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Airpark Auto Service
Categories: Automotive Auto Repair Automotive Tires Auto Repair, Tires [Edit]
8115 E Raintree DrScottsdale, AZ 85260
(480) 998-1605
- Hours:
Mon-Fri 7:30 am - 6 pm
About This Business:
We are a complete under car repair facility: -Stock and performance exhaust repair and replacement -Cat back performance on most cars and trucks… read more »
11 reviews for Airpark Auto Service
11 reviews in English
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Review from Bradley R.
Scottsdale, AZ
3/14/2012 3 Check-ins Here
Never once left here thinking that I was taken advantage of. Which lets face it....is everyones first concern when they leave their vehicle someplace to get work done. They can be busy, but they work quick. I have taken the 3 vehicles I have owned here. I will chose Airpark Auto over any other place. Thanks guys!
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Review from Scott B.
Scottsdale, AZ
3/27/2012
This was a friendly and professional shop. I took my van in and showed them what the problem was. They called me back to let me know what they found and when they would work on it. The quoted me the parts and labor. When they tested it they found the other issue I told them about. They didn't stop until they they had fixed both problems. They didn't over charge on either parts or labor. They gave me a free ride home when I dropped it off, too. Over all I am very impressed and will go there again.
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Review from W C.
Campbell, CA
1/23/2012
Just got my oil changed here as well as brake pads replaced and was very satisfied with both the quality and speed of the service and staff. The people at the front were really friendly and I did not feel as if they were pushing all sorts of unimportant fixes on me like some mechanics do. They also offer a shuttle for people to get back home.
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Review from Aya I.
4/20/2011
Great service and trustworthy! Being a young woman I have been taken advantage of by other auto repair companies. But Airpark Auto Service was very honest in telling me what to expect. They always called with a quote before going ahead with repairs and helped me make decisions on which repairs were vital and which could wait.
I once had a screw in my tire and when I took it to them they patched my tire as a service and didn't charge me for it. They also have a free shuttle service that will pick you up and drop you off at work or home. I always felt safe leaving my car with Airpark Auto Service. -
Review from Will B.
Scottsdale, AZ
9/6/2010
I've had three visits to Airpark Auto Service to date and I'm very happy with my experience with them. Two of the times were simple oil changes. It all ran smoothly. After each oil change visit, they would provide recommendations on what else needs to be done with my car, but at the same time they weren't pushy about selling me on anything.
On one of my other visits, they changed my brake pads. I knew I had to have them changed because I could hear them squeak everytime I stepped on the brakes. A mechanic from another shop told me it was time to change the brake pads on all my tires. Well that turned out not to be so. Airpark Auto told me I only needed to change the pads on my front brakes, but my rear brakes were still at 60%. Sure enough, after they changed only the front brake pads, I couldn't hear the squeaking anymore. Thank you for the honest assessment. That goes against the stereotypical mechanic persona.
What's more, I had asked them to rotate my tires. They didn't do so. At first, I didn't quite understand that, but then I realized that two of my tires came from Discount Tire and they are under warranty. By having someone else rotate my tires, I void the warranty. Again, thanks Airpark Auto for not performing any unnecssary work on my car.
Another example of why I trust Airpark Auto Service is when I asked them to fill up a hole under my front driver side wheel well. A rubber cover had fallen off somehow. When my vehicle was returned to me, they advised that I could easily get this piece from the auto dealership for about $20 and easily install it myself. Airpark Auto also said that if I had them do it, they would charge me labor.
So overall, I found Airpark Auto Service to be an honest auto repair shop that will only perform repairs that are absolutely necessary. That's just golden. -
Review from TC S.
Scottsdale, AZ
3/8/2011 1 Check-in Here
I found this business via Yelp. Great reviews so I went on a whim. This is NOT the place to go, 1. near or at lunch time, and, 2. if you only want a quick oil change. I specifically said I didn't want my tires rotated (I am actually getting new tires tomorrow morning!) but they did it anyway and the counter guy argued with me. He said it didn't take any "extra" time which I can't believe. I was there OVER an hour and while I appreciate all the 'extras,' I wasn't told it would take so long. They even applied my insurance company's sticker on my window. The women working the counter exited for lunch and there was virutally no customer 'service' while I was waiting. Then their printer broke and I had to wait for that to be fixed as well.
Hoping I got a fluke bad experience. I might go back for service work but not for an oil change. -
Review from Andy G.
7/27/2009 1 photo
As far as auto repair places go, Airpark Auto is one of the best. They are professional, organized, and most important, they don't seem to be out to rip people off.
I've never had a problem making an appointment at Airpark Auto, and they have a free shuttle service to take you back to work or home and pick you up again when your car is done. The desk staff is courteous, and sometimes the owner will even answer when you call. The shop is AAA certified which means their repairs are guaranteed to some extent, and there is an arbitration process they must go through if you have a dispute. They are also certified as a "green" shop which means they meet certain standards of environmental responsibility.
I've brought several cars to Airpark Auto numerous times and I've always had a good experience. They are honest with their estimates and will not perform unnecessary repairs or inflate the work order. They post coupons on their web site but will give them to you automatically.
The only complaint I have about this shop is that the oil change technicians seem to lack a degree of attention to detail. I started bringing my cars here for oil changes so I could get certified mechanics rather than whomever they dig up to work at Jiffy Lube. On two occasions they returned my car to me missing valve stem caps, which baffled me because I was getting low tire pressure warnings at the same time. If they removed my valve stem caps, presumably to fill my tires, why was the pressure low? I brought it to their attention the first time and they replaced the caps. The next time I came, the caps were intact when I picked up the car. The time after that, two caps missing again, and low tire pressure. I was pretty annoyed and I didn't want to scream at anyone, so I just left.
Overall, great place, and I wouldn't hesitate to recommend it. If I had gone in and complained about the caps that day, I'm sure they would have made it right. -
Review from David G.
Scottsdale, AZ
7/14/2011
I have been going here for 20 years, and have been treated like family since the beginning. They are not cheap, but the quality is excellent, and they get the work done when they promise. They have fixed innumerable tires for me, handled a problem that came up during an emissions inspection, and solved a dozen rattles, all gratis. Perhaps best of all, if you don't need expensive repairs, they will tell you so -- many times they have suggested cheaper alternatives. My son actually worked there one summer doing cleanup and driving people home, so I got all of the inside dirt. Aside from what he swept up, there wasn't any. Hard to believe, but for once, true.
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Review from Rolf F.
Scottsdale, AZ
6/18/2011
Broken trust. I,m a longtime customer and I trust this company no more. I'm a Women ( senior citizen) and i feel that some repairs weren't necessary or not done correctly or not done at all. Airpark auto is not pleasant to deal with when it comes to stand behind their work. Warranty time limit expires but the mileage is not. (12months or 12000 miles )
I also had to bring the car back after service to resolve workmanship problems. -
Review from Esther M.
Scottsdale, AZ
3/1/2011
OMG! I just had the oil changed in my car and was out in less than 30 minutes. Called this morning, made a 1:00 pm appointment, got there a bit late - 5 mins. - and was given fabulous customer service. I use synthetic oil in my car. The price was reasonable already, but they gave me the coupon discount and it made it even better. They offered to rotate the tires, but I just had them done 3 weeks ago. Next time I'll do it all here. Thank you Kevin and team! Definitely a go to.
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Review from Mike T.
Scottsdale, AZ
7/3/2011
Great service. Very customer centric. Not like going to a dealership. Totally trust these guys. Highly recommend them.
