their return policy is also bogus. Best Buy, you're going down sucka! Just like your big-box buddy, Circuit City.
Had a bad experience at Best Buy this time. The store experience totally depends on who you get to help you with product questions! Or even who you ask to locate a product. This Best Buy worker - a woman -- didn't even know where in the store the software programs are sold. But worse yet, she didn't try to find out and just pointed to some section. (that was wrong). Horrible employee -- one that doesn't care to help or learn (for the next customer).
The time before -- I got great help from an employee who knew the store layout and knew the products (or at least went to find out) and didn't just make up info.
So be sure to find the good, well informed sales people, clerks. (the store needs to fire the bad ones and pay the good employees more).
Also, what's up with employees parking near the front door -- the store manager should make sure all employees park in the back rows. The store will make more sales by getting customers in and out quicker.
For the most part the employees have NO clue what so ever about the products on the floor.Yes, even in their own designated departments. I've purchased several things there over the years and found that on each occasion it required me to do extra homework on the specs. Not things like price comparison or ultra specific information, rather VERY basic info that an ape should know. Does that mean I'm an ape. ha! It seems that it's indicative of the times. Cheap labor, no clue! manufactures should be jumping at the opportunity to train the employees about their products, you would think. For example I recently bought a video camera and the fellow didn't know how much space an HD camera file took up on a drive. He was trying to sell me on it - and I kept telling him that technology wasn't up to speed yet; and he still was like "yea yea yea.. it's the crip tizzle, you got to get it!" sheeze. no thanks!
I give them one extra star for the computer department that seems to be pretty confident in their advice. come on guys.. get it together..
Yesterday I went back to Best Buy to get my bike while being there for 15- minutes so I stood there and watched the employee talking to either knowing I had to get to work by 11:45 so get a employee and told him I'm pick- up a bike Thanks to Doug the tech he build my bike but failed to charged the battery. Although I make it to work and back. So I'm stuck with it now. My new bike will available in early October. I think
On Wednesday morning I bought a electric bicycle from best buy I went back on Thursday and Today due… Read more »
I went in today with a mission: I wanted to get a laptop and a new GPS for my car. I looked at computers, got tired of being ignored, walked over to look at the GPS units, got tired of being ignored, walked BACK to the laptops, got tired of being ignored, and walked back to the GPS units one last time, finally got someone's attention, and... they were sold out of the one I wanted.
Walked out empty handed. Don't plan to go back.
If best buy is trying to win over customers based on service they aren't doing it here.
Sleazy sales guys, little to zero tv's in stock outside of what's on the wall.
I have been here numerous times thinking I just got a bad salesperson on the wrong day, but no matter what day or what salesperson the story was the same.
Thanks gosh for Amazon!
Uh yeah. This place sucks big time.
I tried to exchange an unopened DVD boxset that still had the original Best Buy UPC and price tag attached. I had received the set as a Christmas gift from a friend who did not realize I already owned it. The snooty girl in customer service abrasively told me 'no exchanges without a receipt, no exceptions' and prissied away from the counter before I had a chance to respond.
Wait... what just happened?
So I raised my voice and said I would not be returning. She snapped back, "No worries. It don't matter."
No, bitch. Big worries!
Now let's think about this for a minute, shall we? The product was in the original shrink wrap with the original tags. By exchanging it, Best Buy would not be losing any revenue. Plus it was a Sex in the City boxset, which I'd assume wouldn't be all that difficult to resell.
Considering the current economic crisis in this country, is it a wise move for Best Buy to be alienating it's customer base? Hmmmmm.
This place has the worst staff of all best buy stores in the city.
Avoid shopping there at all costs. Not only they have an attitude but are also ignorant and rude.
HORRIBLE shopping experience when you step into the place willing to spend a good chunk of money.
Hope you revise your hiring process and step up your game, otherwise you might end up like circuit city. JERKS!
It's a Best Buy.
I heart my TV.
These folks must not be very interested in making money, because I walked in there yesterday all ready to buy a Sony Bravia XBR4 and absolutely no one was available to help. It wasn't as if the store was busy either. There were four employees lingering around the mobile phone section, but only one dude working the HDTV section, and he seemed bent on avoiding any human contact. After 20 minutes, I walked out of the store and drove to Circuit City where I not only found someone very willing to sell me product, but the product was 200.00 cheaper.
Large and overwhelming for sure.
And their customer service return policy sorta sucks.
BUT if you are into anything that needs to be plugged in - this is your equivalent to a strip club. Everything on display and for your test try.
Now that CompUSA, Circuit City and Virgin Records have went out of business, Best Buy is one of the few remaining places left that serve the purpose of Internet Product Showroom, ie. Best Buy is one of the few remaining businesses where you can physically put your hands and eyes on the latest cell phones, flat screen TVs, computers, cameras, mp3 players and other electronics in order to finalize your decision on precisely which items you want prior to finding & buying them on the web at much better prices.
I've been to this place, and they helped me buy a new laptop. They were alot of salesman, but I guess it is a good thing. 4 stars and not 5 - too many computers are not in stock, and I had to choose a diffrent computer that I did not want for 100%. All in all, I like this store.
Just like Circuit City, Best Buys prices on big ticket items are much higher then you can find online.
I just bought a 52" Samsung LCD through Amazon for $1488 (no tax).
I looked on http://Bestbuy.com and the same model was on sale for $1899 (plus tax) That's $500 more!
I have to say Best Buy has much more friendly & helpful customer service than Circuit City did.
So if you want to learn about a product Best Buy is a good place.
You know, today I feel like heading over to an establishment that will provide me with completely clueless customer service representatives, totally crappy pricing and a squad of "geeks" to charge me a buttload for enlightening me on just how incompetent a human being really can be.
Thank you Best Buy for providing the true masochist's utopia!
Zero stars if I can...
The computer/laptop department sold me a used laptop and tried to pass it off as NEW. I specifically asked (about three times) if the laptop was new and the guy said YES. It was the last laptop they had in stock. Unfortunately it was pre-set/optimatized which came with a $60 fee. When I got home, I couldn't even used my NEW laptop because on the screen said "Sean Williams" and asked for a password. Interesting. I thought the laptop was NEW?!
I tried to return it to the nearest Best Buy (Colma) but was told I had to return it to the Harrison one to get my $60 back.
The following day I went to the Harrison location and spend at least an hour there. I lined up at Customer Service to return it.. got brought over to Geek Squad. First a guy was helping me, then I got passed to another girl... then finally got passed to what seem liked the manager.
They kept trying to run tests or fix the log-in screen problem. Finally the manager figured that "Sean Williams" was one of their associates that was running the pre-set/optimatization and forgot to fix the password before putting it back into the box - so to them it was still "new" and tried to get me to get the laptop back. I kindly explained to them that I just want to return the product and get a full refund. The manager said the log-on screen problem was fixed, that there's nothing wrong and that I should take the laptop back.
They also said if I returned the laptop I would not get the refund of $60 optimatization back since it was a service fee and the service has been already done. I told the manager that 1) the laptop was infact NOT NEW since there was already a return sticker on the box. The only way for that sticker to be on the box was if someone previously brought it and returned it; 2) the $60 optimatization I paid was for a SERVICE that was done by the previous owner. So what exactly am I paying for? I should be able to get my $60 back since I paid for a "service"... however I was unhappy since there was no real "service" being done... instead more like stressed since I could not even log onto the computer when I got home.. Took about half an hour arguing to get my $60 back. Finally the manager gave up and told Customer Service (Return department) to refund the total amount back to me.
If you want crap service, come to Best Buy.. otherwise take your business elsewhere.
3/22/09 - I rode a bike to my local Best Buy to check out the latest cell phones. I was locking my bike to a pole that happened to be next to a handicapped parking space. There was a non-handicapped-sticker car illegally parked. Inside were two 20-something guys and one girl, laughing and talking and drinking Starbucks drinks. As I glared at them, I noticed that the girl was wearing a Best Buy blue polo shirt. Minutes later, she was back to work inside the store. Somehow this experience sums up Best Buy - it's a kind of "Who Cares?" gesture to the world. The employees all have this Really Bad Attitude - you can see it in their sullen faces. But then, so do the customers. Hard to tell them apart, actually. Best to avoid the entire depressing place.
However, as an electronics junkie, I need to go someplace to check out new gear. So Best Buy is a necessary evil. I used to love going to The Good Guys - the employees there really knew their electronics. And The Good Guys was not a Big Box. I hate Big Boxes, be it Costco, Target, Walmart, Home Depot... but sometimes I have to suck it up and shop there.
Anyway, for my recent HDTV purchase, I visited Best Buy a few times to compare screens. Then I logged onto http://www.bhphotovide... and ordered my Sony, saving a few hundred bucks. Thanks for providing the show room, Best Buy!
Another random weird thing about Best Buy... about 5 years ago, there was a controversy where Home Depot wanted to put a store on Bayshore Blvd, and San Franciscans were up in arms, protesting Home Depot. And then Best Buy appears on Harrison Street, and nobody complains. WTF?
Colma, CA
Category: Electronics
Neighborhood: SOMA
Category: IT Services & Computer Repair
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