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American Maids
Rating Details »
Category: Home Cleaning
Neighborhood: Irving Park4214 W Montrose Avenue
(between Keeler Ave & Tripp Ave)
Chicago, IL 60641
(773) 616-6243
- Hours:
Mon-Fri. 7:00 a.m. - 5:00 p.m.
Sat. 7:00 a.m. - 3:00 p.m.
7 reviews for American Maids
OK... This was the very first time I ever hired a cleaning service and I didn't know what to expect. Well, color me thrilled!
I had requested a deep clean, and I didn't realize how nice my apartment can look. The crew of 2 arrived right on time, and when the job seemed to be going over 3 hours - I was asked permission for more time and to add another crew member (yeah, I didn't realize my apartment needed that much work, either!). A little less than 4.5 hours - and my place looks and smells amazing.
Minor issue - but not enough to ding the rating - It doesn't appear that my living room couch and chair were vacuumed under the cushions. Outside - they did - and no small feat considering I have two cats that cannot stand being brushed!
I am very satisfied and first thing Monday - I'm scheduling regular service with American Maids.
Horrible, half done mess. Do not use for any reason. I don't know what is going on with these other reviews but these people did an AWFUL job and charged an arm and a leg. What a MESS.
Let me edit to add some of the choice words from the owner, who contacted me in an inbox-- instead of trying to come with respect and questions about her service (I did not complain directly and just chalked it up to a loss on my part) she was pretty nasty:
"FYI: the girls clean your mess on hands and knees and washed your floors with a sponge."
Also accused me (wrongly) of being one of her non-payers and being sent to collections. Hmmmmm... guess I am not the only one with complaints? It is unfortunate because the owner was easy to work with and schedule but all in all I do think you are better off going with one of the services that has more reviews with the same star amount. I based my use of this company off of other reviews, and I just don't feel that they were accurate.
Comment from Ilona E. of
American Maids
9/22/2009
We always follow up on all appoitnments with any issues. If…
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After rough moments with other cleaning services (I'm looking at you, Manic Maids), I found American Maids and I couldn't be more thrilled.
Ilona's teams are awesome and, though there is sometimes a language barrier, the ladies always do a terrific job. I was even hesitant to write this review because I don't want it to be even tougher for me to get a Saturday appointment! But they deserve the credit. They are licensed & bonded which is great, because though they are on par with pricing on Craigslist, ($20-25 per person/per hour), with Craigslist you never know who you're inviting into your home.
Definitely will use American Maids again and again and highly recommend them.
I'm so happy to have finally found a good cleaning service! I'd been looking especially for a service that uses green products and had a difficult time finding one with good reviews that would service our area. Our appointment was for a one-time cleaning. With two dogs, the fur seems to multiply and we really wanted someone to come in and scrub everything! The three ladies that were sent to our house arrived on time and did an excellent job cleaning. The price was also reasonable and within the quoted range ($120 for a three bedroom house, one-time cleaning.) We couldn't be happier with the service and now we're going to sign-up for bi-weekly cleanings.
hey, just joined just to leave a review for this place. Despite some of the bad reviews, I am an optimist and decided to rely on the positive reviews.. well my bad! While they did clean the place in a good way.. just missing a few small things, they were SO SLOW! I had other cleaning people at my place and other home, but never seen 2 girls that slow! Plus they let my dog out of the crate.. but they do not know how it happened ..weird! and they were trying to get extra trash bag for them. like stealing.. indeed.. when I asked the girl why she was taking all these trash bag.. she answered.. oh no! euh... take back ... it is yours!...OK well then who knows why she took it in the first place! SO unprofessional.. now I am waiting for the unpleasant bill.! and will try another place for sure!
Comment from Ilona E. of
American Maids
5/6/2009
We work very hard to keep our team memebers honest and…
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These maids are great, very punctual and trustworthy. The house is always immaculate when they're through with it, I always get a rush when I walk in the door after a long day of work and the house is dust and dirt free! I just learned that they do use Eco-Friendly products, except to clean the toilets with which is ok because they need to get that extra-heavy bacteria out of there. Ilona, the owner, is friendly and responsive, scheduling is very quick and painless, especially compared to other maid servies in the area. Don't hesitate to use this company...
My wife asked me to book a cleaning service before we had company over for Christmas. She recently had surgery and wasn't going to be able to deep clean the house. And, we had been searching for a company to clean our house on a more regular basis, so we thought we would trial run a company for a pre-Christmas clean. This company charges by the hour, they charged us $22.50/per girl and 2 girls came to the house for a total of $45/hour. This is important because as my wife told me, they were slow as molasses and seemed to be milking the hourly rate. Our house took 4 hours to clean with the basement alone taking over an hour for 2 girls to clean. There is no way, even with a deep clean, that our basement takes an 2 hours (2 girls, 1 hour each) to clean. My wife then called them on the fact they were dilly dallying, so then they started rushing and missed all sorts of obvious things. For the $160 that we were charged, nothing should have been missed. I am sure that American Maids has many maids that are great, hence the many 5 star reviews which prompted me to call them, but the 2 girls we had that day were not star performers. Oh well, on to the next company.
Comment from Ilona E. of
American Maids
9/22/2009
First time cleaning always take longer for new cleaners. On…
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