Baymont Inn

Elite '09

10

77

Dave L.

Cambridge, MA

6/9/2008

My girlfriend and I traveled out to the Chicago, and were assigned this gem by http://priceline.com.  

We were first disappointed to learn that this "Greater Chicago Area" hotel was a 40 minute train ride on the commuter rail from downtown.  Since we were here for a vacation, it was quite disappointing to face a long commute as if it were a day job.

Nonetheless we plugged ahead with our trip and took the train out after our first lovely day in the city.  

Then the nightmare began.

It was rainy out, and earlier in the day my girlfriend inquired "so how do we use the shuttle" and the desk person said " oh its easy.  just call 10 minutes ahead of time and it will pick you up".

We get out to Aslip , IL (where is that?) and call for the shuttle.  It is raining and thundering outside...the desk clerk says "oh it wont be available for 45 minutes".....................

since we are in the rain, we decide to take the hit and pay for a cab.  We ask the desk clerk " do you know any cab services that could get us".  We thought being a service-oriented business, they would compensate the lack of shuttle by at least organizing alternative transportation.  Instead , we get the phone numbers of some local taxi services that also give us "45 minutes or so" until a cab can come.

We bit the bullet and waited for the shuttle..

We finally get to the room, and notice some flooding in the bathroom.  Eh, lets just get through it.  Its not bad, not even worth complaining....big mistake!

Later in the night we hear some mysterious water sounds, and wake up to serious flooding in the bathroom.  All over the floor.  We call the desk, and they can't even move our room because the hotel is booked.

In the morning, we ask for a refund and they refuse.  They did at least give us a shuttle back to the commuter line.

After some serious fights with priceline, they agreed to transfer us to a downtown hotel at a higher rate.

Bottom line:
- Dont select "Greater Chicago Area" as an option for your priceline hotels, you will regret it!
- If you can, avoid this hotel!

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