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Aquavita Spa
Category: Beauty and Spas Massage Massage [Edit]
1045 Lexington AveSte 2S
(between 75th St & 74th St)
New York, NY 10021
Neighborhood: Upper East Side
(212) 570-2511
- Nearest Transit:
-
77 St (4, 6, 6X)
68 St - Hunter College (4, 6, 6X)
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- By Appointment Only:
- Yes
- Wheelchair Accessible:
- No
2 reviews for Aquavita Spa
2 reviews in English
-
Review from Fraidy L.
Brooklyn, NY
4/17/2011
I first came to this spa a few weeks ago after getting a deal for a deep tissue massage on kgb deals. Isabel was the only one working there when I came and she took me in right away for the massage. The only thing that bothered me was that she left in the middle to answer the phone. Other than that the massage was great! When I finished she convinced me to schedule another massage during spa week and said she would put me on her schedule so that she would work on me since she knew what else had to be done. Fast forward about three weeks, I came for another massage. My appointment was for 11am. I was running a few minutes late, but when I got there at about 11:05 I rang the bell a couple times and no one answered. About 5 minutes later I see Isabel running down the street and she says sorry, she was looking for parking...We get in and she tells me to wait in the front. It took almost 30 minutes until I could go to the room. I start undressing and this girl opens the door, before I had a chance to get under the blanket, and says she'll be doing the massage. I was confused because Isabel told me specifically she would do it. So she calls Isabel into the room who says "don't worry, she's good, been doing it for a while, I told her what to do..." The girl (who's name is Viviene) starts and right away I didn't like it. It wasn't a massage. It felt like she was pinching, and pounding, and rubbing the stones. I was really disappointed, especially because my first experience was so good. Also, I noted the time when she began and although it was supposed to be an hour massage she finished in 50 minutes. When I complained to Isabel about that she said the massage is 55 minutes. But it was still cut short?!?
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Review from Maya F.
4/17/2010
OK, so I went during Spa Week. Mind you, that's not an excuse: providing Spa Week guests with a truly stand-out experience will make it more likely that people will come back and pay bigger bucks for a treatment during the rest of the year. Is the point of Spa Week to wow potential new clients with a great, affordable service that will leave them hungry for more at full-price? Or is it to provide sub-par service to the cheapskates? With so many spas in the city, I shan't be returning to this one. But I digress...
On this particular Friday, Aqua Vitae was understaffed and overbooked. It is located on the second floor of a (residential?) building, and clients must be buzzed in. Presumably there is usually a receptionist to handle this; yesterday I and another couple waited for several minutes downstairs, buzzed two or three times, and finally had to call them before we could enter the building. All three of us had 2pm appointments, not one of us waited less than an hour for our services.
The long awaited facial was more painful than relaxing. The specialist wouldn't answer my questions before proceeding (the whole treatment had a rushed sort of vibe). Whatever she put on my eyes before shining an ungodly harsh light in my face didn't block any brightness out, and when I requested something more to soften the glare, I swear she giggled at me before (marginally) improving the situation. Her assessment of my skin type felt like a lecture or even a reprimand, and when I asked her what I could do about blackheads, stress, etc. she just tried to sell me products (they use the dermalogica line) without providing any other suggestions or information.
A side note (I really don't wanna hate): the other folks there were all in line for massages. Could be I just picked the wrong spot for a facial. So if your desired treatment is from the neck down, maybe they're worth a try.
