Best Buy

Elite '08

594

883

Susan R.

Las Vegas, NV

My real estate agent recommended Best Buy to me for buying a fridge.  The reason?  They sell Samsung which makes one of the best in the market.  It was great advice and I never thought a fridge could be interesting till I bought my Samsung.  The guy at Best Buy was very professional and took his time to explain everything to me.  After I purchased the fridge, they sent me gift certificates for further shopping at Best Buy (approx. $100 worth) and called me to see how the delivery process went.

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19

55

damon s.

Las Vegas, NV

Reviewing mainstream retail establishments may seem a little pointless here on YELP.  But if I leave one it's usually gonna be for one purpose....a
Warning.

Yes Best Buy has lots of great electric trinkets, and tons of cheap DVD's. But have you ever asked one of their employees a question?  Or found one easily for that matter.

I'm a total nerd and there are days when all I wanna do is flip through every single CD in search of something I've never heard of without any assistance. But.....and this was my worst experience at Best Buy, I wanted to buy a washer and dryer.  There was only one Customer Service person in the whole area. Which could be fine, but, when I approached to ask a question he was curt and a little put out that I was bothering him.  He told me to wait and I did, thinking that it would only be a few moments, then he promptly helped another customer that had just walked into his area.  I went to Sears.

Yes this is only one example, but honestly, I have never received a helpful response in that store unless I had to return something.  So, NO to the Best Buy.  Cheap they may be, but their Customer Service sucks rotten eggs.

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