- Restaurants |
- Nightlife |
- Shopping |
- Movies |
- All
Armstrong Plumbing
Category: Home Services Plumbing Plumbing [Edit]
2753 Crosby WaySacramento, CA 95815
Serving Sacramento and surrounding area
(916) 641-0886
Announcement
May Special: 40 gal. Bradford White for $795 and a 50 gal. Bradford White for $885 *Restrictions apply call for details.
- Hours:
Mon-Sun 7 am - 6 pm
- Accepts Credit Cards:
- Yes
27 reviews for Armstrong Plumbing
27 reviews in English
-
Review from Adam A.
Carmichael, CA
12/6/2011
I have been using Yelp for years but never thought it worth my time to create an account to leave a review.
Well an exceptional customer service experience with Armstrong Plumbing changed that.
I wanted to write to ensure Dave or David gets the recognition he deserves.
I had requested an estimate on several plumbing repairs last week and David called to schedule an appointment to do the estimate next week. After, he discovered that I was having trouble replacing a faucet for a washer, he offered to come over THAT DAY only AN HOUR or so after the phone call to help me with it. He then took time to look at all the other issues I was thinking about having done. I never felt rushed or that he was trying to sell my on services I didn't need.
I am a new homeowner and although I have not received their estimate for the rest of the work as of yet (it was only yesterday he came by) I can already speak highly of their company and hope to work with them in the future. -
Review from Charle R.
Sacramento, CA
12/3/2011
So I called on the Saturday of the Thanksgiving weekend, thinking it'd be a reasonable time to "get back in business" with professionals, having given them time to relax, hehe. Well, the woman I spoke with that picked up the phone was very brief with me, to the point of me feeling like I wasn't welcome as a customer. Hey, I get that you might have a lot to do, or have a very good reason for having a bad day, so I let that all slide. I was promised a return phone call, and the conversation was quickly over. However, no one ever returned my call, which was primarily to get a quote on installing a waterfilter, to fixed a dripping shower, and to earth-quake secure a waterheater.
I had called Armstrong Plumbing initially due to the excellent reviews here on Yelp, so I decided to give them another shot.
I called them again and this time I spoke with a man who promptly triaged my call and put me through to a senior plumber, once he learned I wanted a quote. It was a very professional conversation with both of them, throughout.
David, the senior (I think I got his name right), came by promptly to the appointment we had made, and he appeared very professional in his manner. I explained that I wanted a second opinion, if you will; that's what you do when you need work done, you get competing quotes from the best guys and gals in the business. I showed him the waterfilter, we talked about the options and price (PEX piping vs. copper, etc.) and I felt we were doing so well in our talk that I hinted I was going to have more work done in the future, like installing a sink in the garage.
After all the talking about the 3-4 different jobs, he promised me to email me a quote the very next morning, and said he had to leave (this is around 2 o'clock, plenty of work hours left in the day). No estimates on quotes were offered, and I was a little surprised. He'd given me an estimate on the sink installation in the garage (some 12-13 hundred dollars, due to some piping in the wall that had to be done due to the location of where I wanted it); however, this was the least of the quotes I needed...
I never heard from anyone again.
I considered calling for the manager of Armstrong Plumbing to explain my experience and to give him or her a chance to improve upon what the ending of this Yelp review would have been, but I just didn't get the time, and I had made an appointment with another plumber (prematurely, perhaps) that I didn't want to cancel if I didn't have to.
In any case, this sort of customer service is not good. Look - take each incident on their own, and it's maybe not a big deal. I mean, we're unfortunately all used to being ignored in this unprofessional manner (though I'm done putting up with it - thank you, Yelp and Yelp-users). However, when you add them together and you get a CRAPPY experience and WASTED time. I'm not pleased, and Armstrong Plumbing get the lowest score I can give, because that's an average that's unacceptable.
My advice is to be more professional and ensure that you're 1) returning people's calls (elementary), and 2) give them the quotes you promised them after going to their house (perhaps even more elementary?).
Too bad I didn't get a chance to write a review on their work as plumbers, and they have themselves to thank for that. -
Review from nick d.
Sacramento, CA
Updated - 4/22/2012
Just had Jacob install a tankless hot water heater. This was the second job I've had them do. It went great! Very professional and courteous. Price was as agreed upon. I am so happy to have a great resource for my plumbing needs and never run out of hot water again! Highly recommended!
1 Previous Review: Show all »
-
9/7/2011
Had a water line run from the kitchen sink under the crawl space and back up on the other side of… Read more »
-
-
Review from Gina S.
Sacramento, CA
9/2/2011
My new hero is Armstrong's very experienced plumber, George.
My bathtub wouldn't drain. Two other companies came out and bid $700-$900, telling me they'd have to go in through the wall in the adjacent room to replace the drain assembly.
Problem: I'm gutting the bathroom in two months, so I didn't want to spend that kind of dough on a bathroom that was going to be bare studs soon anyway.
I had decided to live with the very very very (veryvery!) slow drain until then, and finally it just stopped draining entirely. Thought I'd try Armstrong based on the reviews here.
George had it draining in half an hour, for $90. He said if I weren't tearing out the bathroom, he'd recommend a full fix, but since it was all coming out this should keep the water draining until then.
Happy? Oh, yes! I took the card and will be recommending Armstrong to everyone. -
Review from kate m.
Sacramento, CA
4/12/2011
I called these guys and had someone around at my place within 20 minutes. The guy was terrific, very helpful and explained fully the problem, why it had happened, what to expect and to do in the future.
Clean, professional, punctual and easy to deal with. -
Review from Mike R.
Rocklin, CA
5/17/2011
I needed a gas valve installed to complete the installation of a gas dryer. I called them just after 5PM on a Monday, and they came promptly the next morning at 8AM.
The plumber was clean and friendly and did a good, fast job for a fair price. -
Review from Patricia S.
Napa, CA
7/29/2011
Our hot water heater went on the fritz and Armstrong Plumbing provided fast, dependable and knowledgeable service.
Recently, upon moving into our home, PG&E came out check the hot water heater which we couldn't light. The technician said the thermocouple wasn't seated properly which may cause future problems. Sure enough, one month later, the pilot wouldn't light. Hence, a call to Armstrong Plumbing.
Service was amazing and fast. After a few questions regarding make, model and serial number, Armstrong tracked down the parts. A friendly, knowledgeable repairman showed up within the hour and voila (!) we had hot water again! Plus, we got 10% off for mentioning yelp. -
Review from paul l.
Antelope, CA
12/1/2010
Our garbage disposal broke...OK, so there was a broken shot glass in there which jammed the motor. My wife thought she could fix it herself but ended up making it worse and had water leaking everywhere.
We called Armstrong Plumbing first thing Monday morning and the woman who took the call was very nice and gave us their first appointment. They were at our house within an hour!!
The guy who was sent out, Anthony, did a great job explaining the problem to us and what to do the next time the motor stops. The price was very affordable and definately worth the learning experience.
When I got the mail tonight, there was a letter thanking us for choosing them and a 10% discount card on the next service.
Thank you Armstrong. Hopefully we won't have a need for a plumber again, but if we do, you'll be the first call. -
Review from Keith R.
Sacramento, CA
10/26/2011
Just had Armstrong Plumbing out today to unclog our drain. They were professional and wasted no time getting to work. They seemed very knowledgeable in their area of expertise, and were able to quickly assess the issues surrounding our 60 year old home with all of it's remodels and additions. They not only unclogged the pipes but went right to work on correcting an under-the-sink leak that has been annoying us for about a month. A job well done for a fair price. I'm confident that the job was done correctly, and I have the feeling that if something should need to be corrected that they'll be out without a hassle.
-
Review from Randy L.
Sacramento, CA
10/18/2010
Jacob and Matt were as professional as anyone I've dealt with. When Jacob arrived (in his alloted time) I had a feeling he knew what he was doing.
He had all the parts he needed and fixed the "nightmare" dishwasher in about an hour!
Outstanding service! -
Review from Chadd M.
Rancho Cordova, CA
3/27/2009
My tenant in my duplex had her bathroom sink clogged. She verified the trap was clean, and that the clog was in the drain in the wall.
Anyway, I called Armstrong this morning. Terry took the call and indicated that they were pretty booked today, however they could get someone out here this afternoon. Around 1:30, George came by. Friendly guy, great with dogs (major plus). He went in and was done in a mere 15 minutes. It cost my $81 (I had a 10% off coupon). The clog was only 3 feet in, and was easy to remove.
George and Terry were very honest, professional, and friendly. I'll definitely hire them again.
Oh they take credit cards, which is always a plus! -
Review from Malisa P.
Sacramento, CA
7/2/2010
As renters, we experienced the service of Armstrong Plumbing at our rental house. When the plumber arrived, he was wearing a uniform that clearly identified his name and the company. He was friendly and knowledgeable about how to fix our leaking sink. He arrived on time and left his business card for us to call should we experience any additional leaking (which we did not).
Thanks! We hope our next landlord uses Armstrong as well. -
Review from Nicole V.
Sacramento, CA
7/22/2010
Wow! I recently needed all the water pipes inside and outside my house replaced and I couldn't be more grateful I was referred to Armstrong.
From the employees in the office to the plumbers they sent out, everyone was very professional and helpful. Mark and Anthony spent an entire day digging out the back water line in 100-degree heat and even stayed late the last day of the job to fix my kitchen faucet! They worked fast and did an amazing job that cost what they bid the job for even though some problems with the house made the job last three days longer then expected. It's been a month now and the water pressure inside and outside my house is still amazing.
As a single woman with an older home, it's a huge relief to have a plumbing company so dependable, professional and efficient. Thanks guys!!! -
Review from Shawn H.
Sacramento, CA
4/22/2011
Woke up this morning to my roommate trying to unclog the shower drain and because he had to go to work I got tasked with fixing it. After calling half a dozen places and getting the run around everywhere else (one very high rated plumber couldn't see me until Mon.! really?!?!?) I gave Armstrong a call. They told me they would dispatch someone and they would be there within an hour. George got here in 20 minutes!!!! He got right down to business and unclogged the drain no problem. My entire experience with the company lasted less than an hour, from the time I called to the time I paid my invoice. I don't know how much better a deal I could have gotten elsewhere but it was worth the $81 for the expedient, no nonsense service. Oh, and giving yelp users a %10 discount is a nice bonus. They definitely have my repeat business. I only regret not calling them sooner :)
-
Review from Fifty V.
Shangri La Estates, CA
Updated - 12/2/2011
Had Armstrong back to replace a branch sewer line in the crawl space under the house since they quoted us the best price. The pipe had given us 80 years of service, but the bottom of the iron had succumbed to Father Time and the forces of chemistry to vanish and turn the crawlspace into a version of the Ogalala Aquifer every time we used the kitchen sink or the dishwasher. Armstong does have funny plumbers; the gent who came out said we could save money by simply turning the pipe 180 degrees. I decided that that was a flow I did not wish go with, and the brave guy spent a couple of hours under the house replacing the nasty old iron with new ABS which will outlive me and our termites. He also brought up and disposed of the old pipe and rooted out the remainder to clean up any residual scheissengunken, which is plumberese for a substance that makes Marmite look and smell tasty by comparison. He did an icky job in a damp 18 inch crawlspace speedily and well, which makes it well worth the cost to hire a professional and not get stuck under the house myself.
1 Previous Review: Show all »
-
7/28/2010
Our water bills are going to go up soon, so we decided to install a low-flow toilet. Actually, we… Read more »
-
-
Review from Scott L.
Sacramento, CA
4/7/2011
Not impressed. Emergency installation of hot water heater cost$1000.00! Sure they were nice folks. For what I paid them they certainly should have been. Don't do what I did. Take your time and shop around. Other Yelp reviews said they were cheaper than other plumbers. Yikes!
-
Review from Veronica S.
Sacramento, CA
3/7/2012
These are 5 stars well deserved! My husband and I moved into a house 8 months ago with an ancient clog at the very end of the line. We thought it would be a fortune to fix, so we lived with it until we could no longer (sitting water in the sink). We had someone from $55 Sewer and Drain (or whatever) come out to take a look and they said they couldn't snake it because of a T-fixture and that the only way to fix it was to go to the basement, cut the pipe, and let the nasty water/funk drain into our basement, which would then be OUR problem to fix (his answer was to soak it up with lye- once again, how is cleanup our problem??), and wanted to charge us $150 for basically screwing with our pipes, which I'm pretty sure any delinquent off the street would have done for $10 and a pack of cigarettes. So I saw the great reviews for Armstrong and called them right away. I spoke with Matt, who was very polite and knowledgeable, and after some hemming and hawing, I made an appointment. George (my hero) came out right away. He was clean, efficient, made friends with my dog (big plus), and knew he could snake the line, no problem. He told me what he was doing each step of the way, double-checked his work, and even had our washer working (something we've not been able to do since we moved in!)!!! No more laundromat!!! I couldn't be happier. They charged me $137 for the whole thing, and I have a serious spring in my step today. Highly recommended!!!
-
Review from Joe A.
Sacramento, CA
3/1/2012
very impressed with their service. very kind over the phone. very prompt in arrival. charged the minimum for a pretty scary job. plumber was very experienced, softspoken, clean. best plumbing group that i've dealt with ever.
-
Review from tracey d.
Sacramento, CA
11/22/2011
The water main in the front of the house broke. They came within a few hours, fixed it and cleaned up the mess. I was impressed with the job, but more impressed later when I found out what a great deal I got. A friend's husband (a plumber) told me that most places would have charged 3 times what I paid -- I paid $330 with the 10% off yelp coupon. Wow!
-
Review from Michael W.
Sacramento, CA
11/13/2011
Cleaned 2 slow draining bathroom drains. Punctual and professional.
-
Review from Michele R.
Davis, CA
3/24/2011
Love Armstrong Plumbing!! We bought a house that didn't have a gas dryer hook up, so went looking for a plumber to give us quotes. Not only was Armstrong the most reasonably priced, they were also the most professional and thorough. And when I say the most reasonable I mean over $1,000 less then some of the other quotes I received. Everyone I worked with, the estimator, the scheduler and the plumber, were all very pleasant and professional. We will definitely higher Armstrong in the future!
-
Review from j f.
Sacramento, CA
7/28/2011
Horrible, rude customer service!! I would not invite them into my home to do any work.
-
Review from D. T.
Sacramento, CA
8/22/2011
I had a busted waterline in my front flower bed and my boss recommended them. I called them and Matt gave me an approximate price over the phone. He knew exactly what was wrong and what type of piping had been installed without even coming to the house. The high end of the estimate was very fair. He sent a repairman out the next day, he called me (I was at work) as the glue was drying to tell me what he did and how much it would be.
Unfortunately, when he turned the water back on the pipe busted in another spot, he immediately called me and got my ok to fix it. Of course the price then went up, but it was still a very fair amount.
After a week you could barely tell they had dug anywhere at all, and they replanted the plant they had to take out to dig.
All four of the employees I ultimately talked to were very professional and friendly, This is the best experience I have ever had with a plumbing company. -
Review from sarah u.
Sacramento, CA
6/14/2011
We had a clogged toilet -- I called a few places and Armstrong offered the best deal I could find. I was really happy with the service, both over the phone and in person. Dave was professional, punctual and very helpful all around. I'd definitely recommend their services to others.
-
Review from Kim S.
Roseville, CA
Updated - 12/1/2011
Can you write a review for someone who has never returned your call? If your customer service says they will have the manager contact you and doesn't , I don't think you deserve my business. For your information, I called your company first, and then made a second call, they not only took my call, but made an appointment and completed the work and I still haven't heard from you. Thanks but no thanks. I need to add that after I posted this I was contacted by the owner of the company who was concerned about my post. She told me that someone did contact me minutes after my call. I never got their call, obviously the number I provided, was accurate because she called me but for whatever reason I didn't get the service call. ??? Communication blip ? Don't know, but the only call I got was from the owner, who read my review, so I'm updating my original rating. Too bad that someone didn't double check the number he was calling.
1 Previous Review: Show all »
-
11/22/2011
Can you write a review for someone who has never returned your call? If your customer service says… Read more »
-
-
Review from Aimee H.
Sacramento, CA
3/6/2011
my laundry room area was flooded with water and i didn't know exactly how the water from the washer flooded the area. it was bad and messy, so i came onto yelp and look for a plumbing service to help me fix the problem. this uneventful incident happened on a Sunday, and I don't know any independent own plumbing company will be available on Sunday. after reading reviews on Armstrong Plumbing, i gave them a call. they sent an on-call plumber to my home under an hour.
Jacob came and start analyzing the problem, and went ahead to help me clear the flood problem. he also search around the washer for any possible of leakage. after the service was done and paid for, Jacob offered to help me move the dryer and washer, so i can mop up the excess water that was left underneath. Jacob could have left and be on his way to another job call but he stayed for a bit extra; i appreciate his service and help so much on such a short notice. it just made my day easier. Jacob is a professional at what he does, very nice; he made sure he didnt leave any mess at the customer's hoome. i would recommend this place for their friendly service and professionalism. he told me they are on-call 24 hours a day, 7 days a week. they will be there for their customer when they need them. -
Review from Erin C.
Sacramento, CA
5/22/2009
Plumbing companies usually get a bad rap for their expensive prices and plumber cracks, but I had a great experience with Armstrong. They were professional, straight to the the point, and extremely knowledgeable. When I called about a leaky faucet they were at my house the same afternoon ready to install a new one. It looks beautiful and no more leaks!!!
