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Albany Marriott
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels
189 Wolf RdAlbany, NY 12205
(518) 458-8444
Announcement
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- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
16 reviews for Albany Marriott
16 reviews in English
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Review from Sarah H.
New Paltz, NY
3/11/2012
I had a truly wonderful time at the Marriot. The staff is friendly and attentive, the pool & health club are very nice, and the rooms are lovely. We even enjoyed a bottle of complimentary champagne (you get one if you book the romance package on the Marriott website)! They were late getting the champagne to us, so they included some chocolate covered strawberries! You won't hear me complain about that. A really great place to stay, I highly suggest it!
Only thing is that they do make you pay for wi-fi, which I think is a little ridiculous. But honestly, I didn't even want to be on my computer with all the nice amenities they had to offer. -
Review from Jody W.
Gansevoort, NY
3/17/2012
I don't really like posting negative reviews, but I had a bad experience at this hotel that dates back to June of 2010.
The overall stay at the hotel was average (as I was staying in hotels 3-4 nights per week that year). The big issue was that I accidentally left my makeup bag behind in the room. The bag had my glasses, some jewelry and assorted other toiletries in it. When I called a few days later, I spoke with someone at the front desk and explained that I left my bag behind - and asked that they check with housekeeping. They said that they would and took my number for a return call.
Fast forward to almost a week after my initial call, 6 or 7 follow up calls on my part (not once did anyone from the hotel call me back), I finally got a manager to return my messages. After being told during my 3rd or 4th conversation that my bag had not been recovered, I FINALLY got through to a manager that went to housekeeping herself and found my bag.
When I went back to the hotel to pick it up (since I was back in the area and staying at a different local hotel), I checked the contents and it had clearly been "picked through". Anything of value was gone - including a silver necklace (that wasn't insanely expensive as none of my jewelry is).
Management apologized, gave me some points and told me to fill out a claim form. Nothing was ever followed up on after I sent in the claim. Many months later I called the hotel to check on the status of the claim - all they did was throw me a few more points and that's all.
So - be warned. If you stay at this property, don't leave anything of value behind. -
Review from Mike A.
Sparta, NJ
2/6/2012 1 Check-in Here
Clean hotel, polite staff. Will to do what they need to make stay enjoyable. Bar food good came out in good time.
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Review from Julie R.
Scottsdale, AZ
10/14/2011
I have to preface this review that I work in the hotel business, and I worked at the Albany Marriott right after it opened for about a year, in 1985. So, here I find myself in Albany, and decided to give my old employer a try.
Wonderful service experience - yes, the carpets in the corridors need replaced, but I would stay here again. Friendly "hospitable" (That's why they call it the "Hospitality Industry".) service always beats older carpets any day - trust me! Here's my experience:
I arrived on Thursday, 10/13 at about 5:00pm; I check in, and am talking with Scott at the desk. I have a 6:20am Friday am flight out, and ask about transfers/options to get to the airport. Scott recommends I take my car back now, and he gives me a business card to call the hotel, and the van will pick me up at the airport. Then he makes me a cab reservation for 5:00am. (One bad point about the hotel - van service does not start until 5:45 am, but I saw at least 5 people departing for the early Continental and American flights at 5:00am. Maybe they should consider any earlier weekday start???)
I take the rental car back, call the desk, and the hotel van arrives 5 minutes after I call - WOW!. Nice friendly van driver; I arrive back at the hotel, walk by the desk and Scott and desk staff want to make sure I am okay and set for my cab. They offer me an amenity (1/2 bottle of wine and cheese/crackers, when I tell them I used to work there.) I go to my room and order room service. Nice offer -thanks! I go to the business center - which is nice - and print my boarding pass.
Nice room - very comfortable and modern; and yes, the carpet in the hallways as mentioned is in need of replacement. But the rooms have no issues. Clean, comfortable bed, fluffy towels, and everything worked great - from hairdryer to lamps to internet. I call for room servicce and decide on a Cobb salad. Special requestes (No Avacado) are accommodated and I have a wonderful engaging conversation with the room service waiter who delivers my order on-time and with the above mentioned wine, and within the 40 minute deliver time quoted. After I have dinner, I get a call from the room service department asking about my dinner, and do I want dessert? Great follow-up! BTW - one of the best Cobb salads I have had recently!
I get up at 4:30am; very, very hot shower (Which is great when you only sleep for 5 hours), and as I leave I see a bellman delivering papers. He stops me in the hallway and hands me the USA Today, and wishes me a good day - at 5:00am! I head to the lobby, and my cab is waiting for me - meaning the reservation was made!. I get an accurate bill at the desk, and decide that I will stay here again...I have to come back to Albany in the winter! -
Review from Nik L.
Long Beach, CA
5/11/2011 5 Check-ins Here
My first visit to Albany and first stay at this Marriott.
Other reviewers are mostly correct on all counts: comfy beds, outdated and in places shoddy (not unclean, just worn-out) guestrooms and hallways, huge, bright and inviting lobby/lounge/restaurant areas, and top-notch staff completely focused on customer service.
My notes: The beds. Not to take anything away from this property, but I don't exactly get why so many reviewers here are raving about them--ALL full-service Marriott hotels have the same great bedding as this place. I have to assume many reviewers before me were experiencing this for the first time, but as a Rewards Platinum member who spends nearly every week of the year sleeping in a Marriott property, these beds are par for the course and nothing new.
I had some glitches with my stay, mostly technological stuff. Internet speeds, both wired and wireless are pretty poor--I measured under .4Mbps on both. Fine for basic email but not for media, downloading or anything else. Also, the fancy new "jack packs" Marriott has spent so much money to install in their guest rooms to allow interfacing with the HDTV's did not work at all in my room. After a chat with their helpful maintenance guy I figured out a workaround, but this stuff should really be plug-and-play and shouldn't require help from the staff.
Head and shoulders above most Marriott properties I've encountered is the staff in Albany. I got an overly warm and friendly welcome, and everyone took personal ownership of the few problems I had and addressed them right away. The hotel may be in desperate need of a physical makeover in many areas, but the staff is doing everything in their power to help you overlook it with the great way they treat all guests. And I'm talking everyone: maids, maintenance crew, front desk, restaurant, concierge lounge, bellmen--all have obviously been well-trained and care about their jobs.
Kudos to them and their management for EXCELLENT customer service. Now schedule a remodel for the property in the very near future and you'll have a true 5-star experience. -
Review from Alison P.
Rockville, MD
11/23/2011
Wonderful service. Clean and spacious rooms. I was surprised to find such nice accommodations near an airport! As a business traveler I have stayed in many hotels. This was one of the best for the price. Kudos to the staff. Shuttle driver was awesome!
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Review from Stephen G.
White Plains, NY
1/25/2011 1 Check-in Here
Stay here about five times a year for business. Excellent friendly staff, clean rooms and concierge access. Breakfast buffet is wonderful as well as dinner which is very reasonably priced for the area.
Have been staying here for 14 years and have not had any regrettable experiences. -
Review from Jennifer M.
Long Island, NY
8/5/2009
Ohhh, my sweet sweet Marriott...words cannot describe my love and gratitude for you. I will never betray you again...
After getting literally NO sleep the night before at the Hampton Inn down the road, I knew I could count on Marriott for redemption. After being sleep deprived to begin with...followed by a full day of wedding stuff...by the end of the night, I felt like death -- my back was KILLING ME!! By 11pm when we got back to the room, I was so delirious. Within 90 seconds of my head hitting the pillow, I passed out and experienced the most amazing nights sleep of my life. Good old Marriott - where high quality is consistent, the beds and pillows are always insanely comfy, the rooms clean and updated and the staff as friendly as can be. I would have rather slept in the car than stay at the Hampton Inn for another night, but thank God Marriott was there to save my sanity. Lesson learned: Marriott only from now on. -
Review from edward k.
Ambler, PA
1/11/2011
This Marriott is old school Marriott. The hallways are cramped and have that early 80's feel to it. Wow appeal this place does not have. The place is a little beat in the rooms and hallways.
However, the staff is excellent. Drew Carey lookin' manager was very nice. All were very friendly, polite and attentive. The restaurant is fairly small and the food is borderline, at best. I had a piece of fish encrusted with what tasted like oversalted wood chips- terrible. The turkey soup was decent. The lobby bar is very open and gives the entire lobby area an expansive feel. Done well. Plenty of nooks and crannies for hanging out and grabbing a drink...including 3 comfy chairs in front of 2 big screen TV's...which have the NHL network. Yes! Bias, I know.
The concierge lounge is fairly small, but the attendants are as attentive as the downstairs staff...which means they are good. No Wall Street Journal at my doorstep in the morning was a bummer.
When it was time to get to the airport for an early flight, I was disappointed to discover the shuttle does not start until 5:30am. The front desk hooked me up with a 3 minute cab ride, that did not take credit cards. No big deal for a 3 minute ride, but going further could have been an issue.
Look, it is Albany. Ritz & Glitz it aint. If you need to stay in Albany, near the airport, this is a decent spot. The staff makes up for what the "old school Marriott" building tries to take away.
BTW- I also got friggin' pink eye during my stay at this place. I am not blaming the hotel, but it is a lousy memory. -
Review from alexa c.
Oakland, CA
6/16/2008
This was a simple Marriot in the simple town of Albany. Ah hell, who am I kidding, I was only here for a total of 20 hours. Yes, I flew clear across the country for a 20 hour stay in Albany. Yay!
The accommodations were nice. Decent comfortable bed and nice, clean, good-sized rooms.
There was one restaurant/lounge in the hotel which is where I had dinner as it was way too cold for me to venture out.
The staff was very pleasant and helpful. -
Review from celeste b.
San Francisco, CA
1/20/2010
Ohhh Marriott... I heart you. The beds are wonderful... the staff is amazing.... and the food here is fantastic.
I usually stay at the Hampton Inn and Suites and when they were booked up, I decided to stay here and I'm not sure I'll ever go back.
They have a little conveneince shop at the front desk and the front desk guy told me not to pay for the shop items because he had the same items that Marriott could provide for FREE - how awesome is that? The service here is remarkable and I'll never waver again! :)
The only downside to this hotel is becuase i'm LAZY - the parking is farther away from the main entrance than I would like - ALBANY IS COLD!!! -
Review from Rhonda G.
4/10/2010
This rating is for banquet only. I was here for a wedding. Not sure about the number, but the layout was nice because the back tables weren't a mile away from everyone else. Plenty of staff and they did cater to you. Since it was lent I ordered the vegetarian dinner. I laughed when the waitress waved a steak under my nose and asked if I was having the steak or the chicken. It smelled great but the word was that it had some grizzle. Not unexpected for banquet food. My broiled veggies with melted goat cheese, however was fabulous. Since it was a special order it was probably handled better. When selecting, don't judge the vegetarian option, a word to the wise. A very classy hotel.
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Review from Casey S.
Charlotte, NC
9/2/2010
This review is based on I have only been here for a few business meetings/breakfast's with co workers from out of town. The breakfast buffet is top notch, eggs benedict, biscuits and gravy, sausage, bacon, pancakes, omlet station, fruit, oatmeal, bagels, basically anything you could want for breakfast. Very nice dining area as well.
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Review from Elaine O.
10/15/2008
I think that Marriott Suites in general are nice and reliable. Stayed here for 2 nights while in town for business. The service is great. Hotel shuttle was quick and friendly. Good location too...can walk to a few restaurants (even if most of them are chains). I love Marriott beds...fluffy but firm. And they have healthy snacks like apple-pears rather than store-bought cookies. Didn't get to use the workout room or pool but they looked clean and safe if I were to use them.
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Review from Shannon B.
San Francisco, CA
12/31/2008
Nice place, big bed and clean room. Minus a star for not renovating the bathroom when the rest of the hotel has been completely renovated.
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Review from Genevieve B.
Middletown, NY
5/15/2010
I recently stayed at this Marriot for a training. To anyone heading to this hotel for a conference/training, you should know there are a good supply of hotels/motels on Wolf St. that have to be at least $50 cheaper a night than this hotel. That said, I had a good stay. Customer service was excellent, the room was comfortable and clean and it was one of the few hotels I've been in in the past couple of years with proper blackout curtains. There are a small fortune of restaurants in the area as well as a CVS and Hannafords.
