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C And E J. said: "Let me start off by saying the one thing I regret was that I didn't write this review sooner to have potentially helped Balani get more business since I bought my suit 7 months ago BECAUSE THEY DESERVE AND EARN IT! I went to Balani…" read more »
13 reviews for Anthropologie
13 reviews in English
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Review from michelle t.
St. Joseph, MI
4/5/2011
I purchased a quilt and shams from Anthro in July '10...they started piling after only 3 weeks of minimal use, but i loved them so much i decided to keep everything. Within the next few months, random seams started to pop and tears started showing up in odd places.
I decided, after 6 months, that this was a defective set, crossed my fingers and sent an email to customer service. To my amazement I received a reply on a saturday and they said they would be happy to refund the merchandise (even though it had been 6 months since the initial purchase was made)! I was beyond shocked and very pleased.
I returned the items to their store in downtown Chicago without (much) ado...I could tell the store manager (margo, i think) was annoyed but she still refunded the purchase.
In today's day and age, I don't expect much in the way of customer service anymore. So when I actually received above-par service from Anthro, I thought it fitting to leave positive feedback about my experience.
Cheers, Anthro! You're still in the game. -
Review from Brett D.
4/14/2011
Meh. Gotta say, not my favorite Anthro locale.
Step inside and you're immediately shocked by how small the store is...
There is a:
- Tiny assortment of dresses
- Measly smattering of tops
- Perhaps a jort or two
- And a handful of accessories
... and then you find the stairs.
The stairs that you lead you down, down, down into the cavernous basement level where it seems square footage is at no loss and the Anthro machine is in full swing.
Down here you'll find loads of boho chic clothes, mod housewares, ironic accessories, Voluspa candles and the famed Anthropologie "sale rack" corner. This is without a doubt the heart of the store. Well, technically it's the feet, but you know what I mean. The majority of goods are all here, down in the pit. I call it the pit because while the space is positively huge, it seems lazily laid out, a bit dark since it's missing any and all natural light and sparsely outfitted for all of the real estate it boasts. I dunno, it just felt a little thrift store to me.
I'm sure I'm projecting my weird perception since most seem to adore these new Anthro digs. I may also have been swung by the fact that during the entire time I devoted to pit life (i.e. approx half an hour), I was never greeted, approached or even saw an Anthropologie employee. Strange and off putting.
My love still flourishes for their Southport location. Gotta love loyalty by default.Listed in: So you think you like to…
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Review from Andrea B.
Chicago, IL
3/8/2011 8 Check-ins Here
Holy shitake, this place is monstrous (I realize American Girl was big, but I never realized Anthropologie would ever need so much space)! Just when you think you've seen every dress, shirt, necklace, and tank top known to man, walk through another doorway and there's more!
I love coming in here just to browse around and mill in their sales area...which is always my mecca spot. I'm not rich, but I like to pretend to be by buying jewelry and cutesy shirts for half price (I once found a $70 necklace for $10! Score!). Maybe I don't quite yet understand it, but I cannot justify spending $78 on a tank top when I can just wait a few months and find it on sale (or go to H&M for something similar).
I hate that they stick the drawer knobs right in the middle of the floor so you have to walk by them and wonder, "Hmm....maybe I SHOULD make all the cabinets in my home have glitter or kooky letter knobs!" Or that you really could use 3 new potholders because they have bright colors that distract you.
But I digress. The sales people are super nice (from what I've seen) and when I try on clothes I've never seen people so excited to help me find a dressing room. Everything is laid out in a somewhat spacious manner and I never feel like I'm being hounded by a sales associate trying to make their quota for the week (this doesn't mean that no one is there to help you out in a jam, however).
The only thing I would like to know is why my boyfriend is receiving the catalog in the mail when I've signed up for practically everything they offer and stop in every other week? Oh, the mysteries of life. -
Review from Poupee C.
We had a 20-hour layover in Chicago enroute Orange County.
Was meeting up with our nephew downtown and had just enough time to drop by Anthro. It was so nice and warm inside, as opposed to the snowy climate outside.
I acutually walked out of there buying nothing. Didn't want Hubbie to know the kind of money I invest in this place :o)
Until my next visit to a nearby Anthro. I might not hold back like that again... -
Review from Amy B.
5/1/2011 1 Check-in Here
As others have mentioned, this Anthro location has got some junk in the trunk, in the form of a huge downstairs area disproportionate to its street level space. They use the space well, interspersing sales racks with the charming displays that are Anthro-typical.
The sales room is disappointingly small given the size of the overall store, but I was thrilled to take advantage of regional style differences by snagging a clearance shirt long sold out in my local Boston store. This was also one of the most poorly organized sales rooms I've ever seen in an Anthro.
I dislike that the store layout forces you to cover a lot of acreage and almost certainly a staircase to get anything done (try clothes on, check out the main selection, make a purchase, etc.). It would be very hard to make a quick purchase here. -
Review from Christine F.
Chicago, IL
5/6/2011
Hello? Hello?
Is anyone there?
That's what it felt like at this Anthropologie.
Next to no floor staff. I wandered around for about 10-15 minutes looking for assistance, to find none. No one was in the fitting room when I got there. Sigh.
This store is also laid out really, really weirdly. Very sparse on the top floor, but the bulk of the store is in the basement. I couldn't find a spot to just shop for jeans. Very frustrating.
Probably won't be back. -
Review from Lois A.
Chicago, IL
2/22/2011
Sometimes when I am here wandering aimlessly around I wish everyone would leave and I could just move in. Adorable aprons and potholders and fun furniture. So many candles to smell. I love the floors - all around they did a really nice job with this space.
When you get to the bottom of the stairs, make a left and walk towards the wall and then turn again to your left. I finally found the sale room. -
Review from Pamela V.
12/21/2010 1 Check-in Here
I adore Anthropologie. Specifically the home decor, furniture, and dresses. And sweaters, purses, aprons, soaps, accessories.....okay everything....the ruffles and store's French feel.
I continue to receive compliments on each of my Anthropologie purchases. The new location's size is unbelievable. And fortunately or unfortunately...close enough for me to walk to on my lunch break ;)
Yes, things are pricey but you get what you pay for. I don't shop often but when I do shop I go all out. I believe in quality over quantity. I buy a few pieces I love and tend to accessorize and wear them to death. Enter Anthropologie.
With my retail background I am always impressed with the window displays and the store's merchandising. And often wonder if many sale items are being sold near cost.
Absolutely wonderful, check it out. -
Review from Ann S.
Chicago, IL
12/15/2011
I've never been to the Anthropologie on Chicago Ave. but I was downtown and decided to go in and try to get an extra Christmas gift.
The store is bright, clean and the employees seemed friendly.
When I got to the check-out counter, there were 4 girls working and only 1 person in front of me. When I had been waiting close to 10 minutes in line, I decided to yelp and give 3 starts.
When it took me longer to check-out, than it did to shop, I decided on 2 stars.
Ug, seriously, what took so long? -
Review from Ayako M.
10/19/2010
Moving into the old American Girl store, I have high hopes that more space means a bigger sale section!!!
I don't want to sound sad or anything, but I'm pretty sure I'm gonna be there as soon as they open the doors on 10/22 ;) -
Review from Colleen R.
Chicago, IL
2/2/2011
When I first walked into this Anthropologie location, I thought, "Hmm, this is pretty small. I wonder why they moved from the other location?"
Then I saw the stairs to the basement... Whoa, nelly. This store is really huge. Which is great if you have a lot of money to spend on whimsical clothing, aprons and cupboard knobs. (Which I typically don't.)
On that note, I couldn't find the sale section here. Am I just dense? Perhaps. Smart enough to find the candles, but not enough to find clothes I can actually afford, I guess.
Ah, well. I'll be back after I get my tax refund. -
Review from Elizabeth M.
Dunning, Chicago, IL
10/10/2011 3 Check-ins Here
Great store, amazing selection as always. It is huge, so you need to have time and walking shoes. It is so huge it is a little overwhelming. This store feels like it has a lot more than the normal Anthro, and of course, the merchandise they have there is beautiful. The staff is friendly.
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Review from Melissa S.
Chicago, IL
3/10/2011
So not the lowest rating, because I can't deny that theyve got the most gorgeous things. I could easily blow lots of money and a couple hours here. BUT the customer service leaves a LOT to be desired.
Let me tell you the story of my bath mat. I went to Anthropologie, not looking for anything in particular, and left with a small bathroom mat that I thought would match my newly renovated bathroom perfectly. And it did! So I wanted to call and ask them to hold another one of the mat, so i could get another to match. I literally called four times over the course of two days -- and every time was an epic fail to talk to a person who could help me. They'll certainly pick up the phone, and then they'll put you on hold forever, until really your coffee break's over/the ads are over/your dog looks like she's about to explode if she waits for her walk any longer. So today, after church, I was with my nanny and we stopped by so I could check in person. It's a really pretty bathmat, what can I say?? My nanny is a bit old mind you, so she wanted to get home. But she went down the huge stairs with me, walked all around the massive space with me to try to find the mat, then walked all around a second time to try to find staff to ask for help. After forever, we find one, and (just like the phone), I get passed onto another person. Who I have to wait for. Upstairs. So up the stairs poor nanny and I go, and despite insistence that the lady would be with us "as soon as she's done with that customer," we waited for her to take care of the entire queue for the cash register. Meanwhile, nanny is starting to get very tired. Another staff member going off duty notices and assures me on her way out the door that we'll be seen soon. OK. But we still wait, wait, wait. Finally, the lady who was supposed to help us got to us, and then started leading us down the stairs again.... I've had enough, and I'm certainly not making my nanny go up and down again. So I ask her if she could just let us know after she checks the stock room, we'd wait upstairs. She says ok, and we wait, wait, wait, wait. Wait. And.... wait. Finally, nanny and I have had enough and I go to the cash register to leave my phone number, with a request to call if they had it in stock. Girl number three behind the register says, "Oh, you were looking for that rug, right? Yeah she called up and told me to tell you that we didn't have it." WTF. Letting me know after me asking you is entirely different from "go and tell" me. Screw this Anthro. End of the story of the bathmat? I've got it from http://anthropologie.com. Ta da. Oh, did I mention this is on a Wednesday evening?? There's no crowd, no rush of people, no excuses. Just crummy service. And sales staff who borrowed some bad attitude from the American Apparel handbook (although! disclaimer! the American App staff at the store by Rush Street defy the playbook and are actually super nice).
Fine, what are the good things? Umm Anthro stuff is really great and they have a huge selection at this particular store, and the store smells really nice. There.
Bad stuff besides the poor excuse for customer service?? It seems like they're moving things CONSTANTLY (good luck finding a particular item), and the sale room is tiny and looks like a mess (if you're still going to charge me $60 instead of $100 for a blouse, thank you, but does that mean it has to be crumpled in a ball on the floor?).
Long and short, if it's between this Anthropologie or the other ones in the city, I'd pick the other one.
