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Arizona Biltmore Resort & Spa
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Beauty and Spas Day Spas Hotels, Day Spas [Edit]
2400 E Missouri AvePhoenix, AZ 85016
(602) 955-6600
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Valet
- Wi-Fi:
- Free
- By Appointment Only:
- Yes
- Wheelchair Accessible:
- Yes
125 reviews for Arizona Biltmore Resort & Spa
Review Highlights
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"Frank Lloyd Wright designed the resort as an oasis." In 28 reviews -
"The grounds are absolutely stunning." In 37 reviews -
"Life size chess sets on the perfectly manicured lawn..." In 4 reviews
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125 reviews in English
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Review from Lindsey F.
Scottsdale, AZ
Updated - 4/16/2012 1 Check-in Here
I've written about the grounds, I've written about the rooms and I've written about the restaurants. Now it's time to write about the blissful and majestic spa on the grounds of the Arizona Biltmore. Oh I could very easily get used to doing a spa day every day. However, until that heavenly day comes, I will be content with doing a relaxing spa day here and there when my pocket books lets me.
This spa excels in customer service, amenities and services. First of all, the customer service is sublime. They aren't pushy but they are always available. They keep a smile on their face and aim to please without being overly aggressive or coming off sarcastic. The amenities are state of the art. During a spa day, you have access to the tennis courts which are right outside the gym doors, the gym and their equipment that's perfect (especially their treadmills with personal tvs), a jacuzzi, sauna, resort pool and more. You can also partake in a group hike, group bike ride or several other daily activities they offer.
Now let's talk about the services. I've visited their hair salon and most recently, the actual spa. I got my hair done in the salon for my sister's wedding years ago and they did a fabulous job. On my most recent visit, I got a Swedish massage. During my massage, my massage therapist was amazing and gave me one of the best massages I've had. In addition, she was extremely friendly (but not chatty which I appreciate because I don't like talking during a massage).
This spa offers specials every month, including a Tranquil Tuesday special where you can get a facial or massage for just $75 on Tuesdays between 2-8 PM. Now you know where I will be during the summer!Listed in: Oh the weather outside's…, Family Fun In Phoenix, Sweets and Treats, Procrastination, Breakfast Time in Phoenix
1 Previous Review: Show all »
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7/4/2010
Summer time and the livings easy and so are the resort rates on the pocket book. The Biltmore makes… Read more »
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Review from Maggie Z.
Los Angeles, CA
5/3/2012
I don't understand the 4-stars folks. Yes, the outside is pretty, yes, FLW did a great job on the design. But you can come for lunch and see all that. There's no reason to actually stay here. The rooms are completely falling apart. I had to move from my first one because the a/c sounded like a jack hammer AND the toilet didn't work. The second one's carpet was soaking wet and the toilet worked...sometimes. But after waiting an HOUR for the bellman to bring my key for the first move (when they originally said 10-15 minutes) I just sucked it up and stayed in the second broken room so I wouldn't be late for my meeting.
Some of the food is pretty good and there are some creative options (the Ranch Stack at breakfast, the duck-fat poached fries at lunch). But the service varied widely. At Frank & Albert's, I had a bartender make me a to-go order who was so friendly and helpful. The next day at brunch the waiter totally forgot about me and I couldn't get a refill and eventually had to ask someone else to bring me my check. Plus, the room service took forever.
I also had a few spa treatments. The massage was so good that I sought out a comment card to let her manager know. I believe her name was Katie. The facial was very mediocre and only lasted 38 minutes (rather than 50 as advertised). I wouldn't say my skin was in great condition afterward. And the facialist was also trying to sell me some cleansing brush and products. Not my favorite relaxing experience.
Overall, 2 stars for being pretty, the good massage, and because customer service wasn't consistently terrible. But I don't think I'll return next time I'm in Phoenix. -
Review from Marsella M.
Gilbert, AZ
4/4/2012
I am on the phone with "dining" which states 24-7, but they can't give me any food for 2 hours at least. Ummmm, WTF. Yes, I'm staying here for 3 days unfortunately.
I feel like throwing up. No water at the table I've been working at for 6+ hours, no food, no room keys, no help. We are having a huge conference here and had to wait for over 90 minutes to get a pitcher of water. FAIL.Listed in: Don't say I didn't warn you!
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Review from Arlene K.
Mission, KS
5/25/2012
My husband and I stayed at the Biltmore over one year ago and I am only now sending a review, as I firmly believed that the management would have taken care of my problem long before now (and my son told me that I should write a review for the public, I hadn't known about this before.)
I inadvertently left some lingerie in a drawer that I didn't remember using, while staying briefly at the Biltmore. Fortunately, I though, when we left and went to continue our stay in the area with our daughter, I realized later the afternoon we checked out, that I'd left those items.
When I phoned believing that I'd merely drive over and pick them up but was told that the staff who cleaned our room was off but that they would check in their "lost & found" section kept in housekeeping. When I phoned back the next day, I was told that nothing of the description of my items had been left behind but they would ask the staff who had cleaned and get back with me.
I continued phoning and later following up by email giving the description and even price of the items as they had been purchased prior to our stay and never worn.
To this day, I've neither received my clothing nor any monetary compensation.
Knowing that this is a 4 Star resort and Spa, one would think that they would treat their guests better but don't count on it.
As for me and my family, we'll not be visiting that establishment in the future.
Arlene M. -
Review from Roxanne T.
Phoenix, AZ
4/1/2012
Vivid, grand, and oh- so- lovely.
You can literally spend half the day just perusing the property and sitting at every possible seating area. It's that scenic.
So much detail and so much open space...
I also love the elite, carefree vibe that the crowd gives off.
There are a lot of privileged families and businessfolk that stay here, so most people are left alone to do as they wish.
...Roast marshmallows, splash a beachball around in the pool, drink wine by the fire, or be on a laptop while watching the sun set...
There's a strong sense of freedom and enjoyment that runs throughout the hotel.
You can visit for yourself and see what I mean, but please, be respectful and keep the Biltmore tasteful. This place is a dream. -
Review from Jack H.
Philadelphia, PA
4/25/2012
The resort is by far one of the absolute best. It has a feel of old school Hollywood to it, with all the modern amenities. I cannot give it five stars because of the front desk. The clerk was surprised when we asked how to get to our room, as though she could not be bothered. At no time did she welcome us, offer a map of the resort or assistance - extremely disappointing.
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Review from Julia H.
Phoenix, AZ
4/17/2012
We had a small wedding there and were very satisfied. The planning went well, and the wedding came off beautifully.
Listed in: Nuptial Bliss
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Review from Tara K.
Oak Park, IL
4/16/2012
We were on the grounds for six days with two kids, a very family friendly resort. It was grand and lively, and comfortable. The pools were great. The keepers of the hotel were kind, and helpful, and it was 4 stars all the way. So many favorite spots- and all of which were easily accessible! The fire pits, the fountain, the lobby & hot dining spots- all beautiful. It was not a pretentious resort, it was homey. Surrounded by the beauty of the desert, it is as they say, a jewel. The restaurants all had four star dining, and the prices were reasonable. Suggest bringing Snacks and H20- so you can spurge on other things... the husband took a yoga class and said it was great. I would have liked to, but next time. I rarely feel at ease anywhere. Here, I felt so relaxed. We hated to leave.
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Review from Mary s.
3/26/2012
I am reviewing Sunday Brunch at Wrights. LOVELY and Outstanding ! James our server was a dear, the food was delish! I wish I had more room for all those wonderful desserts, Very unique menu, Veal Stroganoff. Vanilla Bean Soaked infused fruit salad with Pineapple. Banana Cream and Caramel Brule. The cold buffet included all the standards like shrimp, italian ham, Caprese, Muffins, Scones, and Breads. Loved the Zucchini bread. The hot menu upgrade included Lobster Eggs Benedict, Lavender Infused Waffles, Flapjacks, Organic Tortilla Chicken. It was delightful! The resort is so beautiful. Looks like a type of old school, European Castle. The lobby is gorgeous! Parking is not that great here though. This was a lovely day treat!
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Review from Adrian B.
Gilbert, AZ
3/17/2012
I'm a Hilton Honors Diamond member, so I'm obviously super loyal to the brand. However the Biltmore isn't right for everyone. If you know what to expect, you can have a fantastic stay, but if you expect the Waldorf=Astoria experience, you will most likely be disappointed.
Pros:
- the public areas are incredible; the stunning lobby is worth a half hour sit to take it in
- the pools areas are some of the best in Arizona (which have some of the best in the world)
- most of the staff seems to be 4 star trained, which is hard to find in the relaxed Arizona resort row
- the history of the hotel is unmatched in the state. You'll find cool touches in unexpected places (e.g. there's a Nancy and Ronald Reagan registration card with notes about their honeymoon in the room service menu). FLW is everywhere you look.
- the fitness center is one of the best I've ever seen at a hotel, and it was free.
Cons:
- MAN are these rooms shabby! I've stayed several times and toured 4 suites in preparation for a meeting. All rooms are worn down, but this review is of the last stay in 2126
- the carpets are worse than frayed, there's actually a crease running the length of the room
- the two nightstands, table, desk, and TV stand all are warped and peeling motel 6 style
- the bathtub is worn and needs be glazed or resurfaced
- the outdated leather headboard had had holes in it
- every surface is scuffed - even the ceiling!
- there was one front desk clerk for much of the stay. Very difficult to get them to answer the phone and/or help with anything
- no in room coffee. This a resort practice of the PAST. High end resorts used to feel fresh coffee brewed from the kitchen was compulsory as single serve coffee makers were brewing substandard watered down cups. Starbucks, Wolfgang Puck, and Lavaza are great brands that the Biltmore should look into..
Basically, if you'll be out of your room the entire stay, this place is great. If you want a nice room, go down the road to Starwood Luxury Collection's Phoenician: much nicer iconic resort for the same rates. -
Review from John S.
San Diego, CA
3/28/2012
Stayed here with my girlfriend for a Radiohead show and a get away weekend from work. Got the hotel for the amenities which were great, we played tennis, enjoyed the fantastic people watching at the pool, great cocktails to include the Tequila Sunrise, and some light putt putt outside our cottage. The room was not ready when we got there so we got a cottage which was supposed to be an upgrade with a semi private patio. The room was actually very nice and had a great tv which we might have watched for a grand total of 30 minutes in 4 days. Our room was made up between 4-5 each day that we planned to stay there and then on the day we plan to check out, they came by at 8:30....not sure what the problem was there. We also had to call about our A/C after we sweated the first night but it was fixed and no problems after that so maybe it was just a glitch which happens. You are probably wondering what if anything was wrong, the only issue we had was the concierge.....nightmare, no help whatsoever. Called several times, both girlfriend and I and got the reply on two separate occasions to just check google. I have stayed at less nice hotels and had much better service with concierge, this hotel should realize what their clients might be interested in and do some research.
All in all, great trip and a nice and above par stay. I would certainly stay here again if I can get my girl to go with me! -
Review from L C.
Falls Church, VA
12/15/2011
I got to stay here for work and had the best time! They have so many pools. I would spend my afternoons in the smaller pools and have the pool all to myself. It was great! They let me send free postcards which was fun, too. My room was beautiful. It was large and had great amenities.
Food was disgusting though. I didn't have access to a car so I was pretty limited to eating hotel food for a week. Everything I ordered was gross and I tried it ALL!
I thought customer service was fine--not great, just adequate. -
Review from Jane B.
9/26/2011 1 photo
I dunno....
Are my expectations too high?
Should it be okay to sit in the most beautiful, storied and historical lobby bar and listen to 2 grumpy servers and one sour bartender kvetch about horrible customers?
Should the room keys work after shlepping our luggage through corridors, magic doors and stairways?
Should the staff know what time the bar opens?
Should an employee actually call me "dude?" As in ( and I swear I'm not making this up) "Dude! I just got here! Give me a minute."
It's been 5 years since my last visit to this resort and so much has changed. The employees are unhappy and kind of vindictive. We asked for a room change so that they would honor what we reserved. They put us in a room that was maybe one step above the broom closet. The view of this gorgeous resort was of the HVAC system on the roof of the restaurants. It was just sad.
One star for the overall stay - the second star was for the room service staff and food. They were accommodating and the food was freaking good. Creamy, spicy green chile mac and cheese. Zow! -
Review from Jennifer F.
Phoenix, AZ
3/13/2012
I took five little girls and their mom's to the Arizona Biltmore's High Tea a couple of weeks ago. We had a fabulous time! What a way to spend an afternoon! Great food, great service (kudos to Lindsay and Kevin) and the girls are still talking about all the fun they had.
The price is really affordable (little ones five and under eat free) and the seating is comfortable. We are going back in two weeks.
If you want to treat a little girl or a friend to an experience they will always remember, take them to the High Tea at the Biltmore. -
Review from Tom D.
The Arizona Biltmore has been oasis in the central valley for decades. I remember going to the Biltmore when I was younger and at that time I really didn't appreciate the architecture like I do now.
This beautiful hotel would seem cold and dark in most environments, but it works in Phoenix. If you have the opportunity stay here in the Christmas season. The lights and cooler nights are ideal for hanging out by the fire pits and taking in Squaw Peak.
Always great food whether you are at Wrights, Frank & Alberts or the cafe in the courtyard. Prices are higher, so know that going in. The Hotel offers breaks in the off-season so that may help offset that cost somewhat. -
Review from S S.
Atlanta, GA
9/21/2011
I stayed here for a recent business conference during September. The resort was definitely a nice experience. Upon check in I had a room in the Ocatilla. The room was well appointed, spacious and clean - clearly a recent renovation that was well done.
Due to some mobility issues, I asked to be moved to a room closer to the location of the majority of my events I had to attend and I was quickly transferred to a private cottage near the Frank Lloyd Wright ballroom. The cottage was not nearly as nice as the room in the Ocatilla. The cottage was dated and even smelled that way. However, it was clean, quiet and definitely closer to where I needed to be.
The room was okay for working. There was a small desk with wired internet access. However, in order to plug in my computer I had to drop down on my hands and knees and find the outlet. Outlets were also available next to one of the nighstands which is great since I use my phone as my alarm clock.
The staff was quite kind and would pick me up on a golf cart and transfer me around the property as needed (I understand that this service is always available and you need only call the front desk to request it). Front desk staff, concierge and bell hops were all professional, eager and willing to assist, and happy to answer questions.
The restaurants, Frank & Albert's, was exceptional - both in quality of food and service. I dined there for lunch one day and breakfast on another. Both times I was very pleased with the taste of the food (excellent mid-western menu) and the friendliness and professionalism of the servers. Never once did we have to ask for anything and on both occasions the server thought ahead to prepare to go drinks for once we moved outside of the restaurant and onto the patio.
The grounds of the hotel are fantastic. There are tons of chair/tables for you to sit at and chat with colleagues/friends and the atmosphere is warm and inviting. The bar was as impressive as the restaurant. The meeting facilities are also nice though spread out a bit.
I definitely recommend the Arizona Biltmore and would happily stay there again. -
Review from Georgeann G.
Phoenix, AZ
10/5/2011
I've stayed at the Biltmore twice, once was a five star experience, and the other was about a three, so I'll split the difference and give them a four.
The first time I stayed here was in a super cute cottage. We had fabulous service from everyone. The only complaint I had with this trip was that housekeeping knocked at 9 AM (which they did on my second trip too). I realize nine is not ungodly, but it's a little early to be hustled out of your room so someone can make your bed, that you would have never left if you didn't have to stop the persistent knocking from the other side of the door. So that sucked. But besides that it was a great experience.
This last time was okay. We got a great deal on the room and they let us check in super early, which was awesome. The air wasn't working when we first got to the room, but I'll let them off the hook for that because they quickly fixed it and the room was cool before the 4:00 check-in time, so for all I know that was their plan the whole time. My boyfriend spent the morning golfing and even though it was miserably hot, had a great time. The bartenders at the pool were nice enough, and we were pretty obnoxious, so nice enough is pretty much all we could hope for.
One of the sinks in the bathroom didn't drain and the cosmetic mirror in the bathroom was broken (not the mirror the little thing that kept it stable in the wall), so that was a minor inconvenience that I wouldn't normally expect from resorts of this caliber.
We also got a couple in room massages, which were great, but then due to a misunderstanding with the credit cards on file (I used mine for the room, my boyfriend used his for the massages), I got charged for both the room AND the massages. And, god bless my boyfriend, but I really can't rationalize spending $400 on a couple 55 minute backrubs unless that back rub comes with, say, an iPod. I called Biltmore and they said they could reverse the charges and put them on another card, but it might be easier to just ask him for the cash. So he paid me back but I obviously wish I could have avoided it all together. I mean, that's awkward right? To have someone do a nice gesture for you and then you end up accidentally paying for the nice gesture so you have to awkwardly bring up that while the gesture was nice, you kind of can't pay for it and omg I already feel like I'm on an episode of Curb Your Enthusiasm so I'll just stop right there and hope you get the point. It was very stressful for me.
Assuming you don't share my social etiquette neurosis, I'm sure you'll have a great time at the Biltmore. The summer rates are unbeatable, and if you can stay at a Cottage do so because they are just adorable, especially by the little putt putt holes. Just make sure to double check your room upon check in and double check your folio upon check out and you'll be fine. -
Review from joshu s.
Phoenix, AZ
7/9/2011
I love this place. my favorite is the Baltimore Suite or the Villa which is about $550-$1,600 per night depending on season.
Very professional and very clean. I always stay here for business and baseball tournaments. There are several pools and great food. The cost is well worth the service and clean rooms and comfortable beds. If you like being pampered, clean rooms and clean bathrooms with marble and granite, then this is the place for you. Money is well spent here. -
Review from Bill B.
Jefferson, CO
1/9/2011
An idol of my youth whose best times are probably behind it, sadly.
I've been there so many times for special occasions. It's always seemed like the real core of the Valley to me. The grounds and main halls are still beautiful and are maintained with a reverence that is befitting a national landmark.
But as a place to stay . . . . ya know. . . there's a newer Hilton not so far away. And the Marriott Buttes are really nice. Out in North Scottsdale and Carefree they have some really great places, too.
Your experience of the Biltmore will depend entirely on two factors: How much you have to spend, and in which section your room resides.
The newer casita section is nice and feels modern and premium. The rooms that were built-up in the 50's and 60's are less so, but still nice in their modernist way. The rooms in the main building would seem to be the real catch, but only for those with an historical interest. The world does hotel rooms differently now than they did in the 1920's, and there are some elements of the layout that can't be changed--like needing to walk a block or so (partially through a carpeted lobby) to get to the pool.
Also, if you happen to get a deal on the rooms at their Summertime rate (which can be a great savings) keep in mind that you'll also be paying over $12 for a plain bagel and plain coffee at the on-site Starbucks. Unlike at many other hotels, there's no way to just pop across the street to get something more reasonable. You'll likely need to drive a mile or so to get to the slightly less-expensive Biltmore Fashion Park or the businesses along Camelback Road. And it can get tiring if you decide to self-park instead of availing yourself of the valet parking (which rings in at a modest $20 per day plus gratuity), because the self-parking areas can be a real hike.
So if you have the dosh to hang with the elite crowd--or just a really fat expense account and an understanding boss or controller--then I'm sure it can be a suitably swank experience. And you know Clark Gable and Rita Hayworth and the Reagans and all of them stayed there. However, at that level of $wank, there are other choices that are a bit more accommodating. -
Review from James F.
San Diego, CA
6/8/2011
I stayed at this hotel on June 3 to June 5. While the architecture, and the fact that it is tightly linked with the genius that is Frank Lloyd Wright, is worth at least a night's stay, the overall experience is somewhat confusing and a mish-mash forcing one to ponder whether one has experienced an elite bastion of resort history or a dying emblem of what might have been.
I stayed at the Ocatilla -- the "hotel within a hotel." The room was well-appointed and delightfully lush compared with my friends' off-the-rack accommodations which appeared somewhat worn and needing refurbishment.
As part of the Ocatilla, one is promised amenities such as a shoe-shine and pressing service. None of which was ever offered, nor seemed realistically obtainable.
The Ocatilla executive club room was tightly guarded. Indeed, when my room key would not open the club room door, I was asked for my name and room number and I was somewhat humbled that I just might have entered under dubious circumstances. The offerings for breakfast were carbohydrates only, with an exception for yogurt in a martini glass. And I did see at least two gusts bring in their own cereal.
The swimming pool near my room, one of several on the property, was delightful. As I'm not much for Phoenix sunlight, we reveled in the salt water pool at night. With few people present, it was a great deal of fun and was by far the most fun I've had in a while.
The spa was not so delightful. The men's locker room was eery, with lockers being close to the door. To walk into such a small area with retiree genitalia flailing may be entertaining to some, but can be somewhat disturbing for those with higher expectations. The attendants that were on staff ranged from over-reaching (acceptable) to a too-young apprentice who I overheard talking with a loud-mouthed receptionist about the horrors of toilet paper remnants lodged in women's pubic hair. While anyone able to afford the high prices should be strong, who among us should be that strong?
The spa's manicurist was terrific. I just wished there would have been a more private area in which to have my hooves trimmed. Passersby were gawking through the windows and it reminded me of a cheap Asian nail establishment in the Indianapolis mall.
My overall experience memory stems from my initial check-in experience. The Waldorf sent an E-mail after I had made my reservation that said that, if available, when I checked in I could spend an additional $20 to be upgraded. When I mentioned this to the desk clerk she had no idea what I wa talking about and said: "Well, you already have an Ocatilla executive room." Though I was silent, my reply should have been: "Honey, if you told me I could have something a little better for twenty bucks, then make it happen." Oversold. Under-delivered.
That I was with friends a week after my mother's death was cool. But the physical experience was lacking. My opinion only, but I think this property was built for a timeless level of service that time and numbed expectations will deny her. -
Review from Lance U.
Chicago, IL
1/3/2012
I recently stayed here with my wife during New Year's Eve. We were in town for a wedding at the Biltmore and had a great rate. The place is fantastic, but the room was a bit disappointing. The TV had many stations scrambled. We didn't plan to stay in our room for too long because we wanted to do stuff, but a scrambled channels at The Biltmore is a big negative. Our shower had trouble draining. We were only staying two nights so we didn't contact the front desk about it. The maid didn't come to clean our room until 4:45. We had wanted to get ready for the 6:30 wedding around that time, so we had to wait nearly 20 mins while she cleaned our room. We just stayed in the room while she cleaned; awesome. The next morning, the maid knocked on our around 9:30. We weren't exactly pleased about that.
All told, a nice place to stay but we were a bit disappointed in a few areas. I was expecting to be overwhelmed by the venue and service. I guess my expectations were too high. -
Review from Chris C.
Tucson, AZ
12/9/2011
I am staying here now and the holiday decor is beautiful. This is a lovely historic hotel. Christmas trees in rows elaborate gingerbread houses. Just a great place to get into the Christmas spirit.
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Review from Lucy W.
4/22/2011
Flawless check-in: Front desk staff greeted me promptly, told me my room was ready and I was given vouchers for breakfast, welcome letters from the manager, and directions with a little map on how to navigate the grounds. I had also forgotten my phone charger at home, so I got directions to the closest Verizon store (but not before the concierge checked to see if he had an extra charger in the stash of chargers people left behind in their hotel rooms).
The common courtyard/garden is spectacular- there are tables & chairs that surround one side, fire pits at night, adirondack chairs on the edges, all overlooking a showcase water fountain, grass, palm trees & flowers. Great landscaping! There are also little nooks between hotel & villa/cottage buildings- I stumbled across a giant lawn chess set as I was trying to get to the parking lot one day- very cool. Room service rides around the property on big tricycles- very cool. When I was here, there were lots of families and older folks- there was a golf tournament & Passover event so I'm guessing those are the drivers of the weekend demographics.
Hotel room was very standard and almost a disappointment if I didn't read it already in the other Yelp reviews. I got a good deal too so I wasn't too bummed...just know that the rooms are a little dated and don't really match the Wright style of design that dominates the exterior and the common areas. The A/C is also very loud- I ran it during the day while I wasn't in the room and turned it off at night so I could sleep in peace. Bed is alright- mattress is a little too springy for me, has a cushy feather bed on top and a good amount of pillows- but Westin bed it ain't. On my last night, there was a giant and bright full moon, which I enjoyed by opening my curtains and letting the moonlight shine into my room. There are quite a few options in different price ranges- the cottages look fun and have patios where you can sit outside...I'm guessing those cost quite a bit more.
Huge con- parking. Valet costs $20+ a night, and Self Parking is $12...there's definitely not enough space for self parking so you're left to stalk guests who are leaving, or suck it up and park in the valet. It's also quite a trek if you end up parking at the far end of the lot...I didn't mind since I could use the exercise, but if you have luggage or can't walk that far, be prepared to valet or be dropped off at the front entrance.
Another con that I ended up being happy about- their spa was completely booked for Spa Week and they couldn't possibly fit in another treatment, even for a paying guest like myself. It ended up OK, b/c I spent the day at another resort and spa, which i liked even better. I took a stroll though the spa area- it was attached to the main pool area which was very loud, and didn't seem as lush or pleasant as the spa I ended up going to. The pool areas get very full- try checking out the multiple pools they have on property to see which best fits your style. Cheap thin small pool towels too- you'll need at least 2 to cover your chair.
Really convenient- near Biltmore Fashion Park for shopping & restaurants, and not far from the highway and airport.
All in all, it was a nice place to stay with beautiful ground and great service- I'll probably go check out another hotel the next time I'm in town, but if I find an incredible deal to the AZ Biltmore, I wouldn't hesitate to take advantage. -
Review from Lydia K.
Scottsdale, AZ
12/12/2011
I give this a 4 stars based on the uniqueness of the resort. It is tucked away behind some mansions and has beautiful historic grounds. This may have made my expectations sky high while staying here. The rest of the resort was okay. The rooms are older and need some renovating and the service is solid. Not a bad place, but what's inside doesn't compare to what is outside.
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Review from Mo B.
Tempe, AZ
4/16/2011
I fell for another cheap trick, "$50 Spa Week." This is a promo that allows people to take the opportunity to visit participating "top spas" in and around their neigborhoods for $50 selected treatments.
I chose to visit the AZ Biltmore Spa for an aromatherapy facial and even after I read some negative reviews on Yelp about it, I went anyway. I figured that I'd make my own consumer decision.
Once I got passed the road sign that indicated where to go, there were no more signage so I was left clueless. THIS PLACE IS HARD TO FIND. I parked my car and headed in the wrong direction. After walking for a few minutes, a young man who worked there asked me if I was lost and then told me I needed to head back in the other direction. However, he was nice enough to let me ride back with him on his golf cart. It's a good thing that I came early. Let me just say that, if this guy did not find me in time, I wouldn't have found this place. IT WAS LOCATED BEHIND THE TENNIS COURT WITH NO SIGNS SAYING SO.
My final thoughts: I had a great facial massage by Anne but just like one Yelp Naysayer had said, "it's not your mama's spa. It's your grandmama's spa." It wasn't hot, trendy or that much inviting. It felt old and cold. So, I ended up paying $77 for the facial. Why I paid that much for a $50 treatment? Because $27 was the gratuity that was included. That's more than the 20% I was willing to pay.
That's the reason why I said Spa Week is a cheap trick because if I wanted to pay regular price for a facial, I wouldn't participate in Spa Week. Tomorrow is the last day of this "special deal," so if you haven't sign up on their web site: http://www.spaweek.com, DON'T. -
Review from Brian K.
8/25/2011 9 Check-ins Here
The Arizona Biltmore is outstanding. Frank Lloyd Wright designed! Beautiful views! Pools are awesome! Beds are comfortable. It was a hot place to stay for July, but it worked! The only negative - scorpions in the room, not once, but twice. However, I am still giving this place 4 stars because it's awesome!
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Review from Dan P.
Queen Creek, AZ
11/26/2010 1 Check-in Here
This review is for the Thanksgiving dinner buffet served in the Gold Room at the Arizona Biltmore on Thursday November 26th. We had 1:30 reservations and arrived 5 minutes early. For some reason we were seated outside on the patio, surrounded by empty tables as everyone else was seated inside. I thought it was odd at first but the weather was beautiful and I thought better to be outside with the garden view than inside with all the crowds of people.
Within 30 seconds our server was at our table. She said her name was Nic, like Nic at night. She welcomed us and made us feel like we were her only guests. Offered us complementary champagne and showed us inside to the unbelievable buffet.
We started with the small plates, crab & avocado, herb poached shrimp, truffle lobster medallions, seriously good food. We then hit the cheese and fruit station filled with imported cheeses, meats, olives and assorted breads. The entrees were also incredible as they featured a carving station with roasted tom turkey, prime rib & maple glazed ham. Other entrees & sides included coriander dusted sea bass with lemon cream, Lavender glazed chicken, baked cauliflower with walnuts, sage sourdough stuffing, garlic mashed potatoes and of course gravy.
Our server Nic continued to keep our champagne glasses full while all the time making sure we had everything we needed, replacing cloth napkins and silverware as needed.
In the end, even though I did not think I could eat another bite, I managed to try the cherries jubilee made fresh with a splash of Grand Mariner and scoop of vanilla bean ice cream.
Yes, it was a pricey meal but definitely worth it and an eating experience I will not soon forget. Oh and nic if you are reading this, thank you for making our thanksgiving dinner extra special! -
Review from Faith D.
2/13/2011 1 Check-in Here
Hello, AZ Biltmore! When I heard my husband's cousin was having her wedding reception here, I was thrilled!
It's a beautiful resort! I love the architecture from Frank Lloyd Wright. The multiple fire pits make for a cozy and enjoyable visit with friends.
The ballroom was perfect! Nice sized dance floor, the wedding party was set up on a stage so everyone could have a view of the bride and groom. The dining service was excellent.
The Biltmore has it down and executes catering to parties seamless and smooth. The staff is very friendly, helpful, and respectful. I felt like a VIP the entire night. -
Review from Don T.
Richmond, CA
9/17/2010
What a shame. As my high school counselor once told me, "so much potential, but...." ;)
The Frank Lloyd Wright design is just beautiful. But in the same way you just don't need to sleep in a Ferrari, you don't need to stay here either. Come visit for lunch or dinner and check out the beautiful property, because the Frank & Albert's restaurant is great, and now that i mention it, the BREAKFAST there was fantastic. The kindest, smartest, nicest wait staff in the morning, and the food is just so creative and different, yet so tasty. But i digress.
The problem is that it's an old building. And with old buildings, come problems, even though it's been remodeled. The walls are thin, so you can hear your neighbors getting into arguments or getting it on with perfect clarity, neither one of which you really want to hear while on vacation. And you can hear the drunk people walking and yelling down the halls at 2am, 3am, and even 4am. I'm not making any of this up as I lived through it, all in 1 night. And the a/c units are loud, because again, it's an old building and that's just the way it is.
The rooms are a good size, around 500 square feet, and well designed and furnished. Which makes it even more of a shame that you can't really enjoy it.
And if you're thinking about staying at the Ocatilla building, that's where I stayed. So you can't escape the riff raff by staying there either.
As another guest correctly points out, the Ocatilla side is not worth the extra dollars. That definitely over promises and under delivers. The pool is not exclusive to Ocatilla guests, as no one monitors the area, so you have people who pool hop who shouldn't be there. You can't find a server to save your life to get a drink at the pool either, so you have to walk out to get your own.
The Ocatilla concierge folks are extremely nice as can be, but their niceness doesn't walk the hallways and pick up trash or room service trays that sit out in the hallways all day long without being picked up. The "free" breakfast is simply bagels, muffins, fruit, juice and coffee. Puts the con in continental breakfast, if you ask me.
And one of the strangest parts is that if you drive yourself there (I rented a car from the airport), the parking is like Star Wars and is far far away. Even valet doesn't help because the Ocatilla building is in the back of the property with no parking near it, which doesn't seem like a big deal except when it's 108 degrees outside. AND they charge $12 extra for even self parking. That's bad, especially when the parking is so inconvenient.
And the $28 resort fee on top of paying extra for the Ocatilla rooms? While having "free" wifi by the pool was nice, i don't know what the other $18 difference is for since you still have to tip people and tip the maid. I've stayed at other resorts with "resort fees" that include tips for everyone, so i get it and like it since i don't have to carry cash for deliveries and doormen and concierge, but i think the Biltmore doesn't quite realize that resort fees weren't designed to get more money from guests: it was originally intended to make our lives easier so that we don't have to worry about tipping and carrying money!
So i'll stop being a downer. The staff was extremely friendly, the rooms were well designed and super clean, and the property is beautiful. I stayed for 6 nights and ate at Frank & Alberts 5 times (1x dinner, 2x breakfast, 2x lunch). 4 out of 5 of the meals were fantastic, so that's a pretty great batting average for any restaurant. As mentioned in the beginning, go there to eat, hang out, get a drink, and enjoy the beautiful property. Heck, even stay there in a non-Ocatilla room for a few nights, but make sure your room is far far away from the elevator. -
Review from Alayne H.
7/12/2010 5 photos
This is a beautiful property. The main hotel is historic and they give an overview of the history and tour to groups that have an interest.
We stayed in the Catalina Pool Villas which was a short walking distance from the main hotel. The room was spacious enough, clean, had a nice patio overlooking the pool and a two sink bathroom which I appreciated. This property is very spread out so depending on where you are staying and where your meeting is (assuming you are there on business), you may have a bit of a hike ahead of you.
I really enjoyed the comfortable lounge seating and fire pits in the back of the main hotel. What I did not enjoy is paying $9 for a bagel and coffee at The Cafe. Sorry, but that's just absurd.
Overall, this is a great resort but I would go off property for the meals I couldn't expense. -
Review from Matt S.
Chicago, IL
11/29/2010 1 Check-in Here
A picturesque historic resort property ideal for a small- to mid-sized business meeting or retreat. The rooms are nicely kept up and the décor of the property is consistent throughout--from the bricks on the outside of the façade to the meeting rooms and lobbies. The only thing that deviates is the new "Frank and Albert's" restaurant that looks less like the property as a hole.
If you're ever there, it might be worth asking the staff about the "secret room" used during Prohibition--if you're a nerd like me, they might even show it to you! While what it is now is TOTALLY disappointing, the story itself is fascinating.
When you visit, be sure to have a cocktail out on the patio (Wright Bar) and say hello to the Biltmore's feral cat, Simba. I'm going to stop myself now--they call this thing a FERAL cat. It lives at the freakin' Biltmore. The thing looks immaculately groomed and VERY well fed. It is NOT feral. -
Review from Ann W.
Oakland, CA
1/4/2008 1 photo
The Biltmore is superbly impressive from the moment you drive up and keeps your eyes dancing throughout your stay. So much history and so much charm, this place is part Playboy Mansion, part Neverland Ranch and part Palace of Versailles. Life size chess sets on the perfectly manicured lawn, fountains at every turn, an undeveloped mountain range as its backdrop, and poolside cabanas fit for Marilyn Monroe (she called the Biltmore her favorite pool). Indeed, the halls are lined with photographic history of famous guests spanning the resort's opening in 1929 to present day. (I didn't take a star off for the picture of our current prez who's a repeat guest, but I was tempted). It makes you feel like royalty to just be there, even if you're an average Joe like me.
I give an enthusiastic A+ to the SERVICE, landscaping, feather-topped bed, and aesthetic appeal/charm of the grounds. I was most impressed with the service. With rooms running $600 a night, you don't want to find out that only half of the staff got the five star customer service training. Biltmore has it down from the front desk to groundskeepers. A special mention of the 24/7 town cars waiting to pick you up any time you're ready to step out.
I give an A to the spa which could use a face lift, but nonetheless awarded me the best massage and facial that I've had this millennium. Also to the in-room dining which was kinda yummy, but lickety-split, the fastest room service I ever had.
I give an A- to the room decor. They are going for that Mission-style rustic chic, but it looked a little too Hilton and could use less of the "standardized theme" decor. But, the rooms were very well kept and sparkling clean. I stayed in, and highly recommend, a "resort deluxe" room and think it's worth every extra penny to wake up to coffee on your private balcony with a view of the mountains.
If I hadn't stayed there in the middle of winter I could have played at one of their eight pools. (I'd def hang at the one with the waterslide AND the swim up bar.) On the flip side, it was nice to have the resort virtually to myself; I had no problem getting room service in less than 1/2 an hour or a couple same-day reservations at the spa.
*psst* It's Frank Lloyd Wright "inspired." The actual architect was a student of his, but the big guy didn't actual design the hotel. Darn good knock-off though! -
Review from Mona M.
Beverly Hills, CA
10/8/2008
Okay. Let's go. Spa - yes. Horseback riding - yes. Oldschool - oh yes.
I feel like Rita Hayworth when I come here. I don't really know why. I just do. Perhaps a clandestine meeting with Orson? A bite at the pharmacy like grill? Is that me in that cowboy hat? Might just be.
Truly am surprised to see negative reviews of this place. It's so utterly charming. From the lovely pinkness of it, to the tiled pools, to the excellent staff. I really love it.
You can get several different kinds of massage at the spa. I'm a Swedish girl, all the way. And after an hour long massage they practically had to mop me up and wring me into bed. It was just that good.
Walking around here can be a little iffy. I saw a rattler once. But it's still just so lovely. So don't be hating on the Biltmore. It's an original and there are very few places like it in this land of ours. That, and, feeling like Rita Hayworth is priceless. -
Review from Stevey P.
Phoenix, AZ
9/27/2008 ROTD 11/7/2008
When my AC busted a few weeks ago I found myself staying in a suite here for the weekend. Ok, so it's not how I usually roll, but luckily some out-of-town friends scored a suite here and my bad luck met with perfect timing to equal an over-the-top silver lining for the weekend.
The Arizona Biltmore pools alone warrant five stars, but the service and suite were nothing to look past either. The two room suite was comfortable, spacious and tastefully decorated. The living room and bedrooms had a subtle Southwestern decor that I surprisingly didn't hate.
The architecture and landscaping of the grounds was just as legendary as you would expect. Calling for extra towels was a cinch and took only a few minutes for them to arrive. The housekeeper we flagged down in the hallway gladly took photos of us on the balcony and repeatedly tried to refuse our $5 tip for his trouble. We weren't having it.
Finally, the pool experience was second to none. Like giddy school kids, the Biltmore waterslide became a 20-something playground for an hour. From what I could tell the poolside was a mix of locals and tourists as I recognized some people (incl. JohnJay from KISS 104.7).
The best part of swimming on a Saturday afternoon at the Biltmore?
* The salsa demonstration (with a dozen or so salsas and chips prepared by the sous chef) was so extensive it was our lunch!
* Swim up to the bar (or sneak your own drinks and pass it off like you bought it) and buy a $10 margarita.
* Score a cabana rental if at all possible. You get your own private shower, bathroom, AC'ed room, umbrellas, TV, patio chairs and server. And it is well worth it.
And....I just spilled the beans to a perfect afternoon at the Biltmore. -
Review from Dallas G.
Phoenix, AZ
7/29/2008
Dear Arizona Biltmore Resort and Spa,
Thank you for letting me swim quietly and nudely in your pool after midnight on any number of occasions.
Yours, most sincerely,
A bunch of hot, drunk, bored Phoenicians -
Review from Robert Z.
Silicon Valley, CA
8/1/2008
After spending some time conducting business further south we made our way north into Phoenix for R&R. The Biltmore Resort and Spa was built in the late 1920's and the entire resort is immaculate, such a place could not be built today. Being from southern California this place reminds me of a set from a period movie.
The architecture and grounds have to be seen to be believed, nothing I could say could do this place justice. (The lobby area alone is huge, and has a ceiling made of gold; that's right, Gold) This place was cruising along in 5-star territory until I entered my room. Despite being given an "Upgrade", the "Cottage" was actually small.
A small room is not bad, but a distinct (faint) odor of what smelled like mold inside is not good. The patio equipment outside my room was filthy and I had to use a towel to stay clean. When its 112 degrees outside, the last thing you want is to walk around outside a lot, but large swaths of the resort are outdoors. Be prepared for walking.
While watching the local news (On the 50" flat panel!) it was announced that this place is getting a $300 million face lift; I'm certain these upgrades will bring the place up to the current standard of modern luxury resorts while retaining the historic properties of the original. I look forward to returning here, it is a truly beautiful place. -
Review from Felicia C.
Manhattan, NY
7/20/2009
Typically, for the 4th of July, most people hang out with friends at a bbq and cool down by a pool. My family, on the other hand, decides to travel to a city with a historical average temperature for that weekend of 100+ degrees.
Smart one.
Luckily, the parents chose a fancy-smancy hotel for us to stay at for our long weekend away: The Arizona Biltmore. It's a gorgeous hotel in the middle of Phoenix whose claim to fame is that every US President since its opening in the 1920s has, at one point in time, stayed at the Biltmore. The hotel spans a huge area with 8 pools scattered across its grounds, the largest of which is right next to the lobby.
I was prepared to spend my weekend lying by the pool and studying for my exams. Instead, I discover my room is in the furthest corner of the Biltmore complex and I'd have to walk through 103 degree weather to get to the pool. I make the trek anyway (the thought of pina coladas and mojitos spur me forward), only to find out the pool is filled with little kids. I finally find an empty chair below a beach umbrella, plop myself down and order my drink from the waitress (while the little twins sitting in the chair next to me start dripping over my books). The drink arrives and...I can't taste a drop of rum in my mojito.
...There goes my perfect weekend.
Other than my disappointment by the pool, the rooms were nice and, most importantly, the A/C worked. Plus, at night when the temperature cooled down a bit, it was nice to walk around the Biltmore and admire the architecture.
Four stars overall.Listed in: Slaving Away for Corporate…
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Review from Wayne S.
Glastonbury, CT
1/27/2010
The front desk service was really interesting. On a recent trip there after we checked out my girlfriend discovered she'd left her iPhone in the room.
The front desk refused to allow her to go back to look for it. The desk called up to the room where presumably housekeeping was working.
Nope, nobody had seen it.
Then my girlfriend persisted. Front desk still refused to get more involved and appeared to gather around joking that my girlfriend would make such a request.
Until we asked for the manager.
Then they actually had a bellman go with her up to the room. Long story short the bellman found the maid who had "cleaned" the room. While my girlfriend was standing there the maid produced an iPhone from her pocket. -
Review from David A.
San Francisco, CA
3/30/2010
Stay at this hotel if you enjoy antique cars. They're both similar: beautiful and timeless, but not as slick, efficient and polished as the their more cutting edge counterparts.
The hotel's architecture is fabulous as are the well manicured, flowered grounds. In terms of the rooms, well, think of the antique cars. WiFi & flat screen TVs but pretty much everything else (including the room's air conditioning) could be updated which is either annoying or part of the charm depending on what your frame of mind is.
Service at the hotel was mixed but overall pretty good. I took 2 golf lessons which were relatively easy to schedule at the last minute and thought the pro was above average.
In terms of location, the hotel is pretty centrally located within easy reach of shopping and the airport. That said, if you stay here, I suggest you rent a car for your stay in order to get around town. -
Review from Lynn H.
Phoenix, AZ
9/19/2008
Spa week is just ending. Quite a few spas run specials for this event. My friend and I went to the Biltmore for facials and massages. The services were fine but the facility is not. It got the creeps in the shower. What exactly was that in the grout? The locker room is the worst. I am 5' 3" and the receptionist gave me an upper locker. I couldn't even see the floor of the locker much less reach any of the hooks. What were they thinking? Maybe women were taller when they built this? I am a spa girl and this is crossed off the list of "want to go backs".
The Biltmore itself it spectacular. We had fun at the pool. We had a lovely lunch and went in the pool We were the only adults on the water slide but who cares.
So services were fine, the property is spectacular, but the spa facility needs an extreme makeover soon. (I think it may be coming)
