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Austin Gastroenterology
- By Appointment Only:
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2 reviews for Austin Gastroenterology
Couple of things. Concerning the part about the health insurance/Dr's office contact debacle, I found out it was definitely the health insurance and not the Dr's office staff that was at fault here. So...I'll keep the experience here for reference.
Secondly, I have to say that, despite some of the other things I'd change...Leanne, one of the scheduler/staffers (don't know her official title) has really stepped it up. She has been very cool the past several times I've had to get things scheduled/deal with insurance/etc. And...in defense of Heather in the post below, she has been good to me as well.
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1 Previous Review: Show all »
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6/3/2008
Cutting to the chase, I have a digestive disease called ulcerative colitis that requires the… Read more »
The front desk staff is good. Dr. Kevin Hsu is mediocre at best. His nurse, Heather, is awful. She makes promises during the office visit but rarely follows up on them. It will take an act of congress to get her to return a phone call. Even during one office visit she totally dismissed what I had been telling her and then had the nerve to complain about what SHE had been through in dealing with my insurance company. Well then I just had to put myself in her shoes... How dare I make her do her job! And how dare I get this life-threatening illness!
People thought this was:
- Useful (3)
- Cool (1)
