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Axiom Auto Group
Category: Automotive Car Dealers Car Dealers [Edit]
953 W El Camino RealSunnyvale, CA 94087
(408) 660-3669
- Hours:
Mon-Sat 10 am - 7 pm
Sun 10 am - 5 pm
Bree W. said: "My review is for the service department. I bought my Sentra in 2011 and got the limited service plan. Essentially, I pay for every other service I bring my car in for. Not what I thought I was buying when I spoke with the financing…" read more »
23 reviews for Axiom Auto Group
23 reviews in English
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Review from Gerry E.
San Jose, CA
2/25/2012
It's been almost 2 weeks now since my car has been washed by you guys and I just want to say that you guys did a fantastic job washing my car!!!! It's been awhile since I have my car washed and waxed at the same time for the price that you charge...it's very, very reasonable and the service are definitely good. I just hope that you guys won't raise up the price by summer :-)
I forgot the guys name who washed it but I was watching him and what I notice is he took his time and washed the car like it was his own which translates to = personal touch!
Also, what surprising about it is, since it was a car dealer, I thought the car wash was just a side job to talk you into getting a car from them but to my surprise, they didn't even mention anything about their car and the conversation was strictly about the car wash service.
when I'm ready to get a car, I will definitely try AAG first :-) -
Review from Sam B.
Fairfield, CA
Updated - 10/17/2011
James is great, just bought another Infiniti from him this past weekend. Car was in excelent shape and low miles. We were in and driving the car home in less than 2 hours.
Like other's have said in their review's, James is very low pressure and lets his quality in luxury cars sell themselves. He is very knowledgeable about all his cars. He had the one we bought sent to the local infiniti dealership for a full service and to have any outstanding sb's completed.
Thanks again James, we'll definetely be back in the future.2 Previous Reviews: Show all »
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5/13/2011
10 days after purchase and we recieved the plates and a refund check for the dmv fees. We'll… Read more »
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Review from Jen T.
San Francisco, CA
2/19/2012
Purchased a Lexus from James. He was very knowledgeable and seems to enjoy talking about cars. All the cars on their lot was in excellent condition so I was assured that the Lexus I purchased was in great shape. I would definitely recommend Axoim to anyone looking for a used car.
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Review from wantok m.
San Francisco, CA
12/7/2009
I wrote this about Axiom over a year ago soon after I bought a car from them. Seems they've moved closer to where I work -- hmm... maybe it's time to look at what's in their inventory during lunch...
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Car dealers are very aggressive these days, even more so than before. Once they have your contact info they try to get you into their showroom even though they either don't have the car you want or their advertising is intentionally misleading. James was a pleasant surprise, I didn't feel like I needed a shower after talking with him or test-driving. He doesn't try to dazzle you with car-babble and lets the quality of the cars in his indoor showroom speak for themselves.
Polite, considerate and never pushy, I am the proud owner of one of his cars. He's so thorough I even got my new plates in about 3wks along with a refund cheque because the licencing was cheaper than calculated. This is definitely a good small business that I hope will survive this downturn. -
Review from Basil S.
Palo Alto, CA
6/2/2011
Never bought a car from this place, but I got a detail here. Service took about 5 hours without an appointment, and they did a fantastic job. Clay service with interior and engine bay cleaned as well. Car looked like new. Paul was the one who greeted me and he was friendly and helpful. I was also able to meet James, the owner, briefly and he seems like a nice guy as well. Looking to come back here for future detailing needs. Cash only for the detailing.
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Review from Monica K.
Santa Clara, CA
8/2/2010
I recently purchased a '08 328i from James. This was my first used car purchase, so I had a lot of questions and requests for him. James was able to provide me with honest answers to everything. He was very knowledgeable about the cars that he sells, and was never pushy whenever I went to go see the car. It took me about a month to decide on the car, and throughout the whole time, he kept in contact with me and was patient with answering all of my questions. When I was finally ready to make the purchase, we agreed on a price, signed the paperwork, and off I was with a new car. It was probably the smoothest car transaction I've ever had.
I definitely recommend James when it comes to buying a used car. He has a good selection, is honest and straight-forward and will give you the best price. -
Review from Catherine B.
Palo Alto, CA
12/7/2009
James of Axiom Auto Group is a pleasure to work with, and you don't get any of that creeping suspicion that you're about to get cheated as at other dealerships.
My fiance and I came in to test drive a BMW 3-series. It was in excellent condition, and was a GREAT deal for the options it had. Unlike other dealerships we went to, there was no rush and no pressure, and both of us got to do a full-fledged test drive (none of that "you drive in one direction and she can drive on the way back" stuff). Not only that, but the test drive was much longer than we had at any other dealership (my fiance even joked that he was starting to "get bored" by the end of it).
He's extremely honest when talking about the cars. At other dealerships we had to deal with the salespeople telling you ANYTHING to make a sale--the phrase "fully loaded!" has become an inside joke with us. Here you actually get an honest answer about what the car has, and he doesn't pressure you into buying something you're not sure about.
Unfortunately we didn't end up buying the car from James as we found one elsewhere with heated seats--the one option that his car did not have that I really had my heart set on. Still, throughout my experience at the BMW dealership I was comparing it to Axiom, and the usual "large dealership" tactics, and the comparison was definitely in Axiom's favor. We didn't get a car from him this time, but next time we need a car AAG will definitely be at the top of our list of places to check out. -
Review from TrevB B.
Redwood City, CA
7/13/2011
Picked up a 2008 G35s here earlier this week (with a specific set of options that are quite difficult to find together, even in a large metro area like San Fran/San Jose).
Similar experience to other posters here - car was in great condition and the service (from James) was explemary. They don't apply any pressure to buy, they let the quality of the cars speak for themselves. They have a small inventory, but they are 'choice' cars that are in top condition with the right options and extras that a discerning buyer looks for.
I found James to be extremely knowledgeable on the cars, its always great to do business with someone who is passionate about what they do (rather than a sales guy who just wants to make his commission).
Highly recommended if you are looking for a used car. -
Review from Henry C.
Hayward, CA
1/5/2010
I recently purchased an Infiniti G35 Journey sedan in as immaculate condition as it could be given that it is the 2007 model. Besides the great deal and the remaining mileage on the factory warranty, James' honesty, straightforward approach, and trust in his customers (including myself) had sealed the deal.
He patiently walked me through his financing options, extended warranty options, allowed me to test drive to my content, and did not sell me the car just for its fancy features, which many car salesmen I've dealt with do. He did not send unnecessary nag Email messages or make unnecessary nag phone calls.
Another big positive is that I did not once feel pressured into buying a car. He is patient and was willing to describe any car he had available without bias, so that it did not seem he was trying to get rid of a specific car. James also proved to be knowledgeable and shared his knowledge without overwhelming me with car specs.
Allowing a buyer to rethink about a car purchase without pressure is one of the most important factors that I expect from a quality dealership and James delivered. -
Review from Quyen T.
San Jose, CA
12/27/2010
I bought a used car here but wanted to wait a couple months to write a review of this place to see how the car would hold up. And to date, the car has had no issue and drives beautifully. I was definitely sold a good solid, quality product. I was particularly impressed with James and his service. The car had some nicks on there and James took care of it before I took it home, it ended up looking like brand new, he definitely goes above and beyond the call of duty to make sure his customers are happy!
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Review from Jason P.
San Jose, CA
3/4/2011
We paid this place a visit when they were at the old location and test drove a car. We didn't end up buying a car at that time, but later went back to the new location and this time did buy from here after driving a few different cars and visiting several other dealers.
Such a different experience to any other car dealer I've visited in the area. Anyone looking for a new or used car should check this place out. Unlike anywhere else, James is actually interested in working with customers to make sure they are happy and end up with what they are looking for. There's no time wasting, pressure or money grabbing tricks you get at a typical car dealer, just good, honest service and value for money. I hope this leads to a long and successful business. -
Review from Paul D.
Hollister, CA
2/15/2011
Let me tell you. I have found the last Auto Dealer I will ever go to again! James and the Axiom Auto Group are top notch! My wife and I recently purchased a 2008 Mercedes C300 with all the bells and whistles and James helped us from the test drive to the financing as well as our TWO trade-ins. I feel we got fair value for the trade-ins and a total NO PRESSURE sale. Axiom has the best mix of luxury cars at the best prices. I couldn't have found a better deal except maybe for the new 2008 red Mercedes C300 they have on their lot now.
The cars they have are well maintained and detailed and their customer service was beyond exceptional. Even though we ended up not going with their financing, we were offered a very competitive rate. I must say that the next time I need or know someone that's looking for a car, I'm sending them to James and the Axiom Auto Group. Thank you James, my wife and I love the new car. Hope to see you again soon... -
Review from Lyn E.
Frisco, TX
2/24/2010 1 Check-in Here
James is the absolute best car dealer I've ever come across. He's not only helpful, he's honest! An honest car dealer!!! I definitely never thought I'd use that word to describe a person in this line of work. Seriously, James knows his stuff and he strives to be successful by maintaining his reputation in providing great service. Once you experience this for yourself, you'll see why he has so many returning customers. You not only leave with a great car at a great price... you leave with a peace of mind that you can't find in any other private dealership.
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Review from M-C R.
Oakland, CA
9/3/2010
.I had a wonderful experience with these guys. The reviews were right on the money. They were friendly, they weren't pushy, I didn't feel pressured or stressed. Would I buy from them again? Yeah and I may very well just do that.
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Review from Ana W.
San Jose, CA
4/25/2010
Have no fear people, there are some truly honest and genuine dealers out there, and Axiom is one of them. Big shout out to James for not kicking my husband to the curb after he almost drove us into a semi on El Camino. Carlos even let me stay in the lobby for 2 hours to fend off other buyers...lol...I wanted my new Infiniti G35 really bad. Very good customer service, but beware...James can play some hardball! Thanks for providing a great product Axiom Group
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Review from Natasha H.
San Jose, CA
7/28/2010
This is the second car I am buying from James, and having recently visited a nearby dealership to take a look at some 2011 models, I remembered why I stopped going to those places in the first place. James is a very rare combination of a car guy (the extent of his automotive knowledge is very impressive and was a huge plus for my fiancé) AND a great businessman, which means a haggle-free, honest and enjoyable car shopping experience for me. And to top it all off, his prices are pretty much impossible to beat!
James was very attentive to what I wanted out of a car (even if all I cared about was color, sunroof and heated seats) and didn't try to sell me something else entirely just to make a sale. He was able to talk about differences between model years and explain car features in a language I could understand - many other dealerships can definitely learn from him!
He was also very patient with me even when I came back several times trying to decided between the EX and the RDX, and was always willing to do another test-drive, to help me make sure I was making the right choice. Overall, the customer service was great! I never felt pressured or rushed, got my RDX at a great price and couldn't be happier.
If you're looking for something different that the usual BS that often comes along with car shopping at some dealerships, check out Axiom, you will not be disappointed. -
Review from H N.
San Francisco, CA
7/14/2010
I purchased an 05 minicooper S from James a couple years ago but forgot to write this review.
James listened to what I wanted in the car and actually called me personally to say he found one for me that met my specs. This type of personal service and great price will assure that I will be coming back here for my next car purchase. Thanks James and Axiom. -
Review from Bharath S.
San Francisco, CA
9/12/2010
I first saw the ad for the car ('07 G35 Journey w/ Premium Package) about mid-August and contacted James about it. Went in a couple weeks later to check out the car. The lot itself is small but very well maintained. All the cars seem to receive a thorough inspection and detailing and continue to be maintained while still under his care. I initially drove the car and asked a bunch of questions, for which he gave me honest and thorough answers. It took me a while to decide (about another month), but James was very patient and answered all of my questions. When I finally decided to purchase, I went in and met Norman (his brother). Basically went through a relatively quick and painless process and drove the car off the same day! I also got it for an excellent price (I won't lie though, they knows their prices are good so it's tough to bargain!).
Highly recommend coming here if you're looking for your next car! -
Review from Kirill U.
San Francisco, CA
5/17/2010
Well, I must say, buying my car through Axiom was a truly pleasant experience, thanks to James. You know what people say about auto dealers, and you've probably met some that fit the bill very well. But working with James on my transaction was as smooth of experience as it could possibly be. Communication was top-notch, he was extremely helpful and we agreed on a very good price for the car. I would easily recommend him and Axiom Auto to anybody looking for a hassle-free car purchase.
There are some honest and professional auto dealers after all, as I almost lost my faith in that. Thanks James and Axiom! -
Review from Amit G.
San Jose, CA
4/11/2010
We had the best experience ever buying a car with James Lee from Axiom Auto Group. The cars in his inventory are top-class and the whole process is as smooth as it can get. Also, you don't get any of the salesman-tricks from James. He never asked us, "are you buying today?" or "the price is only good for today"...the kind of questions I have faced at other dealerships.
All in all, if you are looking for a premium used car, save yourself time and just go to Axiom Auto! -
Review from Ajay S.
Palo Alto, CA
12/6/2009
I had a fantastic experience working with Axiom Auto Group and have been recommending them to all my friends. James is a pleasure to work with, is not pushy, and is completely honest and transparent. His prices are fantastic, his cars look brand new. The bulk of their inventory appears to be luxury sedans and coupes (Infiniti, BMW, Audi, Acura, Lexus, Mercedes, etc.) that are 1-3 years old with 15K-35K miles. James takes care of all the paperwork, is very professional, and responds to questions about his vehicles almost instantaneously. I must say the entire buying process was hassle free and I will definitely be checking with James before buying my next car.
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Review from Yelp E.
Palo Alto, CA
12/6/2009
Amazing. They are by far the best private dealer in the Bay. After major investigation I just purchased a pre owned BMW from them. They blow thier competitors prices out of the water. Great guys that work there too. Absolutely recommend.
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Review from J M.
California, CA
7/18/2010
Well, what can I say about Axiom Auto Group. I just purchased an 07 BMW 335i from them, and James has been a pleasure to work with from the first time I walked into the dealership. He came out and greeted me with a warm welcome and asked me if I needed any assistance. Coming from an SUV, It was quite hard for me to transition to a gas friendly vehicle. But James made it easy for me. Took time to explain what my options were, and accepted an offer we both thought was very reasonable. Paperwork was very easy and thorough. Honest, professional, and easy to do business with were his three qualities that sold me. Look no further folks, Axiom Auto Group is the place to look for nice pre-owned vehicles. I'm glad I did, and so should you. Thanks James!
