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Andrew James Salon
Rating Details »
Categories: Hair Salons, Makeup Artists
20387 Stevens Creek BlvdCupertino, CA 95014
(408) 253-4002
Waxing 20% Off
Schedule any hair service, and receive 20% off your waxing. Call for details!
- Hours:
Tue. 9:00 a.m. - 12:00 p.m.
Wed. 10:00 a.m. - 6:00 p.m.
Thu. 10:00 a.m. - 8:00 p.m.
Fri. 10:00 a.m. - 5:00 p.m.
Sat. 8:00 a.m. - 3:00 p.m.
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
- By Appointment Only:
- No
14 reviews for Andrew James Salon
I finally found an amazing stylist to color/style my hair, and she moved to Dubai....
As I was going through withdrawals, a friend recommended Andrew James as she and her mother get her hair done there. I loved how her highlights looked, thin and evenly, yet naturally spaced, not stripy/chunky. Even though her hair is blond and mine is dark brown, I gave Andrew James a shot, but opted for soft black and purple partial lowlights.
Immediately upon entering the salon, I was offered a drink and chose a vanilla-suger-free latte that was expertly brewed, steamed, and topped with shaves of chocolate. It was better than some cafes I frequent.
The salon is clean, cozy, and was equipped with ample reading material. The staff is courteous and polite.
Once in the chair, Meghan listened to what I wanted during a consultation, and recommended a demi-permanent color. The day of my appointment, she blended the black and purple expertly, using at least 50 foils in my hair.
During the blow-dry, Meghan styled my hair exactly how I envisioned. As a lover of big vintage hair, I requested my a-line bob be very high in the back, and she back-combed it a bit for lift.
If purple was a natural color, one would think I was born with these amazing shades.
The first time I made an appointment with Megan, she didn't have enough time to dye my hair like I had asked. So she just cut it and I waited 5 weeks for dye. It was a good hair cut. Then 5 weeks later she didnt have enough time for my hair cut (that I wanted) and just did a dye that looked horrible and costed $300!!
About the dye: I had very bright blonde hair and she wanted to make it more like my natural blonde color which is goldeny-blonde. She promised it wouldn't be darker than my natural color, and then when it turned muddy brown it wasn't her fault.... I came back a week later for correction but then it was still too dark for my taste (after paying more money) and then I had to go home and correct it myself.
This place is so expensive, and they don't know how to manage their time. They also will never take blame/guarantee their services.
The Andrew James Salon is very professional while still maintaining a fun atmosphere. I have been going to Magan for about 2 years now and she has been the best stylist I have ever had. I have a modern, mid-length haircut and have had color done as well. On my very first visit she spent a long time discussing my hair and evaluating my needs. Since then, she has approached me with fun new ideas that have totally updated my Do. She always explains every step and then teaches me how to style it on my own while she finishes up. I get complements on my hair all the time and I am very happy with it every time I go back.
Comment from Heather G. of
Andrew James Salon
10/27/2009
Thank you so much for your review of our salon! 100%…
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I was selected to walk as a model for Andrew James 2nd annual hair and fashion show at the Hotel Valencia in San Jose! It was an HONOR to walk for Andrew James and for Child Help, a non-profit working for the benefit of children, not to mention, I got to walk in a HOT BETSEY JOHNSON outfit and have my hair and make-up done!
The staff at AJ are super energetic and friendly!
Marie did a fabulous job with my hair! She listened to my requests and based off of that, suggested a cut that fit within my limits. She also suggested I cut my bangs which I thought was a GREAT idea! People are still complimenting me to this day!
She was a blast to work with and we chatted and laughed the whole time. She even educated me on the products used (eco & human friendly!)...
Overall, I had a great experience!
Thank you so much!!!
The worst hair cut I have ever had in my 30 years! Nothing I wanted out of the style came about- I wanted to keep my length, Magen cut over 7 inches above my shoulders. I wanted a no-fuss style, she teased and hair-sprayed like there was no tomorrow. I was in such a state of shock that I actually paid- what a mistake! After crying for an hour after I got home, I called and wrote a letter to get my money back, since I had to go to another salon to get the cut fixed. They refused to answer my request for reimbursement, and ignored my frustration. No customer service skills from the stylist Magen, or manager Heather, and I will bad-mouth this salon to whomever asks me why I cut all my hair off.
For anyone who is looking for an upscale salon, this is not it! Great Clips could of done a better job of styling my hair. Unfortunately, I cannot give zero stars, cuz that's what they deserve!
The girls here are really fun, and nice.
I wanted to take my hair back to natural and then have some lighter pieces that peak out a little from the bottom. They worked really hard to get my hair the way I wanted it, and I had a blast with them. It is a small salon, and a little hard to find, but I would definitely go back.
I went to Andrew James for the first time this past Friday with strong recommendations from a friend.. At first, I was a little hesitant because they are a little pricey, but afterwards, I thought that it was totally worth the money and was very very very very pleased with the results. I have gotten so many compliments on my hair it was amazing.
I really liked Andrew James. Everyone there was very very friendly. I like hair stylists who knows what's best for you and can provide suggestions as to what is the best style + color for you - Vanessa from Andrew James did just that. My friend who referred me to her said that Vanessa was the only hair stylist in this area that she could find who was also trained by Tony & Guy.
She first spent about 10 minutes asking me my daily routine and what kinda hair style I was looking for. I just told her whatever she thought was good for me + all I ask for is easy to style and easy to maintain for work. Its been about 3 days now and my hair has been SOOOOO easy to maintain and so easy to manage. I've never had a haircut and hair coloring as good as the one I had at Andrew James. Vanessa spent 3 hours on my head without paying attention to anyone else!! It was the first salon that I went to where the stylist didn't try to overbook her appointments so that she could have overlapping clients. I didn't waste a single minute @ the salon.
My total bill was $224 (I think the break down was $104 for hair color, $45 for gloss/toner, and then $75 for haircut). Seems pricier than some places, but it's about right for the awesome job they do and the customer service they give. On top of that you don't have to tip!!! Which saves you a lot of money. All the employees are salaried and their job is to pay 1-on-1 attention on their clients. So they don't overbook and they don't work for commission. They said that they only get bonuses through referrals + through customer feedback.
Most of Andrew James's promotion is through the word-of-mouth. They don't do much promotion at all...and yet they are still booked 2-3 months out.
5 star all the way!!! I've already book my next appointments.
OK, I will admit up front I am friends with Heather, the owner of this hair salon. But friends or not, I wouldn't go back if I didn't really like it here - I mean, come on, every woman's hair is sacred, right?
I always see Dana, and 9 times out of 10, I ADORE the way my hair looks...the 10th time, I still liked it. My last cut was called "The Switch," and it made me feel sexy for the first time since I've been married! I love going in there and being offered their yummy lattes with the delicious biscotti. I love the way they massage your neck when shampooing your hair. I love the way it's a no-gratuity salon, so you never have to worry about having to bring cash and give extra. I love the way they're "team-based," so no one is upset if you switch hair stylists...I've had both Dana and Vanessa, and I think both are great.
I have an appointment in two weeks to re-color my roots, so rest assured that this review is very current!
Am I the only guy writing a review? Damn...
Anyway, I originally started going to Andrew James Salon back in 2000. There was a period of about 3 years where I had both moved and changed jobs so I started going to a different place in Berkeley. I've since then switched back and have been regularly going back to Andrew James Salon for the past 3 or so years. There obviously has been staff turnover but quality has remained the same.
My hair is very thick, coarse, curly, and full of annoying cowlicks. I go there for their quality cuts and consistency in dealing with an incredibly difficult head of hair. It's as simple as saying "the same as last time" and occasionally "a little longer/shorter" which is great because frankly, I'm a guy. If I even brush my hair in the morning it's a big day.
Oh and they sell Eufora products. Man I hope none of my buddies ever read this review.
ZERO stars for this place, dont come here unless u want to be ripped off and not EVEN get what you asked for, as well the POOR serivice and poor hairstylist fromMegan
Comment from Heather G. of
Andrew James Salon
6/2/2009
Service and Customer Satisfaction is the centerpiece of our…
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Heart Attack.
I went in to get a price quote for color correction and hair dying and expected to shell out $300 tops for the entire process. The consultation itself cost $30 (which would go towards the coloring process) which I was okay with. Then came the time when I scheduled my two appointments. The first appt came out to a lil over $300 for the first session (with a heavy emphasis by Dana that it was the minimum cost) and a lil over $200-250 for the second session. Now, I splurge on things I don't need all the time. But over $550 to turn my hair into a different color? Gosh!
Pluses: Dana really does sound like she knows what she's doing.
Minuses: Price, price, price. Also, I really don't like chunky fake-looking highlights (which all the hair stylists besides Dana had) and she kept insisting that my hair color would need highlights.
Conclusion: When i am independently wealthy, I'll come back and get my hair done here, just to see what over $500 in hair coloring does.
The most unique thing about this salon is that it has a no tipping policy. The stylists are paid salary, not commission, so you don't have to tip anyone whose path you cross. I see Natasha, and she does a great job on highlights and with blow drying and straightening my hair. She also gives a great wash- she incorporates a great head & neck massage. You might think that the prices are more because you're not tipping, but it comes out to being equal, or a little less, than where I used to go in Los Gatos (and I only had to tip 1 stylist there).
I've been a client at Andrew James for many years and I have never had a bad experience! Every single person at the salon makes you feel welcomed and they couldn't be more friendly or accomodating. Dana has been cutting my hair for a long time and she is a hair genius! Each stylist really takes the time and effort to make sure the client leaves feeling and looking great! This past weekend I was in a wedding and all the bridesmaids (and bride) went in to get updos...Magen whipped them all out! I was a little nervous having a stylist I had never met do an updo on me (I have really long hair)...and Magen's updo on me was amazing!! I was thrilled! I always get excited when I know I have a hair appointment coming up because it's total pampering! As soon as you walk in you're greeted with friendly smiles and a beverage list that goes on for days! (try the latte...fabulous!) All the women at the salon make you feel like the most important client! It's a nice escape from the crazy schedules we all keep! I most definitely recommend Andrew James...from the people, to the upkeep of the salon, to the wonderful products...it's a hidden gem in Cupertino that not enough people know about!! Try it out!
I have been going to a hairstylist for the past 2 years before I ventured out (mostly because by hairdresser was far and hard to get in to see) and lo and behold I found Andrew James Salon's website online(http://www.ajsalon.com... I thought I would give it a try. My first experience there was unforgetable, a warm greeting and fresh cappuccino marked the dawn of a new "hair era". I had the most amazing cut and color by Cindy and Dana. Nice thing about this salon is it is team based and not like your commercial salons. It has a genuinity to the people and the work they do. I know many people say this about their own stylists but I received many compliments and even stopped by strangers to find out where I had my hair done...Now that is what all gal wants...Try the place out. You would have nothing to lose. Their hair product line is chemical free and all natural. I keep coming back for more of that as well!
