Baystate Children's Hospital

They helped us with my little girl when she needed them. She made friends with all the nurses and doctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

I see that there are a lot of not so good reviews for this place but my experience here was great and even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma.
Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!!
Updating nearly a month later:
Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

My wife went into Bay state medical as a transfer because of no beds in worcester area with a t-12 fracture and died in Bay state hospital 30 days later no not covid-19. Nurses were the worst I have ever deal with and the doctors well lets say were afraid to address the cranky nurses and when confronted with a patient with multi-medical issues that have to be address every day these HERO NURSES AND QUAKS drs. ARE LAZY AND COULD CARE LESS, Dr. Alexander hates any body over 50 and you will get worst with him so be careful YOU WILL DIE THERE. This is a over rated hospital go there to die not to be taken care. Ken B.

Another wasteful and unproductive 12 hrs spent in ED.
It's not the staff, most were kind but everytime that had a moment to check in, they were immediately pulled away . They were doing their best. Its all on Administration. They run the ED like a sweat shop. Understaffed and overworked.

Administration is responsible for unpreparedness for PPE shortages.
Administration will not allow you to change doctors within a practice, even if you have expressed your concerns all the way to the top of this Doctors skill level, lack of compassion and blatant mysogony.
I have 4 autoimmune diseases and Cancer.
Yesterday, chronic stomach pain, radiating chest pain, inability to eat. temporal headaches, fatigue, dizziness, nausea, for 2 weeks prior to visit.
I had been working with my PC but everything was moving at a snails pace and my symptoms were worsening. An orderly tried to throw me out of my room and put me in the overcrowded hallway. When I declined explaining my conditions and the fact I had been approved to have a room, and waiting to be admitted for five hours/ I was not leaving the room. No one told him I was a high risk patient before giving the orders.

As usual, while sick and full of brain fog and alone, I have to become my own case worker once again and do all the follow up phone calls with 4 different Doctors.

The system sucks

I hate this place.

The worse ever. Over 12hrs just sitting doing nothing. The worse ever. They must get paid from your insurance to keep you in the waiting room . Doctors are horrible they don't call patients at all i say for 7hrs before I saw one person get called from my lobby. They will NOT meet your accommodations and will probably let you die. I'm not even joking. Everyone is miserable and wants to go home and most people they are just gonna give you a Tylenol and tell you to walk it off. You only earn the Tylenol after you sit for over 7hrs. The waiting time is lying saying 30mins it should be 12hrs minimum. The doctors will just kick you out if you don't do what they want, regardless to medical risk. Read low reviews first! More realistic. Take it from me I've been dealing with this since I was young. Goto ct or Palmer!!

Well not sure what to say. Went to ER with extreme vertigo. Was left for dead in ER with no less than 6 different doctors asking me the same useless questions falling on deaf ears After the first 16 hrs in hall way. They moved me to a " better hallway" for another 8 hours. 23 hours before I even got into a observation pod. I Then they ordered iv and medicine which took 7 hours the come. This place is so bad. The nurses are angry and so upset , all you hear is them complaining about how bad it is , While your throwing up your guts out on the floor. The doctors are so mindless, it amazes me they even went to school. I mean I googled my own treatment while lying there dying. I'd rather go to the Downtown Mogadishu hospital in Somalia with yellow fever and rusty wheelchairs....This place is awful. I Spent 28 hours there was given Dramamine and cat scan. So let's recap! Suffering And 23 hours of hallway care with no food , no bathroom help had to pee in a bottle and hold it out like Gatorade bottle someone to help empty it , no food , no water , no help , code yellows on
The load speaker constantly. ( I think that means angry customers). And nurses that are busy just talking to each other to get through their " 13 hours hell. shift "

If I could give a zero or lower I would. Worse experience ever and will be filing formal complaint. Choose to go to Baystate so it would be easier for my drs in mass to access reports if needed. I have chronic back pain and had a recent flair up, after a few days and not able to see my dr my Pcp recommended to be seen at er. I arrived at 215 pm in extreme pain unable to walk they wheel me in, check vitals bp extremely high due to pain. They wheel me in corner of waiting room where I wait for 3 hours (sitting n wheel chair which is the worse for lower back pain). They finally call me and wheel me to OUTDOOR make shift area, yes outdoor covered areas that was freezing. I mention that it was freezing as they wheel me in a stall, response "I know, sorry". They ask me to sit on bed umm at this point can't move because I had been sitting for three hours in extreme pain. Finally get in bed, if u want to call it that cot more like it with no blanket or pillow. Remember I said I was cold shivering and all. Las to knew that was very helpful for my back pain and spasms. No vitals taken again, asked 4 times for blanket, finally came with a blanket. No tests performed. Gave me diazepam and lidocaine patch at 645. No relief. Came back at 8 asked if it helped nope not at this point. When mention I was still closed and I was to the touch er dr said u don't feel cold and walked out. Came back gave me another diazepam which I didn't want because the first didn't help and I just wanted to go home to shower feom being In the most unsanitary, filthy uncaring place they call bay state hospital. No assistance walking out, lord knows I did everything in my power not to touch or fall there DISGUSTING!!!

Happy to be home, clothes thrown immediately in the laundry and shower taken with help for carry friends unlike the staff and bay state hospital in Springfield Massachusetts

If we could give zero stars we would.
My niece is in labor here and we have had such a poor experience with the nurse team.
The mood is very negative and the staff is very dismissive when you ask a question.
Although we have been here since 1am and are only 1 of 2 families here, a particular nurse told us we couldn't wait in the EMPTY waiting room because it was for surgical patients only.
Even though there are none.
Furthermore we were sitting quietly 3 at a time in the patient room-as allowed when the mid-wife came in and began chatting to us, the same previous nurse came in and asked her if she needed help because she heard LOUD voices?
The mid-wife kind of looked at her confused and said, "um, no we're just talking."
Wth?

This is the best hospital
I grew up coming here the nurse and Doctors are awesome here
Huge hospital it has everything here
It keeps growing
Definitely the best

May 7, 2016 about 5pm my nephew was born. This was my sister's first child and I haven't given birth before either, so we didn't know what to expect. The experience was overall amazing! I live on the other side of the state, but I kind of want to deliver at this hospital too if there is a chance I will have nurses who were as patient, calm, and nurturing as the ones that helped my sister. My sister was supplied with everything she needed to be comfortable, she was taken care of and assisted around the clock, and she was able to keep my nephew in the room with her the whole time.
The one reservation that I had was that when my sister was fully dilated and the baby was literally pushing himself out, the doctors told her not to push and to wait for them to deliver 2 other babies first. That is why I only gave 4 stars because I don't think that someone who's ready to deliver should hold in their baby like it's a bowel movement or something.