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Amalfi Ristorante
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- No
- Wi-Fi:
- No
- Good For:
- Dinner
- Alcohol:
- Full Bar
- Noise Level:
- Loud
- Has TV:
- Yes
- Caters:
- Yes
- Wheelchair Accessible:
- Yes
29 reviews for Amalfi Ristorante
Review Highlights
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"...to find and located in an old Pizza Hut it's worth finding." In 5 reviews -
"So I usually order eggplant parm or bake mostaccoli and..." In 4 reviews -
"Great parmesan rolls and good quality Italian food with..." In 4 reviews
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29 reviews in English
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Review from Ericka A.
1/9/2012 1 Check-in Here
My boyfriend and I had a wonderful date night here. We arrived at 6:30pm on a Sunday evening and it was packed. Considering that we didn't have a reservation and came at a peak time, we were still seated after only a short time amount of time. I highly recommend reservations if you can make them.
We were seated at a small two person table rather close to another couple, but it wasn't too crowded. We never bumped elbows or anything and they were really friendly. We chatted a bit before ordering our appetizers. The waiter seemed to know them and we saw a cook come out and chat with another table. It looks like there are repeat customers and the staff is there to please.
The BF ordered the Chicken Cacciatore. It looked good and he said it was delicious. We split an appetizer of Calamari that I found to be a bit bland and overly salted. I also could take or leave the regular sliced bread. The dinner rolls, on the other hand, were out of this world and their olive oil is perfect, especially when sprinkled with salt and grated parmesan. For the main course I ordered the Clam Sauce Linguini. When it came out with a deep layer of oily looking sauce, I thought I made a huge mistake, but I found it to be more like a flavorful broth with a ton of pasta and giant chunks of clam.
We both ordered wine flights for our meals. He had #2 with red wines and I had #3 with white wines. All of the wines were good, but I probably would switch the second and third wines around. The second was a Riesling and I like my sweeter wines last. They complemented the meal nicely.
At the end of the meal we had a ton of leftovers. In fact, it was enough that I made a meal out of them the next day and still had enough for an entire third meal. Our total came out to about $66 and they took off our $30 Amazon Deal of the Day without a single problem. Even without the coupon, that's not a ridiculous price for an appetizer, two wine flights and two large entrees. Honestly, the only downside is the dragon breath from all the garlic.Listed in: 100 Yelps in 2012
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Review from Laura S.
Wheaton, IL
1/29/2012
My boyfriend and I went here last night as we had a $30 Livingsocial promotion. Walking in, the first thing we noticed was how small it was. Although we didn't make any reservations, I suggest you make one if you don't plan arriving early. The decor was OK. Ceilings seemed really low, also.
We sat down, and our waitress took a long time to take down our drinks. We told her we were OK with water. It took her at least another 10 minutes to just take our order. She was scrambling around like crazy, like she had a ton of tables to work with, even though she really didn't have that many. She even gave a table bread that arrived after us before she offered us any.
The place was packed when we arrived, so the noise level was extremely loud. My date and I had to practically yell to have a conversation, and we were struggling with the noise level in general. (Side note; it was quite a relief to just use the powder room where it wasn't so noisy!)
Finally, our food arrived. I ordered the angel hair carbonara while my boyfriend had the baked mostacciolli. I will say this: the portions were very large! It was nice to see that my promotion didn't affect the size of the meal. However, my pasta tasted pretty bland, like it was missing something. It was also VERY soupy at the bottom which didn't make it too appetizing. My date's dish didn't even look "baked." Just looked like some pasta with some melted cheese on top.
Even though the service was slow, our waitress was very polite and apologized for taking a long time. I just wanted to try something new, as I had not been here before. However, I probably would not dine here again. -
Review from Amanda H.
Glendale Heights, IL
11/15/2011
I'm shocked to see that this place has earned so many stars! We're new to the area and decided to check out this place and support a local small business. Unfortunately, we were really surprised and not in a good way.
The restaurant is in a converted Pizza Hut, that's obvious. The decor is something that you would find in someone's home. Cute and cozy, but not sophisticated.
We opened our menus and my husband was the first to point out the high prices. We really weren't expecting a high price tag, but we went with it anyway.
I had baked mostaccoli and asked for the whole wheat pasta. The waitress advised that the only whole wheat pasta was a linguini. I went with it, the shape of the pasta doesn't matter. My husband ordered the braciole with a side of pasta and marinara.
When we received our meals we were so ready to chow! My pasta was MUSH! I wonder how long this whole wheat pasta cooked. Seriously, it was like baby food. My husband's pasta was so watery that the marinara sauce was actually more pink than red.
We will never go back. We were very disappointed b/c we were so looking forward to finding our favorite neighborhood place. -
Review from Peter N.
Chicago, IL
9/14/2011
Waiter/Manager/Owner guy refused to serve me when I had a $40 groupon. Was actually rude enough to say that people that use groupons like I do are "stealing" from him, and flat out refused to serve me after I argued that it doesn't say anything about minimum party size on the groupon.
Here's a tip manager guy, if you don't like people using groupons... DON'T DO A GROUPON PROMOTION. -
Review from tony m.
Schaumburg, IL
1/8/2012
We went with a Groupon, and didn't have a problem with it. Waiter Vince did a fabulous job the entire night. Jenine the bartender made the perfect Lemon Drop and has personality plus.The artichoke appetizer was amazing, the soup was fresh and the noodles were aldente, perfect. My entree was hot and tasted as good as it sounded. The eggplant parmesan over linguine was enough for two meals. The rolls were garlic and hot. It was a wonderful evening and I would recommend it to any one who wanted great Italian food. As far as the prices go...they are right there with the other places that claim to have real Italian cook and don't. Besides you don't pay for parking or valet and no one rushes you during your dinner like the do down town.
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Review from Chris K.
Lombard, IL
2/12/2011
So terrible. My husband has been needling me to go to Amalfi for years. We decided to go tonight for Val Day. Cute inside; nice ambience. Our table was in a very cold area. Greeted right away by waitress. Ordered our house wines. They were typical - good.
I ordered veal piccante with salad and side of spaghetti and marinara sauce. Husband ordered zuppa de pesce with salad.
Salads were pretty good - lettuce was fresh, no water in the bottom of the plate. I ordered blue cheese dressing (1.50 extra with dry blue cheese sprinkles 2.40 extra.) They put way too much dressing on the salad. I should have asked for it on the side.
Bread was cold and gummy like cheap Jewel Italian bread. There were some buns with a lot of garlic on them.
Food report: my veal piccante had about 2 cups of watery sauce over it. The meat was absolutely swimming in the liquid. Veal piccante is supposed to have a reduced butter, lemon, white wine sauce. NOT SOUP. The veal itself had no seasoning. The side of spaghetti also had water problems. About a cup of liquid was in the bottom of the bowl, washing off all the thick sauce, making a disgusting soupy mess. The marinara sauce itself had too much garlic and no basil flavor.
Husband's zuppa de pesce was okay but he, too, had about 2 cups of liquid in the bottom of the dish. He did not finish his pasta or liquid.
Waitress asked how the food was and I told her that it was terribly disappointing. I told her piccante was not supposed to swim in food and pasta was not supposed to be water logged. She apologized, but offered nothing to make us feel better. No manager came to apologize.
We like the food at Olive Garden - never have we gotten soupy pasta. He usually ends up dipping his bread in the bottom of the zuppa de pesce bowl to get the last bits. Not at Amalfi. If I could give this place zero stars, I would.
We just wasted near $80.00!!!!!
As we used to live in Chicago and loved the restaurants, I seriously wonder about the people in the suburbs. Don't they know good food? I kept hearing Gordon Ramsey in my ear screaming about the veal swimming in liquid and having no flavor. -
Review from Jay N.
Lombard, IL
12/1/2010
I used to really like it here. Great parmesan rolls and good quality Italian food with outstanding service. Now, it seems like the value for the price only seems adequate. The veal is pretty overpriced along with the seafood. The main values here are the standards on the left side of the menu and some of the chicken dishes. That being said, I don't actively choose to come here but when a friend wants to come here, I don't say no.
The suburban location in a residential area is easy to find and plenty of parking in what looks like an old pizza hut. Staff is nice and welcoming. Overall, a place that I wish would be great again. -
Review from Rhonda G.
9/9/2009
No, no, no, no, no.
How dare they play the sweet sounds of Frank Sinatra and Dean Martin while serving cuisine worse than the crap Chef Boyardee is famous for.
The parmesan dusted bread they bring out for the table is quite good but that is really the only thing. The escarole soup was salty beyond belief and seriously trying to hide the fact that is was lacking in any real flavor.
My tortellni came out swimming in a broth of oil and tomato juice with overly generous chunks of garlic and onion.
Service was incredibly slow although we were one of the two tables present. Our waitress was MIA most of the time and very short and annoyed when she was available.
My friends complained that their dishes were extremely salty so i'm thinking this was no isolated incident. If this is someone's idea of "great Italian", I weep for them. -
Review from T M.
Oswego, IL
8/21/2011
Staff were unfriendly upon arrival and throughout service Service was slow. Food was average at best. Wouldn't return.
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Review from alicia b.
Lombard, IL
1/14/2010
If I could give 6 stars I would is pretty much all I have to say. They have the best italian food of the suburbs by far! I have been going to Amalfis for probably like 10 years. Its a tiny family owned place with lotsa character. I would reccommend making reservations if you are planning on going on a weekend night.It gets pretty booming. Oh yea and dont forget to ask for Gwen when you make your reservations. Shes a super sweet,funny and attentive waitress:) Oh and say hello to the friendly host man Wayne hes pretty damn cool too!
Now for the food... Well you get to start your tasty meal with hot garlic rolls.I suggest you dip the rolls in their olive oil and sprinkle cheese holy hell are they good! Most of the dinners come with soup or salad which I really appreciate. They have the best creamy garlic dressing too! So I usually order eggplant parm or bake mostaccoli and both are the best! I like to think of myself as somewhat of an eggplant parm expert and they have one of the best I have tasted yet! My p's always get chicken george which is a pasta dish with blue cheese,spinach and chicken. (not on the menu, ask for it). You gets tons of food so you will def get leftovers! 2 for 1 yippee!
Hit this place up!!!! -
Review from John B.
Chicago, IL
5/14/2010
First off, I noticed a lot of mixed reviews of this place (which is what makes Yelp so great!). Being that I am writing this after visiting Amalfi for the first time, you might want to take a closer look at my review.
As we all know, food is very subjective and what may be a feast to me, may be a travesty to someone else. That said, if you are looking for a 5-star dining experience, as determined by trendy magazines or by hipster friends (no offense to any hipsters), this is probably not the place for you. However, if you can get past the 'Sizzler-esque' exterior and have an appreciation for home-grown flavor and food that isn't trying to make the cover of a wannabe posh magazine, then you must try this place!
The moment I sat down and noticed the handwritten specials menu resembled my mom's handwriting, I had to take notice. The menu isn't about a wow-factor, but rather about bringing you food that is simply good eating. I started out with a beautifully tender, and seasoned 'Calamari Steak' appetizer that was sizzling at my table. From the first bite, I felt at home. Everything I had throughout my meal tasted fresh and the food focused on being hearty and simply good, just like when you eat with family. In addition to the bountiful portions of delicious food, the service was top rate. In all honesty, I haven't had this good of a dining experience in a long time.
To sum it up, If you want a trendy, avant-garde, dining experience... Go somewhere else! However, if you want to enjoy real Italian-American family-style recipes that recall visions of Sunday dinners, then you must try Amalfi. (The only reason I didn't give Amalfi 5 stars, was due to price, but my meal was completely worth every penny!) -
Review from Jason H.
Des Plaines, IL
6/30/2009
Don't let the exterior of the building sway your decision to eat here. BEST italian food I've ever eaten!!!
The garlic dinner rolls that they bring out before dinner are hot and fresh and awesome. My girlfriend had the baked mostacolli which I usually do not care for, but this mostacolli was hands down the tastiest I've ever tried. I ordered the special of the night which was brazed lamb hock on a bed of risotto and tomato sauce. My meal was also really good.
It seems everything here is homemade including the chocolate cheese cake which was also amazing!
The service was also top notch. Our waitress was very nice, almost motherly! All in all, they have made two new customers for life!!! -
Review from Jennifer B.
Roselle, IL
7/27/2007
Ok, the garlic rolls are to die for! The waitresses are pros, I swear and can recite specials more precisley than an eighth grader reciting the preamble.
On top of that, the best baked mostacoli I've ever had and in an old pizza hut building to boot.
This place is a must go in the area. -
Review from Ron S.
2/7/2011
Alicia B gave me the heads-up when I lamented that I missed my favorite Mom & Pop Italian restaraunts in Chicago since moving to the burbs.
We've been to Amalfi's 3 times now and have thoroughly enjoyed each visit.
First off, they have an extensive martini list and actually know how to mix a decent drink. The wine list is so-so but that's OK because you won't get ripped off. I actually enjoy the Columbia Crest Two-Vines Merlot/ Cabernet at $7 a glass. Speaking of wine, they even offer a couple of series of wine flights which I tried on our first visit. That's how I discovered that I liked the Two-Vines.
Appetizers are well prepared and the specialty salads are done perfectly. We had the Caprese salad on a cold winter day and it tasted just like summer. My only disappointment with the appetizers is the size of the baked clams. They are roughly the size of a quarter. They taste wonderful but they are just too darn small. (This is the only reason they don't get 5 stars from me.)
The mixed salad is very good but pretty standard for an Italian restaurant. (Note: That's not a bad thing.)
The entrees are first class in the style of Southern Italian cuisine. We've had pasta with meat gravy, braciole, swordfish Vesuvio, pasta primerva and eggplant. My wife and I have enjoyed them all. Pasta and meat gravy is my weird "acid" test for new Italian restaurants. I had the braciole last night and thoroughly enjoyed it. It was moist, tender with good flavor. I saved the second piece to enjoy with lunch. Their red and meat gravy are excellent. Not too acidic and not too sweet with the taste of fresh tomatoes.
I like the decor, it is open and airy and you quickly forget that you are in a converted Pizza Hut building. Amalfi's is moderately priced. For instance, we had 3 martinis. 3 glasses of wine, Caprese salad, 2 mixed green salads, Swordfish Vesuvio and braciole all for $102 before tip. Considering the quality of the food, I consider this a pretty good value.
Thanks Alicia B for turning us on to Amalfi's. I won't forget my favorite Italian joint in the city but I'm glad that Amalfi's is nearby when I need my Italian cuisine fix. -
Review from Patrick W.
Carol Stream, IL
9/5/2007
Oldschool Italian cooking tucked away on a Bloomingdale side street. Not a great wine selection, but the food, while mostly standard Italian fare, is good across the board.
As Jennifer said, look for the renovated Pizza Hut building. -
Review from Wei-Ming S.
Glendale Heights, IL
3/29/2011
I came here on Friday March 18, 2011 with my mom. There was a coupon for a $12.95 all you can eat fish fry and Italian dinner with purchase of drinks that I saw in the coupon magazine sent to our house.
I was really looking forward to eating the fish fry because we've enjoyed it at other restaurants and because now this was going to be at Amalfi's. It was supposed to be better than all the other restaurants we've had all you can eat fish fries at.
I love Amalfi's. The BEST dish is the veal francese. It's the best francese in Chicago, I really think. It is so lemony and flavorful. I always order that when I go. It's so bad because I want to try their other dishes, but I always go against my better instincts and order the francese anyways.
Tonight, however, was not going to be one of those nights. Our waitress was consistently rude and brusk the whole night. To start, I was translating the menu to my mom in Taiwanese. The waitress, said, "When you're done translating for your mom, I'll come back to get your drink orders." That is not an exact quote. That may not sound so bad, but it did come off really weird. Next she brought lemonade instead of coke and just left. Mine was an ice tea and that was right. We discussed whether we should wait until she came back to change it to a coke, but she never came back. So then I wondered if there were free refills. If there were then it would be ok to drink the lemonade and request coke the next round. So I said go ahead and drink the lemonade. When I was able to finally wave her down, I asked about refills. She said, "This is a family restaurant. Only corporate restaurants do refills." Well, we drank the lemonade, so oops, no refills, and no coke either. Then when our fish plates came, mine had tarter sauce and my mom's had cocktail sauce. I don't like tarter sauce. Again she ran off as soon as she dropped the plates on our table. I had to wait 5 minutes to request cocktail sauce. At the end of the night, she gave us our check and ran off to speak to other patrons. She never came back. I really was pissed with her the whole night and wanted to go so I just put on our coats and walked to the cash register. The hostess rang us up (VERY NICE, by the way). The waitress walked around and came to us as we were being rung up, looked at the bill, said not a word, and walked away back to the same patrons to continue chatting. Do you think it's weird not to say anything, like "Thanks for coming, folks," or how about "Have a good night"?
Now I remember going to Paris, France, in 1999 and got treated rudely by all the wait staff. Even the donut man on the street looked at us with contempt. One donut was 20 francs, like $4, for just one fricking donut. But that was France and I digress. You're supposed to get treated badly, and I thought it hilarious that I actually experienced it. I felt I got the full French experience. But here in America, that is unacceptable.
Now to the fish plates. There were two choices. You stuck with ordering more of your choice for the rest of the night as your all you can eat. One choice was battered haddock. The other choice was a combo of battered smelt and calamari. WOW. I love those choices. I was really excited. No other restaurant we went to ever had smelt and calamari. It's always all fish of some sort. We ordered one of each.
A half hour later, or some really really long time, our plates came. Why it took so long I could not understand. We came after 8:30pm and by the time we were seated, many people finished and left. Only one other group of two came in after us so there was not a back log of orders. Maybe our dish is so fancy it requires the time. NOPE. Not so. The smelt had a really fishy after taste to it. Not fresh at all. I know smelt is small, but do you normally gut smelt or not? If so, they didn't. The calamari rings were really thin and small. It's like we got the left overs, bottom of the barrel. My haddock was really fat and meaty. No complaints there. However, it tasted so plain like out of the box from the freezer aisle at the grocery store. The batter didn't do anything for the taste or texture. I like my batter thick and crunchy. This wasn't.
I have never ever ever in my life NOT ordered seconds for an all you can eat. This was a first. I couldn't wait to leave fast enough, with the rudeness and the bad food, it was just one fantastic combo.
I was just so disappointed. I expected great things. I will still come back and recommend Amalfi to everyone, but DO NOT get the all you can eat fish fry. It ends with Easter anyway. -
Review from Roland W.
5/5/2008
Ristorante Amalfi is the place to go if you're looking for traditional Italian Fare. While it's a bit hard to find and located in an old Pizza Hut it's worth finding. I would have given them five stars but the service was a little off.
I don't remember what everyone else had but my Eggplant Parm was great. Ever since friends had me over for dinner and had spent all day making Eggplant Parmesan from scratch I've been trying to match it. I finally found it!! Truly amazing.
Don't miss out on Amalfi if you're anywhere near Bloomingdale! -
Review from Tracey M.
7/22/2008
Ristorante Amalfi is Italian food at it's best. The portions are generous and full of flavorful goodness.
The Chicken Parmigiana was amazing! Others I have gone there with have said the same about their food as well. I've never had dessert there as I'm always full by the end of the main course. One of these day I may have to extend myself and sample their sweet treats.
If you plan to go on a weekend evening I recommend you make a reservation in advance. I've called the of and just happen to get a reservation so I recommend you call a day or two in advance.
All in all, I'm getting hungry just thinking about Ristorante Amalfi - I guess that means I'll have to visit there soon! -
Review from Tim Y.
7/28/2008 1 Check-in Here
I've not had a dish here that I haven't liked. I've taken groups here and have received high praise for the selection. The exterior is, as others have commented, an old Pizza Hut style building. I think that when first-timers see this, they're a bit apprehensive and expect far less than the excellent Italian-style cooking served here. My favorite meal is the chicken marsala: it's not over-fried and the marsala sauce is rich and sweet with distinct flavors instead of bland, runny crap found elsewhere.
On numerous occasions I've had the owner come out to chat and see how everyone's meal tastes. Small touches like that make Amalfi's a top choice for good Italian without having to drive to the city. -
Review from gale l.
Chicago, IL
11/8/2011 1 photo
small and lovely inside, clearly a lot or regulars love this place. but as much as I usually find something to love about mom n pop dives, I can't recommend this place. service was excellent, I mean really excellent we left a huge tip. but the main entrees left me hungry for more. just check my photo of the watery mess at the bottom of my pasta bowl. my partner's eggplant parmesan also tasted watery, for something coming out of the broiler or salamander. I really enjoyed the escarole soup, though my dining companion thought it was salty. the homemade tiramisu was yummy, but not the 'divine dessert' that I know it can be.
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Review from Michelle p.
Roselle, IL
2/11/2010
If you're a regular, they treat you like familia..... if not, c'est la vie.
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Review from kn s.
Addison, IL
9/7/2011
They DONT honor their Groupon's. The manager Frank Summer, or thats what he told me, need to be fired and taught how to treat customers who give him his paycheck. Go down the street to a nicer place rather than this DUMP
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Review from Emilia W.
Carol Stream, IL
5/20/2011
We decided to come to Almalfi for my Dad's birthday because my mom had previously purchased a Groupon for it. Otherwise, we would never even know about this place because of the random location in a mostly residential area. The food was very good. We were all happy with our choices. However, I couldn't give this place more than 3 stars because of the service. The server seemed nice, but 2 things threw us off. First, when I didn't like my drink, she offered to take back it but made me feel guilty about it so I decided to just forget it. But that wasn't that big of a deal. When, before receiving our check, my mom gave her the Groupon, she said to her in a VERY rude tone, "you should've given this to me when you first walked it" and she just walked away like she was doing us a huge favor by giving us that discount. Why is that such a big deal? Would you have given us worse service knowing that we came in with a coupon? Because I'm a server myself and I know it doesn't matter WHEN someone gives me a coupon. And, being a server, I always tip really well. Not this time.
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Review from Frank C.
Elk Grove Village, IL
2/17/2009
Great Italian Food at a reasonable price. My favorite is the Chicken Vesuvio. Probably one of the best I have ever had. The Chicken Franchase is also excellant . Come to think of it everything I have had there has been very good, fromsalads to soups to pasta. You cant go wrong here. Try the homemade cheesecake for dessert. The only knock on Amalfi is that the building, an old Pizza Hut, is small. When dining in there it is loud and you are on top of others. One side note you can go to http://restaurant.com and discount gift certificates for Amalfi's.
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Review from Jill P.
Streamwood, IL
9/26/2009
I loved my baked mostacolli! My husband was not as excited about his veal but who orders that? (no sauce no cheese - no me!) It was crowded and loud and my husband thought others got their food before us. But I didn't care, no rush... Italian ice was very tastely. Everyone was very nice and my son enjoyed the music and watching people.
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Review from William G.
Redwood City, CA
10/19/2009
Very good "American" Italian food.
Let me preface, I lived in Italy for 18 mos. I know Italian food. This is Italian-American food. For what they do, they do it well. I had one night in Bloomingdale and wanted something local. People at the hotel kept referring me to chain restaurants. I don't like eating at chains.
Amalfi food was good, generous and the staff very friendly & thoughtful. The homemade salad dressing are a special treat. I would definitely come back. -
Review from Lynette P.
Bloomingdale, IL
7/10/2009
It took over 10 minutes for me to get a menu. Once I did, it took another 45 minutes for her to bring the meal. She seemed very cold and unfriendly, as did the manager. I felt very uncomfortable the entire time because I just kind of felt the negativity from the host, manager, and waitress. They acted like they were doing me a favor by serving me wine and were rude when I asked for another. I left no tip which I don't think I''ve ever done. If service is marginal, I always tip 15%. Always 20% or more for good service. I won't be back.
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Review from Paul R.
Carol Stream, IL
4/9/2009
Food was great, service horrible. I typically wouldn't pan a place, especially one where I enjoyed the food as much as I do here, but this is the third time I've been here and have had miserable service experiences. I just celebrated my 40th birthday with my family tonight, (2 kids who were perfectly behaved the entire night) and this was pretty much the only hiccup. Waitress would disappear into the kitchen for 10-15 minute stretches. Our first drink took about 12 minutes from order to drink. Drink to first order 15 minutes. And on and on- and it wasn't so crowded as was claimed when I said something- waitress was disappearing (smoke maybe) and letting things get backed up. Beyond the ridiculous delays, I had a http://restaurant.com gift certificate, and she said I couldn't use it because my meal order wasn't over $50- I was probably at about $42, not counting the 4 glasses of wine I ordered (about $25 additional)- gift cert said alcohol discount was at discretion of mgmt. When I finally mentioned that I wasn't happy with the service (trust me, it was over the top bad- I was trying real hard to enjoy my bday and not complain or get worked up) waitress said I apologize in about the nastiest tone of voice I could imagine. Mentioned to the hostess as well on way out, with same, although not nasty, response. Last time we were in here for my sister-in-law's birthday, there was literally a screw in her meal- fell out of the exhaust system apparently, according to the cook that day. I sh1t you not. If they'd taken the cert and service was better, I'm usually a 25% tipper. Not tonight...Great food, but I'll never go back.
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Review from Patti R.
Bloomingdale, IL
4/27/2010
This review is long overdue. I had high hopes for my first experience at this local Italian restaurant which is just down the street from us, however my hopes were quickly squashed. I can't comment about the food, we never got that far. But the service from the moment we entered the restaurant was horrendous. We had dinner reservations for four on a Saturday night. When we arrived, the hostess had no record of our reservation, even though we had called just one day prior. There was no apology, even after I identified the specific person with whom I spoke to make the reservation. The hostess said we could wait in the bar area, which really was not set up to accommodate more than a few people. We waited 45 minutes, during which time the hostess never checked in with us at all, and when we asked about whether a table would be available for us, both the owner and the hostess completely blew us off. We left and went somewhere else. We will never go back after receiving such poor service.
