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All My Sons Moving & Storage
Categories: Home Services Movers Local Services Self Storage Movers, Self Storage [Edit]
13821 Diplomat DrDallas, TX 75234
Serving Dallas and surrounding area
Neighborhood: Farmer's Branch
(214) 234-9537
- Hours:
Mon-Fri 8 am - 6 pm
Sat 8 am - 4 pm
Sun 10 am - 4 pm
- Accepts Credit Cards:
- Yes
Kate R. said: "The last time I moved, I swore that I would never again move things myself (or bribe my friends with pizza and beer to help). I swore that I would only hire movers from that point forward. When it was time to move, I stuck to my guns…" read more »
7 reviews for All My Sons Moving & Storage
7 reviews in English
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Review from John H.
Dallas, TX
4/25/2012
My move took 5 hours to move a one bedroom apartment 3 miles. The crew moved at a snail's pace chatting with one another while working. I made two trips to home depot because the driver didn't bring a screw-driver or an Allen wrench to dismantle my bed frame. Further, upon moving into the new apartment the bed was put back together. After the movers left I inspected the bed. There were gaps on each side of the frame, screws were half-way screwed in, and on the counter were 3 screws that the crew "hadn't found a place for". If I had nudged the frame it would have fallen apart. I placed a call to the Farmer's Branch location to let them know how displeased I was. I was very calm; I told the manager all of the items above; He hung up on me mid-sentence. I didn't catch his name because he didn't provide it. All in all I am very unhappy with the service and the value I received from All My Sons in Farmer's Branch. I am from Florida and All My Sons has an excellent reputation there. Maybe the disparity of quality at each franchise is greater than I thought. All of this for $500?
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Review from Alicia T.
Plano, TX
8/4/2011
UNRELIABLE AT BEST. Wow. What a crooked operation this has become. I used them for a local move in 2006 and it was a totally different story than what I have encountered this go-round. I wish I had checked in on Yelp before I hired them for this move.
I called over a week in advance to schedule another local move. At 3:30 the day before I was scheduled, they called me late in the afternoon to confirm and take a credit card deposit over the phone. 2 hours later, I was left a voicemail explaining they needed to push my move...that 1/2 of their fleet had returned to the docks fully loaded and they couldn't fit me for the day I was scheduled. When I called back to reschedule, they promised they would be there the following day and that my cc deposit would be refunded and that they would waive the fuel charge (they hadn't even mentioned a "fuel charge" when I originally scheduled them, btw.)
Long story short, they no-showed. I called at 2pm to find out what the deal was and nobody seemed to have put me on the schedule. By that point I was so furious of wasting my time with these morons, I just wanted to be done. I double checked my credit card and the deposit had not been refunded. I have left messages for the owner but have not heard back and I have not received a refund.
From the other reviews on Yelp, it appears that this is just their M.O., which is absolutely disgraceful.
Save yourself time, money & frustration and look elsewhere for your movers. -
Review from Chris M.
Frisco, TX
5/7/2011
I made a reservation with All My Sons to help me move a bedroom set I was receiving from my sister... Needed to take it from a house to the All My Sons storage facility for a month, perhaps a few days more... When I called to make the plans, the man on the phone was helpful, gave me my quote and I was satisfied. I was happy with the price and he assured me everything was good to go.
Then two days before the move date, a woman called me back to confirm everything. First, we went over the storage.
When I reserved the storage space, I was told the second month would be free. That was great for me. Didn't want to pay for a full second month when I'd only use a couple of days of it. But no... She said the free month is the third month! To her credit, she said she would give me the second month free since that is what I was quoted.
Then we moved on to the actual move. The hourly rate was what I was quoted originally, BUT... I talked with the first person and we agreed since everything was in the same area (the moving company's location and the house) and it was only a bedroom set, the job should take 90 minutes tops. So here comes the big difference: this woman tells me there is a three-hour labor minimum and one hour added for travel. I was NOT told about a minimum (for double the time the job would take) and was NOT told about the added travel time (it is a 10-15 minute roundtrip).
I told the woman that this is all wrong. Not what I had discussed earlier. I told her I may have to cancel, hoping that she would correct the issue instead of losing my business... NOPE... She said "fine!" and HUNG UP ON ME! Last time I deal with them... and I suggest you never do. -
Review from Andrew P.
Dallas, TX
7/26/2010
IF YOU LIKE GETTING YOUR HOURS PADDED AS MUCH AS YOUR FURNITURE - THAN THIS IS THE SERVICE FOR YOU!
Horrible Moving Experience all around.
I was quoted $99/hr for local move - and expected to pay the hourly rate - but they wanted to pad and wrap everything... which, in turn, padded their hours... If your work is paying for it - they're awesome! Otherwise, I would suggest buying beer & pizza for friends and making a day of it because these guys take their time to pack your items...
It took them 4 hours to load my 1-bedroom apartment on the truck. I had EVERYTHING packed, boxed, labeled and ready to go - I honestly could have done the same job with a friend in about an hour, or 1.5 hours max... Then, they were going to charge me the 4 hours to unload as well (which never should take as long as loading).
They guys that were moving us were extremely nice, but painstakingly slow. And when I called to complain, the over-the-phone customer service was horrible. They talked back to me - made me answer questions about their own staff's performance in front of the staff, and we're so argumentative over the phone, that I just got fet up, and went ahead and paid the outrageous bill just so they wouldn't damage my property before they fully unloaded it.
...and on top of everything else - a 10% fuel surcharge (which they didn't tell me about until they arrived on moving day) was added to the bill and there was a mimium of 3 hours + 1 hour of drivetime they tag on... anyway, just not a great experience - and, even with all the padding, they broke two lamps, a shelve, an art piece, and a few other items... All around - they were horrible, and I would NEVER use or recommend them to anyone!
I've never had such horrible customer service as I did with "ALL MY SON'S MOVING"... Get local mover quotes, and go with someone other than All My Son's. Best of luck in your next move!
Andrew Pettke
Dallas, Texas -
Review from Ink S.
Irving, TX
Updated - 11/16/2010
My last review was put under filtered by YELP, which makes me even more upset knowing that All My Sons has some way of getting actual customer reviews and experiences take off of YELP. Make certain you click on the small words written that say "Filtered Reviews" to see real experiences that YELP is choosing not to showcase.
YELP--you are supposed to be a reliable source for the rating and your rating is currently going down in my book because of this. I did not curse, use actual names, or anything to warrant filtering a review that could save honest people hundreds of dollars, personal belongings and time. PEOPLE--DO NOT USE ALL MY SONS and YELP--SHAME ON YOU for being taken by All My Sons!1 Previous Review: Show all »
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9/22/2010
DO NOT USE ALL MY SON'S!!!! You WANT and NEED to read this whole review...trust me. And, if you… Read more »
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Review from Jim S.
Dallas, TX
1/18/2012
Make sure that you have a friend stay by the truck at all times to make sure that when boxes are loaded they don't dissappear out of the back of the truck!
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Review from Sarah M.
Dallas, TX
5/17/2011
Sitting with a friend waiting on these people said 5:00.. Now the guy is fighting with her and blaming her for the fact that they couldn't get her Saturday.. It's tuesday they are real late and they couldn't get into the building due to lack of ID's weird.. Are they LEGAL? I'm not even dealing with this and I would never ever use this company!!
