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Anchorage Grand Hotel
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5 reviews for Anchorage Grand Hotel
Upon our travel to the hotel, our cab driver informed us that this hotel used to be an apartment building, that since turned into a hotel. Mind you it was in the wee hours of the morning that we found ourselves waiting for someone to answer the doorbell caller thingy. It was cold, slightly drizzling and we were exhausted from our flight. While waiting, someone joined us at the front door. Apparently, this person knew the clerk and was calling via cell phone. I think we were only outside for oh about 5 minutes til we were let in by some people who were staying there.
The entrance slightly small and the hallways, elevators, stairwell too. However, it had a nice homey feeling. The front clerk apologized for the wait and was very helpful.
The room was really comfortable. It was a home away from home. Separate room that had a queen (possibly) size bed, and a built in tv/drawer/closet built into what was a closet. The sitting area with the usual tv/dresser cabinet, couch that was a pullout and small kitchenette. The room was a corner with the view of the Alaska Railroad station.
What I liked most about it was the breakfast they served, more like Continental. It was really cute. The form you fill out just asks for room # and how many people and place it on the door knob. They make their rounds picking them up. I'm not sure when they started but at 7am there's a bag of goodies hanging on the doorway. It consisted for bear-claws, bagels and cream cheese, juice, milk, apple sauce or fruit. It was very thoughtful and creative thing to do. Also, the hotel wasn't too far away from the conference that we were attending. That was a plus.
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We arrived to the Grand and the front desk was helpful, she gave me a map of downtown that we used all the time. Our room was very large, we were a little apprehensive about it being on the bottom floor but it worked out well for us, we didn't have any loud footsteps above us or anything like that. I figured top floors are smoking floors. They give you little breakfast baggies in the morning if you request it. For us it was very helpful because we drove a lot looking for a house and a granola bar would tide us over until we got somewhere to eat. Back to the room, it had a little kitchen w/ microwave, dishes and refrigerator. so when we had leftovers from restaurants it came in handy.
Overall we had a good experience with them
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I liked this place.
It was one of those older hotels that was around before the earthquake, and it's got this old, "ya know, it's Alaska, but it's still elegant" feel to it. Very, very old school hotel, and it wasn't a bad deal for what I got. The bed was comfortable, the shower hot and the television a plasma even if they didn't have HD. It did have this musty smell to it, but I didn't care: that's what you are supposed to get in a place like that.
It was centrally located to all of the bars I liked going to, close enough to the client I could walk, the best restaurants in downtown were RIGHT THERE, and I was stumbling distance from the Pioneer Bar, which is always a plus. When I had problems with the WiFi, they moved me to another room so I had no problems.
Really, one of the best customer service experiences I've ever had.
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My friends and I had the WORST reception we've ever had to endure. We arrived after midnight, 4 girls in Alaska and found ourselves waiting for someone to answer the doorbell outside the hotel, it was cold, drizzling and we were exhausted from our flight. The receptionist finally let us in and rudely advised us that all the rooms were booked for the night. We explained that we had a reservation and gave her the confirmation number. She proceeded to verify the reservation and to her surprise found that we indeed had made a reservation for that night, however, she informed us that the hotel manager Kimo had apparently double booked it. We told the receptionist that we had nowhere else to stay and asked her to contact her manager. Upon our request she called Kimo and explained the situation, she turned the phone to us and Kimo the manager told us that we needed to leave the premises because the hotel is booked, and we were harassing the receptionist, if we did not leave he would call the local police. We told him to go ahead and call the police because someone needs to straighten things out and we were not about to step outside into the cold, drizzly night. After a drawn out phone argument he instructed the receptionist call the surrounding hotels and find us a new accommodation. I would NOT RECOMMEND this HOTEL to anyone even if its affordable. The service was appalling and inexcusable!
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Clean, comfortable, spacious suite with, a full-sized refrigerator, stove top and microwave. Polite, prompt, friendly front desk service. Location a convenient walk to downtown Anchorage shops and restaurants, or the Coastal Trail. No airport shuttle offered. For a workout (didn't try) or breakfast ($8 credit at "Sizzlin Cafe"), you have to get a coupon from the front desk for use at a nearby (walking distance) business. Some noise from neighbors.
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