Amplify Federal Credit Union
Category: Financial Services Banks & Credit Unions Banks & Credit Unions [Edit]
115 Sundance PkwySte 500
Round Rock, TX 78681
(512) 836-5901
- Hours:
Mon-Fri 9 am - 6 pm
Sat 9 am - 2 pm
4 reviews for Amplify Federal Credit Union
4 reviews in English
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Review from Katie T.
Updated - 8/5/2011 3 Check-ins Here
Amplify has brought sexy back.
3rd time in a week later - "Hi Katie!"
No cheating, I promise, I hadn't handed anything over yet. Unless they have a secret face scanning and name matching machine above the door I'm really impressed.Listed in: Help - I'm visiting Austin!
1 Previous Review: Show all »
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7/30/2011
Go local, bank local!
Solange helped me set up an account, answer 3,500 questions and even helped me… Read more »
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Review from Gary K.
6/10/2011 32 Check-ins Here
This is where I bank, so I have to give them a five, they have helped me lots!
Today I went in to get money.
Teller: How much do you want?
Me: 1000 dolla
Teller: How do you want it?
Me: 1 dolla bills!
Teller: OK, 1 dolla, 2 dolla, 3 dolla ........... 1000 dolla!
Teller: Whew what are you going to do whith all those dollas?
Me: I am going to put them back in: 1 dolla, 2 dolla, 3 dolla .....
Teller: DOH! -
Review from Tim H.
Austin, TX
1/3/2012
The good: they have very good rates on loans. I've opened 2 loans with them in the past 6 months, the most recent being today.
The not-so-good: every employee that I have dealt with has been sub-par, and their processes are antiquated. We made an appointment to go in today to this branch in Round Rock. They needed 2 signatures each from my wife and I for a very simple transaction. Other credit unions use DocuSign or similar technology for something so simple. Not Amplify. OK, so there technology is old, and we had to go to the bank in person - not the end of the world. But despite making an appointment 4 days in advance, they did not have the paperwork printed when we arrived. The paperwork was all of 5 pages. For some reason, it took the person that we were dealing with 20 minutes to get those 5 pages printed. When we politely inquired the reason for the delay, he just laughed it off, and did not even bother to apologize.
We had a similar experience, fraught with multiple errors (that always inspires confidence in a bank, huh?), when closing on a different loan product at a different branch. That guy acted liked he had never seen a loan document before.
Two different branches, two different products, two different loan offices, two different closers... but ONE result - bottom-rung people that didn't seem to have a clue about their jobs and no interest in customer service. They only get the 2nd star due to low rates.
So, Amplify, I will continue to take your money when you are willing to lend it so cheaply, but you won't ever get a deposit account of mine with the consistently poor customer service I've received. -
Review from Pamela G.
Cedar Park, TX
7/12/2011
I cannot say enough about Amplify. I signed on when they were still the IBM employees credit union. Once they changed to Amplify, the great service only got better. Always friendly, always courteous, and always there with great advice and fabulous customer service.
