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Animal Care Hospital & Clinic
Categories: Pets Veterinarians Pets Pet Services Pet Boarding/Pet Sitting Veterinarians, Pet Boarding/Pet Sitting [Edit]
3131 E Thomas RdPhoenix, AZ 85016
(602) 955-5757
- Hours:
Mon-Fri 7 am - 5:30 pm
Sat 8 am - 12 pm
10 reviews for Animal Care Hospital & Clinic
10 reviews in English
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Review from Kimberli B.
Tempe, AZ
5/21/2010
I've been going to ACH for almost 12 years. They've celebrated with me when new additions come to our house, and mourned with me on the passing of one of my fur-kids.
Dr. Halver is wonderful. He's low key, has a fabulous rapport with every animal I've taken in, and approaches any potential issues with a calm and reassuring manner. He gives good advice and respects my wishes and decisions.
I recommend ACH highly. My animals are my children, so I take the issue of their care very seriously. And so does ACH... -
Review from Mike S.
2/15/2011 1 Check-in Here
I love my dog, and as such I'd like it if he didn't die soon. Unfortunately for him the things that will keep him healthy are usually the things that terrify the bejeezus out of him. I need a vet with a deft hand and a kindly bed (or table?) side manner. I found this at Animal Care Hospital.
Both the vet and the tech were very professional and friendly. The vaccinations went fast, with nary a flinch from my poor little pup. All in all it was a good experience. -
Review from AMber W.
8/26/2008
I recently got my little baby pug Penny from a private breeder, so I wanted to take her to a vet and get her checked out. Animal Care Hospital was close to my house, so I figured I would give it a try.
They were able to see me SAME DAY, which was an awesome treat. I was afraid I would have to wait several days for my new puppy exam and the medical guarantee from the breeder was only good for one week.
Anyways, the vets office was conveniently located, the office is clean, the staff is friendly and everyone was in love with Penny. (it's hard not to be.. I know I am a proud mommy, but she really is adorable!)
I sat down and filled out my paperwork and they took me back right away. The vet, Dr. Temple, was extremely friendly and thorough and answered all my questions. I signed up for the "puppy package" that basically takes you through all of the shots they need for the first few months, wellness exams, fecal test and a microchip and also includes a start up of heartworm preventer.
Penny had her second set of shots the day prior when I purchased her from the breeder, but for some reason Dr. Temple gave her another set. She told me there was nothing to worry about but they didn't charge me, so I think she may have made a mistake. Penny was fine and she told me that it would not cause any problems, but I'm glad that she didn't make a mistake on something life threatening. (This is the only reason I am not giving ACHS five stars.)
We went back three weeks later for our third set of shots and got in immediately. They were quick, friendly and efficient again and able to provide me with some suggestions on how to curb Miss Penny's biting habits.
The only issues I have encountered were with the billing. I think that the puppy package confuses the billing girls a little, because both times I went in they had to make adjustments. Not a big deal, they took care of everything and refunded the incorrect amount immediately, I just hope it doesn't keep happening.
Oh, another really cool feature is that your pet gets a login and you can keep track of service records through the vet. They have some cool features on the website where you can fill out forms for someone babysitting your pet and you can post pictures and put in information about the diet. I know I lose papers all the time, so its great to have all of Penny's records online where I can easily access them.
They have awesome hours... so I can get in after work, and the location is convenient for me. They also sell different types of food and hygiene supplies there, so you can pick up stuff for your animal should you need to.
I would definitely recommend this Vet's office to anyone. Knowledgeable and Friendly staff! -
Review from Amanda T.
Syracuse, NY
8/22/2008
I had to find something to do with my time as I anxiously waited for little Leela wonder puppy to reach the 12 weeks of age required before I could bring her home from the breeder. And since I had already purchased basically every product she could ever need or want, I decided to search for the perfect vet. I researched and interviewed quite a few places before settling on Animal Care Hospital. The fact that it is so close to me was definitely a factor, but I was impressed with this office regardless of location. I wanted to make sure the vet I chose would be a good fit for my Yorkshire Terrier, so I had plenty of questions to ask and Dr. Bishop graciously answered them all.
Animal Care Hospital has three practicing DVM's on staff, as well as 4 certified veterinary technicians. All 3 vets are members of the AVMA, AAHA, AzVMA and other organizations. Dr. Bishop is the Hospital Director who started the practice in 1973, Dr. Halver has been there since 1981 and Dr. Temple has been here since 2006. They use isofluorane gas anesthesia, which is the safest anesthesia, especially for toy breeds. They also have extensive monitoring equipment is in place during surgery, including EKG, pulse oximeters, respiratory rate, CO2 monitors and equipment to maintain core body temperature. Since almost every dog will be put under at least once to be fixed, it is good to know that they monitor vitals so closely.
For routine appointments, they schedule a full 30 minutes. Many of the vet offices I spoke to scheduled as few as 10 minutes, or maybe 15, not enough time in my opinion to really get acquainted with me or my dog, or to ask any questions or share concerns. This may seem silly, but the amount of time the vet spends with each animal can make a big difference in their health.
The vet I saw , Dr. Temple, was flexible. When I asked to deviate from the standard puppy vaccination plan and follow the veterinary protocol recommended by my breeder (a yorkie lover with 20 years experience breeding show and pet yorkies), she was accommodating and even excused herself to go print some info to re-familiarize herself with this particular protocol and permanently place it in Leela's file. -
Review from Lisa H.
Phoenix, AZ
11/14/2010 1 Check-in Here
I have been taking my pets to Animal Care Hospital (and primarily to Dr. Bishop) since 2005, and have always been very pleased with their treatment of my pets. Generally, the veterinarians offer various treatment choices, so you can choose between conservative versus more aggressive treatment approaches. The veterinarians are available via e-mail on an online patient portal and are responsive to messages left either via e-mail or over the phone. Finally, the staff is very friendly. I recommend them to everyone looking for a veterinarian for their pet(s).
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Review from Kerstin M.
Phoenix, AZ
7/10/2007
We've been taking our three cats to the Animal Care Hospital for a year now. The staff is wonderful and truly loves animals. Dr. Temple is especially great, and although the hospital offers many tests and expensive maintenance procedures, she understands financial constraints, and is kind enough not to guilt you about passing on the $500 echo-cardiogram. She has little tricks to distract the cats while they are getting their shots and offers a number of over-the-counter and inexpensive solutions to try for minor ailments or bad feline habits. They have an on-line "pet portal" service so you can keep track of your pets' records and when boosters are due. The office is always clean, and they have at least 3 doctors, so you can usually get an appointment pretty quickly as well as bring in pets for emergencies.
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Review from Scott L.
Mesa, AZ
7/8/2008
Great animal hospital, staff is nice and it is always clean.
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Review from Lisa P.
Phoenix, AZ
6/20/2009
We recently adopted a little Maltese/Terrier mix from a rescue and brought her here to get her all checked out. Dr. Temple, Diana, and Lisa were all wonderful. Clementine doesn't do too well with strangers right now and everyone was so patient and kind. Dr. Temple and Diana even sat down on the floor in the examination room to spend some time with her. Unfortunately, we had to put a little muzzle on her so that she could get her exam, but Dr. Temple and Diana brought her back into another room for a shot and a blood test and Clementine was brought back into the waiting area without her muzzle and wagging her tail.
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Review from Chandra A.
Phoenix, AZ
Updated - 2/3/2011
I flagged the "doctors" reply. It is filled with lies, as it would be. I have nothing to gain by making false statements. He has $$$$$ to lose if people heed my warning and avoid his practice. I have proof from THREE other vets that his diagnosis was WRONG. If my dog had blood in her eye, it would be there the next day, too. I took her to a chiropractic vet in AZ the next day. After adjusting her, he looked in her eye with an instrument. NO BLOOD.
Plus, Bishop did not bother to look at my dog, or check her over in any way. NOTHING. NADA. He just announced very DIRE supposed concerns that required IMMEDIATE and EXPENSIVE procedures in HIS OFFICE, without any initial exam, or even listening to me about her history. All of this based on the fact that she was coughing. He completely ignored my every word. It is true she was knocked by a bigger (not huge, about 10 lb.) dog. Yet he ignored that, until his rebuttal now. He did not look at her little back or legs, etc., to see if they were sore or bruised,. After I took her to the chiropractor in AZ (who sadly isn't on Yelp, as he is expensive but SUPERB and worth every penny) she was much better. I also was concerned about the Flovent she was on and the Dr. in CA (who also checked her eye WITH AN INSTRUMENT unlike Bishop) said she was having a reaction to it. In Fact, Bishop said he knows NOTHING about Flovent and then ignored my concern about it. So it's odd he brings it up now. He just kept yelling how she's obviously in heart failure. It nauseates me that some vets do this to loving pet parents, esp. when their baby is getting older and they get more concerned. But as I said, as a rescuer, I'm a pro at this by now, and know when I'm being given a grotesque sales pitch. I give good reviews when they're warranted. I have NO reason not to. BTW, I'd been to the office of the "specialist" he was going to refer me to (read my review on the Vet. Specialists in Gilbert). NO THANKS. And the other "specialist" was at another office I'd been to. They wanted to put my dog UNDER (yes, anesthesia) to take a STICKER out of her leg. What? "Well, because poking with a needle, to pop it out hurts". Oh, so when you give a shot to a dog, you put them under for that, too? Obviously birds of a feather stick together.1 Previous Review: Show all »
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11/30/2010
I took my baby here based on reviews. Well, it just goes to show that Yelp doesn't always work. I… Read more »
Comment from Stephen B. of Animal Care Hospital & Clinic 2/2/2011
This diatribe on what occurred during the examination of her… More » -
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Review from Bob J.
Phoenix, AZ
10/13/2010
Dr Halver here at Animal Care Hospital is most highly recommended. He is knowledgeable, compassionate, and reliable. After moving to Phoenix several years ago, I had been to several vets searching for the right fit, and I've stopped looking any further. The facility at Animal Care Hospital is clean, their staff is friendly and professional, and the overall experience is very positive. My dog was recently ill and Dr Halver made an excellent referral to a neurologist as well. Unfortunately, the outcome was not good, but Dr Halver called after my dog's early call to heaven to follow up and express his sympathy.
