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Arturo's Shoe Fixx
Category: Local Services Shoe Repair Shoe Repair [Edit]
9643 Santa Monica BlvdBeverly Hills, CA 90210
Neighborhood: Beverly Hills
(310) 278-9585
- Accepts Credit Cards:
- Yes
37 reviews for Arturo's Shoe Fixx
37 reviews in English
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Review from Jazzie B.
Hollywood, Los Angeles, CA
4/20/2012
I've been going since I was a kid and it's the only place I trust with my favorite bags and shoes... I love David and Arturo it's a true family owned rad shop that's like a couture candy shop all in one
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Review from Michelle V.
Beverly Hills, CA
11/16/2011
I have been going here for years and cannot say enough good things about this place. I discovered him from one of the sales associates at Neiman Marcus. He told me that they send all of their own shoe repairs there. Having a real love for expensive shoes, finding a place like this that specializes in designer shoe and handbag repairs is invaluable. He has saved a few of my shoes after a good night out. I am such a big fan even if he joked that I should stop playing soccer in my stilettos.
p.s. He does brilliant work on Louboutins and will keep your bottoms the perfect signature red! -
Review from Mable Y.
Los Angeles, CA
9/1/2011 1 Check-in Here
This would have been a 5 star review HOWEVER...
Let me tell you, finding a good cobbler for expensive shoes is extremely important! After reading articles on The Purse Forum I found that ladies there recommend going to Arturo's for their Louboutins.
I brought my own vibrams that I wanted put on my Daffs before heading to vegas and was surprised at how inexpensive it was (especially for his work).
There is one MAJOR CON to this place and its the one man working in the front. He is not the master cobbler but instead he is an overly sarcastic, egotistical, I couldn't care less about your shoes because I see them everyday, I'll ignore you till you speak to me first front desk paper pusher.
Honestly, if it weren't for that guy, I wouldn't even mind coming back even though it took an hour to get here!
Parking is not bad, there are public parking lots on the back side of Santa Monica ($2 per hour). Getting there is a pain unless you happen to live a couple of blocks away from Rodeo haha.
The place is small, and located in one of the busiest areas of LA. I suggest going early and asking for same day service (if possible) and grab a cupcake or two while you wait. -
Review from Jen W.
Los Angeles, CA
1/18/2012
They are pretty straight forward guys, do a great job on the shoes, and have great customer service! They are fairly priced too. I just hate the parking situation and, at times, they seem a tad disorganized.
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Review from Lucas C.
Irvine, CA
6/28/2011
In 2004 I took in one pair of 1999 Justin Ropers with their heel and sole beat to hell, as any good ropers should be.
Arturo put a brand new heel and sole on the boots for well under a hundred dollars. I still wear them today. Yeah, I'm a fan. -
Review from Banafsheh P.
Denver, CO
5/12/2011
For those of you who rather buy a fantastic pair of shoes vs. eating for a couple of months, I think you know how important it is to have a good cobbler!
So I moved from Boston to LA and I wanted to cry when I had to say good bye to my cobbler back in Boston.
Once I arrived in LA I was hit with anxiety...hello people in this town don't ever walk! they drive everywhere! What am I suppose to do for a good cobbler!!!
I did some research (took a couple of months) and found Arturo's. When I walked in with my arms filled with my fabulous shoes that were dying for some repair, the shoes were looked over and Arturo's first comment to me was "DO YOU KNOW HOW TO WALK?" My response "I drink a lot"! That was a beginning of a fabulous friendship!
btw...he is offering his services online now! Since you can't see me, I will have you know I am doing the happy dance for you!
http://www.arturosshoe... -
Review from J G.
Los Angeles, CA
5/28/2008
WOAH!!!! I seriously was so angry at the world when my new light blue YSL bag that I have had for less than a month got a stain right in the F'n front. It was totally discolored and even more totally obvious. I was about to shoot someone when my good friend told me about this place. When I called, the gentleman was very honest about possibly *not* being able to get it out as it was a light color. I crossed my fingers and brought it anyway.
I figured, since I was there I had a pair of Chanel shoes that the strap broke. I've had Chanel attempt to repair them (even sent them to NY and back) and they came back still broken.
They told me it would take about one week.
One week later, I came back to a brand new bag and a new pair of shoes. I swear to GOD I thought both items were ruined. The cost was $30 to repair the bag and $20 to repair the shoes. They could not get the stain out, so they color dyed the stain to match the bag. GENIUS!!! Shoes were perfect.
I heard from a bird that Gucci takes all their repairs here also. -
Review from Joanna P.
Los Angeles, CA
5/8/2010 2 Check-ins Here
2 pairs of Christian Louboutin
1 pair of Manolo Blahnik
1 pair of J. Crew kitten heels
Total = $125
Pricey? Yes.
Worth it? Yes (even though I would have preferred to spend $125 at Sprinkles next door).
Honestly, Arturo did a FANTASTIC job on my 4 pairs of shoes. My Manolos look new again! I wore them to a frat house years ago.. (I know, who does that..) and I ruined them, but Arturo cleaned them up and they look so clean and pink again!
This is the place to go to get your pricey shoes fixed. I would never bring in my cheap(er) shoes here, but if you have expensive shoes, you have to take care of them.
Traffic can be a pain, but there's plenty of parking in the area so it's not too bad. -
Review from Jennifer L.
Los Angeles, CA
9/8/2011
AMAZING service.
Went in and left with my shoe in less than an hour. I had a broken heel and they fixed it. Super cheap and right next to sprinkles. Get a cupcake and wait outside.
Thank you for fixing my favorite pair of heels, without charging me more than my actual shoes cost. -
Review from Monika A.
Los Angeles, CA
10/29/2009
Great reviews, recommendations but I have experienced better quality elsewhere. Gave my purse for repair and explained there may be other areas to repair, please check it over since I wanted to minimize my drive and they are the experts. A day after picking it up, 2 other pieces of leather came apart - so they didn't check even though they had it for 2 weeks and my request. Brought it in again to discuss - got attitude and of course another $50 to repair it - and of course more driving.
Not recommended, even the shoes that I had "re-newed" seemed like they slapped glue on it and put it back together. Moved on and closer to home... Avoid if possible, they don't live up to their reputation. -
Review from Stella Y.
New York, NY
12/14/2008
Why hello Arturo. You are so discreetly hidden within arm's length of the equally wonderful Sprinkles, but it is a gem worth discovering.
OK, I am finally writing a review for Arturo's because a kind Yelper reminded me that I had a pair of boots from last fall that I needed to get fixed -- specifically, I need to get the calf taken in. I was quoted $200+ at Pasquale's as well as another shoe cobbler in Beverly Hills, so I was feeling quite a bit defeated. It's not my fault my calves are not the standard 14-15"!! In any case, I walked into Arturo's, dimly lit and cramped, and he walked right out, asked me to try them on, and said he could do it for less than what I had been quoted elsewhere.
Of course, I was a bit nervous because I've never had such a thing done before, but my boots are absolutely PERFECT. Arturo's is open on Saturday's, making it very convenient for non-work days drop-offs and pick-ups. I plan on being a regular once I climb an income bracket or 5. -
Review from Ashley A.
Boston, MA
2/6/2010
This place is a hole-in-the-wall type joint in the middle of Beverly Hills.
So as far as their service, they're great. They fixed a pair of heels for $10 and I had it next day.
In terms of the location and ease of getting in and out of the place though--UGH.
They don't have parking that I know of and they are sandwiched on one of the busiest streets in Beverly Hills so it's really difficult to find metered parking when you're running over there on your lunch break in the rain.
Also they only take cash or check. Sort of annoying. If they were in a better/easier location I'd be much more likely to go back. -
Review from Lindsey G.
Beverly Hills, CA
4/11/2010
Thanks to yelpers who trusted their (way nicer than mine) shoes to Arturo's I figured I could bring in mine to be rehealed, cleaned, sole reattached..etc. I've probably brought in a total of 8-10 shoes that just needed to be freshened up or fixed and they did a great job. I also brought in a few purses that again, didn't need a major repair but look like brand new purses after Arturo cleaned them up.
Remember, isn't a shoe repair shop - this is a cobbler. That means old school. Ask for a price beforehand and make sure to hold on to your ticket. -
Review from Sean V.
Beverly Hills, CA
1/26/2011
After reading the many positive reviews for Arturo's, I decided to bring in a pair of Prada loafers who's rubber soles were becoming a bit worn. I came back at the scheduled time a week later to pick them up, only to have to wait 45 minutes while they rushed to finish the work they clearly hadn't gotten around to.
When I saw the shoes, I was a bit taken back at how poorly they looked. The additional vibram rubber was sticking out further than the edge of the shoe and didn't look like it had been added with any amount of care. It was my first time having this done, so I paid them the $79 they charged and went on my way.
I've since had another shoe repair shop confirm my assumption that the work was rushed, and it should have turned out much better. They quoted me $49 and guaranteed they would look better They were right.
I'm sure on a good day, Arturo might do a better job, but after being over charged for shoddy work, i will certainly not be returning to find out. -
Review from Melissa T.
Seattle, WA
9/26/2009
This place is the shit.
They fix shoes. They clean leather.
They set your expectations appropriately about how much of a miracle they'll be able to work on the shoes you've already had fixed 5 times. Hell, they've even told me when it wasn't worth it to spend the money cleaning a pair of boots.
The prices are very reasonable.
No credit cards.
I don't mess with anyone else. -
Review from Angela C.
Manhattan, NY
8/2/2011
Controlled Chaos & Madness!!
They are great people who do a great job.
From Ari, the quiet brain to his Dad, Joseph the kindest man around to Arturo, the resident shoe guru !
These people can work miracles, at a steep price. But miracles,nonetheless !!
I am a delighted fan -
Review from Aram A.
Los Angeles, CA
6/11/2009
The very best in the greater LA area.
I have thousands of dollars invested in shoes and wouldn't trust ANYONE except Arturo's with my shoe repairs.
I schlep all the way from the Valley simply because they're the BEST!
A+ -
Review from Elena C.
West Hollywood, CA
Updated - 12/18/2010
I am still bringing my shoes here! I lowered my rating by one star because I've seen women in their shop twice having heart attacks because they can't find their items. Then, it happened to me. The shop is a little disorganized, but they haven't messed up my shoes yet!!!!
Listed in: My Neighborhood
1 Previous Review: Show all »
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5/16/2009
First off: The people who work there are very friendly.
I have been there twice for different… Read more »
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Review from Eli B.
CA
Updated - 4/23/2009
I am sorry to say, I can no longer recommend this place. From five stars to one in a year- so sad.
Arturo has lost the plot. As far as I can see, the flirty older guy who used to run the store is gone and replaced by someone whom I suppose is the real Arturo's son. Anyway, now with your shoes and bags you receive a healthy dose of attitude and NOT good work. Arturo's just ruined a pair of Christian Louboutins which I can never replace by losing pieces of trim from both shoes and claiming that they must have "come off before". Hmm, I would have noticed if the trim was missing when I brought in my $300 shoes to get the heels fixed. They also resoled my boyfriend'sboots and put the tackiest plastic we have ever seen on them, while forgetting to do the heels at all! Amazingly bad work, and again, delivered with snottiness.
One pair of shoes is ruined, one needs to be COMPLETELY redone, we are out $80...and we are going to Pasquale from now on.1 Previous Review: Show all »
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6/5/2008
Molto bene, what's not to love? Bring in your over-trodden Manolos and Louboutins, your Vuitton and… Read more »
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Review from Richard D.
Beverly Hills, CA
9/13/2010
When I lived in BH I used to get my shoes shined here all the time. Nice man. One time he came out of the back and showed me a pair of Gucci loafers, they looked like new. He said that they were my size and the person who brought them in for new soles never came back and picked the shoes up. He said give me $25.00 for the new soles and you can have them. WOW $25.00 for a $500.00 pair of shoes. Thanks Arturo.
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Review from H R.
Los Angeles, CA
2/1/2010
I really hate to give Arturo one star, but after the last experience I had there I have no choice. I've been taking shoe to Arturo for years. For some reason, this place has gone WAY downhill. I think Arturo's grandson runs the place now. Arturo himself is still there, but mainly in the back fixing the shoes. The problem isn't so much the fixing, but of the way they handle the business and customer service.
I took two pairs of shoes to Arturo. One my husband's and one my own. I don't live close by, so the shoes had been there for about a month before I was able to pick them up. When I got there, it took them about 10 minutes to find the shoes. They have no real "system" when it comes to storage---they just stick the item in a bag and staple your receipt to the bag. There's no logic to the system. Anyway, after they found the shoes, I noticed that they hadn't even done what they were supposed to do on my husband's shoes! They'd had the shoes for A MONTH!!!!! WTF??? So, I had to sit there for another 20 minutes while they fixed the shoes. To top it off, they charged me 50 bucks to fix two pairs of shoes that were not in need of any major work. Total rip off.
I'm sad to see that this place go down the toilet. It used to be a very reliable place to take your shoes and handbags. Stay away from Arturo. Take your business elsewhere. -
Review from Mica R.
West Hollywood, CA
7/21/2008
Really nice guy who's skills are amazing!! Charged me $10 for something that could have cost a lot more...
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Review from j c.
New York, NY
11/15/2006
Don't know what you got til it's gone... Tom Keifer was so right. I always brought my shoes here and they were always returned to me in pristine condition - he resoled, adjusted slingbacks, reheeled, what have you, and not a sign that they had been taken apart. Open a branch in NY already!
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Review from Jennifer H.
New York, NY
4/30/2008
You know those fairy tales about elves who have amazing magical shoe cobbling powers, making quick work of busted shoes during the night while the real human cobbler sleeps? I think those fairy tales were based on Arturo. Not that he's an elf, he's actually a lovely old man with a surprising sense of humor, but he works that kind of magic on shoes (and purses too, although I'm much nicer to my purses than my shoes and have yet to need him for that). The prices are good, though be sure to bring cash, and everybody is always lovely and polite. I can not tell you how grateful I am that my office is in walking distance of this place, I can't imagine taking my shoes anywhere else.
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Review from Janice G.
Los Angeles, CA
1/23/2009
Arturo's is well worth a trip across town if you need repairs on shoes or a bag you truly love. And I'm incredibly picky about cobblers! After reading the raves on Yelp, I took my 2 favorite bags & a pair of shoes with a broken heel to Arturo, who repaired all 3 so that they're just like new. One of the bags took a bit longer than he originally told me it would, but that's because he hunted down hardware that looked so close to the broken original, I can't tell the difference. He's a perfectionist & really appreciates women who love shoes & bags.
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Review from Monica D.
Beverly Hills, CA
7/15/2009
Really great service. There is an old gentleman there, not sure if it is Aurturo but he smiles at me in such a cute way, like a baby smiles at a stranger, and it makes me happy and melt inside. I got one pair of shoes fixed there and they look great!
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Review from Tony Y. Jr. Y.
Glendale, CA
3/25/2009 1 photo
Thanks to Arturo, I had my shoes repaired for what I would've probably spent on two cupcakes in Beverly Hills! My shoes started to make noise, as the soles were coming apart, so I went back to the store that I bought them from and they referred me to Arturo's which was up the street from the store. I was expecting to spend probably near as much as I paid for the shoes but Arturo charged me almost nothing. Thanks so much Arturo and I appreciate the quality and fast shoe repair!
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Review from Giang L.
Updated - 10/5/2009
The reinforcement in my purse's handlebar was showing. I went to Arturo's and they fixed it in a few days at a reasonable price. Yay :)
1 Previous Review: Show all »
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4/11/2009
My white leather hobo received a blue marker smiley from a coworker. I know, I know, that's what… Read more »
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Review from A. M.
Los Angeles, CA
8/6/2010
Are your dress shoes tired and worn down? Leather items tearing or just in need of a facelift? Arturo can make just about anything look as good as new. I brought in my beloved Gucci loafers and for $80 he gave them new life adding a new rubber heel and cleaning them. I have brought Tod's, Prada sandals, Miu Miu heels, and handbags here and each one looks fantastic and wears well. Arturo will tell you up front if he can fix it and approximate how much it will cost, this avoids any surprises when you come back to pick up. Park in the metered lot off Little Santa Monica.
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Review from Elin S.
Los Angeles, CA
1/4/2011
I cannot argue with the quality of the work done here, but the rude and arrogant treatment I received over a misplaced claim ticket completely nullifies the value of the "old world" craftmanship. My very elderly mother left a BRAND NEW PAIR of Prada pumps there in July. She buys thousand dollar shoes and then has the heels cut down. Anyway -- she forgot about them, and by the time she remembered them -- a month or so later -- the claim ticket was nowhere to be found.
We went to the shop and were told they'd have to look "when they had time". I called three weeks later and was told by Ari that he hadn't found any shoes in a Prada box and that now he would have to go through all the plastic bags and to give him a few more weeks. I gave him another month and called back and he said he'd been through the tickets and couldn't find the shoes and was not going to have time EVER to look through the bags and boxes... that he had "better things to do". THis is a brand new, $600 pair of shoes. I imagine he had already sold them to another customer -- as I see from the previous comments that other customers have purchased "unclaimed" shoes from him. My mother has been going to Arturo's for years and has probably spent a small fortune there. It's unconscionable that they would treat an 87 year old, loyal customer this way. I hope the shop gets bulldozed and turned into a parking lot! -
Review from aeri k.
Milpitas, CA
8/27/2009
the heel from my gucci shoes decided to just come off completely. just one day, i was walking and pop, it fell off. pretty bad for $500 pair of shoes. Took them to gucci but they referred me here.
Took my heels and my boyfriend's old gucci loafers that he is in love with to get the re-soled and cleaned. Looks just like new -
Review from Jackie D.
Los Angeles, CA
8/16/2010
Thanks for fixing my Gucci purse! Great work! Recommended to me by the Gucci store and very pleased with the service and quality! :)
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Review from D R.
Los Angeles, CA
3/19/2010
They did a great job fixing a pair of shoes for my wife and with a fair price.
What they really impressed me with is rather than just fixing a pair of my shoes and taking my money, Arturo flat out told me it's not worth fixing and to buy a new pair of shoes. Which was disappointing because they are an awesome (resoled several times) pair of Armani shoes.
Took them to Shoe Wiz down the street which I do not recommend. They "fixed" my shoes... They resoled them, but rather than replace the welt that was detached and hanging off, they just glued the old welt back down and got glue sorta all over. A real hack job. Once that glue breaks down the welt is going to start peeling right off again I bet in a few months. Cost me $100. -
Review from Shirley H.
Los Angeles, CA
4/8/2011
arturo fixed my chloe purse! it looked like it was back to the way i had originally bought it. the clasp had broken off and i didn't know where else to take my purse to. my sister recommended this place and i couldn't be happier. thanks!
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Review from Emma Y.
Los Angeles, CA
8/19/2009
For a shop filled with gucci, blahnik, and lv's, the price is very reasonable. All those expensive shoes/bags make me feel better about trusting him with my irreplaceable heels. $35 for new heel tips and reconstructing a disconnected heel base. I think they were done in 4 days.
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Review from Melissa J.
Los Angeles, CA
10/5/2009
I took some boots here and they did an amazing job. I even had snow stains from the salt that I didn't clean off after my trip to new york and they got the stains out. They looked brand new. The customer service is amazing as well. I don't trust my shoes to any other repair shop anymore. I accidentally went down the street to Shoe Wiz and they ruined an expensive pair of sandals. I will never make that mistake again and will always come back to Arturo's.
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Review from lindsay l.
Philadelphia, PA
1/9/2010
the dudes are honest and helpful. they didn't have the thread to match my bag and the guy told me how i could fix it myself. thanks!
