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Alex's Custom Tile
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9 reviews for Alex's Custom Tile
I couldn't be happier with Alex's work.
We retiled around the mantles of 2 fireplaces with Alex, which sounds simple, but was actually a Herculean task for the following reasons:
1. I needed the job done immediately (I was about to leave the country)
2. I literally had exactly the # of tiles needed for the job, because like the impatient cheap case with a taste for design that I am, I bought all my tile from Heath Ceramics 2nds, and they didn't have any more tiles. So Alex had no margin for error.
But Alex pulled it off, and at a very reasonable price. My mantels look like a million bucks (no one will know my secret). When the time comes to tile my back splash, I know who to go to.
I needed someone to re-tile our bathroom in our rental house and based on these Yelp reviews, I gave Alex a call. He came right away, give us a quote (his prices were very reasonable). He came by on a Saturday by himself to demolish the existing bathroom. We bought all the tile and grout ourselves based on the amount he told us to buy, though he could have done it for us as well if we gave him a sample. During the demolition, he was concerned about our very old plumbing and called us to see if we could get a plumber to look at it. He said any plumber would be fine -- also had a number of a plumber he knows, but certainly did not push us to use him at all. He finished demolishing on a Saturday and sent out one of his guys to do the tiling on Monday (while going in and checking on the work). Original estimate - 3 days, but it took 1 day to demo and 1 day to tile.
One thing to note - and Alex will tell you this - he is NOT a designer. People often ask him his opinion on what tile looks good, or what grout looks good and he warns them "I do tiles. Not design." So if you just need someone to execute on your own fabulous designs, call Alex.
UPDATE: I had to update this and take out a star -- I only give 5 if the work was perfect or pretty close to it. Unfortunately one important thing was missed by Alex's worker and Alex didn't catch it. Alex however was great about coming right away to fix the problem himself and overall I still really like him and would hire him again.
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Alex was friendly, punctual, and made an effort to accommodate our schedule. He originally estimated 2-3 days for the job, but his guy was able to complete our glass tile kitchen backsplash installation in 1 day (working from 8:30AM-8:30PM). He even made sure to check on his worker several times during the day. His quote was definitely competetive in SF (we got quotes from 6 other contractors).
Pros:
- showed up on time for estimate and accommodated my schedule
- gave lots of suggestions
- listened to my input on how the job should be done
- put together a sample of how the backsplash was going to be grouted using some of my spare tile
- showed up to the job on time
- finished the job ahead of schedule
- good finished result
- clean and neat (as much as a messy job can be)
- courteous easy to work with
- flexible payment arrangement
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Alex did a great job on our kitchen backsplash. I'd fully recommend him -- he was on-time and on-budget -- two rarities in this day and age. Alex was always reachable by cell, and came by the day before to check on the site and materials. This saved us rescheduling as we had the incorrect tile for the job. I'd recommend Alex -- the job looks great and we were pleased with the results and value we received for the money.
I forgot to update this when it happened, but looking at our walls reminded me. Alex had mentioned that if we needed help patching up these couple of little spots on our kitchen wall, he'd be happy to come lend a hand. Well, true to his word, he called one day and offered to come by. He went up on the ladder, scraped a little, patched a little, and voile! It was ready for the fun retro turquoise paint job the Mr and I were gearing up toward! He would take no money for the work. Amazing! People like this really do exist! Alex rocks!
1 Previous Review: Show all »
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10/21/2008
Alex is a stellar tiler! He is prompt, courteous, very nice, and excellent at his craft. He is also… Read more »
Some tiles are not same color. Price is good.
I called Alex based on the Yelp reviews and have had the similar positive experiences that others have. I had a small tile job - basically just needed to replace about 20 square feet of tile that had been torn up as part of a remodeling job. We had some leftover existing tile, but we needed the replacement tile to match (i.e. grout and installation technique to be the same).
Alex called me back right away, and promptly came over to estimate the job. Once I called back to confirm (about 10 days later), he came over to refresh his memory and provide me with a grout chart so that we could try to match the color. It turned out that I had found a package of old grout that the previous owners had saved; while it was not usable, despite being a very specific brand he knew exactly where to find it. We picked it up since we had an errand nearby the place it was, but he would have picked it up for us if we had wanted him to.
He was able to work us into his schedule within a few days; he had one of his workers do the job, but stopped by several times to make sure each stage was done properly. He then came over the next day to clean the tile and be sure all was to our satisfaction.
Alex offers high-quality work at a fair price, comes when he says he will, and gets the job done efficiently. We have a small bathroom that we'd like to retile in the future, and I will definitely call Alex again.
Dude, this guy couldn't be nicer, seriously decent prices, and honest as all get-up. Alex came over in the evening to give us a quote, spending time with us to figure out our options. Very accommodating, even told us to give him a call if we decided to do the work ourselves and had questions about products and how-to. Highly recommend.
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I was really pleased with the tile job that Alex did for me. I found him on craigslist and was in kind of a hurry to get this tile job done. (My general contractor on the overall job had been dragging his feet so I jumped in and got my own tile guy). Alex was willing to come out that evening to take a look at the bathroom (shower and floor). He gave me a written quote (on the back of a biz card but a written quote nonetheless) and the next day had a one page contract drawn up. This made me feel much more secure. I've run into many a subcontractor that could do the work decently enough but the business/customer service aspect of the deal was missing. That always makes me feel uneasy. But Alex was all over it. He actually juggled another job and was able to start the next day. He did have one of his guys finish the job he started but he did a great job too. I'd had slightly lower quotes from another two other tile guys ($1200 & $1300 v $1600) - but having "got what I paid for" in the past, I took a chance with Alex and was happy with the result. Alex does good work, is reasonably priced, and pleasant to deal with.
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