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American Mattress
Category: Shopping Home & Garden Mattresses Mattresses [Edit]
1953 N. Clybourn Avenue(between Clifton Ave & Racine Ave)
Chicago, IL 60614
Neighborhood: DePaul
(773) 529-0800
- Nearest Transit:
-
Armitage (Brown Line, Purple Line)
- Hours:
Mon-Fri 10 am - 9 pm
Sat 10 am - 7 pm
Sun 11 am - 6 pm
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
18 reviews for American Mattress
18 reviews in English
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Review from Christine G.
Chicago, IL
12/10/2011
I really enjoyed shopping there. The salesman there was honest and educated about mattresses. We were able pick the best mattress for us. In fact the one thing that I like the most is that they don't mark it up 2 times the real price and say they will have a big sale like all the other big companies. So big "like" for American Mattress.
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Review from julie a.
11/15/2011
First time every buying a mattress, and I will be in my late 50's when the warranty expires! I was slightly terrified to buy a mattress, I figured we would somehow get hustled, but we didn't at all. My husband had the one he wanted already picked out via his internet research, so it was really easy breezy.
Ed is the man. He was so sweet and kind and funny and nice - he really is the best, and made this whole process so incredibly fast and it all went off without a hitch.
It got delivered today - I can't wait to go to bed tonight! -
Review from Sharon S.
Chicago, IL
6/9/2011
I bought a mattress set from AM on Sunday and its now day 3 of using my new mattress.,,,COMFY!
I couldn't be happier with the service and sales experience with John. I read the yelp reviews and he was the first to greet us when we got to the store. John was informative and explained every level of the different brands of mattresses. I finally decided on the Vera Wang Extra Plush Pillowtop Rosette. I'm not sure it was worth the price but not knowing how to gauge price for comfort...I let my back tell me.
Since my purchase, I've had more restful nights. Although my mattress was pretty old...about 8 years old before replacing it, I'm happy I made the trip to AM. My experience was non-agressive sale, good information to make a thought out decision and timely delivery. -
Review from Keira S.
Chicago, IL
9/10/2007
For comfort and a good niiiiight's sleep, call 1-800 . . . oh, cram it.
Walked in, told the salesman I was "just looking around, thank you," tried out some beds. The store is large and well-stocked with a good selection (hence, this is not a one star review). There were two that I really liked, but as I was just starting out with my shopping, I wanted to do some comparing, so I wrote down the make and models I liked, thanked the salesmen, and was about to go on my merry way, when I got a lecture--yes, a lecture!--from one of the salesmen.
"You know, when you just walk in here and look around for a second without talking to us, you're being an uneducated consumer," he said, intently staring me down. "You don't let us talk to you, you don't let us show you around, you don't let us tell you about the company and who we are and what we do. You just come in and sit on a few beds and take notes"--here, he mimes what I gather is supposed to be me, taking notes--"but you're not being informed and not being a good shopper."
Call me stupid and lecture me like you're my dad? That's an awesome way to sell your product.
SEE YA! -
Review from Andrea R.
6/17/2008
Mattress shopping has always been an easy process for me in the past. I'd head to Bloomingdale's (or Marshall Fields back in the day), plop myself down on a few mattresses within my price range, pick one, and cha-ching...I've got myself a mattress for at least 5 years!
I found that shopping with my new husband for a mattress isn't quite as easy. He spent so much time with each individual bed that I told him I'm surprised we ever got engaged because if he took this long to find a mattress I'd expect it to take him 10 years to find a diamond! His response: "The diamond was easy because it just goes on your hand...this mattress thing affects my sleep." Sigh...and so we continued to test out beds at American Mattress and probably drove the very sweet sales associate, Ed, out of his mind.
Most of the mattresses at American Mattress were Serta. And I don't know much about mattresses, but I do know about marketing and they seem to be the brand leader. I think sheeps and Vera Wang when I think Serta...and I'm guessing most of America does. I also thought Serta was one of the less expensive brands out there so I was worried about the quality, but I wasn't about to get in my husband's way when it came to the mattress (at least yet). We finally decided on a mattress, but decided to make just 1 more stop at Bloomingdale's (oh, the fun continues) before fully committing so Ed let us put down a $20 deposit to lock in the weekend sale price (i think 20% off) and he said if we decided against the mattress to just call him and we'd get the $20 back. Seemed like a good deal to me!
After all that we actually decided to go with another brand of mattresses after visiting Bloomingdale's.....we are now the proud owners of a new Schiffman mattress. However, if you're looking for a Serta mattress and good prices I'd recommend American Mattress and buy it from Ed! He was knowledgeable, seemed to really care about selling us a quality mattress rather than make more off the sale, and most importantly patient with us.Listed in: Furniture in Chicago!
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Review from Courtney P.
Chicago, IL
6/6/2011
Thanks to the youswoop and the wonderful salesman/regional manager here I have a great new bed!
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Review from Vickie L.
Chicago, IL
10/27/2009
After looking at 4 other mattress places, our last stop for the day was American Mattress on Clybourne. We were tired of looking, and I'm glad we had a good experience here, or else I'd probably still not have a new bed! And yay to being family owned and operated.
So at first I thought I didn't need sales assistance mattress shopping, as I hate being hounded by sales people at stores. But you DO need help when shopping for a mattress! Ed greeted us right away and was super nice and helpful, and wasn't pushy or clingy at all. He's definitely a seasoned professional, he knew his mattresses and was very helpful and informative. He showed us different grade beds, explained the price points and differences. He was also honest, we asked him what kind of bed he had and what he thought of them. We finally decided on a Tempurpedic, and he told us that we had to spend at least 15 min on the bed, 5 min on each side, to fully experience the bed. And he left us alone the whole time. They also had a sale on bed frames and we got an awesome wood frame and headboard for $400!
I set the delivery appointment for the following Tuesday between 6-8. I got a call the day before to let me know the wooden bed frame was out of stock, but they'd bring me one of their heavy duty metal frames free of charge. Delivery guys got there at 6:45 and were out by 6:55! The guys were very nice and friendly, were very quick with the assembly and took the trash with them and left my bedroom tidy.
My one complaint is that I never got a follow up call of when the bedframe would be in, and I had to keep calling. Each time they said they'd check with the warehouse and call me back "right away" but hours went by and I would have to call myself to follow up. But, as a kudos to them, I told them that while the delivery guys were nice, they were a bit rough with assembling the bedframe and put a dent on my nice newly sanded and stained floors. The guy on the phone said we could send them the repair bill, or he'd give us $40 off. And when the guys came to deliver my bed (finally), they said they were sorry about the floor and would be careful this time - so the store did tell them about it.
Finally 4 weeks later my bed was back in stock, after I called to check again (no one called me to let me know it was in stock). I set the delivery appointment for the next day between 3-6. Same 2 delivery guys showed up at 3:45 and were out by 4pm. Finally done and I have a nice new comfy awesome bed! -
Review from Nando R.
Chicago, IL
4/5/2009
Got awesome, friendly, helpful service, they gave me a great deal.
Now, I know, it's a recession, you'd think anyone would be willing to give you a great deal. You'd be wrong.
Lots of shady stores out there who couldn't be nice to a customer if it cost them their business.
If anyone asks me where to get a mattress, this is where I send them. -
Review from Ben S.
Chicago, IL
3/15/2010
They remind me of the sales people you would meet back in the 50's who were in sales but were not willing to sell their souls just yet.
Happy to do business with these good people. -
Review from Erin M.
2/25/2011
Quick and painless purchase of a mattress for our daughter. Ed was informative and inviting. He is a no nonsense type. He didn't fight us on picking up the mattress ourselves and even offered to help us tie it onto the roof of our suv! You really could talk to him for hours about mattresses or wherever the conversation led. He gave us a great deal and we feel good about the purchase price. Parking is easy as they have a lot.
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Review from julie h.
Chicago, IL
3/10/2011
absolutely the best place to buy a mattress. the owner and his partner are old school and offer excellent customer service and no-pressure salesmanship. I love this place!
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Review from Susan S.
Chicago, IL
3/15/2010
I have never had a worse shopping experience in my life. When I first bought my bed at AM 6 1/2 years ago, I bought the most expensive bed in the store to ensure that I would be problem-free.
Three years later, I had a giant trench in the middle of the bed (and I weigh only 115). Good news: Still under warranty and guaranteed, right?
Well, that means a whole lot of different things to the American Mattress folks than it does to me. First, I had to pay $75 to have (not making this up) Mario the Mattress Inspector come to my house. Mario (who I later found out was Anthony's father-in-law) tells me that my mattress is not under warranty because my bed frame is not reinforced properly for a Queen sized bed.
After Mario leaves and I talk to my bedframe company, I find out that Mario was right but wrong: my bedframe is actually reinforced to hold the weight of king mattress, even though it's a queen.
I called the store repeatedly and am reassured that Anthony will most definitely call me back. Nada. So I go in several times, Anthony assures me he will look into it and get back to me. Nada.
Finally finally, months later, they agree that I am entitled to a significant discount on a new mattress. So I go to a different American Mattress and negotiate the price there.
Then I go to the Clybourn store and tell Anthony which mattress I want and the price the other store gave me. Well he gets on the phone right then, calls the woman at the other store and reads her the absolute riot act. Because now he has to give me the discount off of the price I've negotiated, not the price he makes up.
So, of course, the replacement mattress he sends me craps out in less than a year. Worse than the other one. Giant trench in the bed - clearly he gave me a defective mattress.
I find out later that they have an F rating with the BBB and complaints registered with them pages and pages long. I will never shop there again and would be curious to see how these people who are rating AM with 5 stars will feel in 1, 2 or 3 years once their "warrantied" mattress goes to shit for them.
Good luck dealing with Anthony and all of his BS shenanigans. He is the epitome of slimy mattress dealer. -
Review from Dan H.
Chicago, IL
1/18/2011
Ed could not have been nicer, or more helpful! He was extremely friendly, he gave us time to talk about what we wanted to do amongst ourselves, but then when we had questions, he knew plenty about each mattress, and what would fit the type of bed we were looking to purchase.
Delivery was quick, and at the exact time he said it would be. I know if we ever have an issue with our mattress, we can go right back to Ed and he will help us take care of the issue. It seems there aren't many places that you can say that about anymore!
Thanks, Ed!!! -
Review from jennifer p.
Chicago, IL
7/18/2011
They were really nice and helpful here, delivered everything as promised, gave us a great deal, then easily gave us a refund on the difference when we switched out our box spring later. We worked with a few different people there and they were all great.
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Review from Marcelo F.
Chicago, IL
7/14/2011
Ed is the man. If you go to AM buy from Ed.
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Review from Nancy C.
Chicago, IL
9/23/2009
They are extremely friendly and negotiable. In addition, they are not pushy sales people.
I had gone to Back to Bed before stopping by here. Trust me, the prices are a lot better, the service is more honest and friendly. They were sensitive to my budget and priorities when they showed me beds. Also, they backed away for a few minutes to let me browse around without feeling pressured by their presence.
I really liked speaking with Anthony, who went to great lengths to get me a good deal ($) on my bed. -
Review from Brian A.
Chicago, IL
11/16/2009
I just purchased my second mattress from American Mattress. Both times, I've come in during one of their holiday sales, and the prices have always been extremely competitive.
Better yet, their service is fantastic. When I received my bed frame and realized I couldn't use the box spring I'd purchased, the store offered a full refund. I couldn't believe it - I was hoping they'd give me half back. As I told them when I returned the box spring, they may have lost a couple hundred on the box spring, but they absolutely gained a customer for life. -
Review from Jackie H.
Chicago, IL
2/9/2011
My husband and I went to American Mattress this summer to purchase a much needed new bed. We worked with John and it was a great experience. He went above and beyond to make sure we were happy with our purchase. Happy to bring our business here and will definitely be back.
