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Ann L Mai, MD
Category: Health and Medical Doctors Family Practice Family Practice [Edit]
4950 Barranca PkwySte 207
Irvine, CA 92604
(949) 262-9700
- Hours:
Mon-Thu 8 am - 5 pm
Fri 8 am - 4:30 pm
- By Appointment Only:
- Yes
22 reviews for Ann L Mai, MD
22 reviews in English
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Review from shopaholic v.
Irvine, CA
3/15/2012
I have been unsatisfied with my primary care physician of approx. 6 years. After finding Dr. Mai on Yelp, I decided to switch but was shocked at the long waiting period to see her. Nevertheless, I switched over and during the course of 1 year, I had seen her associate doctors, as well as my previous Dr. (when I couldn't get a soon enough appt.) I have PPO, so it wasn't a problem.
Recently, I had a non-urgent issue so I made an appointment to finally meet Dr. Mai. All I have to say is that SHE WAS WORTH THE WAIT! During my appointment, Dr. Mai was super-attentive, understanding, relatable, and patient. She never once left the room to split time between patients or calls. That is a huge difference between ex-Dr.-who-shall-not-be-named.
My visit was very thorough and I couldn't have been happier. I probably had a good 30 min. of undivided attention.
I also have to say, having seen her associates: Dr. Wikle and Dr. Bajpai(sp?), they are also EXCELLENT, through, and caring. I am officially denouncing ex-Dr.'s office! -
Review from Denise H.
Newport Beach, CA
5/16/2012
Dr. Mai gets 5 stars, the girl who took my vitals, weighed me, measured my height and escorted me to the examining room gets negative 10 stars!
I went into the office sick as a dog the other day. The woman who ushered me from the reception area to the back offices was so RUDE!
First of all, she glared at me in a hateful way. Next, she opened the door from the front office reception area to the back rooms by telling me "OK". What...no "Good morning. Please come this way"? What in hell kind of a way is this to greet a patient??? I was utterly taken aback by how totally rude, unfriendly and yes, downright HATEFUL she was! After she took my vitals she promptly left the room. No "the doctor will be in shortly". or "Dr. Mai will be right here" she just flat out left the room. I made a mental note to tell Dr. Mai but I was so sick and I was just focused on talking to Dr. Mai about my medications that I forgot to tell her. Also, Dr. Mai's time is precious and I did not want to waste my patient time with her complaining about her awful office person.
I've been a patient of Dr. Mai's for years and I have never been treated so poorly by a member of her staff. Maybe this lady was having a "bad day". Well, WHO THE HELL CARES???? If you are having personal problems or you just flat out did not want to go to work that day, then you should not have gone in, but to treat patients in this manner is utterly unacceptable.
If I were a new patient and this were my first visit to Dr. Mai, I would have vowed to NEVER RETURN. Dr. Mai herself is one of the nicest, kindest, most personable people around. It is hard to imagine that she would want a member of her staff to treat patients the way this lady treated me. -
Review from Angela C.
11/11/2011 1 Check-in Here
I recently switched my health insurance and decided to designate Ann Mai as my primary physician based on the great yelp reviews. I was not disappointed! I made an appointment and had to wait 3 months for my first visit, but I wasn't in a hurry so I didn't mind. When I went in I discovered that Dr. Mai had closed herself off to any new patients for the next two years. Apparently, I made my appointment shortly before she stopped taking patients - whew.
I waited about 20 minutes in the waiting room, they called me in, then I waited another 15 minutes before I got to see Dr. Mai. One reason why Dr. Mai decided to stop taking patients for the time being is precisely because she wanted to give more quality of care to her current patients. I can appreciate that.
She walked in and she was SO YOUNG I was caught off guard! But she already has two teenage kids. I found out that she graduated med school at the age of 22 and had her kids at 24 while she was finishing up residency. Ask her to tell you her story, it's crazy! She's the sweetest person too.
Anyway, while I was with her I felt completely cared for. She was very attentive and I never felt rushed... she really gave me her 100%. She does a lot of things online and is super tech savvy too, so you can pretty much ask her anything through the internet and she'll respond within 24 hours.Listed in: Doctors
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Review from Summer L.
Long Beach, CA
4/7/2011
Dr. Mai is hands down, the best doctor I have ever been seen by!
I had been having less than warm fuzzy feelings for my previous doctor of 5+ years after feeling like I was being judged and reprimanded every time I asked for any type of medical advice. A few of my coworkers were patients of Dr. Mai and had nothing but nice things to say about her. I took the plunge and made the switch!
Office is small, clean and the office staff is extremely friendly. I've never had to wait very long in the waiting room, or exam room for that matter. Dr. Mai is warm and friendly, yet completely professional and very knowledgeable. Her tech savvy approach makes things super simple- requesting an appointment, refilling a prescription, asking a question, viewing lab results, etc. She is thorough, uses common sense instead of a '1 size fits all' approach, and explains things clearly and concisely. I never leave feeling rushed, or like I didn't get the answer I came in for. All the usual things I loathe when making a doctor's appointment don't seem to be an issue anymore- I couldn't be happier! -
Review from Allyson M.
Irvine, CA
Updated - 1/20/2011 3 Check-ins Here
I know Dr. Mai has 2 kids already, but do you Yelpers she'll want to adopt one? Specifically, one named Allyson M? LOL!
I had a bit of a freak out when I got my lab results back and sent Dr. Mai an e-mail. She responded in like a nanosecond and said she'd squeeze me in the next day to ease my worries.
She went over my labs very thoroughly and prevented me from having a superduper freakout.
Thank you Dr. Mai. I am so glad I decided to switch to you as my PCP. It's one of the best decisions I've ever made!Listed in: What's Up Doc?
1 Previous Review: Show all »
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3/6/2009
Ladies - All I can say is your heynannynahoo is in good hands with Dr. Mai!
For about 3-4 years, I… Read more »
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Review from Kelly J.
Lake Forest, CA
5/19/2011 1 Check-in Here
I found Dr Mai here on Yelp. I was very impressed by the reviews she had here. I figured I had nothing to lose since the OB/GYN I saw last May was terrible (I felt like a number there, was rushed wham-bam-thank you m'am style and even had a billing issue that's STILL not resolved) and the family doc I saw last Feb was awful as well (over 2 hour wait that the doctor laughed about when I finally got back to see him).
I booked my appointment back in March since I knew it would take a while to get in. I kept thinking, I hope the wait it worth it. I filled out all of the paperwork ahead of time to save myself time.
I found the office with no problem and I was early since I was coming from close by, at work. I got in, signed in, turned in all my paperwork, paid my copay, used the restroom and they took me right back. I was expecting to wait since I was 30 minutes early.
The office is small but very clean.
Height, weight, blood pressure, all the normal jazz and I was told to change and wait for doc, she'd be in soon. I didn't have too long of a wait... Maybe 15 minutes at the most. Again, since I was so early I was expecting to wait much more.
Dr Mai came in and right away apologized for the wait I had. She was very personable. And someone else on here said she's hot... Heck yes she is! She really took the time to get to know a bit more about me, my husband, our family. I really appreciated that.
She apologized for the wait from booking the appointment to seeing her but she explained that she likes to be able to spend time getting to know her long term patients. She stressed several times that she really got into practice to help people long term and be there for them.
She spent about an hour with me going over my health history, the exam and answering any and all questions I had. I really felt like a patient and not just a number.
She asked if my husband has a family doc (she I mentioned our terrible experience) and said he could book an appointment there. She mentioned they do have a male doc on staff for folks not comfortable seeing a female. I'll be booking him an appointment soon.
I feel like I've found a doc that genuinely cares for the people she's treating... I am excited at the prospect of seeing here again next year! I'm very excited at the prospect of working with her when I'm ready to go off of my birth control and start family planning. -
Review from Ming H.
Tustin, CA
7/26/2011
I signed up for Yelp JUST so i can write this review! I just called to make an appointment with Dr. Mai, but the front desk receptionist, Michelle, was SO RUDE. She felt arguing with me over the phone about my insurance and about what I wanted to get done. Her attitude was so rude. She kept saying "Dr. Mai is booked out" which i have no idea what that even means and when i asked her, she was impatient. If Dr. Mai wants to have new patients come to her office, i suggest she do something about michelle because i was so mad that i decided not even to come in and see Dr. Mai.
I wanted to get a general physical without a PAP and a TB test and Michelle kept saying "they are the same thing" and i kept saying, "no its not, i have a gyno already i just want a physical without a pap" and she kept saying, "its the same thing" SERIOUSLY? i got so annoyed i was like, forget it, I don't want to come in anymore because if i have to interact with this girl again. I'm gonna lose it! grr.
I'm sure Dr. Mai is great, but she needs new office staff or Dr. Mai needs to talk to her office staff, MICHELLE because when i started to address michelle's impatience and TONE towards me over the phone, she just laughed.... very unprofessional. -
Review from Ju Z.
Newport Beach, CA
1/24/2011
She's the best. I didn't want to write a review to advertise her, but I feel I owe it to her.
My mom & skeptical friends are also convinced by her knowledge. I love how she & her staff are efficient in communicating with patients. -
Review from jun h.
Irvine, CA
12/7/2010
After waiting one month for an initial appointment, I finally met Dr. Mai, and I can wholeheartedly say she was worth the wait. I've been bouncing around from doctor to doctor ever since I graduated (the student health center was really nice!) and I'm happy to find stability at last at Dr. Mai's office.
She gets her patients, and is very welcoming and approachable. I was very comfortable talking to her about my concerns and honestly never felt rushed at any time during the appointment.
I also like how she has an extremely informative website where you can contact her for non-emergency issues. -
Review from Jackie P.
3/3/2009 3 Check-ins Here
I've been going to Dr. Mai for a few years, she's fantastic. Hip, young, and really nice. She has a lot of patients so be ready with any questions if you have any. She's really gentle when it comes to the "female annual checkups". When I have an appointment, I usually wait no more that 10-15 minutes. Also, she's wired so all RX's and medical records are electronic. I love how I can ask for a refill, schedule and appointment, or ask the staff a question via a website.
Over the weekend, I got really sick and called this morning. She had an appointment same day! I did wait awhile (but heck, can't complain) and she acknowledged she was running behind and got a little inundated with some last minute appointments (like me). She listened to my lungs, got me prescribed and out of there w/in 5 minutes of stepping into the room - awesome. I heart antibiotics! -
Review from Christina K.
Yorba Linda, CA
7/23/2008
I'm not neccesarily a "fan" of visiting any doctor, but Dr. Mai made it a very easy, and comfortable experience. As comfortable as you can be when you are having your annual women's exam.
I had no problem on the phone when I was making an appointment, but I did schedule it 3 months ahead since Dr. Mai seemed pretty busy in the summer time.
The staff was friendly, and Dr. Mai was warm, personable, and professional. She knows how to communicate with patients, and encourages questions. I also like how you can get all of your test results via online; which makes it very easy since I'm always on the internet.
Overall, I find this kind of weird that I'm reviewing my obgyn doctor on Yelp. -
Review from Lisa T.
Irvine, CA
5/4/2010
Being a first time patient here means you must wait over a month to get your first appt. As you become more of a regular patient, more appts will become available for you. (This according to Dr. Mai)
My first visit was pretty good despite the month long wait. The receptionist was very helpful and friendly. But then again, I was the first appt of the day. Dr. Mai herself was also very friendly and personable.
I'm giving her office a 3-star for several reasons. 1) The office hours are not very accommodating to people who work weekdays. I wish they were open on Saturdays. 2) I recently called into the office to address a medication mix-up and the person who answered the phone, PAT, was completely rude and condescending. I was given a different medication and needed to speak to Dr. Mai regarding the changes and how to make the transition. This Pat had the nerves to tell me, "Well, isn't there instructions on the packet? Doesn't it tell you how to take it?" Well no duh sherlock. I know how to pop a pill in my mouth. She was completely unhelpful and had such a bad attitude.
Dr. Mai eventually called me back and helped me solve this confusion. Thank goodness. -
Review from C. L.
Irvine, CA
5/12/2010
I hesitate to give her such a good review because I want her all to myself. I honestly don't want her to have new patients. LOL! Wait times vary because every patient is different and requires more time with her than others but she is sooo worth the wait.
I just love Dr. Mai and her staff. I have never had such excellent quality of medical care. My husband and I both go to her and love that she uses online communication to her patients. -
Review from Sarah G.
Newport Beach, CA
9/20/2010
I recently moved to Orange County and was looking for a professional (non-sales-y) and reliable physician. I found Dr. Mai on Yelp and decided to pay her a visit for an overall physical plus OBGYN needs. She exceeded all of my expectations! She is beyond professional and extremely knowledgeable in her field. She takes the time to explain everything and answer any questions, doesn't rush you AT ALL and really tries to get to know her patients personally. I hadn't had a physical exam in some time and she was thorough in making sure to answer and address all of my concerns. She didn't try to sell me the newest product or sneak up any ridiculous fees. The receptionists are very nice ladies and also professional. You can just tell that it is a healthy medical environment and that everyone working there is happy with their job, thus better customer care.
Bottom line, I love, love this place and if I could give it 10 stars, I would! I look forward to continuing to go to Dr. Mai. -
Review from Sarah M.
Stanton, CA
8/11/2011
Had an 11:30 appointment, but arrived at 11:10. I had already printed off New Patient forms and filled them out before I went in for my appointment, which I recommend-it was a timesaver! Within 5 minutes I was in the exam room, and less than 10 minutes later Dr. Mai came in. She was super sweet and just gorgeous. My exam went smoothly, and she answered all my questions and offered great suggestions and advice. I didn't feel rushed, but I was back in my car at 11:40 on the dot. I've never had such a fast appointment, and everyone--nurse, receptionist, doctor--were all great. So happy to have found my new doctor!
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Review from Heidi H.
Whittier, CA
12/1/2008
Nobody enjoys a visit to the doctors office. Least of all me when I have my annual "womanly" exam. But Dr. Mai is definitelty THE best when it comes to these kinds of exams. Friendly, gentle & efficient. Ladies, she is the cream of the crop!
Dr. Mai was my primary care physician for about 2 years. She is one of the best doctors that I have ever had. She's honest, approachable, and she really does try to get to know you as a person not just a patient. She's young & hip but always professional. I never had any problems trying to get an prescription refill or even an appointment. She does get booked pretty fast though so keep that in mind.
The office is paperless which means everything is done on the computer no actual paper charts which in my opinion is the best way to go. (I work in a M.D.'s office) You can also get lab results, appointments, etc through a website which is convenient. The staff is excellent. Very knowledgeable & eager to help.
My only gripe with the office is the wait time. It can be random. I've waited over an hour to 5-10 minutes but I guess that can be attributed to the fact that she is a popular doctor & she sees many patients. She is worth the wait!!!! -
Review from Jill H.
Irvine, CA
2/26/2008
Before finding Dr. Mai, my general practitioner was another doctor who I grew to dread going to see. The experience would begin with a disinterested, frowning receptionist, followed by a long wait and then a march off to the scale with a nurse who seemed actively hostile. This would then be followed by another long wait, then a very brief visit by the distracted-seeming doctor, who (while at least not hostile like the rest of the staff) didn't seem at all interested in me as a human being, didn't give any details about procedures or results even if asked, prescribed treatments that my doctor sister said were highly questionable, and didn't make conversation. I was coming due for a fun test that we women have to get once a year, and was NOT going to do it again with this doctor (shocking discomfort and pain! At least buy me dinner first!)
So, anyway, through some poking around online I found Dr. Mai, who has renewed my faith in medical practitioners. She is kind, friendly, knowledgeable, very thorough in her discussion of procedures and results, actively encourages questions, makes conversation and actually seems to care about me as an individual person. She sends test results very promptly and readily offers to refer to second opinions if desired. The receptionist and the staff in the office also actually make eye contact and smile! Shocking again - but in a good way this time. -
Review from Lauren C.
Long Beach, CA
3/23/2011
I was very displeased with my first visit to this office. After waiting over a month for my first appointment, I was greeted to this awful office. After waiting for an 1 hour, I was taken back to an examination room. After waiting another 15 minuntes, I asked the staff is she always runs this late. They gave me a cury "Yes". I ended up walking out.
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Review from montez c.
Anaheim, CA
4/19/2011
Is it weird that I want to be best friends with Dr. Mai??.... SHE IS SOOOOO AMAZING!! i was refered to her by 2 coworkers, and in turn I refered another coworker to her. She is so efficient and organized and never holds back. Always gives you the answers straight. She is BY FAR the best dr. Ive ever had...If you're looking for a gyno, LOOK NO FURTHER, Dr. Ann Mai is the definition of what a Gynecologist should be.
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Review from Jules R.
Irvine, CA
5/17/2011
I've been a patient of Dr. Mai for many years, and have always received exceptional care. She is very thorough and really makes an effort to provide top notch service to every patient.
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Review from Lindsay B.
Mission Viejo, CA
10/5/2011
Very sweet, personable, and fun Dr! She is very popular and booked out far in advance, but she is well worth the wait.
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Review from Christine M.
Tustin, CA
2/18/2010
One of the worst experiences ever!
I was referred to Dr. Mai by a good friend of mine and was looking forward to being able to see a professional female physician near my home. Unfortunately, she and her staff were THE most unprofessional people I have ever encountered in the medical industry. Dr. Mai's receptionist was extremely rude and unfriendly. I waited for almost an hour in her waiting area and when I approached the receptionist to ask how much longer my wait would be, her response was that my wait time did not begin until after my paper work was filled out and entered in to the computer. I told her that I had arrived 15 minutes before my appointment time and completed my paper work which still left 45 minutes of wait time in her waiting area. She then proceeded to type a message in her computer, that was apparently going to the examination room where Dr. Mai was, to ask her how long my wait would be. A minute later she responded that Dr. Mai was with other patients who "had issues" and did not know how long the wait would be. I told her that I had been waiting for almost an hour and needed to know if I would be out in time to pick up my children, which was an hour away. She proceeded to type another message in the computer to Dr. Mai who then responded through the computer that she had no way of knowing how long her current patients would be. The receptionist said that I could reschedule if I couldn't wait. I let her know that I made arrangements in my schedule to be there and found it extremely unprofessional that I was being told to reschedule or wait for some indefinite period of time after already having waited for one hour. The receptionist then proceeded to type in her computer yet again which finally prompted Dr. Mai to magically appear out of her room. (I find it interesting that she was so busy dealing with important patients yet still had time to sit in front of a computer and exchange messages with her receptionist.) Dr. Mai proceeded to tell me that she had two elderly patients in a room that had "a lot to talk to her about" and she did not have any idea how much longer it would be. She let me know that if I didn't want to reschedule and "I was the type of person who had a tight schedule" and could not wait, than I wasn't the "right fit" for her office and "I could find another doctor". Never in my life have I EVER encountered a professional like that. I have two children who see doctors in one of the most popular offices in Newport Beach and they have never had to wait as long as I did, even during the height of flu season. Dr. Mai and her staff's behavior and demeanor were, in my eyes, completely inexcusable and unprofessional. I would never recommend her to anyone. I wasted an entire afternoon sitting in her office.
