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Alexander West
Category: Shopping Fashion Men's Clothing Men's Clothing [Edit]
333 Park Ave SSte 3D
(between 24th St & 25th St)
New York, NY 10010
Neighborhood: Flatiron
(866) 647-1740
- Nearest Transit:
-
23 St (4, 6, 6X)
28 St (4, 6, 6X)
23 St (N, R)
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Street
- Wheelchair Accessible:
- No
- Dogs Allowed:
- No
About This Business:
At J.Crew Factory you'll feel good about filling your closet. We offer the J.Crew style you love through casual and classic pieces you'll wear over and… read more »
9 reviews for Alexander West
9 reviews in English
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Review from Jeremy B.
Manhattan, NY
5/25/2012
I love these custom-tailored shirts, and highly recommend AW if you find off-the-rack just isn't working for you. At about $145 a shirt (not including tax and shipping), I think these shirts are a great deal. Why not spend a little more to get something you really like and will wear until it falls off your back?
Basically, as I think others have described, you make an appointment for a fitting and to choose whichever shirts you want. The staff is very friendly and helpful, and they have numerous fabric and pattern options, not to mention choices around cut, cuffs, collar, etc. That said, the experience is not overwhelming and the staff will point you in the right direction. Once you've placed your order it takes about 4-6 weeks to get your shirt; if your shirt does not fit to your liking they will remake or alter it free of charge. There is no minimum order which is nice; they keep all of your measurements on file so you can easily order online in the future.
One tip is to visit the actual showroom for your fitting and to choose your shirt. They have many more fabric swatches at the showroom than are shown online, and they also have some sample shirts to give you some ideas. The staff can also point you in the right direction.
The only drawback is that delivery/completion can be slow and they are a small company. On one order, there were some issues, and it took nearly two months to get my shirt. But the customer service was very helpful, prompt, and sincere. They gave me a $15 coupon to apologize for the mistake,and I got my most recent order in just 4 weeks. -
Review from Gil K.
New York, NY
1/9/2012
Definitely note that you should not be the impatient type. Main reason that I wasn't completely satisfied was because it took over 2 month to receive my shirt. I wasn't in a rush to get it so I didn't care but it did start to get a little annoying towards the end. Their customer support apologized and gave me $35 credit for a future purchase so I'm glad they have good business sense.
This was my first time buying a custom shirt and I have to say that I enjoyed every bit of it (minus the wait). Stylists were very professional and informative and the selection of fabrics was extensive (much more than what's offered online). I purchased a giltcity coupon originally but I will definitely be back to order another shirt.
Once my shirt arrived I loved it but after a week or two I started having second thoughts on the length of the shirt and went in to make adjustments. A new stylist at a new location, but professional and helpful nonetheless. The shipping for my altered shirt was much quicker and only took about a week or two and I have to say that every time I put on my shirt I still get a little bit excited.
Long story short: If you're new to custom shirts I highly recommend this place as long as you're not in a hurry to get the shirt asap. -
Review from Richard B.
New York, NY
12/1/2011
Listen, the shirts are obviously great quality, thats not the problem here. My issue was on the customer service/shipping side.
My shirts took 5 MONTHS to receive (seriously). I wouldn't have minded if they had warned me that this was going to happen, but they didn't say boo. Every 3-4 weeks I would have to call and ask them what was going on. They seem to not have any sort of tracking system.
Plus..Once they came, 3 of them were not as ordered. When I emailed explaining they were incorrect..I never received a reply. I'm still waiting.
Seems like other people on YELP had a positive experience with them, and its possible that my experience was an anomaly. Either way..mine was pretty frustrating. -
Review from Jae H.
San Francisco, CA
3/1/2011
I very rarely review retail stores because most people know what they're getting into when buying a Birkin or some Tributes. Great Service is nice but you're not in there for someone to kiss your a$$, but to get some item you've been coveting.
But Alexander West is different. It's bespoke, so half of the value is the experience. This is a custom made shirt. A perfect gift for a man in your life. Something special just for him. While the rest of the fashion world falls for fast fashion or ready to wear because it's really financial impossible for 99% of the world to have bespoke (myself included), Alex West gives it's customers a taste of old school Savile Row: Efficient & knowledgeable without pretension.
5 stars for service.
Now the product: one name best describes it all- Thomas Mason fabrics. The very same company that Hermes uses for it's custom shirts for men but instead of the $700 price tag, AW provides the very same incredible wovens for about $150. Then there's the thick mother-of-pearl buttons and well constructed collars that keep their shape even after washing which show quality.
AW has a store in Therapie in the UWS now which allows for easier access for those uptown. Also...they're coming out with a women's line soon?? Let's all hope so! Everyone needs something custom! -
Review from Trang N.
Cranford, NJ
12/27/2010
I love my men in an Alexander West shirt. So if it's serious I love dressing my man in shirt fitted perfectly for him. The only problem is finding a guy I'm serious about.
But it doesn't mean I can't buy a shirt for my brother and my best friend. So this is how it works. You call and make an appointment. At your appointment make sure to wear the thinnest shirt possible so they can measure you properly. Pick your design style and swatches. Wait, wait, and wait some more and soon through the mail you have the perfect shirt for you.
Your first shirt is never always that perfect. My best friend had to send it back one or two times because he was extremely picky how the shirt laid on him. Soon after you would have the perfect fit and you can never gain or lose weight. But your get to enjoy all the wonderful compliments how the shirt looks perfect on you. -
Review from Andrew B.
Evanston, IL
3/14/2008 1 photo
Totally hot.
Alexander West shirts are custom made, like woah. You set up an appointment with this guy Alex, and he measures your stuff out. You look at a bunch of fabric swatches, and he can help you find stuff that would look good on you. Then he orders a sample shirt for you to try on (you can even have him look at the fit). Once you like the fit, you can get all the shirts you want.
The shirts are classy, man! As a gentleman of taller but thinner stature, I often have trouble finding shirts that fit my delicate frame. I've gotten many compliments on the ones I got from him. This is an affordable option for gents who don't always find stuff on the rack, and who don't have a strong relationship with a tailor.
The website makes me laugh a little, because Alex uses the royal "we"--I'm pretty sure he's the only person running this business. As such, the shirts may take a while (mine came after 10 weeks). But they're custom made, and included in that time is trying out the sample.
The best way to see him is to go to the website and make an appointment. He has a location in Tribeca, but he can also just come to your office! If you want, I can "refer" you, so that you save 25% on your first order! Totally worth it. -
Review from Patrick C.
Long Island City, NY
4/12/2011
Alexander west is great service for those guys with non conforming measurements. The price point is pretty good, the service is outstanding, and the shirts are awesome. But be prepared to wait (and wait).
I had my initial measurements and fabric selections taken mid november, waited 5 weeks for initial shirt, 3 weeks worth or wear to make sure the fit is still good after washings, another 5 weeks for the shirt to come back after adjustments, 2 weeks of wear and washings and then another 5 for the rest of the shirts. All in, its mid april and I finally got all my shirts. -
Review from Melissa B.
New York, NY
1/1/2011
Great experience and great gift (when we were there, 3 other couples were in the shop, with girls treating their guys to a custom shirt). Shirt design selection is overwhelming, but just trust Holly - she knows what she's doing. Shirt fits so well and customer service was great.
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Review from Bill S.
Updated - 9/14/2009
My shirt came today and its sexy.... This has to be the nicest custom tailored shirt I own!
Listed in: Metrosexual just sounds…
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Every time I come downtown this year, it seems like the uber cool people said "I'm staying in NYC,… Read more »
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