Assurant Health

Assurant Health stopped providing insurance at the end of 2015 and we thought that was the last of them... we moved on to Aetna for health and dental insurance. But they ran a scam... through 'Time Insurance Company' they kept billing for dental insurance even though we did not approve and also of course had started dental insurance through Aetna. The scam totaled $669 before we caught on, and then they refused to reimburse. We're taking legal action, but wanted to warn everyone that this is a low ethics company and to avoid them at all cost.

Finally!!! I had so many problems with Blue Shield last year. They were paying different fees to Doctors and services for employee paid insurance than Covered California. In my opinion are trying to sabotage the Affordable Care Act. They posted my Rheumatologist as a provider but didn't bother to post he didn't except Covered California. I had a enormous bill which my kind doctor discounted. But the cost was still $750.00. They were kind enough to let me know what insurance company was better. So my coverage started January. It is amazing. Not only can I reach someone in less than a hour, their online support is great. I can go on to the site and it tells me what a procedure will cost in and out of network. No insurance company is easy, but this is by far the most excellent service I have had in over a decade.

I just joined this insurance company after previously having Healthnet, and all I can say is "so far" Assurant is AWESOME. They are prompt and you don't have to wait on hold forever as with other insurance companies, you do not get transferred from department to department, rather the person you are dealing with is proactive, and they do not overwhelm you with paperwork. I had a major surgery shortly after joining them and they have been nothing but efficient. Today I had a provider call that supposedly could not submit a claim (provider error); I called Assurant, got to a live body in 2 minutes, explained the situation, and the agent immediately called the provider, with me on conference call and told them to send the claim to her (Assurant agent), and it was resolved just like that!! I haven't had any big company be that efficient in a long long time. With most companies it's the endless run around, and customer service nightmare; not with Assurant. I hope they continue to provide such good service.