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Austin Marriott South
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
4415 S I H 35Austin, TX 78744
Neighborhood: Southeast Austin
(512) 441-7900
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- No
- Dogs Allowed:
- No
22 reviews for Austin Marriott South
Review Highlights
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"The lobby was spacious and very clean." In 4 reviews -
"The front desk staff hooked us up with extra toothbrushes..." In 4 reviews -
"...rooms are very spacious with large, comfy king size beds." In 4 reviews
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22 reviews in English
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Review from Anh P.
4/11/2011 1 Check-in Here
I went here for a course. I am not reviewing the rooms.
I wanted wifi. Why? My class was boring and I came late and had to sit in the front. I paid for the class so if I want to surf the internet, I think I will.
There are a couple of wifi hotspots. They are all very similar in name. However keep trying as there will be one that is free to access without a password. I had no idea of this until I asked the concierge. It looks like it will ask for password b/c you have to click a link to activate and agree to TOS, but it is free. Yay for wifi! -
Review from Taylor O.
Houston, TX
9/12/2011
I'm not saying that The Marriott is my favorite place to stay, when frequenting hotels, but we had a pretty decent stay.
Aside from the two complaints, it could easily be five stars. However, i'm taking a full star away for each complaint.
Complaint #1: The tub did not drain properly. I showered, and the water filled up in the tub as if were attempting to take a bubble bath; all that was missing were the crystals, bath gel, and the bubbles.
Complaint #2: We were taken (by the shuttle) to 6th street. We were told that the shuttle stopped running at 11:00 p.m. Well, we were finished with dinner more than 30 minutes before 11, and called for the shuttle. They said he was on the way. Well, it was almost 10 till 11:, and still no shuttle. We called back, and they radio'd in to him, and he claimed to have "passed by the hotel where we were waiting, and where he said to wait, but not him. Calling the dispatcher back again, she located him a 3rd time and said that he'd swing back by after he picked up another few people, but it may take awhile (Texas Longhorns played that night and the game was just ending) due to all the traffic. We never saw him, and were forced to take a taxi. Shame on somebody.
I'd stay here again, but only -
Review from Farrah A.
3/24/2011
A boutique hotel, this ain't. But during the crazy fest that's SXSW, it was the best (but def not the cheapest) I could get.
I booked online and received a phone call shortly after confirming my reservation. The gentleman mentioned they happened to have another room $100 cheaper - but since I was sharing my room with Atlanta CM Kathleen M, we prefered to keep our suite: complete with a living room area with sofa bed, desk area, king size bed...
What I loved:
*The mini-fridge that actually kept cold. I traveled with a healthy fruit salad to keep me from snacking on chips, Gatorade and water to keep me hydrated; and they all stayed ice cold. Mmmm. Ice cold grapes, berries, apples, strawberries and melon are the best morning breakfast during a hangover.
*And the shower was great too. Bathing in Austin is the best because of the wonders soft water does to your hair and skin, but the shower head made me sad to go home to the one I have at home.
*Business center for all my printing needs.
*Free parking, but no valet.
*Complimentary shuttles every 30 minutes to the Downtown Marriott during SXSW.
What needs upgrading:
*They've got free Internet, but no Wi-Fi. You gotta use an archaic Ethernet chord.
*Decor. It doesn't compare to other Marriott Hotels - maybe the Courtyard or cheaper versions - but not a regular Marriott.
*Room service menu was incredibly inexpensive, but our breakfast arrived cold.Listed in: Austin - Hotels
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Review from Melissa G.
Katy, TX
7/10/2011 1 Check-in Here
We stayed here 4th of July weekend and got a suite because it was pretty much the same cost as a regular room.
Everything seemed fine until I woke up my first morning there covered in bites. My husband thought that maybe they were mosquito bites from our walk at the Zilker Botanical Gardens and I just hadn't noticed the night before.
So with that I decided to do something I should have done at the beginning and inspect the bedding. I've had bed bugs before and didn't want to go through all of that again!
I saw nothing behind the bed board, but when I inspected the mattress I was very disappointed. I didn't see any bugs, but the mattress itself is not encased at all! Even "lower end" hotels think to put their mattress in bug-proof cases, but not the Marriott? Then I moved the mattress away from the wall to look at the box spring and was a bit grossed out. There was a ton of hair and lint from previous customers on the bed skirt linen. I expect more from the name behind this hotel.
I finally decided to write this review after waking up this morning itching. I go to the bathroom and there are bites all over my feet and around my ankles. I would think it was from my hiking yesterday if I hadn't been wearing socks that went 3 inches above my ankle.
I will say I saw no actual bed bugs here or even any bed bug carcasses, but what I did see shows me that their housekeeping standards leave it highly likely that they will have them if they don't already. I won't be returning. -
Review from Ilija S.
Dallas, TX
6/8/2011
This must have been the most disappointing stay I've ever had at a Marriott, and probably would have had better luck at the Courtyard next door.
The only pros I have to list are that the room was clean and they don't charge for parking.
Disappointments/issues:
- The least comfortable pillows I've encountered in a hotel
- We actually ran out of hot water in the shower for several minutes.
- The alarm clock is exceedingly bright, even on the low setting. Buried under a shirt, it still glowed brightly enough to think a close encounter was taking place.
- When set to Auto, the AC didn't cool the room despite the temperature being on it's lowest setting. We had to switch it to High (discovered briefly before check-out) in order for it to cool. A bit uncomfortable, when it's in the high-90's outside.
- The pool is fairly small and was inundated with children. Great if you have a family, but bad if you're actually looking to exercise.
- The sun deck certainly get sun, but has a view of nothing but the walls surrounding it.
The only issue that I could chalk up to circumstance was that the ice machine on several floors was out of ice. We happened to be staying here during a soccer tournament, and I imagine a number of people filled up coolers.
"Meh. I've experienced better." indeed. I could not have put this better, Yelp. -
Review from Tricia K.
Rio Rancho, NM
3/25/2011
In a town like Austin, yes, there are more luxurious places in more happening locations but this Marriott was perfect for my 2 night stay while I recruiting at UT Austin.
Not wanting to stay right near the university or downtown the location of this Marriott was really perfect because I was able to get there and back on the frontage road instead of sitting in heavy traffic (and not much chance of getting lost). My recommendation would be to request a room which does not face the freeway. Although I have this request in my Marriott rewards account, usually the reservations desk does not take notice and I have to request it every time (no, I am not platinum). This is the first Marriott that didn't have to change my room upon check in because they had actually granted my request beforehand. Consequently, the check in was less than 1 minute and I was on my way to the concierge lounge for some snacks.
The room and concierge lounge were the usual standard expected and that was just fine with me. I prefer to stay at Marriotts because I depend on consistency when I travel. If you are looking for a dependable hotel with warm southern hospitality (away from all the craziness of downtown) this Marriott is a good choice.
Bonus: several parking spaces are reserved right in front for Silver memebers. -
Review from Anthony M.
Chicago, IL
12/15/2010 6 Check-ins Here
Once a year I live in this hotel for 2 days during a trade show...I wish the location was closer to downtown Austin but this year they started a shuttle downtown from 6pm to 11pm...which is a nice touch. I would rather pay for one taxi ride instead of two.
The staff is really good and friendly here. I recently lost my Marriott Status and was not given the Concierge Floor...which is great here...I have gotten spoiled...this year I was slumming it on a regular floor. When I checked in at Noon, the guy behind the desk told me that no rooms were available especially King Size Beds...I threw my Marriott Number down and then all of a sudden he found me a King Size Room. It is amazing how that works...any kind of membership has its advantages. The room is nice...big comfy bed...big TV and a nice work area...which consists of two big desks. I had a lot of room to work on my presentation.
The banquet staff also works really hard too...the managers were there late and up early. This place also has a peanut butter fountain. It is the most amazing thing ever. Two years ago I gathered a crowd of ten around it as we dipped pound cake, marshmellows and strawberries into it. When I walked in this year I was happy to see my old friend the peanut butter fountain...then my old friend disappeared while I was drinking a beer...I talked to one of the managers and she said that it was backing up...so they had to remove it. She offered to get me a bowl of peanut butter to take back to my room...I almost took her up on it but I didn't want to look like a freak going back to my room.
Great staff, nice room and excellent banquet facilities!
The workout room is also very nice too..thanks for keeping me healthy! -
Review from john W.
11/19/2010 1 Check-in Here
We held a conference here. Great staff, super friendly!
Very nice rooms, and the concierge floor is pretty awesome :) No outside balcony, but you're by the freeway so really who'd want that?
Just outside downtown, about 15$ by cab. There's also a free Marriott shuttle that'll take you to the downtown marriott, and then it's a short short walk to 6th street. -
Review from Alayna J.
New York, NY
11/19/2009
I give this hotel 2 stars as a general hotel to stay at and for their night-time staff, and 4 stars as a place to hold a meeting and for their day-time staff. Thanks to the gracious manager who placated me after I complained about my hotel stay, I will begin the review with the positive side.
The staff during the day was super friendly and very willing to help us with all of our needs. There was always someone nearby to assist whether we needed food/drink refills or more tables/chairs, and they popped in every so often to make sure everything was running smoothly. And the lunch they served us each day (first day Mexican, second day BBQ) was a nice selection of very good food. Between the banquet staff and the front desk staff during the day, our two-day large meeting was a success.
Unfortunately, my actual stay in my hotel room was not nearly as nice. Essentially it comes down to an inattentive housekeeper and unavailable front desk staff at night. When I went to the front desk to check-in, there was no one standing there and I basically had to yell over to the security guard to get someone to come check me in. It was annoying to wait, but didnt really bother me too much at the time. Then I went to take a shower and noticed the housekeeper left two lotions rather than a conditioner...okay, again no biggie, I come prepared for that.
Then I start to learn those were just the first signs of bad service...
I go to dry my hair and see that there is no hair dryer in my room. I call down to the "at your service" number and it took me about 20 minutes to get someone on the phone-- I called 7 times and let it ring for about 10-15 rings each time before finally a guy answers. So I tell him I need a hair dryer, and after he insists a few times that its in my closet despite me telling him over and over its certainly not, he finally says he will send someone up. 20 minutes later, still no hair dryer. Call down again, get a woman this time who says she will send someone up, acting as if this is the first time I called. And of course no apology from either of the "at your service" people when I expressed my concerns regarding the lack of service.
Then the housekeeper brings the hair dryer and it doesnt work, so I call down for her to bring another one. She comes back with another but does not seem happy with me. Finally though, after over an hour has passed, I can dry my hair
Well you know when you wonder if a seemingly annoyed waitress will spit in someone's food...well I had that sort of concern with my housekeeper, even though it was her own fault for not checking to make sure the room had a hair dryer. But I didnt give it too much thought and instead left my room the next morning to go to my meeting. Later, I came back to what seemed like a perfectly made up room.
But then I went to go to sleep and I pulled off the blanket, and sitting there on the top sheet was a corn cushion!! You know, one of those little donut shaped cushions for your toes. I was so grossed out, but it was 1am so I didnt have time to deal with the "at your service" people that clearly take an hour to accomplish anything, so I tore the top sheet off the bed and had to sleep with the heavy blanket. The grossest part is that the corn cushion was intact, which clearly means it hadnt been through the wash. So basically I got someone's dirty sheets. Whether it was intentionally done out of spite (I dont see how she couldve missed seeing it when she was making the bed!), or if it was just another careless mistake of an inattentive housekeeper, we may never know. But I do know it was the most disturbing hotel experience I've ever had.
But I emailed Marriott my complaint, and the manager handled my situation very professionally. He apologized numerous times and gave me the amount of Marriott points equivalent to my stay there.
Some advice if you do stay here, if you notice that even one thing seems off in your room, switch rooms immediately and to one very far away from that one in hopes of getting a different housekeeper because you clearly dont want the one I got!
Oh and I should also mention that despite being called an airport hotel, it isn't the short distance from the airport that you would normally assume. It is actually about a 15-20 minute drive from the airport, and probably even more during rush hour. All the good food places are about a 10-15 minute drive as well, but well worth it. -
Review from Ivy K.
Santa Monica, CA
8/4/2009
I scored a night in the Marriott Austin South for only $50 on priceline ($64.99 after tax). It was a little tricky to find but ended up being MUCH nicer than any of the million Marriotts and other hotels surrounding it.
The lobby was clean and contemporary with a slick modern feel and all-you-can-eat Andes mints at the reception desk (mmm, chocolate). The front desk staff hooked us up with extra toothbrushes and razors and check-in was a breeze.
Minus a star because the hallway our room was in smelled strongly of trash and ass. Not a sexy combo. Luckily our actual room was so fresh and so clean, stocked with all the standard amenities including a big comfy king-sized bed, tv, desk, armchair, coffee maker with lots of free coffee, and a shower with pleasant-smelling soaps and shampoos.
Free internet access in the lobby area only right by the stack of cool towels and pitchers of water. All in all a very comfortable, quiet stay, close to the Lady Bird Johnson Wildflower Center where we attended a wedding and only 15 minutes from the airport (free shuttle service to/from the airport, departures as early as 4am).
If I ever return to Austin I'd definitely stay here again! -
Review from Maria A.
Laguna Niguel, CA
10/26/2011
It's right next to the courtyard and fairfield but they have a restaurant bar that is open until midnight and have very good lemon drop martinis. We met these two guys in the bar who were IT guys from New Jersey and one was from England.
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Review from Rachael M.
Dallas, TX
8/19/2009
I was in town for two nights to attend a conference that the Marriott was hosting. I arrived around noon to find that they were already allow check-in, which isn't very common. Check-in was quick and painless, so I snagged my keys & tossed my stuff into my room before heading to my meeting. The meeting rooms were well equipped and a decent temperature. I don't know how many conferences I've been to where the hotel was trying to freeze us out! So nice not to have to bring a blanket to my meeting :)
I liked that there was an underground garage on site, even though the elevator situation was a little annoying. You actually have to take an elevator from the garage to the lobby, then another set of elevators take you to the rooms. Probably practical overall, but time consuming neverthe less. The room was kept very clean and turn down service was quick. I usually have issues with hotel beds being too stiff, but this one wasn't so bad. And it had a ton of pillows on it! If I can build a fort out of the provided pillows, I'll consider it a successful stay.
When I faced issues with the amenities, maintenance was there in a flash. All of the staff that I dealt with (front desk, maintenance, guest services) were friendly and professional and efficient. If I'm in the area again, I'll definitely check the availability of this hotel. -
Review from Morgan S.
Charleston, SC
9/18/2007
I stayed two nights at this hotel last week and was pleasantly surprised. I've stayed at dingy Marriott's in the past but this hotel is great value for the money. The lobby looks much more high scale than the outside would allude to and the rooms are very spacious with large, comfy king size beds. The best part of the room is the bathroom - it's actually quite beautiful!
While this hotel is not downtown, it's a quick 7 minute drive from downtown. If you don't have time to hit downtown, there's a movie theater, Target, and several restaurants nearby to choose from (although none within walking distance).
This is a perfect place to stay if you are in town on business. If you're in town for pleasure - stay downtown closer to the action! -
Review from Becky E.
Houston, TX
10/31/2010
I really don't understand why they put a Marriott hotel here, especially since it's part of a cluster of Marriott properties next door (Courtyard, Fairfield, and Residence). It's not much more than a Courtyard property. Certainly not up to our standards for a Marriott hotel.
If you want something cheap and clean, just book at the Courtyard Marriott next door. You are not getting much more at this hotel other than room service. If you travel quite extensively like we do (husband is Marriott Plat) then book elsewhere. The Omni at 35/290 is quite nice or stay downtown. -
Review from Alexander Aaron P.
Los Angeles, CA
3/21/2009
I'm in the process of cleaning out my new house and moving into it. Needed a place to stay and chose the Marriott close by.
From the moment of walking in, it didn't feel like a cheesy hotel nor did it seem overly posh. The place had been recently renovated and it worked out well. What I really loved was the lamps. I wish I had taken pictures, they were exactly what I want in my houses; sleek, modern contemporary, cool?!
The woman behind the counter, Olesea, was perfect. I walked away with a smile on my face feeling happy. This woman who had taken the reservation made me happy, what, the hell. She was great.
The place has housekeeping, in-room dining from 6a to 11p, restaurant/bar, pool and gym on the 2nd floor... I was pissed they didn't have a laundry service. Ugh. I was staying there one night, so! I still needed my clothes washed and dried. Nonetheless the ameneties were great.
I had a suite, had living area with tv, a nice desk, large bathroom area, king size bed n tv. I used the living room and watched tv for about 5 minutes, it was nice. OH you know what was good? The shampoo. Smelled of limey goodness. Mmmhm. The only 'down' thing about the experience is my partner's allergic to down. We were laying in bed, the last things I said were, "The comforter is down." "No it's not Aaron..." "The pillow is down..." "No it's not Aaron..."
We wake up in the middle of the night, toss the blanket off and throw the pillows on the ground, ITCHY. He didn't believe me at first, but I was right. The bed is made of down. The manager this morning said housekeeping would have changed the down materials into foam. (With a wave of a wand... haha noo.) Had we said we were allergic, the night would have been comfortable.
Personally in the 24 hr stay I had, my favorite thing was the shampoopoo. Smelled so good, my scalp was refreshed! I wish I had stayed longer... -
Review from Vincent D.
East Rockaway, NY
10/6/2010 1 Check-in Here
Very clean, very nice hotel. Shared a double bedroom with 4 other people... Rooms are nice and big, so is the bathroom. Pretty decent location, too! Not TOO far from Koriente (Check that place out! Great great food).
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Review from Ned S.
Boston, MA
Updated - 6/17/2010
Minumum Marriott built on what feels like a traffic island. Since when do you construct a full-service suburban hotel sans any landscaping or trees?
1 Previous Review: Show all »
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2/22/2009
A typical Marriott Hotel. That means decent rooms, good pool, and solid restaurant bar. If you… Read more »
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Review from sonya h.
10/23/2008
Stayed here for two nights last weekend. The hotel was very clean and the staff were polite, helpful and friendly. We did not eat there or try out any of their amenities though.
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Review from Michael H.
Houston, TX
11/14/2010 3 Check-ins Here
I enjoyed my stay here while I was in Austin on a business trip. The rooms were comfy and quiet. I enjoyed the free coffee and tea in my room. Staff was very friendly as was the staff at the restaurant downstairs. A good place to stay after a long trip!
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Review from Nhu Lan P.
Houston, TX
11/13/2010 1 Check-in Here
I pricelined this hotel and got it for about $90 incl tax. It's a very nice hotel! The lobby was spacious and very clean. I requested a double bed. The room and bathroom were extremely clean. There was also a mini fridge included in the room that I didn't realize came with it. The hotel is only about 4 mi from downtown Austin so it's a good location to also hit downtown without adding the hassle of valet, parking garage, or meters.
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Review from Deann G.
Mount Calm, TX
3/12/2010
If you need any internet access for your stay don't stay here. NO wireless internet in the rooms and the wired internet is slow and costs 13 dollars a night to use. Sad part is that I get better internet access downtown. The staff is nice, and the room is comfy enough. Seriously, if you need the internet don't stay here.
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Review from Jacob I.
Houston, TX
3/13/2011
Ok. So, despite being pretty far away from the main festivities, I was growing accustomed to this place, and the shuttles are pretty convenient for skipping traffic. We checked in late and were given the concierge floor since nothing else was available. Sweet! Though the rooms turned out to be nothing all that special. Management was pretty responsive when I totally locked myself out of my room at 3am, but god I would hope they're prepared for things like that. My biggest issue, and my reason for writing this review is this - for like two hours now the fire alarm has been going off randomly. There's no response from the front desk. People are saying it's a wiring problem, etc. Sorry, but if you're goofing to be on the SXSWi hotel list, please have your stuff together. I have panels to attend tomorrow and it would have been nice to be able to actually sleep for 4hrs. Now I'll be lucky if I get 1 . I'll update if they somehow make up for this (hint: giving me this night gratis is a nice start) but right now I'm pretty pissed. I could have gotten better sleep in my car.
