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It is always crowded. You have to live with that as every Apple Store I have ever been to has been crowded.
My recent visits were to The Genius Bar to get my iMac hard drive replaced. It was a very good experience. The genius acknowledged the problem immediately. He ordered a new one. They called when it came in. It got repaired in 26 hours (wall clock time).
I love the ability to buy without standing in line at a register.
Dear Cherry Creek Apple Store,
If you are going to close early on Labor Day, cool. Just be sure to disable your online reservation feature for personal projects.
I made a reservation yesterday to go in tonight at 6pm. When I arrived, the greeter dude
Told me there was no way I could have a reservation, because they close at 6
Did not understand me when I told him I wanted to cancel the reservation if it was, indeed, actually scheduled for tomorrow, the 8th, because I wouldn't be able to make it.
Would not help me look up my reservation to cancel it, but told me I could do it at home
I am generally a happy person until you are the cause of a wasted trip to Cherry Creek Mall. I understand that the peeps at the Apple Store are used to working with technologically inept individuals, but don't pull your condescending tone out for me, because when I got back home, I was so sure that the reservation I made was for today, I looked it up, copied the email text, and attempted to email it to Apple. However, there was no clear email option in the "contact us" link on the website. So instead, I have to be passive about it and write a poor review of their customer service skills and unwillingness to admit that they make mistakes. I plan on bringing the print out of the reservation confirmation the next time I go in, but I am guessing they won't feel bad or try to redeem my opinion of their service.
It appears the system that I almost creamed my pants over in my initial review has flaws. I brought… Read more »
When I come to the Apple store I expect to be treated like crap, like the lowest of the low, because their items are so *precious* (whisper it)
But for some reason at this store I've been treated very well. I got my iPhone there last week and this week when it acted up a bit I took it back and they ran some diagnostic tests on it and gave me hints to keep it running better. They don't have a very good selection of accessories as some of the Apple Stores I've been in, but I'll take their good attitude and few accessories over the bad attitude and lots of accessories of the other stores any day!
My first Mac was an SE80 ('85). Anyone go back farther than that? Unfortunately, I grew up in the dark ages and was stuck professionally having to switch to DOS and then Windows machines before finally going back to Mac 5 years ago. It is true what they say. Once you go Mac, you never go back!
I now own a MacBook Pro, iPod, iPhone and all the extra crap that you simply MUST sport to look like you are cool too. It is expensive trying to keep up with all you young kids these days. But I digress...
If you do not own a Mac, I have a suggestion to make to you. It is a secret so you need to come closer to your screen. Closer. Closer Now listen carefully. Closer. DUMP YOUR PC AND STOP BEATING YOUR HEAD AGAINST THE WALL!!!! Bad trick. Sorry to yell in your ear like that but someone needs to talk some sense into you.
What can your PC do for you that can't be done on a Mac? Nada, zilch, zip. I can run any Windows program I want to on my Mac, including Windows itself. But why would I ever do that? Can you run Mac OSX on your PC? Hell no! And I can tell you that Windows today, is about as sophisticated as Mac was in 1989.
Have I ever had trouble with my Macs. Major problems. But I will let you all in on a little secret. Buy AppleCare when you buy your apple products and like me, you could be on your third laptop, all upgrades from the previous model, after having only purchased one laptop five years ago. What did he say? Apple actually takes responsibility for problems you may encounter with their hardware, and they make it right by the customer, ultimately throwing you a new model if you have too many problems with the one you bought. Now if only the American auto manufacturers worked that way... But I digress again.
For those concerned about the wait to see a Mac Genius, at least you can get in to see someone face-to-face and SHOW them what is up with your hardware. Try calling India and talking to a Dell "expert" about hardware problems that they can't even see. Besides, a quick search on google turns up a huge number of message boards to post about your Mac and get feedback from fellow Mac-urbators (Just made that one up, but I do like it). Or better yet, turn to the person on your left or your right. They are either on a Mac right now, or wish they were. For iPhone questions, you could probably go into an AT&T store as well for answers.
I love the Cherry Creek store and they have always been soooooo helpful to me, that I would not hesitate to walk in and drop coin with them again.
I'm an Apple...not a PC.
I am actually writing this at the Cheery Creek Apple store.
I have an iPhone, 3 iPods, an iHome, some cheap radio I keep an iPod docked in my bathroom, I have the Griffin radio transmitter for my car...I'm a lifer, a junky, an addict.
I like the new store layout. Tables with computers sitting on them, simple. I am kind of getting a headache since there is so much noise in here, wooden floors, hard walls, nothing to soak up the ambient sound.
I came into swap out my iPhone, I have a pixel out on the screen....ohhhh...baby! Go home...it's just a pixel, I know. I paid money for a service package so I am here to take advantage of it. This will be my third iPhone with the same issue. I do agree with others that there is a long wait, that is to be expected. I think some people have no idea how screwed up they get their iPods, Computers, iPhones, etc. So it takes time and Apple puts themselves there to help. Try getting service done on a PC or a Dell....weeks, weeks my friend, weeks. So this is nice, I will wait an hour or two. Great service techs, over worked, but still rockin' it.
How do I generalize the "Price Range" for an Apple store??? It's expensive, we all know that. ;)
I want to be fair. I think the total lack of service on my last trip was due to the customer "crush" for the the newest iPhone. Wandered in today while waiting for a movie to start down the hall and was approached immediately by sales staff (actually more than once.) So, I give them props for that. Still heard the staff at the "genius" desk refusing to help customers without an appointment, though. Not really sure how I feel about that. If you schlepp in carting your non-performing Apple product, doesn't the store kind of need to offer you some assistance?? My iMac is new though, so we'll see how I really feel about their customer service later on.
You're kidding me, right? I walk into the store in the middle of the day on a weekday and there are… Read more »
wow- I'm shocked at the service- or lack there of at the Apple Store in Cherry Creek- this is a long story- sorry. I am a professional photographer so I have quite a few macs- not the i-phone yet though- dang it! anyway a dvd got stuck in my imac, after 2 hrs w/apple care it was finally decided I needed to take it in and he made the appt. not too bad so far...
so I bring it in, they trouble shoot for a minute and then decipher I need a new disc drive- I have apple care so no big worry. So I pick it up the next day later and then it wouldn't burn any dvd's at 8x- the speed I have been burning the same brand of cds/dvds for years! soooo, so now after another couple of hours of apple care chat I get to load up a 24" I mac again.... not exactly light!
oh so a quick aside, the apple care guy scheduled my appt wrong- frickin appts- what a blessing and a curse- so I get there and I can't leave it until the next day and I can't have it my car at a shoot the rest of the day, so I have to "quick check it" and get bumped the bottom of the line.
so next, I get a call they've been burning dvds with no problem, so I think ok-....I'll bring my dvds, (and I even bought a new pack in case the batch I had was bum ) and made an appt- again, so I could sit with a know-it-all geek to make sure I can make sure it is burning correctly before I take it home to take it right back again.
so I sit down and start loading files onto a disc to burn- I get like 33 files on there ad the geek named Randy says "whoa... that's going to take forever..." I told him I normally burn like 200 RAW images...I'm a photographer my hard drive fills up like once a week! no wonder it was working- they were burning dvds with like 2 files- not like the load I need!! I then told him I made an appt to specifically make sure my media burns at the speed I've always burned it at and he responds" ok well do what you want. it's burning 101 though... always burn at a slower speed- I'd take the extra 15 mins to burn slower" well....true, but when you burn hundreds of gigs at a time 15mins. times how many discs adds how many hours? And....it was fine burning faster before!
so the guy says "fine try it at 8x but when it doesn't work I'll just tell you to do it at 4x" so I try it at 4x to negate that situation...so it work once and then doesn't work again. so then he says"so will a new optical drive make you happy." so I say "if that will fix it so I can burn like before- yes, unless there could be some other problem," he says again " will a new hard drive make you happy" mind you at this point i've been nice and calm, even saying- "i know I'm nuts i just want to make sure it burns before I lug it home again." no need for such rude responses so I repeat my response... and he says" i'm calling it a defective drive..." an he goes up to one of the helper girls and says"this lady needs a new optical drive tell so-and-so I'm going to lunch.." and he throws his gap scarf around his neck and walks out of the store! are you kidding me!
gosh this story is long...so I get a manager at this point he says he has to get a "genius" because he's not a tech blah blah.... he was nice and considerate but the problem still hasn't been fixed- partially because I won't go back there.
right after this i had an issue with my laptop- I still love mac, I just use them to the max- so I went to the boulder store- totally different story- make the trip to boulder (i know it's own republic but..) it's worth it!!! so once I get the energy to lug the imac around again I'm going to boulder- thank god I have an external burner!!!! cherry creek bad--boulder good!
Busy as all get out, but I love it.
I have been an avid mac user for just a few years now, but none the less I am serious about my apple goodies. After I turned from the naughty hard to follow dark side known as PC my life has gotten so much brighter and easier!
To my dismay my world came crumbling down on the day my ipod gave me the dreaded sad face.
I did not freak out because I have already experienced the scary sad face(yes it truly shows a sad face when your ipod dies) on my 4th generation ipod just approximately six months ago. Okay I did freak out a little but don't tell anyone. Luckily, it was under warranty and I paid $60 for a new 4th generation ipod. Knowing my ipod was really only 6 months old I figured there was nothing to fear as I made my appointment with the Mac genius.
WRONG!
The short end of the story...This particular genius did not like older Mac products and his answer was sorry it's out of warranty and buy a new one.
He was completely unhelpful. He even told me to buy a new computer when I asked about an upgrade. Let's just say my head almost exploded!
WHAT????
So I asked to talk to a manager. I believe his name is Eric. Eric listened as I ranted about his genius who could not help me. How lame is it to have an ipod that only lasts 6 months. How his genius had insulted me with his just buy a new one attitude. How I expected a similar trade out as the one I made six months ago. Eric not only made things right, but went above the call of duty. He gave me a brand new ipod!!! I was very appreciative to him and told him it was not a fair trade, but he insisted and apologized for the bad customer service.
Thank you Apple! Thank you Eric for restoring my image of large corporations and for making bad customer service turn into great customer service.
I am forever a Mac user.
I know this place is trendy and iPods are all the rage! So I gave in and bought my daughter one of the Fat Little iPod nanos, very cool at first but the thing suddenly stopped playing in the middle of just about anything!
So I call in the the iPod hot line thing they tell me the easiest way is to take it to the store in Cherry Creek! Well I finally get off my arse and decide to go there.
I walk in and there are 4 guys obviously to cool for school and impervious to my presence so after butting in on their conversation I explain to them that this iPod basically stopped working! 4 People not doing a dam thing, standing around talking about who could make their hair look the messiest! Tell me that I have to have a tech look at it and they wont be available until 6pm tomorrow! I ask them what they are doing and they say waiting on customers to come in, HELLO here I am! No you have to come back tomorrow at 6pm for an appointment. I don't know if this is there tactic to get people to stop from returning these little POS devices.
They wont beat me though I will return tomorrow at 6pm and after I exchange this little POS I will sell it on craigslist and probably get 2 comparable devices for my daughters for the cost of this POS!
I love my iPhone, but really do I have to make an appointment with a bunch of dorks to answer a simple question, three days later? Also, why are the annoying people always at the front of the store. They don't know what they're talking about and repeat the same thing over and over again. Blah.
Does anyone work these days? Or are Apple users just too cool for school? Whatever the case may be, I was able to track down one of the many cute nerds/hiphop/unique looking guys after about five minutes. Aren't those guys just so cute? Sorry, getting off track.
Since my ibook battery charger was mysteriously smashed, it was only natural for me to run around saying "this is a fuck!" and immediately rush to the nearest store. Needless to say, this store is NOT close.
I brought in my crushed cord and in about an apple of a minute (not a new york minute mind you) was handed a new battery charger for less then $90. Who knew? Thank god my ibook from back in the day (2002 represent!!) still runs good as new (immediately knocks on wood).
Saved by the Apple, yet again.
During my fist visit to the store to purchase a Macbook, the two sales clerks I was working with were awfully intent on pressuring me into buying the Apple Care warranty and protection package. Since I tend to upgrade my laptop every two years, I've never found Apple Care necessary and explained to the sales clerks why (and that anything with a warranty purchased on my AMEX card is honored an additional year warranty compliments of the card).
When we visited tonight to take my husband's Macbook Pro to the genius bar, we were approached by nearly every sales clerk in the store asking if we needed help. You can't say they aren't attentive. I don't have anything to say against the store other than feeling pressured to purchase Apple Care. I've owned Apple products longer than the kids peddling the warranty have been able to drive. Otherwise, the store seems fine and the staff generally interested in making sure customers are happy.
Okay, why would you review the apple store (like I am). This joint can be found in every city from here to Timbuktu. Is this why?
Well, it is....clean. I'll give it that.
IPod's are nice. Mac books are nicer. (Usin' one now...in fact).
Okay, so its true Everything is better with the apple--just like the garden of Eden.
Great Apple outlet for tinkering and, occasionally, buying something. I've bot my mac and the majority of its accessories from this store, mainly because I trust Apple to sell quality product (if quite expensive). The employees are very friendly, if a bit pushy, and the Genius bar is extremely useful (Apple is famous for simply handing out replacement iPods in exchange for broken ones).
Located in the nice, if far too trendy, Cherry Creek mall.
This is the first Apple store I've been to and I have to say that I was really impressed. Some good friends of mine that are HUGE Mac Heads go all the time when their in a town with one, but me, My first time. The only thing I can say, lots of white, remember sunglasses :)
I'm in love with everything apple, so of course I looooove every apple store there is. I can always find new cords, accessories, oh yeah, and my new iphone....I love you sweet phone! my purse just lost about 5 lbs. I no longer carry a camera, a cell phone, an ipod, a navi system.... I'm free!
Malls suck, but the Apple store is ok. It's pretty much the only reason I'll step foot in Cherry Creek Mall. The staff is all pasty white dorks and wannabe computer geeks. When they're not trying to sell you something, they can be somewhat helpful. I needed replacement earphones for my iPod, still under warranty, which was no problem. I also "lost" the "D" key on my old Powerbook, so they pried one off an old keyboard out of some drawer and gave it to me free. So kudos for that. The best reason to go there is to check out the new Apple hardware and third-party stuff, then go buy it cheaper online (small dog electronics, macmall, macwarehouse, etc.).
Awesome store design, over hyped products (and way overpriced), but that's not what I am reviewing. The sales reps in this location act like they work on commission even though I've been assured they don't. In a recent visit with 2 friends we were bombarded by sales reps asking if we needed help. We had about 6 people ask if they could help us within about 3 minutes. It was extremely annoying, we left immediately.
The only apple product that I choose to own is their IPOD and I got to say this store in the Cherry Creek Mall is very nice and well lit. Like most of the Apple Stores that I have been too its very open and havs a lot of space. You can move about the store checking out the all the electronics, accessories, and software until your eyes hurt. The genius bar on the other hand is a totally different place. Kinda fustrating to deal with, especially when they talk down to you. I understand being on the customer level but they take it even lower at times and it comes off as being rude. As another reviewer put it, their sales people obviously work on commission. They are in a lot of ways like car salesmen..
I'm afraid that I've joined the masses in the Apple world.
Recently I went into to buy some new equipment and had a great experience. First, their sales associates are nice and I was immediately greeted even though they did not know I was ready to splurge. Second, after the greeting I informed the SA that I would be "browsing" so he left me alone and was free to explore the store. Third, I finally had questions and the SA (i forgot his name) immediately helped me with my tech questions, informed me about Apple products, etc. Fourth, I finally told him that all I wanted walking into their store was their iPhone but I ended up walking out with a new MacBook and a Cannon Digital Camera.
Great job for their knowledge, friendliness, good store policy.
Great customer service and where I usually go if I need Apple or iPod gear.
The store is always well lit with pleasant employee's that are quick to help you with whatever you need. Sometimes you have to wait for someone to help you at the Genius Bar but just go play on the floor models or bring your own laptop and enjoy the free wifi.
I am very pleased with the service at this store and everytime I have gone in has been a wonderful experience. When I need assistance, there is always someone close by. The gentlemen at the Genius bar really care about the issues one has and help you resolve them. I have the extended warranty for my Ipod and when I had trouble with it, instead of drilling me with 20 Q's, they simply handed me a new one.
Neighborhood: Southwest
Category: IT Services & Computer Repair
Neighborhood: Southeast
Category: Shopping Centers
