- Restaurants |
- Nightlife |
- Shopping |
- Movies |
- All
Baskets By Bonnie
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
1 review for Baskets By Bonnie
If I ever make it to Ohio, Baskets by Bonnie is the first place that I will stop at to buy some presents for my friends and fam. The customer service is unbelievably good and undeniably one of the best I have ever encountered. My phone order which was placed after hours was returned immediately, taken down with detail, filled with love and wonderfully packaged - as well as shipped out instantaneously. I was notified by email of the tracking number and ship date. The box included a cute HAND WRITTEN note and the sales receipt. I was ecstatic and did a little happy dance.
When I realized a couple of days later that part of the order was malfunctioning (mind you, NOT the fault of Baskets by Bonnie) I called the store and inquired about any possible return or exchange policy. I was immediately shipped another item, no questions asked and was told to just keep the damaged one. I didn't even have to pack a box and send the broken one back.
This is truly as good as it gets. In a time where consumerism and Walmarts crush customer service, stores like this leave people with a huge smile on their faces. Baskets by Bonnie deserves a new ice cream flavor named after them if you'd ask me.
Specialties
Customized gift baskets for all occasions, unique games, desk-top toys and wine (for Ohio delivery)
History
Established in 1994
We opened in our first retail location in the Short North Arts District of Columbus in 1994. As the business outgrew our retail store, we realized we had 2 businesses: A Retail Gift Shop and a corporate and internet-based service. In October of 1996 we were given the opportunity (thanks to a bidding war on our retail space) to re-evaluate our business model and location at the time.
In order to provide the best possible service to our core client base, we are now located in a business park with a front office and warehouse. We ship with UPS, Fed-Ex and can courier locally. Baskets by Bonnie also has a small retail area where customers can stop in and pick up their purchase.
Our best form of advertisement is a satisfied customer, which is how I found Yelp. By way of "doing the right thing" we created a fan in our first reviewer who told us that she put up a review here. Sites and reviews like this are what makes it all worthwhile!