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Austin All Maids
Category: Home Services Home Cleaning Home Cleaning [Edit]
937 ReinliSte 28
Austin, TX 78751
Serving Austin and surrounding area
(512) 490-6633
- Hours:
Mon-Fri 7:30 am - 4:30 pm
- Accepts Credit Cards:
- Yes
Cindy T. said: "After moving into a new construction home in Round Rock we decided to rip out our carpet and tile floors and replace with laminate (backwards, I know). Little did I realize our flooring contractors used vibrating hammers to chip away…" read more »
20 reviews for Austin All Maids
20 reviews in English
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Review from Allison P.
Fort Worth, TX
2/6/2012
Let's be honest, moving is a major pain in the ass.
Austin All Maids made my life so much easier on our most recent move. First of all: moving sucks. Add in moving during the holidays (and throw in chasing a toddler), and there's lots of stress to go around.
While all of our earthly possessions were on a moving truck, Austin All Maids came in behind us and cleaned our house on our behalf, prepared our home for the next tenants (something that would have taken me a week to do myself while entertaining and chasing a one year old).
While I didn't get to see the fruits of their labor (see also: following the moving truck) our tenant was able to verify that Austin All Maids made our house move-in ready, spiffy and clean. They confirmed a time and price via email and showed when they said they would, and even provided an online receipt.
Thank you Austin All Maids!Listed in: MIsc 512
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Review from Julia P.
3/19/2012
I had hired Austin All Maids to clean my house and they did a spectacular job. The people they hire are very friendly and I felt comfortable around them unlike some other companies that hire shady looking people.
My only complaint is that I wish they would give me some type of discount if I use them on a regular basis. I get charged around $340 each time but our house is around 4000 square feet. I guess that's one of the disadvantages on having a bigger house but I can't complain too much.
Overall, I would definitely use them again especially since my sister is visiting me soon from North Carolina and I'm sure she's going to leave a mess for me. :) -
Review from carolyn v.
Austin, TX
Updated - 1/20/2012
Still using them to clean our house, still enjoying the work they do, still enjoying the consistent reminder call a business day before they come, still enjoying supporting a local business that works hard to earn my money, still enjoying coming home to a clean sparkling toilet that otherwise would scare truckers at a rest stop.
To those of you who whine about how the final price is more than the quote/estimate, please learn English. The word estimate means just that: an estimate. They cannot tell you an exact price of how much you will pay since they don't know how filthy your place is ahead of time, how big your place actually is, etc. Get over yourselves already. Your whining makes my brain tired.
To those of you who whine about the staff not being chit chatty and friendly, you need to get a social life and I mean that in the nicest way. They come to your house to clean as quickly and effectively as possible. Dawn and Julia are the nicest people you will ever deal with, and they are the welcome wagon, not the cleaning staff. On a side note, I have never had the staff come to my house and ignore me. They quickly greet and acknowledge me and they get on with their business, and my boyfriend and I like it that way.
And also for the record, we have NEVER EVER been told a 4-hour window of when they come. They give us an HOUR window EVERY TIME and they satisfy that window EVERY TIME.
Keep up the good work, you guys, and ignore the people who will find something to whine about b/c their lives are miserable and The Suck.Listed in: local service providers me…
3 Previous Reviews: Show all »
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3/8/2011
My boyfriend wrecked the toilet (ok I really did but I'm letting him take the heat) and to come home… Read more »
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Review from Lynn M.
Austin, TX
5/9/2012
Unimpressed. For 3 people and 3 hours you would think more would have been done. Also, when I came home expecting a nice surprise, I was greeted with stuff on my couches and tables. Nothing was put back.
Comment from Julia and Greg W. of Austin All Maids 5/14/2012
Hello Lynn We don't have a record of anyone named Lynn M in… More » -
Review from Liza W.
Austin, TX
8/13/2011
First time customer to Austin All Maids, and now I will be a regular! They did a phenomenal job with estimations, scheduling, and of course, the cleaning.
I submitted a price request and immediately received a response in my email. Two days later, the owners followed up by email. Once I got the chance to call them back, scheduling was easy, breezy on the phone!
For a move out clean like the one I had, you needed a biohazard suit! The tenants were D-I-R-T-Y, yes, DIRTY. They had a goat, hens, and probably the whole San Diego zoo in there. I don't even know what that stuff was in the oven and the dead smell from the refrigerator.
The three staffers came on time, did a bang up job for two hours and when my house needed an extra hour, Julia called for my authorization!
You mean, you'll ask me before you spend my money!? WOW! Thanks for the honest and professional business.
The house is spotless, clean, and fresh!
Thanks, Austin All Maids! -
Review from Amanda W.
8/3/2011
I arranged for the Austin All Maids to clean my sister's house, which had been recently vacated by an untidy tenant with a dog that apparently shed like crazy. Scheduling and getting an estimate was easy and and the ladies on the phone were friendly, professional, and inspired confidence that the job would be done well. I didn't even bother calling anyone else.
The next day, a crew of three arrived 15 minutes prior to the start of the one-hour window and I gave them the tour. It helped that I spoke Spanish, but they seemed well versed in what I'd spoken to the scheduler about.
My sister and I stopped by the house tonight and the crew had done a very thorough job. My 2.5-year-old niece has asthma - and gets into everything - and it's great to know that she'll be moving into a safe, clean environment.
Thank you, ladies! -
Review from E. L.
Austin, TX
1/16/2012
It sounds like most reviewers think this company does a pretty good job cleaning houses. It's a shame I'll never find out.
I got an online quote, then called to try to schedule an appointment. First, the quote I got on the phone was over $100 more than the online quote, but they agreed to "do it based on the online quote and then let you know if we think it'll take more time, and you can decide whether to have us finish based on what's left." Sounds shady, but ok, I'll give you the benefit of the doubt and try to set up an appointment.
I wouldn't think it would be difficult for an appointment-oriented service business to tell you what time they intend to show up at your house. But apparently it is. I was told I could "request" a morning appointment for the day I wanted, but there were no guarantees. I would be notified at noon the previous day of the scheduled appointment time. I said, "OK, well, if you can't do the morning then I'll just switch to another day."
Elvira then proceeded to take my credit card number. And THEN told me that there is a $37 cancellation fee unless I schedule a backup date. A backup date on which they ALSO can't guarantee me a morning appointment.
So I, the customer, need to guarantee the service provider that the time THEY choose to show up at my house will be convenient for me, or I have to pay them a fee. Cue Jerry Seinfeld launching into a speech about not understanding the definition of the word "appointment."
When your cable goes out and you need it fixed, you have no choice but to deal with the dreaded "four-hour window" because you only have one provider. When it comes to paying several hundred dollars for someone to clean your house, there are too many options to be held hostage by such a customer-unfriendly appointment policy.
And no, I won't just "leave the key somewhere" so your employees can let themselves into my house, thank you very much.Comment from Julia and Greg W. of Austin All Maids 1/17/2012
We are sorry that our policies did not work for this person.… More » -
Review from Dana B.
1/6/2011 ROTD 4/30/2011
So I have a little secret to tell you... I dislike cleaning. If I had a choice of cleaning a toilet or visiting my in-laws, I pick visiting my in-laws. :) Sure I can pick things up and make it look presentable but it's the deep cleaning I despise. I was lucky enough to win a contest from Austin All Maids for a full house cleaning. I was ESTATIC and literally had a smile on my face for days after I won that contest. I set up a time for them to come right before family came to visit for the holidays.
The 3 ladies showed up on time, smiles on their faces and equipped with all of the cleaning utensils. Sure we had a little bit of a language issue, but the work got done. I spent some time outside tending to our yard while they were working inside. (SEE! I am even willing to rake leaves and trim bushes instead of cleaning!). I did walk by one room while they were in there working and I was so embarrassed by the amount of dust and dog hair that they had already swept up. These ladies meant business.
Once they were done I was amazed at how clean my house was. They removed things from book case to clean, cleaned under rugs, got all of the cobwebs in the corners of the ceilings, and made my oven look like new. My husband's jaw dropped when he walked in from work, he was floored at how good our house looked and then said, "Holy Shit, we do a horrible job at cleaning the house, look at how clean it is!"
I was very impressed with the entire experience and look forward to having them clean my house again! -
Review from Ashley R.
Austin, TX
11/15/2011
Best house cleaning I've ever experienced. The husband and I had a good "once over" prior to a dinner party and I've never seen my fixtures shine so beautifully! They dusted fans, wiped baseboards, even moved furniture to get any dust bunnies that existed! I was actuallt feeling bad about how messy unorganized my closet was, and did a quick pick up prior to their arrival hoping they wouldnt even go in.. I got home and they had paired and hung shoes, hung up clothes, and mopped the floors. PERFECTION!!! I am extremely impressed, and have been telling my friends ever since about our experience. Not to mention, it was all at a great price. I will most definitely be using y'all again!
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Review from Lindsay J.
Austin, TX
12/7/2010
"Your house is immaculate!"
-My mother
'Nuff said. -
Review from Jens B.
11/27/2010
We have had the same maids for a few years now and was feeling that perhaps they were getting a little lazy and we wanted to try a different service to see what's up. The wifey met the three maids, a dude and two dudettes, and didn't get the friendly hello, but they did start on the job at hand. It's always difficult to have strangers in the house, so a friendly hello and perhaps introduction to who they were would of gone a long way. Especially since this was a first time out, it would of been nice if they would of taken a tour of the house and ask what area's needed specific attention, etc. You know, kinda of a "Hey thanks for giving us an opportunity, how can we impress you with our service" thing. Get to know ya before you get mounted...so to speak.
The result of the cleaning was ok. And what I mean by that is it wasn't better than what we had been experiencing with our regular crew. The house had been cleaned every two weeks, so it was far from a huge mess, especially since Suzi always needs to clean up a little before the maids arrive. Something which I will never understand. We don't have any animals which includes kids, so it should of been a fairly straight forward job. Our house is approx 1800 Sq Ft for reference purposes.
What was curious was the price. On our current arrangement we pay $80 every other week for two folks to come out, no contract, no fuss. With Austin All Maids, it's done by the hour and with three folks the cleaning came to $125. So for $45 more, we got pretty much the same result. We weren't provided an estimate, which would of been nice, but had the result been significantly different, it may have justified the cost. We don't feel like we were taken for a ride or anything, but the cost didn't justify the means.
Perhaps if they would of first sent out an individual to do a review of the house and then quote us a price, we could of saved them the time and us $45, since I doubt we would of hired them knowing that going in.Comment from Julia and Greg W. of Austin All Maids 11/29/2010
I appreciate any and all feedback. I would like to comment… More » -
Review from Javier D.
12/22/2010 1 Check-in Here
Open letter to the public: By the time you realize that you have time off work to go on a short vacation and relax, housework rears its ugly head and all those rugs you've been sweeping dirt underneath are getting lumpy. It doesn't help when you've been sick and it's going to be Christmas. AUUUUGH!! Not fair.
Here is the good part. You have a little extra money in your pocket because you've been working a lot lately. Treat yourself to a regular cleaning. Learn to budget this service into your regular expenses, it's totally worth it. Austin All Maids did me right.
First the customer service: I asked for my first time cleaning and gave a rundown of all my rooms, and the special things I needed to be cleaned. They listened with an open mind and gave me an estimate which they were able to undercut.
The cleaning: I was there to greet the ladies when they came in, and they already had their tools of the trade in hand. They asked which special things they should do this time including baseboards and cleaning the refrigerator. I let my lady ask for what she wanted because that gave her some control and that is what she likes. I went about my morning off to monitor them while they swept cleaned and scrubbed; mostly I stayed out of their way. They were skilled and thorough. They asked if I would give an inspection and I was so impressed by the way everything was notably cleaner I didn't need to get the white glove out and be extremely picky. They did a fine job.
Follow-up: About a day later I got a message on my phone from the owner who wanted to know my experience. I was a bit too busy trying to get things together before I left town, but I hope she reads this. They did a great job Julia! Thank you and I am happy to say that we will be going on a regular schedule bi-monthly.
After the fact: Relief is the best way I can describe my experience. My stress level went down and that was worth the first timer fee of close to $200; not high for the deep clean that my house got. I do look forward to a smaller bill on a more regular basis, but the money is nothing compared to the lowered stress level I will have knowing that my house is clean when I get home. Thanks again. -
Review from jenn w.
Austin, TX
11/22/2011
The crew from All Austin Maids came in and left no surface untouched in my house. I came home to a spotless house.
I nixed one star because the final charge was quite a bit more than the initial quote they gave me. -
Review from Hollita A.
Austin, TX
10/27/2011
Best money I've ever spent. Hand's down. Moved into my boyfriend's house and they got his bachelor pad spic and span with a deep clean. Totally like new. Awesome job, place is shiny, and smells good too. I've hired them to come on a regular basis now. Absolutely love coming home and everything is sparkling and tidy. Even the toilet paper is folded neatly!!
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Review from Ryan S.
Austin, TX
8/31/2011
I have never used a cleaning service before because I thought it was a waste of money. That is until I used Austin All Maids for only 2.5 hours to clean our house as a gift for my pregnant wife. They were able to clean pretty much the entire house, from the kitchen, laundry room, living room, 2 bathrooms and parts of 4 bedrooms...oh and cleaning out my fully loaded refrigerator. I want to bring them back for the bathrooms alone. I was under the assumption that I knew how to clean them... I was wrong. Word to Austin All Maids.
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Review from Jennifer H.
Travis, TX
3/12/2011
My husband rarely text messages me. But last Friday, I received not 1, but 5 texts from him in response to how clean and amazing our house looked. To come into your home and feel like it has been taken over my magical little cleaning elves - is an amazing feeling! What a stress reliever. I can't say enough good things about Austin All Maids. From the helpful website, super friendly customer service and thorough cleaning I highly recommend their services! My house has never looked so clean... no offense to my mother! (Now can my bath tub stay this sparkling white for more than a week?)
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Review from Eric M.
Austin, TX
12/16/2010
Excellent service! Fast and flexible. Used Austin All Maids for a 'final' on a rent house and on a last minute cleaning prior to a parental visit. They did a great job and completely worked around my crazy schedule.
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Review from Lisa M.
Austin, TX
11/11/2011
I sent a request for a quote followed by an email. Several days later, I had not heard anything. I wrote again. They apologized and said it went to spam - what happened to the web form? I called them again. When I spoke I got a quote and then attempted to schedule. They said they would tell me the day, but they could not tell me a time until 12 the day before! really? Is their schedule more important than mine? I would not recommend based on their customer service.
Comment from Julia and Greg W. of Austin All Maids 11/14/2011
Hi Lisa and thanks so much for the feedback. Unfortunately… More » -
Review from Marty T.
Austin, TX
11/11/2010
Excellent service. Fast and thorough. And they do windows! I would/will call them again!
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Review from Jessie P.
Austin, TX
11/10/2011
So I'm sure there's some psychology behind writing a good review after your house has been completely cleaned without you lifting a finger, but yeah awesome job. We got a price quote from their website specific to our house and they were very friendly and helpful on the phone when we set it up; I had a lot of questions since this was the first time I used a maid service. They came out the next day and we came home to a completely CLEAN HOUSE! Seriously I kept saying WOW as we were walking through the house about all that they cleaned; dusted the blinds, very, very high windows that we have (that had cobwebs I kept meaning to clear out), baseboards (that had cobwebs under some of the cabinets), fans, basically every surface was dusted. Mopped all our floors (way better job than I tried last time) and vacuumed (all our rugs too). It seemed to me that our house was pretty clean for our everyday living before, but this cleaning made me realize we really need to do this more often. I set up the monthly cleaning after seeing what an awesome job they did, we'll see how they do after multiple cleanings. Oh also the price was pretty awesome especially considering how long it would take my husband and I to do the same amount of work that they did.
