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Airport Marina Ford
Categories: Automotive Auto Repair Automotive Car Dealers Auto Repair, Car Dealers [Edit]
5880 W Centinela AveLos Angeles, CA 90045
Neighborhoods: Crenshaw, Westchester / LAX
(310) 649-3673
Announcement
20.00 OFF Service or Repair!
Fords only. Excludes lube, oil, filter change, tire purchase. Not combined with other specials. ex.12/31/12
- Hours:
Mon-Sat 9 am - 10 pm
17 reviews for Airport Marina Ford
17 reviews in English
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Review from Brad K.
Gardena, CA
3/8/2011
I had an issue with my clutch so I took my Ranger truck to my local Ford (not Marina Ford). I take care of my truck and new it was in good condition. I got quoted $1600+ to fix my clutch and some other things. I thought this was kind of high, so I told them I'd think about it. My friend recommended Marina Ford. I took my ranger there. The service guy was nice and honest. He told me most of the repairs that the other Ford wanted to do wasn't necessary yet. I got my clutched replaced and various other things done for under $1000.
I will definately be back. I'm a customer for life.
Leonard and his team are the best.! -
Review from Greg P.
Honolulu, HI
4/17/2012
Vehicle Purchase:
Paying by check - but wanted me to fill out a credit application... "Why?" I asked - they said it was federal law to purchase a vehicle. No it's not - I proved it and we went on.
(BIG RED FLAG THERE!!! IDENTITY THEFT)
Checked cleared - but no one called to let me know I could pick up the car. 5 days later I called and they said I could come pick it up anytime.
(I paid them $20,000 and they can't afford to give me a courtesy call to let me know I can pick up the car???)
Title issues: Incorrect title information was delivered to the CA DMV. It is almost a year later and I have nothing connecting me with the car from CA DMV. Repeated visits and calls to CA DMV have not cleared up the issue and AMFord claims there is nothing they are legally bound to due, and that it is up to me to work with CA DMV.
(True, but in the interest of customer service you could go beyond "legally required")
I will recommend everyone I know go to some other dealership! -
Review from Nick A.
Los Angeles, CA
1/3/2012
Quick synopsis: these guys are scheisty, will waste your time, and just all around not good business men. They are the stereotypical slimy used car salesmen we all dread. I'd give a zero-star rating if it were possible. Read on for details.
I went there about 2 weeks ago looking for a used ford ranger. I found one that I liked. When it came time to negotiate a price, the sales guy (named Prince) and I couldn't come to an agreement. After the, "what will it take to get you in this car today" he eventually pulled the ol' "let me check with my manager" and walked away
I waited...then waited...then waited more. After 20 minutes I got up to leave and the manager FINALLY walks up to me and explains that the price that I wanted to pay doesn't leave enough room for the dealer to make money.
Okay- that's all fine and dandy, but the price they were offering was MORE than what they had the same truck listed for on their own website (FWIW, as of 1/2/12, the 07 Ranger is still on their site, stock #25283 for $12,953...they were trying to get $13,500, I told them at $11,000 I'd buy it right there- anything above that I'd have to keep looking)
So far things aren't that bad. Just 2 parties not able to come to a deal. No big whoop, I go on my merry way to look for better deals.
A couple days later I get a voice mail from a manager named Hugo (pronounced OOGO) saying he talked to the main manager and they are ready to make a deal. To me that means they are ready to sell it to me for $11,000. Sweet.
I call Hugo back, he starts to talk to me as if I have never tried to buy the truck. I explain the situation, explain my offer and he proceeds to tell me how they would be losing money to me at that price. I got a little short with him and tell him that isn't MY concern. I made an offer and YOU CALLED ME back. He gives and even HIGHER counter offer than the $13,500 from before, then I ask about the online price and he says, "oh, yes- ok we can sell it for that price."
Oh really? You don't say.
So that phone call was only 5 minutes long after I realized that they didn't call to make MY deal...they called to make THEIR deal. I politely ask to be contacted if they DO decide to sell it for $11,000. By this time I had looked at many trucks and new that $11,000 was a solid offer for this truck.
So anyway, this is all not a big deal. It was a 20 minute waste of my day plus a 5 minute waste of a phone call. Otherwise not really a justifiable 1-star review.
Until today. I just got a credit score disclosure letter in the mail. Though we never agreed on a price and there was no financing to go over, these JERKS ran my credit anyways! Why would you do that?
My wife thinks that after I left, they ran my credit, saw I DID have good credit (which is confirmed by the credit score reported on the letter they just sent me) so they decided to call and try to negotiate a deal.
Either way, I regret ever stepping onto their property. I wish I would have looked at the rest of their reviews first. I recommend you stay away.
Airport Marina Ford: You suck. -
Review from Dante D.
Los Angeles, CA
11/14/2011
I went here several times for service and each time has gotten progressively worse. Each time, they seemed to find something "severely" wrong with my car. I was starting to suspect that I was getting fleeced so I took my business elsewhere.
The catalyst for all this was my last visit. It was a simple oil change but they had advised me that I needed a new clutch. They gave me a pretty steep price and I told them I would have to talk to my wife first. The service adviser basically told me that it went bad because I was so bad about it's maintenance and upkeep. I haven't missed any scheduled maintenance and other than being a little late on oil changes, everything has always been maintained. I was insulted but didn't want to make a big deal about it. To further add to the insult, the power in my driver's seat was not working. It was working when I dropped it off so I wanted it fixed. However, they took so long to finish my oil change that it was already the end of the mechanics work day. I had to practically beg the service adviser to fix it so I could drive it home. Finally, he gave in and a mechanic was quickly able to fix the issue. What further miffed me about the whole situation was that I brought it to this same dealership a few months ago to fix this exact issue. All he could say was that I would need to bring it back in later for a complete electrical diagnosis. Shouldn't they have done it when I brought it in the last time?
Anyway, I'm not going back here again for any future service. I've already thrown away enough money here and have been insulted enough. Thanks for nothing Airport Marina Ford! -
Review from Linda F.
Los Angeles, CA
1/1/2011
I took my Mustang in for a brake job, was quoted $60 more than the advertised price! When I mentioned it to the guy... He rudely says " well why'd u ask how much if u already knew about the ad? " I'm like WTF!???
No granted, my car was mad dirty from all of the recent rain, but you'd think they'd at least vacuum, put the annoying Ford papers down on the floor mats, or wash the windows, right???? HELL NO! They at least wash the windows at JiffyLube!
Needless to say, I will NOT be bringing my car back here nor will I buy another car from here!!!!!! -
Review from Josef B.
Los Angeles, CA
11/7/2011
Went to get information to buy either a fiesta or focus. I got the information such as price and interest rate. When I told the sales rep I wanted to go home to consider which car I wanted to buy he got up and walked away from me. Lack of professionalism permeated throughout this dealership and really gave ford a bad name.
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Review from Nicole D.
Bedford, TX
2/27/2007
**About the Service Department:
I had had so many bad experiences with the Ford dealership where I bought my car, that I refused to ever take it back to a Ford dealership for service ever again. That is, until I had a ridiculous amount of problems with a set of brake pads that were installed by "some other guy". My uncle recommended this Ford to me, and I gave in. Not only did they find the problem immediately, but they didn't overcharge me. I said to myself, "I might just bring my car back here". Then, in the last month, I took my car back there twice - once for a problem, and once for maintenance. I've always gotten extremely friendly (and prompt!) service, the advisors have always kept me up-to-date on the status of the work (even when I dropped it off, they'd call me and keep me informed), and I've never felt like I was being reamed with the price.
I highly recommend this service deparment, and I won't be taking my car anywhere else again. Also, they are open until midnight on weekdays, and until 5 on Saturdays. Awesome! -
Review from Amy L.
Los Angeles, CA
2/22/2007
On the service department:
Got my serpentine belt changed here after an unpleasant experience at Santa Monica Ford. Not only are the hours amazing (they're open until midnight Mon-Fri) but it was no problem for me to leave my car there overnight. I was having a problem with my stereo too, and they suggested another place - volunteering the info that it would be less expensive somewhere elsewhere of the dealer. Honest, convenient, and flexible. I like. -
Review from Brian S.
Los Angeles, CA
6/21/2011 2 Check-ins Here
Im just another victim of the system,I bought a new escape hybrid here and I love my car but i feel as if it was slightly shady people working here.
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Review from Scott M.
Los Angeles, CA
1/26/2010 1 Check-in Here
We all know the dealer is twice as expensive as of some one-off mechanic. But you would expect a level of trust and truthiness from a dealer. Being a car mechanic hobbyist most of my life, I can usually call BS. My word word of advice is always question them and get a second opinion if you can.
My wife took the car here 6 months ago and the found a few things wrong, mostly related to check engine codes. So I borrowed an OBD and found there was only one code. The other two were related to each other but didn't show up. So, I took the car back and got it straighten out. It cost a shitload, but it was a dirty job I wasn't willing to do. And, they didn't get it right the first time so I had to take it back.
I the end, I liked my service rep. He took care of me, but only after I called them out and they realized I knew what I was talking about. -
Review from Martin K.
Los Angeles, CA
4/13/2011
UPDATE:
I am changing my opinion on this dealership. After talking to the general manger, Dan T., who readily admitted that the dealership was at fault, we where fairly compensated.
As described bellow we had problems with the mid level finance management, but after the posting on yelp Dan called us right away and worked with us.
So in summary, we liked the sales person and if you have a problem go to Dan directly. He will make sure you are happy.
Ps,
The Ford Fiesta is a really great city car. I have never liked domestic cars and always bought Japanese. This car has changed my mind, I hope Ford will continue this trend. The car is very economical, yet fun to drive. If you are looking for a small car, you have to test drive this one!
ORIGINAL:
Please do not buy a car here. These people destroyed my credit.
My girlfriend needed a new car and we bought/financed one through this dealership. We where told that the APR would be lower if I alone financed the car, which was fine as long as my girlfriend could be the primary driver. I was approved for the car loan.
A week later I get a call from the dealer telling me I was not approved by the bank, since I was not the primary driver. I was also told to find a new loan or pay in full for the car, I told the finance guy that this was unacceptable since I was approved by ford for the car loan and we had been upfront with all information. The response was that I should have lied to the bank.
Just to be safe I applied for a car loan through capital one, that I was denied due to the fact that ford finance had tried to pass my first loan on to five different banks. This resulted in five hard credit checks and now my credit score is down.
This situation is still not resolved. -
Review from Amber T.
Los Angeles, CA
4/7/2010
**This strictly pertains to the Service Department**
Ask for ANDRES. He is your man. I have to say, what a relief to find someone that was helpful, explained all the costs up-front, and stuck close to the inital wait time initially given to me. While I have been to other mechanics in the city for smaller problems with my car, I HAD to go to a dealership to replace a back light. If you're in the same boat (or Ford Explorer? :) that I was in, there is no better place to go. Another great thing about this place, is the fact that they're open until 10pm during the week. Not many other places in town are that accomodating. -
Review from Mike F.
Long Beach, CA
6/14/2007
After shopping around looking for the best deal for my Expedition, this place guaranteed the lowest price and stuck by it. No matter how many times they tried to give me the "let me get my manager" line, I eventually ended up talking to the fleet mgr, Mustang Mike. Great guy, no frills, and is a very pleasant person to talk to with no undue pressure. Ended up walking away with the car well within my projected budget and I was happy with everything from start to finish.
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Review from katrina v.
Los Angeles, CA
9/9/2009
Great service dept!!! I went there because a friend of mine said he had a friend there. So of course i checked it out. Service advisor was friendly at night was helpful and knew alot about my expedition. I should have got his name but will on my next visit. The only bad thing i can say is the cashier was not so nice and on her cell phone. Will go back.
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Review from Candace P.
Los Angeles, CA
6/30/2011
Made a deal over the phone (internet sales dept.) So, we went in and of course, the price was different than what was initially agreed upon. Top it off, he didn't even notify us until that morning that it was his day off and he was going to have someone else help us close the deal. Great customer service, ey? While we were there, we called him on his cell phone to ask why the price was different and he got all worked up and said, "you know what, I have nothing more to say to you" and just hung up. Even better customer service! Amir (who happens to work for Honda, which is right next to Airport Marina Ford) is the one who helped us at the end. If it wasn't for him, we would have left. There wasn't even a "thank you" follow up call or anything from Manny (and he gets commission off of that???!!???!!) Make a long story short, was very helpful in the beginning but what was that at the end? AND MANNY, IF YOU ARE READING THIS RIGHT NOW, YOU SHOULD BE REALLY ASHAMED OF YOURSELF!!! - and yeah, you know who this is!
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Review from kevin j.
Los Angeles, CA
6/30/2011
went there yesterday. the guy in parts sent his truck to a downtown warehouse to get the part for my 88 mustang. no-one had it and i needed my car. dustin in service had his tech. work until 8pm on my old car and only charged me 2 hours. great place, great service, i will be back. thanks everyone for caring so much about me
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Review from L A.
Los Angeles, CA
2/11/2010
Do not take your car to this dealers service department. They are incompetent. I towed my car there because it would not start. They checked it out and called me to tell me that I need a new car battery. I then told them that I just put in a new battery. They then said that the new battery was defective. I asked them if they put the battery through a test machine to make sure that it is bad and they said that they had done that. They jumped my car so that I could drive it to the Pep Boys to exchange the battery. The guys at Pep Boys put it on their battery tester and showed me on the machine that the battery was good. So I asked them why my car wouldn't start and their mechanic opened the hood of the car and tightened the batter connectors. And behold, the car started fine. THE MECHANICS AT THE MARINA FORD DEALER DIDN'T REALLY PUT THE BATTERY THROUGH THE BATTERY TESTER EVEN THOUGH THEY SAID THEY DID. THE BATTERY WAS FINE ALL ALONG. THIS PROBLEM WAS SO RUDIMENTARY THAT A NOVICE SHOULD HAVE BEEN ABLE TO SOLVE IT. INSTEAD, THEY WANTED ME TO BUY A NEW BATTERY FROM THEM AND PAY FOR THE SERVICE CALL. THEY ARE TOTAL RIPOFFS AND EITHER EXTREMELY INCOMPETENT OR DISHONEST OR BOTH. DO NOT TAKE YOUR CAR THERE.
