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Arizona Grand Resort
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Hotels, Restaurants [Edit]
8000 S Arizona Grand PkwyPhoenix, AZ 85044
(602) 438-9000
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- No
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- Paid
- Alcohol:
- Full Bar
- Noise Level:
- Quiet
- Ambience:
- Touristy
- Has TV:
- Yes
75 reviews for Arizona Grand Resort
Review Highlights
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"From what I hear, kids love the water park." In 22 reviews -
"...the lobby facing the golf course - great place to relax and..." In 8 reviews -
"Lazy river and spiral slide are very enjoyable." In 10 reviews
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75 reviews in English
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Review from Mat W.
Seattle, WA
Updated - 4/30/2012
So after our last poor experience, the resort called me and vowed to make the situation right. They brought us back and all the problems prior were fixed. The event was smooth, and we were well taken care of. I am hopeful the last experience was a fluke. I was impressed they went so far to correct a bad experience.
Still would like to see rooms lose the old tube TVs :)1 Previous Review: Show all »
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2/28/2012
Came here for business trip. The event was complete pain and all escalations were fumbled by an… Read more »
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Review from l. w.
Irvine, CA
5/22/2012
Came here for a conference with the spousal unit. I was expecting great things as the resort was advertised as "4 diamond". Well, on the pro side, the room is huge. There is a living room/ conference room--yes we have a huge conference table big enough for 8 of our friends to join us for a business meeting if we are suddenly overcome with an urge to throw one. There is a nice seating area--I assume the couch will open up to a bed--and a sink and teeny fridge, which is full of soda, beer, water, rock star beverages and candy; for which they will charge you a pretty penny. A sink and toilet is located down a small hallway. Then there are double doors and a decent size room with a large closet and nice sized bathroom.
However, no lotion, no shower caps no sewing kits: nothing except 3 teensy bottles of shampoo, etc. There is a magnifying mirror, but it's not lighted........4 diamonds?
More cons:
The old-fashioned tv's have already been mentioned in several reviews; yup, not updated yet.
No desk, no charging station for guests' numerous electronic devices, scratchy towels, too soft pillows and NO robes or slippers--the worst for me as I purposely packed neither.
Pros: the bed is really comfortable, the two air conditioning thermostats work quickly and efficiently, the windows open and there is a door to a small, oddly shaped patio (which has no chairs).
This is not a terrible hotel. It is very large, the rooms are decent and the parking in the Sedona rooms is very convenient. I can't comment on the gym as I didn't feel like paying an extra $15 per visit and so drove myself to the very close by LA Fitness instead.
What I find very annoying is the 4 diamond rating they tout all over the place.
Bottom line: This hotel simply does not have the amenities a genuine 4 diamond hotel should have. -
Review from Jean K.
5/22/2012
This resort is really set up for golfers. It's not young, it's not hip. It's not in a great location for going out. However, if you end up staying here and don't golf there's still plenty to do as long as your plan is to relax. Otherwise to get "off campus" expect to pay a minimum of $20 for a taxi.
The resort has some small pools set up for guests that reminded me of Melrose Place - lounge chairs, hot tubs, palm trees and a small clubhouse with bathrooms and endless towels. You can also call and order poolside food & beverage service. When I was there a few weeks ago it was just me and a few other people at the pool. I got to read a lot in the sun. If you're looking for more excitement then you can try out their water park - a nice lazy river and two really tall scary fun slides. However if you go expect it to be filled with kids and families on the weekend.
They also have nice spa services and a pretty well equipped gym with a nice locker room, steam room and therapeutic hot tub. While staying there you can join any of the fitness classes.
The cafe serves decent food and the people working there are super helpful and nice. Example: we had some wine out on the patio for dinner and wanted some nibbles, but didn't want to order a full appetizer. The waitress was nice enough to bring out some fried wontons with dip for us when we explained what we were looking for - all complimentary - and they were yummy. The lunches and dinners I had there were actually much better than anything nearby that was "off campus".
The rooms are okay. Nothing special. We got a room with 2 queen beds and it was pretty tight in there with 4 girls. Not impressed with that.
Overall, since I had to stay there it was okay but I probably wouldn't choose to come back. -
Review from Ashlee P.
Buckeye, AZ
4/30/2012
Well i was taking my partner on a romantic "stay-cation" after being together for five years and never doing anything like this i thought what an amazing idea for a birthday gift! a night away from the 3 kids (our dogs) ! i was pumped about the water park and the suite! when we got there we were greeted wonderfully! we got our room key fast ! and was directed to our room personally! i felt very "Luxury" per say.
Our room was perfect size! we had a great view! very comfortable bed! and lots of towels! so far so good! we were super hungry! and i was still super excited that my surprise had works and so far was going perfect. We went to the Grill in the lobby for dinner.
The food was , how do i say this.... gross... and over priced! as a starter we got "Asian inspired chips and dip" it was basically fried won-ton noodles and mayo, it was like eating a heart attack. for dinner we both ordered the club , it was thick cut meat that didn't taste fresh and burnt Bacon. We also ordered two pina coladas even tho they tasted wonderful to our surprise we both sipped up sharp plastic ! after the waitress (Amanda, the rudest waitress ever) brought back a new one the explanation i got was " Oh! it was part of the box sorry! here's a larger one!" . all i can say is dessert was NOT on the agenda.
The next day we went to the water park, it was beautiful and clean and the women at the entrance was very nice! we did just so happen to forget our IDs in the car so we said if we want to drink we will go get them but for now we will just swim and have fun. After a while in the lazy river and enjoying tanning by the wave pool we thought lets give that pina colada another try, this time we can watch while she makes it.
We went all the way back to our car to retrieve our IDS so we can get an orange wrist band (that means you can drink) . The woman at the entrance was very nice and great full that we walked to our car to get our IDs she then gave us the new bands so we were good to go.
once back in the pool area again we went to the bar. We were ignored at first , she asked people who had just walked up as if we weren't waiting there looking at her. way before even saying hello to us, with out making ANY eye contact she said
"what can i get you girls"
no "hello!" ? we ordered the Prickly pear and strawberry colada's (very good) she looked up and said nothing but continued making the ofter peoples drinks. Then after finishing with the other people Never once asking for Their IDs she came back and said " Ill need to see IDs" rude as if we we stole these bracelets. Now i know we look young but are we not wearing orange wrist bands?? so either you don't trust the woman at the gate or you don't want my 9.50$ a drink!
Trust me i am all for NO underage drinking but if I'm spending this much money to stay here and have a drink i don't want to feel like I'm being questioned or have some one insinuate I'm lying .
All and All would i go back yes... but could the employees use some serious attitude adjustments ? YES! just cause I'm 25 does not mean my 300$ isn't as good as anyone Else's. -
Review from Barbara H.
Goodyear, AZ
5/24/2012
I did not stay here but went to visit out of town friends who stayed here. The hotel was definitely not designed for anyone with any type of mobility issue - steps everywhere! Steps to get ice. Steps to get to the pool area. Steps to get to the lobby. Can you find a way around some of these steps? Sure - if you don't mind going into the parking lot and circling around the building while cars drive past you. The rooms seem nice but there is no way on earth I will EVER stay here. This hotel doesn't seem to have any concern for the disabled whatsoever.
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Review from Gregory K.
Unionville, CT
5/21/2012
This review is for the spa services. The facial was extremely disappointing - the room was not clean, the bed was squeaky and the therapist had very poor technique. The facial was at a level you get at a cheep salon, not what you should expected from a five start spa. The rest area at the spa was not up to par - the beds were uncomfortable, overall service and the atmosphere was not what you expect for the price. And on top of that, my lunch was 40 min late. One bright spot of the day was the body treatment.
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Review from Jason N.
Lake Forest, CA
The water park is the highlight of this resort. 3 great water slides, lazy river and a wave pool. For the adults they have a great bar at the pool. The park gets really busy on the weekend so if you go, get there early.
The fitness center was great for a resort. It had several classes each day from spin to TRX to Cross-fit.
The room on the other hand was very outdated. The TV's looked like they where built in the 70's, for $300 a night they could at least put a flat screen in the room. There is also a $40/ day resort fee.
WI-FI was very slow
Staff was friendly with everyone I encountered. -
Review from Letitia H.
Canyon Country, CA
4/14/2012
Just got back from a 3 day stay at the resort. Our room was nice and clean... bed more comfortable than mine at home... tv was old school...but when do really watch tv on vacation. We went to the water park... which was a lot of fun for my 16year old neice and my two boys. Ate at the Lobby Grill and the food is over priced and not that tasty. Thank God they are near the Arizona Mills and other restrurants.
I will say this... we were the only "minority" there. Their demographic is mainly Caucasians and some their guest were looking at us like we were out of place or lost.
I don't think I would return for another stay... maybe if they diversify their demographic target. -
Review from MaomingSweetiepie Z.
San Diego, CA
4/17/2012
if we'd checked out one day early i would have rated this place about 3.5 stars.
unfortunately on our last night the fire alarm was pulled at 1:45am and remained on at earsplitting volume for more than 10 minutes, long after the front desk had already assured me it was a false alarm. then the next morning we found that someone had thrown a glass mug through the back window of our car, completely shattering it. the police came and security broke out the remainder of the window and vacuumed our car but that was it. we drove home without a back window.
there are only three reasons to stay here:
1. you have kids with you and the water park will be open (check hours)
2. you have a conference to attend here
3. you like golf and want to play the course
i wouldn't recommend a couple stay here for a romantic weekend or anything. i'm sure there are nicer and cheaper hotels for that.
the location is pretty good, lots of good restaurants and shopping nearby. there is a fry's electronics across the street.
the hotel itself is large and spread out. from the sedona building it is pretty far trek to the lobby.
the inside of the rooms have been fairly recently remodeled, at least in the sedona building (still has tube tvs though), but all four of the couch cushions had stains on the undersides, as did the blanket for the person sleeping on the couch. the outside of the buildings are old and tired.
the water park is pretty great overall but it has surprisingly limited hours, particularly for the slides and the lazy river.
there is a $40/day resort fee.
if you decide to stay here, bring your ear plugs and your car insurance and don't park in front of the sedona building. -
Review from Tammy B.
Parker, CO
4/12/2012
Ummm... This is NOT a 4 Star resort as many sites suggest. 2 or 2.5 perhaps? Never - NEVER a 4. Our room was dirty. The tub didn't drain. We found bugs. The fridge didn't get cold. The floor was filthy/carpet stained. No patio furniture - as all the hotel photos suggest. Did we have a private balcony? Yes, no chairs though.... Old fashion - non-HD TV's. Very dated and in need of TLC. It is weird, because the website said it was newly remodeled? Maybe 10 years ago. I wouldn't go back, and would not recommend it. The water park was nice though, but the onsite restaurants blew. Terrible food, terrible service.
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Review from Bradford P.
Troy, IL
3/18/2012 6 Check-ins Here
This place could be so much better. I had a king suite in the Camelback building. While the size and layout of the room was impressive it really needed some updating. The TVs were all the old tube style. There were stains on the carpet and the pillows on the couch. The outside of this place is impressive but the rooms are something less than desired.
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Review from Brian C.
2/11/2012 3 Check-ins Here
I was part of a conference when I visited here and I have to say I was quite impressed. I had a Villa so I was quite spoiled. With a full kitchen, huge bath, walk-in closet and patio overlooking the golf course and waterfalls, it was an amazing week.
The lobby restaurant has the best pizza and pancakes I may have ever eaten. The bell staff are responsive and kind. The meeting facilities, while separated and unflowing, are ample and well maintained. The price here is the best part. If you're looking for a resort vacation in the Phoenix area at any time of the year on a budget, this is the place! -
Review from Gabriel J.
Los Angeles, CA
4/16/2012
What a wonderful way to spend an afternoon watching my boys get terrified on a 60 foot water slide. Nice grounds and love the open all glass entry leading to the golf course.
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Review from Sherri V.
Bellingham, WA
3/29/2012
Terrible! Super expensive for a rundown hotel. Poor service with staff making terrible decisions. Water park is so crowded we went to another pool. Not enough chairs anywhere to accommodate guests. Everybody I talked to shared my feelings on this resort. We are checking out early and heading to another resort....buyer beware! Find another resort!
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Review from Tany M.
9/7/2011
I was here over the labor day weekend with my livingsocial deal that I got a few months ago and my family and I had a great time! The rooms were nice, well maintained and friendly staff but the perk of this place was the waterpark in the resort which was so much fun.
We literally spent our entire first day at the resort at the waterpark which has a lazy pool, a wave pool, big fun kinda scary slides and a toddler pool. Fun fun fun for the whole family! On the second day, we had breakfast buffet at the lobby grill which they had a nice tasty selection of omelet station, french toast, cereal, pastries, yummy bacon, oatmeal and fruits. After breakfast, we hung out at one of the two pools in our hotel complex and then headed over to the waterpark where in the evening they had a movie to watch while still enjoying the pool amenities. How cool!
The wife also had a facial at their spa which she said was relaxing and worth every penny.
This is definitely a place to go with the family.Listed in: Hotels I've stayed at
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Review from Mary D.
Kihei, HI
2/13/2012
Sprawling tired resort with $30 a day resort fee and lots of tipping opportunities. The resort fee was supposed to be waived for those attending the event, and was with restrictions like we couldn't use the fitness center. Only stayed here because the conference was here. We told the front desk that we were there for the conference, and wanted to be with the other Realtors, and instead they put us in a Mountainside Villa that was a hike to get to the event.
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Review from Steve T.
2/8/2012
Great place for business. The bar is a nice place to meet clients and have a few laughs. The conference rooms were good and it is a good place for exhibitors and customers to meet. Looking forward to coming back next year.
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Review from Steve M.
Salinas, CA
9/30/2011
I am actually writing this review from my room at the hotel now.
Very disapointed in this place. My wife and I have been here for a week and even with the deal I got on our room I feel like I've overpaid. In fact the only good thing about this place so far is that it was cheap.
- Rooms are old and dirty. I was told that some of the rooms have been renovated and are nice but not the room that we were given thats for sure. Stains all over the carpets, bird droppings all over the balcony and balcony furniture. Pretty gross. Not to mention both the TVs were small, old and unwatchable which was actually a problem seeing how none of the pools were worth going to but more on those later.
- Maid service was horrible and non-existant. We have been for 5 days and have maid service only three times. On the second time we happened to come back to our room while the maid was still there, she locked herself in our room and had both TVs on a spanish soap opera and was visibly annoyed that we wanted in to our room. She didn't even "clean" the room and simply changed out the towels and made the bed. Bags for ice (the ice bucket was too dirty to use without one) were never replenished, garbage on top of the mini-bar was never removed and room service trays were not being picked up. Our breakfast trays sit outside in the hot Arizona sun until the next morning when our new breakfast is delivered. The plus side of this is that we had an entertaining bird fight outside our room last night.
- Pools. So they charge a 30$/day resort fee. The theory here is that the 30/day gives us full access to the water park, pools, gym etc. which is a great idea although the water park is closed during the week, the gym is ok but the other pools... DISGUSTING. More bird droppings everywhere and garbage in the water. There is a pool that advertises a swim up bar.. sure there is something that looks like a bar.. but no alcohol or even an attendant to serve you. Some of the pools have a phone you can use to order from a limited menu but they can't even get basic orders right.
- Room Service. Very limited menu and as with most places overpriced. This plus they seem to not understand basic instructions like "do not toast my sandwhich please". My wife -- after THREE times asking for it to be made right finally gave up and just ate it as it was.
This place does have potential but apparently they are understaffed and those that do work here do not seem to care and it really needs updating and cleaning.
Would not stay here again. -
Review from Krista S.
2/23/2012 16 Check-ins Here
I've stayed here 3 times while on business in Phoenix. Each time was a different experience. The number of stars I'd give this place varies with each experience but I'm going to settle on 3.
I was spoiled during my first stay at the Grand. I checked in, and was given a full sized Villa room. Holy crap! This room was so nice, I was completely shocked. I didn't understand how this place could have anything but 5 star reviews. The bathroom was absolutely amazing (almost bigger than my bedroom back home!) with a huge beautifully glassed encased shower and a large Japanese soaking tub. Also had standard double sinks and plenty of towels and toiletries. The room also had a full living room and FULL kitchen. This was no kitchenette. Full sized refrigerator/freezer with ice dispenser. Dishwasher. Fully stocked with dishes, cutlery and cooking utensils (not that I would cook while there, that's what per diems are for). And then the separate bedroom. All in all, wowzers!
I also checked out the gym 2 of the 3 days on my first stay. Really nice full service gym. Plenty of cardio machines, 2 or 3 different weight room setups, and a group fitness class area. They even had some TRX ropes set up in there. I was very pleased that there was such a nice area to enjoy a morning sweat session.
Fast forward to my second visit. After the luxurious experience I had the first time around, I check in and head to my room, fully expecting the same setup. But when I walk in, I am literally shocked at the stark different between the Camelback rooms and the villas. None of the nice, modern conveinences existed here. There were 2 tube tvs (one in the small entry way living room, and one in the bedroom). The bathroom was absolutely tiny. So cramped that the toilet was crammed next to the shower and the sink was outside the bathroom. Blah. I called the front desk and was like, woah, this is definitely not the same room I stayed in last time. I was informed that on my previous visit all of the Camelback rooms were full so I had been automatically upgraded. Wish I had known that in advance so I could have reset my expectations! Because anything less than the villa was just a disappointment. Only good thing, again, was the gym (the saving grace of this hotel as others in the area don't compare).
The last time I was in Phoenix for work I decided to give the Grand one more try, hoping I would get lucky enough to be upgraded to a villa again. I halfway got my wish. I was upgraded, but not to a full villa, it was a villa guestroom. It was definitely much nicer than the Camelback rooms, no complaints there. But it was less than half the size of the full villa, the bathroom shared only a few of the qualities of the full villa that I had loved (no glass encased shower), and there was no ice in the room. The full villa had spoiled me! At least this room had a TV from this century, and it was certainly cozy enough to suffice. Again, the gym saves the day.
Given the rates my company has with this place, I'll likely be back. Hopefully I'll get to live the high life in the villas though, because the thought of slumming it in the other rooms makes me shudder. -
Review from Sue L.
Carnation, WA
1/27/2012
Attended a conference and stayed in a suite. Beautiful grounds. Rooms were very nice but TVs need to be updated. Conference rooms were great. Would have liked to coffee/pastry concession to be open in the conference center.
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Review from J J.
Manhattan, NY
12/14/2011
I booked a suite for a conference. They tried to put me in a small room, which was 1/3 the area of the suite i paid for. And told me that it was MORE EXPENSIVE than the king suite. They insulted my intelligence and their service level.
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Review from Billy R.
Tempe, AZ
5/23/2011
I love having hotels close by in my own city that are nice. Sometimes you just don't feel like falling asleep at your own house. So, make it a date night and get comfortably drunk without having to worry about driving home and killing a line of cute baby ducks or hopping on a bus with a bladder full of beer-induced urine.
The property itself is, of course, very, very nice and big and sprawling. The rooms are pretty nice themselves. Even if a suite is small, I always enjoy having a separated living area and sleeping area. It really doesn't do much for a lot of people aesthetically, but I love it. Even if it's the size of a regular room, I just enjoy having that segregated living area with a couch and a TV.
The ballrooms and the meeting spaces are all uniformly gorgeous. If you're hosting a corporate even and need to have dining arranged for a couple hundred attendees, this place is just about perfect for it.
Of course, I have my complaints. Some of the decor around the property is beyond cheesy. Some of the columns and other decorations looks like they're made out of a reinforced paper mache. The TV's you get in your room are really, really crappy. Like, if my TV at home is better, it's gotta be pretty shitty because my TV at home is pretty damn shitty. If you have a kid and you want them to be distracted, you're gonna have to get those fuckers pretty pickled because I think the most technologically advanced gaming they have is a Game Cube and the games are expensive as hell to rent.
Because it's a resort, expect to pay a buttfuck load of money. A cup of coffee with your breakfast is like $4.25. Jesus fucknuts. Pretty serious shit.
Overall, if you're offered a reasonable rate for a room here, it's worth it. There's a 21+ swimming pool--no kids. Ahhhh it's sweet. There's a waterpark, too and the waterpark has a bar so if you don't have the guts to conquer the tall slide, take a shot of their cheapest tequila and see what you're made of.
The customer service here, I thought, was really awesome. Everyone was so nice. They must have decent management because I used to work at a resort and everyone who worked at that one was in a bad mood all the time. -
Review from Samantha M.
San Diego, CA
7/28/2011 2 Check-ins Here
3 Stays this summer to an overly sensitive mouse and me thinking I got an amazing deal - which I did -
Water park on the property, 4 pools that I found in the 2 different buildings I stayed in.
Rooms are a bit Golden Girls motif and TVs are small and gasp - not flat screens - but spacious suite style with mini bars. The bathrooms NEED updating - very small!!
Over all great hotel, but facelift wouldn't hurt a bit - -
Review from Mary I.
Greer, SC
1/28/2012
Conference Center was very good. Rooms however are old and dirty: carpets are stained, Tube TVs are old and remotes are missing the numbers on them. I was there for a conference and paid $150/night in the winter so we could not use the pools even if we had time. The grounds are beautiful but get ready to WALK. Over 200 acres that the hotel sits on, multiple buildings, multiple pools, no drink machines they want you to buy from the minibar, no free wi-fi in the rooms ($15/day), all areas are semi-dark near the rooms and the bellmen drive you around on golf carts. The People were wonderful!! Very helpful, Very Nice and accommodating!!
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Review from Janet D.
6/17/2011 1 Check-in Here
Living Social made me an offer I couldn't refuse...one night in a suite at the Arizona Grand Resort in Phoenix, four passes to their onsite water park, a $50 gift certificate to their onsite spa (ummm...massage!), and two free breakfasts at their onsite restaurant. It was only a tiny bend of the straight line between San Diego and Las Cruces and offered me relaxation and a break from driving...so I bought the deal for the budget pleasing price of $129.
It was PACKED...a beehive of kids from 0 to 16...and parents who were thrilled to have them distracted long enough so they could sneak off to the onsite spa or the onsite golf course or lounge by one of the 100 onsite pools in peace. I saw many a man gazing lovingly at the Budweiser clutched lovingly in his hands. Both Sophie and I shuddered to imagine the water quality in the pools we dipped our sweaty bodies into. I had a nice massage...not the best I've ever had, not the worst I've ever had. Breakfast was kind of a nightmare...a 45 minute wait with the added torture of staring longingly at several empty tables. Service was always great...
If you're not into being surrounded by kids, I'd bypass this place... -
Review from Carol B.
Barrington, IL
1/26/2012
Brian was great, ahi tuni salad was one of the best I have had in years. I was there for a biz conference, paid for by me. The place is so sprawling with no rhyme or reason for the layout. I would never go back; people got lost, very few elevators, conference food not great. Rooms were tired with 2 tube TV's. Other hotels in Scottsdale that I have been to many times are far superior, like the Marriott & Phoenician. Underwhelmed.
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Review from Michael B.
Piedmont, CA
4/26/2011
3.5 stars Customer service, customer service, customer service. What happened to customer service. We pulled up in our rental car and they escorted us 50 yards to the hotel where we were told we would be on the second floor. The "bellhop" pointed up and then said "you're right up there, you probably don't need help with your bags". I replied "that is correct, took my bags, place the $10 bill I had out for him back in my pocket and proceeded to the second floor with my family.
The hotel was very nice, clean and accommodating. Restaurant was nice. Water Park was fun.
Looses points because they wanted you to pay, and pay alot, for Wifi. -
Review from Tyler L.
Mesa, AZ
3/10/2012
Why 5 stars? Because we have never come to JUST stay in the rooms, or for a conference... 5 stars for the 5 times our family has enjoyed the Oasis Waterpark!! It is a blast! And has been so super relaxing when just my spouse and I. You can flip up a flag on your beach chair and someone will be by to take your order. I think that getting 2 days of fun for 1 night stay at the resort is superb! (Day of check-in & day of check-out). For memories, if you like to swim, it's a great place to go!
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Review from Jennifer C.
Torrance, CA
7/3/2011 1 Check-in Here
Very torn for this review. I truly liked my stay and this was a nice place.
Old, but nice.
That being said the service was great, although this was quick stop for a graduation ceremony, my husband and I did stay in a suite. This suite had two tube TV's, a CD player, no microwave and a view of the trash can from the next building over. Again, nice but you can tell that the building is old and could use some renovations.
When we looked it up on a few of our favorite travel sites it had good reviews which is also why I am torn it was nice but not as nice as it looks.
Just a heads up!! -
Review from Samantha O.
Mesa, AZ
8/24/2011 2 photos
i'm pretty sure robin williams was staying in our room right before we arrived bc our room was covered in pubic hair.
there was a dirty, pubic hair filled towel hanging up in our bathroom
our sheets had pubes everywhere
the walls were filthy with black stains (see pic)
the life guards are so intense. i felt like i was getting yelled at the whole time and i wasn't even doing anything. they just feel like shouting about the rules constantly. total kill-joys.
the breakfast buffet was actually surprisingly goodand the customer service was wonderful, the staff is super friendly.
special shout out to their pillows. amazing pillows.
i won't be back though.
ps...i originally gave this review 2 stars until the hilarious Heather C. pointed out the below. she is so right! and i can't stop laughing.
"Didn't you read the Yelp guidelines? Pubes = 1 star no matter how great everything else is!!!! You've just told the world, "yeah, the pubes were okay, but I've had better."
hahahahaha -
Review from Bailey M.
1/6/2011
When you go to a resort, you are paying for an experience. And what makes or breaks that experience are the little details. That's what I'm going to focus on-- you can find the big picture stuff elsewhere.
Pro's:
* excellent customer service. All of the staff people are chipper, helpful, and friendly. They ask you how your golf game was or if you enjoyed your drinks. They will serve you dinner on the outdoor fireplaces if you want, and drive you in a golf cart anywhere on the resort grounds- even to the gym!
The resort is clean, and the landscaping is perfect. They have a small army of people who are dedicated to sweeping leaves.
I took a 1 hour lesson with a golf instructor on the driving range. Matt was professional, courteous, and a great teacher.
Nice big suites - plenty of room to party and spread out. very clean too. My room overlooked the pool and had it's own balcony.
Cons's
OMG, no free wi-fi. ANYWHERE on the resort. Not even in their lame little cyber cafe. Not even like, 1 free hour of internet per day. How the hell am I supposed to relax when I can't stay connected or find out what the weather is or check work emails or buy tickets to an event. But on top of the $30 per day "resort fee" you can pay $14.99 per day to connect to the wireless. This is the reason why I'll never come back.
One of the reasons I picked this place is because of their advertised 45 gym classes per week. Turns out the gym is full of old equipment and really dark purple lights that makes it hard to see. And the one spin class I saw, the instructor was not only NOT on a bike, he took a bathroom break in the middle of class! So unprofessional.
The walls here are paper thin. Which means anytime anyone walks past your room, you will hear their entire conversation. I also had a crying baby in the room below me, and I got to hear it wail all night long.
No in-room starbucks. Crappy no-name coffee and tea. No sugar or stir sticks provided. No robes (I brought my own)
Ok so this place is not that expensive. Definitely great for families looking to keep their kids entertained without blowing the budget. But definitely not as fancy as some places in Scottsdale. -
Review from John L.
6/5/2011
The grounds itself seem a bit older but the villas we stayed in seemed to have been renovated semi-recently. They had flat screen TVs (but no HD programming), the bathroom was clean, the carpet not the most pristine, the bed was awesome. I liked how they used duvet covers rather than the blankets that never get washed. They had a special soft bedding that made the bed very soft and comfortable with enough support. The grounds 3 stars, the room 3 stars, the bed 4 stars.
The service was excellent except one isolated incident with a shuttle driver. We had 8 adults and 8 children (3 under the age of 1) and he gave us major attitude and drove off because we took longer than expected. I understand if he can't wait, but don't have to give the attitude and be severely rude. Service 3 stars.
The on-site restaurants were overall terrible. Go elsewhere if you can. Lobby Grill 2 stars. Aunt Chiladas 1 star. The Oasis grill 3 stars. Note: we did not get to try Rustler's Rooste which probably is the best out of the restaurants there.
The golf course. There were a lot of brown patches and not the best kept but not too bad either from my very limited experience. 3 stars.
The water park. It is pretty big with something for everyone. We were there in the middle of the week so it wasn't too crowded and it was easy to find empty spots, but the weekend might be different. 4 stars.
Didn't make it to the spa, but the women reported that the facilities were kind of old but the massages were excellent. Especially Monique. 4 stars.
One really retarded thing is that they charge your a resort fee but don't give free wi-fi!!! 1 star!!!
Overall I would give it 4 stars because I had fun with our friends and it was a really good price. -
Review from O O.
San Jose, CA
3/31/2011
3.5 Stars: Here for Spring Training. Resort is approx. 15 minute drive from the Phoenix airport off of I-10 and across from Fry's Electronic and near many restaurants: Joe's Crab Shack. Starbucks and Wholefoods is a good mile down the road on Baseline.
Great buffet breakfast especially the cinamon pot bun and outdoor seating with the view of one of the golf holes, not cheap $15pp.
Super long line in the golf shop/store for fresh on the spot Starbucks coffee and mini breakfast.
Lots of comfortable seating around and near the outdoor firepitt.
Good directions to all the stadiums, and if appears centrally located to many of the stadiums as well. 1 hr drive to Surprise Stadium and 25 minutes to Scottsdale Stadium, all easy drives. Thumbs up to Scottsdale Stadium.
Anyway, the resort wraps around from the entrance large water fountain and up towards the upper side of the golf course, nice quiet, clean jacuzzi and pool. Our room had a separate living room, older tv and bed very plush, and comfortable.
No free internet usage either, $14 day fee, Resort fee $30 a day and does not include the waterslide I heard.
Did not get to use much of the facilities, but resort seemed comfortable and friendly. -
Review from James S.
Phoenix, AZ
12/22/2011 3 Check-ins Here
Central location is close to airport, Tempe and steps from the awesome south mountain park. Fun golf course and great bartenders at the lobby bar.
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Review from Jim L.
3/27/2011
Went here a couple of years ago with several families for spring break. Was thinking at the time that it may not be the best time to visit however we had a wonderful time.
The hotel itself was very nice and the staff provided excellent service throughout. The grounds were up kept nicely and the interior was very clean.
The primary reason we picked this place is due to the fact is that they offered a water park on the premises for the kids. Well I should have left it for the kids but me being the entertaining dad that I am decided to go on it as well. I ended up going on the slides several time and the inner kid in me was now out in full. Little did I know that going down a chute at 800mph and hitting a pool of water would hurt?? I ended up with bruises from my butt down the length of my leg. OMG!! Still had fun though but next time I will leave that to the real kids and I will stick to the lazy river.
The only real issue with this is its location. It is located right in the city so there really is no break from civilization. The nice thing though is that you really don't notice it when on the grounds.
A fun trip but I don't know that I would go back. I would look for something a little more secluded. -
Review from brian m.
Tucson, AZ
9/12/2011 1 Check-in Here
A bit weary an tired but a friendly and well trained staff make it all better. The water park was fun, especially for the kids. A good little get away for the family while visiting friends in Phoenix.
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Review from Amado R.
Newark, CA
11/19/2011 1 Check-in Here
Impressive venue, excellent service, highly recommended
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Review from Andi T.
8/10/2007 3 photos
This place is truly a "compound," with multiple buildings of hotel room suites, 6 pools, a few restaurants, and an entire waterpark. It takes a lot of walking to get around, but if you can find your way back to the main lobby, they will shuttle or golf cart you wherever you'd like to go. The staff is friendly and they have big baskets of lollipops in the lobby, which was cute.
My suite was bigger than some apartments I've lived in for years. It was clean, quiet, and nicely appointed. It did smell of smoke, but didn't keep me from sleeping soundly or enjoying my time there. My work pals tell me that local families stay here sometimes just to use the waterpark. Sounds like fun to me!Listed in: 36 Hours in Phoenix
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Review from Katie C.
San Francisco, CA
2/7/2008 5 photos
This place is Obscene. Grandiose. Excessive. Larger than humanly fathomable. Lavish. Extravagant. I could go on....
Do people really come to resorts like this to relax and escape the pressures of life? Psssh. Some escape, LOL. From several vantage points on the resort property, I looked out and saw the beautiful and very natural scene of cars whizzing by on I-10. Welcome to paradise, boys and girls. Check out that smog!
While the amenities here were super nice (READ: more pools than you can shake a stick at, great room service, access to several cafes and restaurants, free WiFi, oh, and hella huge guest suites), I wouldn't ever intentionally come here on a vacation. That is, unless I was married with 5 kids and my 5 kids had their own suite away from mine on the opposite end of the resort. I guess I'm more of an organic, natural kindof a girl when it comes to what I seek in a resort experience, rather than a golf cart-riding, concrete connoisseur.
Then again, what do I know? As far as resorts go, don't confuse my review, this place is nice. Just accept the fact that it feels more like a commune compound of calcified concrete rather than a beautiful blissful oasis. -
Review from Kristin S.
Somerville, MA
7/5/2007
My husband's company held its annual meeting here this year. Kind of unfortunate for us considering we live here now but its nice to spend a night away in a resort. I'm giving it 4 stars but it really should be 3.5. Its just above average.
And this is quite a resort. I am personally not a fan of the mega huge family resort; mainly because its so hard to find your way around and it takes forever to get from point A to point B. When its 115 degrees out these walks are particularly trying.
Checking into the resort left less than a favorable impression on me. I was laden with a heavy suitcase, laptop bag, as well as my husband's suit and my dress. After I helped other guests sort out the line situation (seriously, why would you stand around in a huge crowd? Form a line!) I asked the desk attendant to call a bell hop to take my bags to my room because it was a considerable walk away. "Oh, you can just go down that flight of stairs out to where the valet is and find a bell hop." Hmm, ok, no. If I wasn't laden down with bags perhaps I could walk down the steps but I have all this heavy stuff which is why I asked for the bell hop in the first place! How does a front desk not call a bell hop for you?! As I later found out I was supposed to receive a welcoming package from my husband's company that the front desk failed to give me. Stellar.
Our room was nice and large; they are all suites. The room service menu has to be the most reasonably priced room service menu ever. Some of the items were cheaper via room service than in the restaurants! Our room overlooked an "adult pool" that had kids swimming in it. This really grinds my gears...especially when the resort has a waterpark! The waterpark is an experience....there are kids everywhere, three slides, a lazy river, and a wave pool. Its all on a small scale. They have two restaurants at the "Oasis" which both serve the same menu. At night when the slides close they show a movie over the wave pool area.
The formal events (dinner and receptions) that we attended were well done, the food was good in all instances. The bartenders were very nice and quickly learned the drinks we were ordering.
Would I stay here again? No, not if it wasn't for a business event. Would I suggest it to friends visiting? No. Its not really in an easy location and with all the options available in the Valley I wouldn't consider this to be at the top.
