Alta Mesa Animal Hospital

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• Alta Mesa Animal Hospital

  Review from Ricky C.

  

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  • 54 reviews

  • Ricky C.

  Mesa, AZ

  

  10/4/2010

  My dog had been having stomach issues for a few days so I decided to take him to the vet. I have to say I wish we humans had it this good. They got him right in even though it was only a few hours before they closed and there were several other animals to be seen.
  
  If I was in the emergency room with a missing arm it would still take 40 mins to a hour before I saw a doctor.The staff here really took the time to ask questions like what has he been eating, and made sure to find out what the problem was in a very short amount of time.
  
  They even cleaned him up after he got sick in the examination room and recommended ways to improve his health. Overall my experience was a great one! My dog is eating his new food (vet recommended) and is looking like his old self again. They even worked with me on a  payment plan since it ended up costing around $300 for everything including the new food.
  
  So the next time your pet needs a little TLC take them over to see the people at Alta.

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• Alta Mesa Animal Hospital

  Review from Kelly R.

  

  • 35 friends
  • 19 reviews

  • Kelly R.

  Mesa, AZ

  

  11/14/2010

  I've been using this vet for 7 months. From my 10 month old puppies first visit up to yesterday. I will NEVER take my animal there again.  I really think that they need to spend less time customizing water bottles, providing personal ID cards and setting up online pet portals and just try for some quality, affordable animal care.  
  
  I brought my puppy in for a broken nail. ($286), after 10 minutes they told me that they couldn't keep him down long enough to do the procedure so they needed to put him completely under ($90).  We left almost $400 later with a huge bandage on his foot on the road to healing.  
  
  The next morning he took 4 steps out of his cage and his bandage came right off. When we returned to the vet when they opened they informed us that the person who does their bandages would not be in the office until the afternoon WAIT WAIT Stop right there, yes you heard me right. I said the 1 PERSON who does thier bandages...ok just wanted to make sure everyone caught that....and could we keep him there until she arrived and pick him up later.  They tried to charge us for keeping him there for a couple hours and for a new bandage even though the one they put on him the previous night wasn't applied correctly ($54). I told them I wouldn't pay anymore money so they went back to try their best on a bandage since their "bandage person" wasn't there.  They came back 20 minutes later and said that he was trying to bite them so they couldn't put on the bandage.  So apparently mine is the first dog that doesn't like their open wounds to be touched and they have no muzzles or anything to keep his head steady while trying to work with him.  Because of this they wouldn't bandage his foot. So they basically denied him care for being a dog.  
  
  I also compared the bill to three other vets and they charged me twice what the procedure would cost.  Every other office I spoke to said that putting him under total anesthetics for something so minor is s gross waste of money and putting him in danger for no reason.  All vets I spoke with said that it's not uncommon at all for dogs to try to nip and growl when they're in pain. It's simply their nature and every office should have the tools necessary to work on them.
  
  If you can't rely on them to care for your animal no matter the circumstances how could you feel good about bringing your baby there? I will never step foot into that office again. I think my puppy and bank account will thank me.

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  Comment from Heidi B. of Alta Mesa Animal Hospital 8/15/2011    « Hide

  

  Thank you for your feedback.  We are sorry to hear about… More »

  Thank you for your feedback.  We are sorry to hear about your experience. Veterinary care can be expensive so we understand your frustration with cost. Your pet's safety, along with the safety of our staff is our primary concern and we will never conduct a procedure that we feel could be harmful to your dog or our staff. We never like to hear that a customer is dissatisfied, so feel free to give us a call or stop by and we would like to make things right again.  Thank you.

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