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Best Buy
Categories: Shopping Books, Mags, Music and Video Shopping Electronics Books, Mags, Music and Video, Electronics [Edit]
9739 NE Cascades PkwyPortland, OR 97220
Neighborhood: Northeast Portland
(503) 249-7130
- Hours:
Mon-Thu 10 am - 9 pm
Fri-Sat 10 am - 10 pm
Sun 10 am - 7 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
26 reviews for Best Buy
26 reviews in English
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Review from Cegan D.
Portland, OR
10/8/2011
Slightly overpriced, but the staff more than makes up for it. Amber was really helpful, going far above and beyond to help me find what I need, and Philip helped my friend set up his phone with massive amounts of expertise, while multitasking and managing many customers' needs without breaking a sweat. Bravo! A little understaffed, wish these employees didn't have to bend over backwards, but they handle it with a smile.
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Review from Beth W.
Portland, OR
12/10/2011
More SHAME SHAME SHAME
These guys run things like a used car-lot. We bought a Panasonic Plasma on Black Friday. Excitedly awaited its arrival for a week. It arrives. Plug it in. Rules. We love it.
Next day. TV don't turn on. Fiddle with all power supplies. Eventually it turns on. We watch The Holy Mountain. Looks awesome.
Next day. TV don't turn on. It's Saturday now. My wife is recovering from hip surgery. I have a foot in a walking boot. Wait 10 minutes to get through to a Best Buy rep.
Okay. We can return it. This thing obviously has a bug.
Two half-walking people get this giant TV dis-assembled and into the box and into the car.
Get it in the store. Of course we forgot one small piece. B-Buy won't let us leave the TV there while we go back home. They wanted us to put it back in the car!!! So I sit with my injured foot on the ground while wifey goes all the way home. An hour later we're in line again.
Does Best Buy believe us? No. They think we don't know how to turn on a TV.
"Sometimes they need time to warm up." Nope. This TV either turns on instantly or clicks and flashes and never "warms up." Something is wrong. It has a bug with its power supply. We wouldn't go through ALL this BS if we weren't certain.
Finally get the refund after the inquisition. We only had it TWO DAYS. Why would we want to return it? This is our Saturday.
Best Buy, Bethie Willie is as honest as they come. You should have said, "sorry" and hey, how about someone offering the guy who can barely walk a chair. You have in sit on the ground for an hour in crappy big box store.
P.S. The geek squad wanted $100 to wipe my hard-drive. What a rip. -
Review from Frank L.
12/9/2011
SHAME! SHAME! SHAME!
Best Buy is the Bait and Switch Bandito of the electronics world. Total rip-off artists. I swear to God, I'll never set foot in this crooked big box agaIn.
I really didn't want to go to Best Buy, but we needed to get the girl a laptop for Christmas. We found an ASUS for $329.00. Great deal--or so it seemed. I pulled the box off the shelf and was about to head for the register when the clerk said, "Did anybody explain to you about the set-up fee?"
Huh? Set-up fee. The blue-shirted hold-up man then proceeded to 'splain that the computer would cost an extra $99 because someone in the Geek Squad cracked the box open and removed all the pre-installed trashware and made a back-up. WTF? I told the guy I could do all that myself. I don't need some pimple-faced punk charging me an extra hundred bucks for something I always do whenever I buy a new computer anyway. And $99? Really? Setting up a new computer takes about an hour at the most. I asked if they could give me a machine without the expensive tinker-job.
GUESS WHAT! GUESS! Come on, GUESS! Yeah, you know it--THEY DIDN'T HAVE ANY IN STOCK THAT DIDN'T HAVE THE $99 BOOST IN PRICE! What a SURPRISE!
I call BULLS*T Best Buy. That's the oldest bait and switch scam EVER! Of course, they said they could ORDER me one without the price gouge. However, I should be able to walk into the store and buy the product at the price advertised. The price on the shelf should be the price I pay--without some hidden rip-off cost. It's not like they were out of them. There were SEVEN on the shelf but they all had the rip-off "set-up" fee. I also noticed that there were only SIX laptops of any brand on the shelves without the extra fee.
YOU SUCK, BEST BUY! You lost a customer and I'm going to file a complaint with the local consumer protection agency against you. Seriously, this is a total scam. -
Review from Bud F.
9/24/2011
Just bend over and drop 'em, it's a lot less painful.
Went in here when I found I needed a longer HDMI cable (12') and Freddies did not have it. OK, so Best Buy does have them... for $99 (no name) to $150 (Monster Ultimate) !!!! OK, so here's a comparison... Amazon has the same exact cable for $49.99 for Monster Ultimate... down to $4.80 for 15 feet (no name). This is a digital cable guys, only 1's and 0's going through here, no analog signal to get messed up by radio interference. So, do the math, you could pay a stunning $145.20 for the pleasure of buying your cable here. Wow.
So, I needed SOMETHING to get things working. OK, they have a Rocketfish coupler for $29.99. I know I'm getting forcibly impregnated here, but I do it, knowing I will probably hate myself soon enough. Sure enough, I now feel like I was bent over the desk by Bill Gates himself, or maybe that animated parody of Bill Gates, the one from Despicable Me, yeah that one... I think he called himself Vector and he was the bad guy to good-ish guy Groo. Yeah, I just got pounded bloody by that guy. That's how it feels. The same coupler on Amazon? $6.75. No name? $1.85. I have Amazon Prime, so shipping...? Free. Damn. Well, I needed it now, and it does work.
So, here's my advice to you. Maybe they have a loss leader sale on that Megasuck 2000 720p Plasma TV that is so amazingly cheap you can't resist (sure, it's only 3 years out of date, go for it) and you just can't resist. Fine. Just don't buy any... and I mean ANY... ancillary items like cables, screen wipes... I mean ANYTHING else from them. If you do, you may wake up 6 weeks later feeling a bit sick and cramped and get some really bad news when you visit the doc. That's right... you've been forcibly impregnated by the Geek Squad without even knowing it. Well, at least maybe the kid will do well in school... -
Review from Jose V.
Portland, OR
12/13/2011 3 Check-ins Here
Hated it so bad; I tried getting the audio guy fired. Filed a report with the GM as it was disgusting; being a previous Best Buy employee in California I know how they work; but here in Oregon #BestBuy just doesn't care. I've offered them thousands of dollars worth of work & installations. Instead gave it to the Gresham Best Buy even though that wasn't any better the audio guy at least knew how to install something right.
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Review from Kevin W.
Portland, OR
11/29/2011
Until my recent experience I was a 7 year loyal reward zone member and had been shopping at best buy since the store opened in Phoenix in 1996 or 1997. They have chosen to throw this relationship down the drain by being rude and talking down to me. It's rediculous that I would receive an order confirmation and pick-up email and get to the store and be told they couldn't help me. To further antagonize the issue, they weren't able to help me on my second arrival, which was when they told me to come back. It took 3 trips to this store to complete my purchase. With the gas I could have gotten the computer I purchased cheaper somewhere else. Horrible customer service, horrible responses to complaints. I would reccomend you try a local store or smaller chain that still knows how to service customers before I would reccomend any Best Buy.
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Review from Jonathan S.
Portland, OR
6/4/2011 13 Check-ins Here
I like best buy, I'm a silver rewards member and I do most of my shopping online, shipped to my house. But there are times where you have to go pick something up or return an item. This place has gotten progressively worse when it comes to the customer service/returns/pickup area. I can't imagine a scenario where you couldnt pick up whatever item you needed faster than standing in their priority line.
I'm really disappointed with how long it takes to get anything done at this location. -
Review from Curt S.
Portland, OR
7/10/2011
It's Father's Day...I get a big screen HD plasma jobber out at the Best Buy at Cascade Station. I also purchase a bracket arm to have the TV suspended in the corner of the room I'll be using it in. So, Geek Squard can't make it out to install said TV for 10 days......that sucks but OK, I'll deal.
The day of the installation my wife calls to check when they'll be coming out. Turns out, they have no record of our installation appt. Double boo!
We reschedule for 10 days later. Geek Squad shows up on time and immediately looks at the bracket we'll be using for the TV- turns out there's no way it will work in the corner....way too small.
This is the arm the salesman pushed on us....he was informed it was for a corner space. So we've rescheduled..for 10 more days. Maybe I'll get it installed then.
But you know what? I'll never give these guys another dime. Suckola customer service. Home Video Library- why did I forsake you? -
Review from PDXgirl C.
Portland, OR
4/5/2011
I ordered a digital camera online Christmas Eve and was able to pick it up in the store within an hour. Printed my receipt, walk in to the clearly marked pick up desk and was walking out of the store in less than two minutes.
Um...that, to me, is about perfect. -
Review from Jason E.
Portland, OR
2/28/2011
Customer (me) orders item online, to be shipped/picked up at store.
Best Buy sends my receipt email and an additional e-mail stating that the store is closed. Yes, I ordered after hours. I know the store is closed. They provide a projected date range when I might receive said gadget.
Two days later they send a follow up e-mail stating that the product is not in inventory at this location. And if I really want the product I must call the customer service number to check and see if it exists at any other store in the Portland area - OR THEIR WAREHOUSE! (good one, right?)- and ask to have it shipped to my home. They also give me the option to cancel my order. Or do nothing, because in 8 days the order will cancel
itself.
So here I sit unamused with no electronic gadget to occupy my time. I guess next time I'll order from Wal Mart because even if I have to wait longer - and they don't have the item in stock - it will eventually find its way to the store for me to pick up. -
Review from Diana M.
10/4/2010
This is a story from a couple of months ago (long but SOOOO worth the read!!!!):
I ordered a laptop from this store online through a sales associate. When I got home and entered the tracking information online, it came up with the sales associates name and personal address (instead of mine). When I called about it, he said a mistake was made and that he would personally call me when the order came in and drop it off at Best Buy for me to pick up.
The online tracking said the package was recieved on Friday afternoon, July 3. I didn't realize this until Wednesday, July 8. I never received a call from the sales associate as promised. So, I called Wednesday morning to see if the laptop was in the store. They did not have it and also informed me that the sales associate went on vacation on Sunday for "a week and a half or so"
Since there was confusion, I went down to the store that day and spoke to the manager who informed me that he was on vacation and if I could just wait a week until he got back from vacation and gave me a $75 gift card for waiting. But since I had no idea when he'll be back from vacation or if I'll actually ever receive my laptop I wanted a refund. I called the store Thursday morning, July 9 and spoke to customer service. This associate was not very well trained since she told me I should "just go to his apartment and pick it up" or that I should "call his personal cell phone" I explained I'm not a friend of Benjamin, I am just a Best Buy customer. She then told me she needed me to transfer me to Customer Service and transferred me to a line that just kept ringing. When I tried calling back multiple times, they stopped answering the phone.
So, I had no choice but to go down to the store again and speak to a manager. The manager asked if I could give him the day to track down the sales associate and the laptop even though I don't even want the laptop after all this trouble. So, we made a THIRD trip to the store and he gave us the laptop. Not wanting to deal with them anymore, we took it. I seriously hope this guy was fired.
This was literally the worst customer service I've ever experienced in my life. -
Review from Chel M.
Portland, OR
3/12/2011 2 Check-ins Here
This is the only Best Buy I've ever seen with an entire section of Hello Kitty items. 100 stars by default.
But anyway, I've always had good experiences at this Best Buy location. They're almost always busy so it can be hard to get someone to help you, but they're ten times more competent then anyone I've run into at the Gresham or Clackamas stores.
I hate hate hate aych ay tee ee hate parking here. I also hate crossing that one-way street to get into the parking lot. Minus 96 stars. -
Review from Don B.
2/11/2009
So I am on my way out of town and there's this camera I really want to buy to take on my trip. What should I do? I have an hour or two before I have to leave for the airport, but I have some packing to do. Maybe I should check online...
Oh look! Best Buy has a feature where you can make a purchase online and then pick it up at the store! But will it work with my schedule? I can only leave about 10 minutes early for my flight. Oh there, it says that I should hear back within 45 minutes after my purchase confirming that my item is ready for pickup. I'm not leaving the house for an hour-and-a-half. This is going to work out just fine.
*click click click, swipe, click, purchase*
Well, I paid more than I wanted to, I could have gotten it cheaper on Amazon, but with the time crunch and all, I guess I am paying for convenience, right.
*pack pack pack, get ready, put shoes on, drink some coffee, use the potty*
An hour and a half has passed. Time to go. Let's leave 10 minutes early to ensure that I have time to stop in and get my camera.
*drive drive drive, yell at the dude who is driving 25 in a 35 up 82nd, honk drive swerve*
Here we are, I'll just run inside and grab the merch. Shouldn't take but a second, I've already paid for it, you know. BRB in a jif.
*run run run, find CS line, wait..... wait..... wait..... wait....*
Gee, it looks like I have to wait in the same line as the people who are there to do some sort of complicated returns. Hmmm. That's inconvenient. This has already eaten 5 minutes into my extra 10 minutes. Oh well.
Me (heady with excited anticipation both for my trip and my camera): "Here we are, hello, here's my order number, I'm here to pick up my camera!"
CS person: "Uh, I can't find it, did you get the confirmation email?"
Me (dialing up my email on iPhone): "Yeah, the confirmation that you took my $, there it is."
CS: "Uh, no, the confirmation that the camera was ready for pickup."
Me: "???"
CS: "You can't get the camera until its ready for pickup."
Me: "Well, I waited more than double the 45 minutes, now I have a plane to catch, I was hoping someone would get it when the website said they would. Maybe you can just have someone grab it now?"
CS: "Uh, no, you need to wait for the email."
Me: "Well maybe I can just go back to the camera aisle and grab one myself."
CS: "No, it has to be pulled by our online people from the warehouse."
Me (getting frustrated): "Maybe I will just go buy one from the camera aisle and cancel my online order."
CS: "Oh yeah, you can do that, THEY DON'T CHARGE YOUR CARD UNTIL YOU PICK IT UP ANYWAY."
Me: "Hmm, ok."
*runs to back of store for camera section, no salespeople available, no camera of my desired type to be found*
So I guess I don't get my camera today. My 10 minutes has expired. Not only could I not get what I paid for, I could not even buy a second one. But unlike what the CS lady said, they had already charged my card.
It took 20 minutes on the phone to cancel the online order. At least the phone CS lady didn't ask any questions, she just happily refunded the purchase.
Disorganized, not as indicated, and unreasonable. The CS person at the store was nice enough, but really, the whole point of purchasing something online to be picked up at the store is convenience. This was so inconvenient and disorganized. Having already spent the $$, I feel like I should have been a bigger priority than the looky-lou's in the store who were obviously there with time to kill. All I wanted was a little box with a camera in it. 1 minute it would have taken. That's it.
Business, lost. -
Review from Aaron R.
Portland, OR
7/24/2010
Yes, Virginia, I'm writing positive things about Best Buy. Sort of hard to believe it, myself.
Went in there with the other half to buy an iPod FM Transmitter thingy. They had it for about $70, but the other half thought to use his Android phone's trusty scan-the-barcode-and-look-up-prices gadget. Lo and behold, Fry's had it for just over $30. What a deal, except that Fry's seems like it's about halfway to Brazil from the Airport Best Buy, so I just decided not to buy anything.
The other half persisted, talked to a Best Buy guy on the floor, who looked it up on Fry's Website themselves... and didn't think twice about saying "Sure, we'll match that price".
I've always heard them say it. Now I got to see it in action, and I gotta say that I was impressed. I walked out with the iPod thingy and thanked the other half profusely. -
Review from Adam E.
Portland, OR
9/8/2008
Do not, under any circumstance, enter Best Buy to "browse." If you don't look like you know EXACTLY what you want, you will be hounded by employees like they're Nicole Kidman and you're a syringe of botox. Nothing beats getting attacked by predatory, pizza-faced high schoolers in blue polo shirts, am I right?
Ironically, the one time I actually needed assistance, it was nowhere to be found. When I finally got ahold of someone, I had to wait 20 minutes for him to finish up with "stuff in the back," and even then he was incredibly short with us and hurried me through my decision to buy a $2,000 television. Obviously, I don't expect the greatest customer service from a conglomerate chain store, but I've been to plenty of Best Buys where I wasn't treated like an idiot with a wallet full of cash. -
Review from Eric B.
9/9/2009
I try to avoid walking into big box stores such as Best Buy, as I have a relatively low tolerance for that combination of selection, size, and stimulation. However, I was in Portland on Labour Day evening with some time on my hands, I needed a laptop, and the "no sales tax" siren was calling my name.
This Best Buy is near the Airport and is a large and busy place (even by their standards). I had previously emailed the Store Manager for hours and advice and he responded in an nice and friendly manner. Free financing (for up to 18 months) was also available for any laptop purchase over $499. Unfortunately, through a combination of the holiday weekend a lot of the laptops were sold out and the store was waiting for the next shipment of Windows 7 machines to come in. Even though I gave the floor associate a hard time about that, rose to the occasion and offered my some decent choices and with a calm professional flair. I ended up with an open box Sony Vaio model at an additional 10% off. The floor supervisor and the Geek Squad guys up front were also very helpful in getting my new laptop ready.
Best Buy is normally a 3 star place for me, especially if I know what I want and can get in and out quickly. This experience gets an extra star for better than expected service all around. -
Review from Jenny C.
8/26/2008
Fixing anything technological makes me happy... happy in a crying sort of way. You know, curled up in shower, biting you knees, wishing you were dead kind of happy.
So when the monitor fizzled out on the folks computer today I sat there wondering what to do, beside throw it at the wall in a feat of angry strength. We decided it would be easiest to replace the thing, and then go from there.
"Awww... that means I've gotta go to Best Buy..."
Not my favorite destination, there's something about picking out electronics to ABBA's Dancing Queen that makes me feel like less of a coherent human. But they had decent prices on some nice LCD screens, so away I went to the sea of Blue and Khaki.
It was one of the best experience I've had there, the gal in the department wandered over, answered questions and offered a few suggestions and then left Dad and I to decide. When we looked up to go she was back and grabbed the one we wanted (actually in stock!) and sent us on our way to the long check out line.
They had a whole team of cahiers going and we only waited a few minutes before we were rang up and NOT pestered to get the extended warranty. How cool is that?
In and out in 25 minutes, 1/2 of which was spent deciding to get a 19" or 22" piece of new equipment for me to fight with.
If you have to hit up a BB, give this one a go, but consider this your warning of the likelihood of Swedish Eurovision pop pouring through the PA. -
Review from Aaron V.
Portland, OR
10/13/2009
This store blows. I can never find anything in here. Movies, games, camera ... Anything! Their movie selection is atrocious (they should be embarrassed!), the associates are worthless, the game selection is severly limited, and their digital camera selection is terrible. They have probably some of the worst brands there but try to make it look better by placing the camera island opposite of the Apple kiosk. Oh, the incongruous juxtaposition!
The only reason they don't get 1 star is because they do have some decent products (but you have to hunt for them). -
Review from Dan S.
Portland, OR
9/7/2008
So for the last year or so, I've been trying to establish my first three star review. It's hard for me to think of a place about which I really don't have an opinion. I can basically say I either like or don't like just about everything in my life. Then I thought about Best Buy. For a guy, it's sort of like a necessary evil. I hate it, and yet I'm drawn to it like the Death Star's tractor field. I've almost come to savor the uncomfortable feeling I get from the guy in the yellow shirt that greets every customer upon entry.
Who cares about the help from employees or lack thereof? No one wants help. People want to buy, buy, BUY!
It's big. It's got parking spaces for all males 18-39 in Portland. And it's got a bunch of shit I don't need, right there on convenient little shelves. I buy that shit. About every other week. -
Review from I am H.
Portland, OR
8/28/2011
Don't want to pin all of this on BB, but they were the final straw. Thought I would do the local thing and not buy online (amazon and or newegg). I did my research and checked the local supplies. Got to the store, and discovered the printer I wanted was not under the displays. This is where the fun started. Though the associates were all over the place, they were busy doing two things. 1) "Helping" individuals (Mainly older boomers) buy "just exactly what they needed", HA!; think car sales... scary and 2). Standing and bullshitting with each other. I wondered why, then I overheard an associate say' "oh thats OK miss, we don't get commission." Ah Ha! .. zero incentive.
I finally just about had to tackle an associate to ask if they had any more of the printers in stock. He told me to look at the top racks and they did. He said he would be back to grab me one. So I waited, and waited and waited, 20 minutes passed and the associate was still busy with his "older" customers, while others just milled around, not making and eye contact or any effort to help. My associate didn't or couldn't pass off the simple task to anyone else.... so I waited.. and waited. Finally I gave up and walked out. -
Review from Lemonleen C.
Portland, OR
7/4/2009
For a big box store, I found the service outstanding. After the appliance guys at Lowe's ignored me while I was shopping for appliances (an entire kitchen's worth), I went to Best Buy. The salesman, Jim Davies, was helpful without being pushy. More important, he reminded me of stuff you don't think of until the appliance is sitting in your kitchen -- like whether you've got the right plug, or if you've got a water hose for the fridge, or making sure to measure from the top of the hinges.
My order hit a snag when my range was left off the delivery truck. Normally that's like a two-week wait, but John, the manager of the appliance section, tracked down a floor model and had it delivered the next day -- with a $100 gift card.
Also, I noticed that their web site had a 15% discount. The store agreed to match the price, John made up a new receipt and mailed it to my house. But a month later I still hadn't gotten the refund. Once again, John tracked down the problem. The refund was mailed two days after I'd called -- and before I'd actually moved in -- so the post office had returned it. He called on the Fourth of July and said he would have the office resend the refund.
So on a $2,700 purchase, I got nearly $400 in refunds. Just as valuable, it was nice buying from people who would take all those extra steps to make things right. (John called with status upates!) The guys at Lowe's couldn't even take two steps to answer my questions.
I can't speak for the rest of the store, but if you want appliances this is the place to go. -
Review from Sean G.
6/14/2011 5 Check-ins Here
great staff
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Review from Ashley K.
Happy Valley, OR
10/11/2010 1 Check-in Here
Everytime I go to this particular location, I just can never seem to find what I'm intending to look for. Another thing about this Best Buy is that it just feels so empty for some reason. Like there's a lot of stuff in it, but there could be more? The other ones that I've gone to feel more alive and there is always someone just around the corner that is willing to help. They gotta change the vibe or something of this place.
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Review from Akemi I.
4/12/2009
Okay, I admit that this may be unfair, but, you, sir, get one-star for being closed on Easter. That is all.
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Review from Joshua M.
Updated - 12/13/2009
I still think this store sucks. It's so dimly lit I feel like they should issue nightvision goggles at the door. Trying to find computer accessories in their vast disorganization is next to impossible. Still Best Buy is hard to avoid if you want some mid-grade electronics item without waiting for it to ship to you. This time around we did manage to find what we needed, plus I got Under Siege on bluray for $10. Seagal discounts are worth an extra star in my book.
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10/13/2009
I used to think Circuit City sucked... but man at least then we had a choice. I can't believe that… Read more »
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Review from John K.
12/12/2010
I'm a fan of electronics, and I usually wait until the features I want are available at a mass market price, so Best Buy typically fits the bill. I generally go in knowing what I want, so I'm generally happy. But a recent 'special event' was a nasty brush with what can happen when you need a bit of guidance. They had the store open on a Sunday evening for people in their frequent buyer program. They advertised a nice percentage off on a product I was interested in, and said that product representatives would be on hand to help. So, I made a special trip to a store that was not the most convenient one for me (only selected stores were open for this 'event'). The representative turned out to be a very pleasant person (whose 'real' job is in real estate) in a tee shirt advertising the product, but who clearly knew nothing about the items in question (which were missing some versions on the hands-on display, and had boxes on incorrectly labeled shelves). The representative was willing to share the cheat sheet that turned out to have comparative information that was actually useful for making a decision. But (hopefully you could smell a big 'but' coming), the final thing that made this evening a waste of my time was that at checkout, they pointed out that the advertised percentage discount was off of the list price. It turned out that the regular shelf price (in effect any time, at all stores) was already lower than the bait and switch savings that they had lured me into the store with. You can get much better service with an online comparison chart.
